Categories B2B

The 13 Worst Digital Marketing Mistakes to Avoid & How to Fix Them

We are currently living in the age of the internet, and that means your business must cater to it. Promoting your business, your brand, and your product or service can all benefit from digital marketing.

There is an audience to be reached online and a reputation to build from your presence. There is, however, a right and a wrong way to do digital marketing. Check out these common mistakes to make sure you are doing it effectively.

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1. Not Having a Blog

Remember that you are not only trying to market your site as a business, you are also trying to market yourself as a trusted industry leader. Publishing blog content that is valuable, informed, and accessible will establish you as a voice to be trusted. Additionally, each blog post is another indexed page for your site, and more indexed pages lead to your site showing up more in Google search results.

Don’t just create the blog, it’s also important for it to be interactive. Ask questions in the comment section to get responses. Also, add guest posts or interviews from researchers or successful professionals in your field. Utilize this blog post writing guide for creating the most impactful post each time.

2. Avoiding Social Media

You might think you can get away with not using social media. I’m sorry to tell you that you’re wrong! It’s an essential way to turn leads into customers. Spreading your content, reaching your audience, and engaging with users will help you promote your business online. But don’t try to do it all yourself; learn why you need a social media manager.

3. Forgetting About Mobile Users

Mobile browsing accounts for about half of web traffic worldwide. So, as you are optimizing your site, don’t forget to also optimize it for mobile users so that the load time is equally as fast as on desktop. Ensure the design of your site is also adjusted to be viewed on mobile.

4. Not Offering Discounts and Promotions

A survey from Retail Me Not revealed that two-thirds of customers made an unplanned purchase solely because of a discount. Online coupon codes or limited time offers are great pop-ups for your site, especially on the landing page or when they may abandon their cart. Your site should also have a call-to-action that can be incentivized with a promotion.

5. Underutilizing Keyword Research

Potential customers need to be able to find you online, so it’s essential to focus on SEO. Identify what keywords are the most relevant, have high search volume, and are relatively easy to rank for. Then, monitor where you rank for each keyword, how much traffic you’re getting from each keyword, and whether the visitors coming from that keyword are turning into leads.

6. Targeting a Broad Audience

Spending your marketing budget to reach as many people as possible isn’t an efficient use of your money. Pinpoint a clearly defined target market that will yield more relevant leads.

Don’t make assumptions or rely on guesses for information about any audiences. Do your research to determine your target audience and the best way to reach them.

7. Having Subpar Customer Service

A visitor who hasn’t done business with you before is taking a risk if they choose to become a customer. Having good customer service is important to lower that risk, because 70% of customers will continue business with you if their complaints were resolved well.

Offer help in a clear place on your site so that visitors know they have access to it. This may be a Contact Us page, a 24/7 virtual chat box, a helpline, or other methods. Just be sure that if someone goes to your site, they clearly see they will have help if they need it.

8. Ignoring the Competition

It’s likely that there is someone else out there offering the same thing you are. Don’t pretend that they don’t exist; instead, find a way to stand out. Figure out what makes your brand special and highlight it on your site. It should be loud and clear on your site what makes you different from the competition.

9. Not Using Social Proof

Seeing examples of happy, satisfied customers encourages more conversions. Testimonials, case studies, and success stories ensure your web visitors that other people are happy with your business. They can feel reassured that they will be too.

10. Lacking a Clear Strategy

Without a plan and a vision, there are no goals to track or research-backed methods. This can often be a waste of time, money, and resources. Start building your marketing strategy by defining your target audience, setting reasonable goals, understanding what you need to achieve them, and keeping track of your progress.

11. Failing to Convert Web Traffic to Customers

Visitors to your website who don’t end up becoming customers have little value, unless they happen to do some word-of-mouth advertising for you that introduces a lead. Getting visitors to your site is goal number one, but goal number two is to turn them into customers. Develop a strategy for converting web traffic into sales.

12. Having Poor Website Design

A website that is constructed with digital marketing in mind should have a call to action and a well-optimized landing page. Any promotions or discounts should also be displayed front and center. Having an informative and inviting website is important in your efforts to turn visitors into fruitful leads.

13. Not Tracking Your Leads

Online leads can come from a variety of traffic sources such as keywords, email blasts, referring links, social media, etc. One of those sources might be pulling in leads that rarely turn into customers, while another might be consistently garnering them. This is important to know so that you can adjust your strategy accordingly.

The Power of Digital Marketing

Your business needs the proper marketing tools and strategies to thrive. Digital marketing opens you up to endless opportunities for learning and growth. Boost your business to its highest potential by fixing your digital marketing strategy, targeting the right leads, and creating an optimized website.

Editor’s note: This post was originally published in October 2008 and has been updated for comprehensiveness.

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Categories B2B

12 of the Most Inventive Interactive Marketing Examples We’ve Ever Seen

If you really think about it, the content formats we rely on today have an uncanny resemblance to the content formats we relied on yesterday — our blog posts look like print articles, our offers look like books, and our slide decks look like look presentations.

Relying on the content formats we used yesterday to educate and entertain our audience today is fine: Our audience is ultimately used to these mediums. At the same time, “fine” is not exceptional, and we’ve missed a huge opportunity to engage them at record levels because we glossed over the fact that screens and computers are so much more than just digital pieces of paper and printing presses.

Fortunately, the interactive marketing movement is charging along, and their early adopters have proven that if marketers want to cut through the noise, they can’t just do what they’ve always been doing. They need to refresh their work.

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Common Types of Interactive Marketing Strategies

  • Interactive videos: Using video is a great way to explain a topic or entertain viewers. Savvy marketers have found new ways to engage viewers by adding CTAs in videos prompting them to subscribe or participate in the conversation in real time. Some videos allow viewers to answer questions by clicking a set of multiple choice answers right on the screen. Other formats immerse the viewer in beautiful landscapes, which is becoming more popular as the use of 360-degree video becomes more prevalent.
  • Quizzes, surveys, and polls: Quizzes and polls are a fun way to get visitors to interact with your site and you can create them for just about any topic. Buzzfeed has excelled in this area, but it’s not uncommon to see them used for travel, home search, and interior design sites. They are popular tools for social media marketing as well.
  • Personalized content: From addressing customers by name in email to curating specific ads targeted at their individual needs, adding a personal touch gives the impression that you are speaking directly to them. Ever abandoned an item in your cart and received an email reminder about it later? That’s personalized marketing at work.
  • Interactive storytelling: It can be difficult to keep readers engaged with a long-form article. Interactive storytelling uses infographics, gifs, video, clickable maps, charts, and other visual aids to help break up text and keep readers from getting fatigued.
  • Calculators: While calculators don’t sound super interesting, they are incredibly useful for organizations that want to showcase data. Looking for a home? You’ve probably used a mortgage calculator to get a ballpark estimate of your monthly payment.

Interactive Marketing Examples

Capturing attention sounds great in theory, but you may be unsure of how to incorporate interactive marketing into your strategy. To get some great ideas, learn from some of these great examples of interactive marketing:

1. Interactive Series | Sweet Digs by Eko and Refinery29

Why we like it:

  • This series gets viewers directly involved with the show by having them choose furniture or answer questions in real time.
  • Additionally, it builds on Refinery29’s already successful content.

If you’ve ever watched a house hunting or interior design show and either found yourself talking to the TV or gawking at the owner’s decor choices, Refinery29’s Sweet Digs is for you. They partnered with Eko, a platform known for creating interactive shows, to bring viewers inside the coolest and quirkiest homes — with a twist.

Instead of merely being a voyeur, viewers are prompted to interact with homeowners and renters. From recommending how they should redecorate to guessing how much certain furniture items cost, viewers can get in on the action. Even more satisfying, you’ll get to see if they chose the items you suggested at the end. It’s HGTV on steroids.

The best part is, Refinery29 didn’t need to create a new marketing idea from scratch. Instead they took a concept they already did well, and improved upon it using Eko’s interactive tools. This new content gives viewers a sense of agency in the content they’re consuming while also leveling up engagement.

2. Vimeo Virtual Courses That Get You Moving | Y7

Why we like it:

  • Adding details like a studio playlist helped Y7 patrons create the studio atmosphere at home.
  • Creating an online community not only helped the studio stay afloat, it provided patrons a sense of normalcy in uncertain times.

Pandemic restrictions shuttered many businesses that required in-person interaction, like gyms and fitness studios. Those that survived adapted their offerings for the virtual market. But let’s face it, working out at home just isn’t the same as getting a boutique fitness experience.

Trendy Yoga studio Y7, rose to the occasion. Using Vimeo OTT, the brand known for its candlelit classes and trap soundtrack moved instruction for all 15 studios online. They then kicked the online experience up a notch by helping their students create the studio vibe at home, complete with an in video QR code to access the class playlist.

All the little details paid off. These improvements in virtual teaching kept students coming back for more, enabling Y7 to stay in business and retain their loyal fanbase.

3. The Structure of Stand-Up Comedy | The Pudding

Interactive Slide Show | The Structure of Stand-Up Comedy

Why we like it:

  • The visuals and diagrams dissecting Wong’s routine are like taking a class on performance and creative writing at the same time.
  • It leaves the audience with a deeper understanding of not only how Wong crafts her routine, but also allows them to connect with her in an empathetic way.

Stand-up comedians might seem like the lucky wisecrackers who are blessed with the talent to improvise some of the funniest jokes and bits you’ve ever heard, but in reality, they polish their performance with painstaking precision.

To crack their audiences up as much as possible, they make sure their routines’ stories seamlessly flow from one to the other. However, some comedians like Ali Wong take their stand-up preparation to an entirely different level.

In their interactive slideshow about how Ali Wong structured her Netflix special Baby Cobra, The Pudding, a digital publication that crafts visual essays about culture and entertainment, describes how she sculpts her routine into a narrative instead of just telling a bunch of separate jokes.

By visually outlining her entire routine, The Pudding reveals how Ali Wong weaved all her bits into a story, building her world and perception of life in a way that her audience can truly understand, which left them with a deeper feeling of empathy, meaning, and ultimately humor.

4. Conversational Marketing | HubSpot

Conversational Marketing Chat Bot | HubSpot

Why we like it:

  • The chat bot’s prompts allow users to customize their own experience on the site, ensuring that they quickly get the information they are looking for.
  • Since the user is dictating their experience on the site, it eliminates any sales pressure, providing a better overall user experience.

We rely on messaging apps to interact with friends and family, so it only makes sense that brands should incorporate them for communication to reduce friction in the buying journey. Despite this, marketers have been sluggish to adopt conversational marketing — using chatbots, live chat, Facebook Messenger, and other chat features — into their inbound marketing strategies. In fact, according to Business 2 Community, only 36% of companies have adopted these tactics. At HubSpot, we hope to change that by offering new messaging tools that can integrate with your entire marketing suite and database.

We double down on this idea by using our own conversational marketing software on our homepage. Website visitors are asked a question and given several choices of potential answers. This allows the prospect to engage in website content almost like a “choose your own adventure” story. This improves the overall site experience and ensures that the site is serving up the content (or actions) that will benefit them the most… without any sales pressure.

5. A Personal Thank You with Vidyard | Amnesty International Canada

Amnesty International personal interactive ad

Why we like it:

  • Giving donors a visual representation of how their donation aided Amnesty International’s various causes builds trust and establishes a personal connection.
  • Donors will most-likely share the video with friends and family, which could lead to an increase donations.

In social settings, getting too personal too quickly is intrusive. However, when it comes to marketing, getting a little personal can go a long way in building brand loyalty.

Take this carefully crafted thank you video created by Amnesty International Canada using Vidyard’s platform. Personalized videos like the one above were sent to all of the organization’s donors. After reviewing their metrics, the organization reported higher donor satisfaction and retention from the use of these videos.

Sending a thank you card or email is nice, but adding a personal touch in the form of a video really won their donors over. When customers are happy with your product or service, they will inevitably share it with their network, providing you with valuable word of mouth promotion and credibility

6. Interactive Infographic| Family Fun in Scottsdale by Marriott

Interactive Infographic | Marriott

Why we like it:

  • This interactive ad is a fun take on vacation planning.

  • The clickable flowchart acts as a tool to help viewers customize their vacation activities to the parameters they set (e.g., interests, age)

Marriott Hotels manages to make vacation planning even more fun while positioning their brand in front of potential customers with an interactive infographic. Vacationers who are headed to Scottsdale are able to take a customized path through the flowchart to receive destination advice. Just a little bit of animation goes a long way, and it adds a touch of personalization that normal infographics don’t.

The beauty of this is that infographics are a great visual tool that have a ton of utility. By using lemonly.com, Marriott pushes the envelope just a step further, which provides unexpected delight.

7. Interactive Virtual Events | Built to Last by Wistia

Wistia interactive marketing audio conference

Why we like it:

  • By having an audio conference instead of a traditional virtual one, Wistia freed up their audience to attend whenever was convenient for them (while running errands, at the gym, etc).

  • Visitors could attend any session in whatever order they liked instead of being forced into a rigid schedule, making the event more accessible.

By now we’re all used to virtual events, but meeting and video fatigue is real. How do you keep guests engaged? By mixing it up. That’s what Buffer and Wistia set out to do when they created the first ever audio conference for brand builders.

That’s right, no staring at the screen or being stuck at a desk. The audio format allowed listeners to join in from wherever they were, be it during their commute or while taking an afternoon stroll by connecting to a podcast player.

Each session ranged in length from roughly 25-35 minutes, and gave listeners the option to “choose their own adventure” by simply selecting the sessions they wanted to attend. This reduced friction as listeners were free to attend only the sessions relevant to their interests instead of committing several hours of their time.

8. Interactive Slide Show | The New Media Message by Velocity Partners

Interactive Slide Show | The New Media Message by Velocity Partners

Why we like it:

  • This slideshow beautifully illustrates the importance of showing rather than telling audiences why they should care about a particular topic.

  • The build-up from the basic slides walks us through the progression of how using more interactive and attention grabbing graphics changes the audience’s experience in real time.

In their interactive slideshow, which honestly looks like it belongs in Tron, Velocity Partners, a B2B marketing agency, explains why innovative marketers need to leverage new content formats in order to tell more refreshing stories.

Velocity Partners shows, not tells, how their interactive slideshow can captivate an audience. This is in stark contrast to how marketers have churned out so many blog posts, ebooks, and SlideShares that they’ve become dull and predictable. The end result of this message hammers home the point that the most engaging and surprising mediums are the best at delivering the most engaging and surprising stories.

9. Interactive Article | The Big Gronkowski by Ceros

Interactive Article | The Big Gronkowski by Ceros

Why we like it:

  • Ceros’ take on a visual representation of the article instead of traditional text is fresh, and immediately draws readers in.

  • Bucking the norms of article structure, readers can quickly toggle to the information they want to know first, rather than having it dictated to them.

When Rob Gronkowski temporarily retired in 2019 , Ceros, an experiential content creation platform, decided to create an interactive article that spotlights the two things Gronk will always be remembered for — his athletic prowess and goofy attitude.

When you visit their interactive article, you can toggle between Gronk’s “Warrior” and “Goofball” side, clicking on hotspots that reveal his impressive achievements, his laundry list of injuries, and some of the funniest things he’s ever done. Once you finish interacting with the article, you’ll truly understand how Rob Gronkowski is just as athletic as he is goofy.

10. Immersive Video | Scotland From the Sky by BBC Scotland

Immersive Video | Scotland from the Sky

Why we like it:

  • This 360-degree video nails the art of showing rather than telling.
  • Using Scotland’s immersive landscapes as the backdrop, the viewer is made to feel like they are exploring Glen Coe with the filmmaker.

In 2019, Rough Guides, a renowned travel guidebook, named Scotland the most beautiful country in the world.

And a big reason why it’s such a spectacle is that Glen Coe, a Scottish valley that cuts through the ruins of an ancient supervolcano, is one of the most striking landscapes in the world.

With their immersive, 360-degree video of Glen Coe, BBC Scotland can grip viewers because they’re able to experience the landscape from an intimate point of view at every possible angle, making them feel like they’re actually there.

11. Playable Video Game Ad | Narcos: Cartel Wars

Playable Video Game Ad | Narcos: Cartel Wars

Why we like it:

  • The ability for people to go from just viewing the game to participating in it is a great way to draw them in.

  • Allowing potential customers to play the game before buying eliminates sales pressure and puts the customer in control of their experience.

In the past, video game apps had to use video or gif demos to advertise gameplay in hopes to attract new players and increase app downloads. The thing about watching videos, though, is that it’s a passive activity. The visuals of the game may be enough to attract prospective players’ attention, but it may fall short of giving them enough inertia to actually engage and play.

FTX Games found their way around this by partnering with Glispa for their game Narcos: Cartel Wars. Prospects are immediately drawn into the action of the game with the ability to try it before buying it. Rockets and explosions abound for a few rounds before the demo prompts the player to install the app and continue their game.

The good news is that this type of functionality is about to become much more mainstream with Facebook offering playable video ads on their platform. Much like the Cartel Wars example, these playable ads are composed of:

  • A short video preview
  • A playable demo to get people hooked on the gameplay
  • A call-to-action to get the users to take the next step

12. Interactive Voice Ad on Pandora | Doritos

Interactive Sound Ad on Pandora | Doritos

Why we like it:

  • Doritos found a creative way to take the audience from passive to active listeners, complete with crunching chip sounds to get folks salivating.

  • The ad serves up questions to the audience and then uses AI to tailor their experience based on their answers.

Pandora for Brands has recently begun testing a new interactive ad functionality on their platform that allows users to verbally engage with the ad. Doritos is one of the first brands utilizing this new interactive format on Pandora. The audio uses the distinctive Doritos crunch and then prompts the user to answer a yes or no question. Using artificial intelligence, the ad can then serve up a personalized experience based on how the listener answered.

This is exciting for the same reason as the playable video game ads are: They disrupt passive listening in an attempt to get the listener to engage and actually process the information being conveyed to them. Plus, by being able to respond hands-free, there is less friction in order to learn more.

Applying Interactive Marketing to Your Campaigns

The campaigns in this article should give you a few takeaways to apply to your own marketing. As you create great content, you should also be thinking about:

  • How to disrupt expectation to earn attention, engagement, and interest
  • How to best personalize the experience for each individual prospect
  • How to reduce friction as much as possible to increase momentum

By putting concepts these concepts in action, you’ll be in a position to generate buzz, make your content stickier, enhance the experience, and fuel your flywheel.

This article was originally posted April 3, 2020 and has been updated for comprehensiveness.

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Categories B2B

The Ultimate Guide to Community Management

In today’s highly digital and connected society, it’s funny to think people can still feel disconnected from others. With so many people who communicate online, behind screens, this connected world can actually feel rather lonely at times.

This goes for personal relationships as well as business relationships — specifically between brands and their customers as well as brands and their employees.

So, what is it that has people feeling a disconnect from others and the companies they do business with?

A lack of community.→ Click here to download our free guide to digital marketing fundamentals  [Download Now].

A community provides people with a feeling of belonging and a network of other people they can connect with based on their shared interests and/ or characteristics. And that’s why so many brands today are beginning to invest in the creation of communities for their customers, employees, and fans — as part of a process called community management.

Businesses build communities — or implement community management tactics at their companies — to build authentic relationships among their external audience (their customers, fans, and followers) and their internal audience (employees, vendors, partners, and team members).

When businesses invest in community management, they transition from an everyday brand to a human brand — one that cares deeply about the people who support them, work for them, and interact with them.

What is the purpose of community management?

Community management has become increasingly popular and recognized by all types of businesses — however, it’s still largely undefined.

So, what makes it so special? Why should your business adopt it? To answer those questions, let’s cover some of the main reasons why community management is critical to your success as a brand today.

“Brands need to hire community managers because they’re the tone, voice, and human element behind your brand,” said Krystal Wu, former social media community manager at HubSpot.

Community management allows your business to:

  • Obtain feedback and gather ideas from your customers and audience members through real conversations.
  • Provide support for audience members, fans, and customers when they need it.
  • Increase brand and product awareness among your target audience.
  • Learn about your customers and what they want, expect, and need in terms of content, products, services, and support.
  • Build one-on-one and one-to-many relationships between audience members and your brand.
  • Boost customer interactions, conversions, and sales.
  • Provide value to your customers beyond a product or service.

It’s important to note community management is a broad industry — these are just some of the things community management allows your business to do.

Additionally, community management is an umbrella term, meaning there are many forms of community management that live beneath it. Let’s review those types of community management to help you determine which one(s) you’d like to focus on at your company.

Types of Community Management

There are six main types of community management — some of these happen behind a screen and require no face-to-face interaction, and some involve members of your community to interact with you and your team in person. The easiest way to review these types of community management is through the SPACE Model.

Community Management SPACE Model

The SPACE Model represents different types of community management — this way, you can get a better understanding of which options will work for your needs. Let’s take a look.

Important note: This section is an overview of just six of the many types of community management. We’ve also provided a couple examples of each.

S: Customer Support/ Success

The first type of community management is customer support and success. There are a few simple ways to think about customer support and success in terms of community management — a forum, FAQ document, and community website.

A forum is a question and answer, community-based discussion board focused on customer service and support. It’s a great way to connect your community. With a forum, your customers can chat with each other, ask each other questions, provide you with feedback, or strike up a discussion regarding a new product or service.

On the forum, you might provide your community members with access to your FAQ document so they can self-help and get quick answers to commonly-asked questions.

You’ll also be able to see who’s writing what so you can intervene and provide assistance if needed. This keeps things straightforward for your community members and also prevents your team from having to take the time to answer the same questions over and over again.

With a customer success platform or software, you can create a branded website or landing page for your community members that’s focused on supporting your customers.

Here, your customers can help themselves (and each other), communicate with members of your team, locate any resources they need (such as your knowledge base), and review your FAQ document.

A great way to create and manage your company’s community forum, your FAQ document, site, or page is with the help of software like Vanilla Forms. You can customize the entire site to match your branding, write and manage your forum and FAQ documents, and even ask for your customers to provide you with ideas and ways to innovate your products and services to better meet their needs.

This type of community management is ideal for companies that have an in-depth product line — like a software company — so users can communicate with each other about tips, tricks, and issues they may run into during use.

One of HubSpot’s customer support communities is our Developer Forum for those looking to build on the software. This keeps developers connected to the company, others in the same position, and resources they can use while working on the platform.

P: Product Ideation, Innovation, and Feedback

Product ideation, innovation, and feedback is both a proactive and reactive type of community management. It requires you to create a safe space where your customers and target audience can share their feedback and thoughts about the ways you can innovate and improve your products and services.

You can ask your community members to complete surveys or participate in in-person feedback discussions you lead. There are also many other types of user testing that your audience and customers can take part in if you choose to organize them.

For example, you might host a focus group with ten real customers at your office to learn about the ways they believe you can enhance your product or service after they use and/ or experience it.

This type of community management is ideal for most companies — asking for feedback from real customers and members of their target audience on how they can innovate their products is a critical part of the success of virtually every business.

A: Acquisition and Advocacy

Acquisition and advocacy is another type of community management. This form of community management allows you to directly with the people who are most excited about your business including your leads, customers, brand ambassadors, and brand advocates.

These community members help you build brand awareness and promote your business, products, and services through various methods such as word-of-mouth, affiliate programs, and social media.

A common way to create a community for these (very important) people is through an acquisition and advocacy program such as a brand ambassador initiative. Let’s look at an example.

The Skimm has a brand ambassador program for any user who gets ten people to sign up for the media company’s content. Once they’ve done so, they become a “Skimm’bassador.”

These brand ambassadors and advocates help The Skimm acquire new consumers and readers. They also become members of the Skimm’bassador community in which they receive swag and gain access to internal events, company headquarters, and parties.

Additionally, they’re able to connect and communicate with the community of Skimm employees and other Skimm’bassadors and provide The Skimm with feedback on how they can continue to grow and improve.

This type of community management is great if you want to delight your best customers by keeping them at the center of your flywheel, promote brand loyalty, increase brand awareness, and build long-lasting relationships with your biggest supporters.

C: Content and Programming

Another type of community management involves the creation of content and programming for your members — such as your customers, fans, followers, or employees. Your content and programming might include marketplaces, crowdfunding, user groups, and user-generated content.

This is a great option for companies with contributed content at the core of their products, business model, and other assets. For example, for companies like GoFundMe and Airbnb, their value is created by the people who join their sites and use their platforms to share fundraisers or rental properties.

These types of companies typically have community teams who work to ensure all community-generated content is appropriate, follows company guidelines, and meets the requirements of the site.

E: External Engagement

External engagement is a type of community management that provides your customers and supporters with a sense of belonging that leads to a stronger connection to your brand through a space that exists outside of your business. One of the most common types of external engagement community management is social media management.

For example, look at HubSpot’s Instagram page — it’s a highly interactive and engaging space that promotes brand awareness all while creating a community of followers with a similar interest (HubSpot).

HubSpot’s social media community managers ensure every single person who interacts with a post is noticed and treated like a human — not just a number. Followers are able to engage with HubSpot, the branded content that’s shared on the page, and their fellow followers.

This type of external engagement is great for companies looking to improve brand awareness while creating one-on-one and one-to-many relationships with fans, customers, and followers of all kinds.

Virtually any company has the ability to create an external engagement community management with the help of social media.

(I): Internal Engagement

Lastly, there’s internal engagement community management. Companies today are learning the value of creating strong communities internally — among their employees, partners, vendors, and suppliers.

Strengthening these internal relationships creates a sense of belonging and allows people to find others to identify with, which, in turn, boosts company morale and overall happiness.

For example, many companies, including HubSpot, use platforms like Slack, which has features, like channels, to improve internal engagement and communication.

This feature also helps build a sense of community through groups of employees (remote and in office) with common interests and positions at the company.

This type of community management brings your internal contributors together, connects them with like-minded individuals, and creates a sense of belonging, support, camaraderie, and inclusion in the workplace.

This helps them better serve your company by boosting their knowledge of your products and services and improves their happiness and retention rates.

Almost every business can take part in this type of community management as it only requires community building within the office space and may include software you already have (like Slack) or the formation of interest groups among your fellow employees.

So, you’ve reviewed the main types of community management and how they can add value to your business. Now, let’s cover the ways you can actually get started building a community management strategy so you can start reaping its benefits.

How to Build a Community Management Strategy

As you can see, there are several types of community management and ways to go about implementing them at your company.

For the sake of this piece, we’re going to review how to create just one community management strategy — an external engagement strategy (which we defined earlier), specifically through social media.

1. Choose a social media channel.

The first thing you’ll want to do is choose the social media channel on which you’ll manage your community.

Think about your target audience’s demographics to determine the best option for your company — for example, you might choose to focus your efforts on Snapchat if you have a young target audience, Instagram if you’re going for a broad target audience, or LinkedIn if you’re targeting a more professional crowd.

Other examples of platforms you might consider building and managing your community on include Facebook, Youtube, and Pinterest.

Learn everything you need to maximize engagement with a social media checklist.

2. Identify your audience.

Once you’ve chosen a social media channel, identify your audience on that platform.

By doing this, you’ll be able to see the type of content your target audience interacts with on the specific platform, what they like and expect from the brands similar to yours they already follow, and who they currently engage with.

This research and information will allow you to begin thinking about how you’re going to tailor the content your business creates to your target audience and your chosen platform.

3. Ask your audience what type of content they want to see.

In addition to identifying your audience, you should also ask your audience what they want to see to ensure you’re creating and pushing out content that’s relevant to them.

This will ensure you’re going to be able to reach your audience with social media content they want and are interested in.

Asking for this feedback and being open to suggestions also shows your audience you care deeply about their opinions and what they have to say — this will help you enhance your brand loyalty and advocacy, and create valuable interaction within your community (versus a one-way platform).

4. Determine how you’ll identify your success.

Now it’s time to determine how you’ll identify your success. There’s no right or wrong answer here — this is completely based on what matters to you and your company. Ask yourself, “what’s ideal for my brand?”

Here are some examples of success identifiers you might choose to focus on:

  • Boost in audience members/ increase in followers
  • Number of conversation participants in a live chat or discussion
  • Amount of content shared or liked by your followers
  • Overall engagement (likes, shares, mentions, hashtags, messages, comments)
  • Increase in brand awareness
  • Increase in customer satisfaction and retention
  • Traffic that’s directed to your website
  • Boost in your sales and conversions

(We’ll review how you can measure your community management success identifiers and metrics shortly.)

5. Set goals.

Like most things in business, setting attainable goals, as well as stretch goals, is crucial when working to achieve your various objectives and measure your success.

However, if you’re developing a completely new strategy or if you’ve never set goals like the ones you need to make for your social media community management strategy, this task might seem like a difficult one.

To get started, try running an experiment or two after you’ve determined how you plan on measuring your success.

For example, if you’ve decided that you’re going to measure your success through your overall engagement on the social media platform, you can run an engagement experiment. Try keeping track of all engagement related to the content you produce and share on the social platform for a specific amount of time you’ve chosen (maybe 4-8 weeks to start).

When the experiment has come to an end, average out your overall engagement (likes, shares, comments, mentions, hashtags, messages, etc.) and then use that number to create an attainable goal — and stretch goal if you choose — for your engagement over the next 4-8 weeks, and so on.

You can always update these numbers as time goes on and as you begin collecting more data.

Throughout your experiment, you can also A/B test different content to see what your followers like the best and choose to interact with most.

6. Post regularly and engage with your audience.

Success on social media requires consistency in terms of your frequency of posts and engagement. You should determine how often you’re going to post on social media and stick to that plan so your audience members know you’re reliable and start to expect to see your content — you’ll train them to look for your latest posts.

Social media is a great way to develop close bonds and relationships among your brand and audience. Show your customers and followers they aren’t just a number and they’re heard by your company and employees.

“Like” their comments and respond to all questions, comments or concerns (even the positive comments that warrant a “Thank you!” or “Yay! We’re so happy you’re enjoying our free CRM!”).

You can even follow back your biggest brand advocates — if you deem it as appropriate — or interact with the content your followers share (whether or not it has a direct tie to your company) to show your support.

No matter how you choose to interact and engage with your followers, remember to be authentic and address each person as an individual. Social media isn’t a forum, so there shouldn’t be any canned responses you use for your social followers.

By maintaining an authentic voice and presence on social media, your brand will have a unique, human element behind it that feels trustworthy and personal to customers and community members.

7. Measure your results.

Now it’s time to measure your results. Remember, when it comes to measuring your success on social, you shouldn’t always get hung up on the quantitative data — numbers don’t always reflect all of your efforts accurately, or the sense of belonging you’re creating for your community members.

Additionally, you rarely see immediate results when it comes to your social media efforts — identifying your target audience, building a following, and learning how to reach your customers on a specific platform takes time.

To measure your results, decide on the method that works best for your needs, goals, and company. Here are a few ways to do this.

  • Social listening: Social listening is the process of monitoring your social media accounts to look for and keep track of all mentions, customer feedback, keywords, and discussions related to your brand, products, services, and customers (even your competitors, too). You then take a deeper look at all of these things to analyze them and gain insight into what’s working for your customers and followers, and what should be modified.
  • Platform analytics: Depending on the social platform you chose for your community management strategy, there might be a built-in analytics tool for you to measure your success in terms of variables specific to that platform. Examples include Twitter Analytics, Instagram Insights, and Facebook Analytics.
  • Analytics tools: If your platform of choice doesn’t have an analytics tool included, or if you’re looking for deeper analysis, you might choose to incorporate another tool or platform to help you measure your success. Examples include Google Analytics, Sprout Social, and HubSpot.

Community Managers: How They Can Help Your Business Grow

If your business has the resources, you might want to consider hiring a community manager (or even a team of managers) to help you kickstart your efforts and community.

What is a community manager?

Community managers run your community management efforts. Depending on the type of community management you chose to incorporate at your company, you might require the assistance of several community managers with entirely different focuses.

However, there are some universal traits shared by almost every community manager, no matter their role in the field. Generally speaking, a community manager:

  • Has the ability to lead your community development and growth efforts.
  • Is highly customer-focused.
  • Can empathize with their members on forums, during in-person meetings, on social channels, on community platforms, and more.
  • Knows how and when to show empathy.
  • Is an authentic and detail-oriented person.
  • Can analyze and measure community management efforts and results.
  • Understands who you are as a brand and carries that image and voice — along with your marketing efforts — over to your community management strategy.

To bring us back to our previous example of external engagement community strategy, let’s review the specific in-depth tasks of a social media manager.

What is the role of a community manager?

A social media community manager:

  • Maintains the voice of the brand in all posts and interactions.
  • Ensures all content being shared has a purpose and meets the expectations and needs of followers and the target audience.
  • Schedules, posts, and engages on all social content.
  • Creates, manages, and follows up with all contests, giveaways, and promotions on social.
  • Ensures community rules and guidelines are being followed by all community members.
  • Measures results of all content and work on social (and makes modifications when necessary).
  • Keeps up with industry trends and updates made to the platform at hand.
  • Knows what audience members want and need out of the shared social content.
  • Is authentic and knows when to say, “Thank you”, “We’re sorry”, and “We support you”.
  • Creates a safe space for followers and members to ask questions, get help, feel supported, share ideas, provide feedback, and solve problems.

Where to Find a Community Manager

1. Community Club

Looking for all things community management? Community Club is the place to go.

With over 1,000 members, it caters to just about everyone who’s interested in the field — from community managers looking to network to brands looking to hire community management experts.

2. CMX Hub

CMX Hub is an online platform that serves community builders looking to grow in their careers.

On the networking side, the platform offers networking, education, and mentorship opportunities for aspiring and thriving community managers.

On the hiring side, brands can post job openings on their job board. Because it’s a designated job board for all things community management, businesses can more easily find someone whose qualifications align with the role.

3. LinkedIn

If you’re looking to hire a community manager or join a community management group, LinkedIn is a great place to start.

On LinkedIn, you can easily find local and global community managers who are open for work opportunities. If you’re interested in becoming a community manager, you can visit user profiles to see what road other community managers took to get where they are today.

If you’re interested in a community management group, there are also hundreds of LinkedIn Groups that serve that exact purpose. In them, community managers discuss updates in the industry, share advice, and even job opportunities.

4. Facebook Groups

On Facebook, you’ll find hundreds of community management groups, each offering something different.

Some Groups are location-based, connecting community managers in specific states, cities, or regions while others are industry-specific.

Most of them allow community managers to network and discover new opportunities.

5. Upwork

Looking to hire a community manager on a contract or freelance basis? Consider Upwork.

On the freelancing platform, you can create a job post that outlines the project you’re hiring for and the qualifications you need.

A survey from over 1,538 clients reveals that the online community managers on Upwork get an average rating of 4.7/5, indicating that most are satisfied with the pool of professionals available on the platform.

Community Management for Social Media

1. Determine where your audience lives.

Instagram. TikTok. Facebook. LinkedIn. Triller. And the list goes on.

With so many social media platforms available to consumers, it’s important for community managers to identify where their target audience is most active.

For instance, if you’re targeting young adults, you may focus your efforts on TikTok and Instagram, which caters to a younger demographic.

The idea is that you want to prioritize the social platforms that will reach the most users and generate the most engagement. Otherwise, you risk speaking into an empty room, wasting time and resources.

2. Define metrics to track your progress.

As a community manager, it may be unclear how to measure your success — particularly because it’s a relatively new industry.

However, there are many ways to gauge your progress. You can look at engagement, social mentions, and brand sentiment.

Engagement may look different from one platform to the next. However, likes, comments, shares, and replies are standard metrics to track.

You may also want to track how often your brand is mentioned and how that changes over time. That can suggest how far your brand is reaching. There’s also qualitative data you can measure. When users do mention your brand, what are they saying?

This leads us to the next tip.

3. Monitor the conversations surrounding your business.

Social monitoring and listening are key parts of your community management strategy.

It helps you stay connected to your audience, figure out what resonates with them, and brainstorm content ideas.

For instance, say your clothing company hires a community manager. While monitoring conversations surrounding their brand, they realize that there is a lot of mention of your brand’s sustainability efforts — something that hasn’t been a key part of your messaging.

This discovery can inform future marketing efforts and help you generate even more interest in your brand.

4. Constantly engage your audience.

Building a community requires two-way engagement.

It’s not enough to simply publish content, you also have to be reactive to your audience. This can look like:

  • Leveraging user-generated content.
  • Responding to comments, whether they’re questions, concerns, praise, or something else.
  • Creating polls and surveys.

The more visible and engaging you are with your audience, the more trust you will build and from there will flourish a community.

1. Set community rules and guidelines.

When it comes to anything related to your business, it’s probably fair to assume you want it to represent you well and serve as an accurate portrayal of your brand. Your community is no exception. Therefore, you’re going to want to set community rules and guidelines for all members and contributors (including your team members who are managing the community).

Depending on your type of community, how you go about setting your community rules and guidelines may differ. However, here are some examples of ways to create these guidelines to help you get started.

  • Create a written document with your expectations for the way all members are expected to communicate, behave, and contribute. Then, share that document with your team and community members when they join.
    • If you have a forum, FAQ document, or community website, you can also make this document available at all times to members there. If your community meets in person, review these details face-to-face and consider handing out a printed copy to set expectations.
  • Have a method for your team members to escalate any major issue within your community to the right person at your company so they can manage it appropriately.
  • Be sure to update your rules and guidelines as necessary (as your community grows, changes, etc.).

2. Check on your community regularly.

No matter what type of community you manage, check on its members, the content being shared by your customers as well as your team. Whether it’s related to your brand ambassador program, forum, Facebook account, or community website, it’s your job to ensure everything is running smoothly — that people are receiving the support they need, their questions are being answered, and they feel a sense of community.

3. Be authentic.

You need to be authentic while managing any type of community. When your customers, fans, followers, and leads come to your community, they should immediately know it’s yours based on different factors like your branding and voice.

And no matter the type of interaction, being genuine and human is crucial whether or not you’re behind a screen or face-to-face. After all, one of the main reasons you’re creating a community is to make sure your members feel valued.

4. Listen to your community.

Since community management requires so much thoughtful interaction with members, listening is crucial. Whether it’s social listening, reviewing your forum and FAQ pages regularly, or responding to in-person and online feedback, listening is how you’ll improve your community to the best of your ability.

It also shows your audience and members you value their opinions, hear what they have to say, and care about their experiences within your community.

5. Show appreciation to your followers.

A large part of managing a successful community is showing appreciation for your members. This will help you build brand loyalty and trust between you and your members.

It also shows your members how much you value their time and commitment to your brand — remember, some of your community members are most likely also some of your most invested, supportive, and loyal fans, followers, and customers already.

To ensure you’re showing appreciation when necessary, you can try the following tactics depending on the type of community you have.

  • Interact with all new community members as soon as they join — say, “Thank you and welcome!” and ask them what you can do to make their experience a great one.
  • Pay attention to who your biggest community contributors are (keep a document with their names, emails, etc.). This way you can send them swag or give them a shout-out for simply being awesome.
  • Invite your ambassadors and brand advocates to your office to meet your team and give them a behind-the-scenes look at your operation.
  • Keep an eye out for mentions, keywords, and hashtags, on your forum, social media platforms, community website, and more so you’re able to engage with those people to show your appreciation and the human element behind your community.

6. Maintain your brand voice at all times.

Similar to what we reviewed about the importance of authenticity, maintaining your brand’s voice at all times is critical when it comes to community management. This is a large part of what makes your community unique as well as ensures your community is identifiable to your members and audience.

No matter how many people are working in your community, make sure they understand your brand voice so they can help you maintain it throughout all interactions, engagement, and content.

One way to make this a simpler process is by tying your community back to your company’s marketing goals and/ or collaborating with your marketing department. It’ll keep your messaging and interactions focused as well as push you to maintain your brand voice.

7. Explore new ways to engage your community.

You always want to be engaging your community — but what happens if there are changes in your industry, your company’s products or services are drastically updated, or your members request new types of content?

To keep your community up to date, always explore new ways to engage your members, whether that’s online or in-person (depending on your type of community). You can also engage members as soon as they join to continue learning about your audience, what they want from you, and what made them join your community — this will also help you learn about new ways to interact with them.

At this point, you may be wondering how to get all of this work started — where to begin with your community management strategy efforts at your company if you haven’t done any work related to the field before.

A common first step businesses take when spearheading their community management plan and strategy is to determine whether or not they want to hire a community manager.

Whew! That was a lot of information — but, you should now have a better understanding of why community management is so important, how it can help your business grow, and how you can get started on your business’s strategy.

Start Building Your Community

Community management is a new, yet powerful, industry. By implementing a community management strategy at your company, you’ll be able to create a safe place for your customers, fans, employees, and followers to collaborate, provide you with feedback, bond, and learn.

This will help you build brand loyalty, increase conversions and sales, and show the people who matter most to your success a human side to your brand that they can relate to.

So, get started by reviewing your options for types of community management to incorporate at your company, developing a strategy, and determining whether a community manager is the next hire you need to make.

Editor’s Note: This post was originally published in May 2019 and has been updated for comprehensiveness.

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How to Master LinkedIn Content Marketing

It’s simpler than you think to master content marketing on LinkedIn’s platform. Deciphering when to share and what features to use can be overwhelming at first, but it will become second nature with a few guidelines in your marketing toolkit.

To get a better handle on where and how to execute a content marketing strategy on LinkedIn, keep reading. I’ve covered everything you need to know from tips on content you should (and shouldn’t) share to how to determine the right frequency for posting.

Free Guide: How to Use LinkedIn for Business, Marketing, and Networking  [Download Now]

The good news is you can leverage LinkedIn for content distribution without having to pay for it. Check out our video on how to build our content strategy on LinkedIn:

Regardless of what medium you’re using, there are a few tips that will ensure your LinkedIn marketing efforts perform their best.

1. Consider your target audience.

Before you post anything, think about who the content is for and tailor your messaging to that particular audience. For example, if your target audience is sales professionals, choose industry topics they care about to hook them in. What problems or obstacles are they trying to solve? Create content that speaks to their needs.

2. Engage with your audience.

It’s easy to create a post and then move on to the next project, but using LinkedIn for marketing shouldn’t be a one-way street. If you’re fortunate to have users commenting on your post, interact with them. Respond to questions and comments, ask for feedback, or ask questions that spark discussion.

3. Be genuine, not salesy.

Yes, social media marketing is about promotion, but you can promote yourself and brand without taking a hard sell angle. Producing good content with an authentic voice will perform better than a hollow sales pitch. People are smart, and can spot dishonesty quicker than you may think.

4. Use hashtags.

Just like other social media sites, LinkedIn hashtags are used to categorize content. You can use them to help you reach your target audience and those with shared interests. Hashtags are also a great way to reach those outside of your network who may be interested in your content based on the hashtags you use. Two to three relevant tags should do the job.

5. Be consistent.

A successful LinkedIn campaign requires consistency. This may be hard at first, but it’s important to develop a regular cadence for publishing. This builds trust with your audience and will help establish yourself as an expert in your field.

6. Offer exclusive content.

It can be tempting to publish the same content across multiple platforms, but that would be a mistake. Provide your LinkedIn audience with exclusive content that they can’t find elsewhere. It’s not uncommon to have the same followers on several platforms, so you don’t want to bombard them with duplicate content.

7. Observe and adjust.

Don’t get discouraged if your posts don’t initially get the level of response you hoped for. Make adjustments and continue to improve with each new post you share.

1. Publish quick status updates.

One of LinkedIn’s most underutilized features is the “LinkedIn Status Update” (also called your “Network Update”) in your LinkedIn Profile. This is one of the best ways to stay in front of your target audience on a consistent basis. And when used correctly, these little messages pack a big punch.

Your status update “block” is a white box located just below your picture on your homepage. Whenever you share an update, your message is then broadcast to all of your network connections.

LinkedIn status bar

You can also control the visibility of your posts before sharing. This means that you can pick and choose which posts you want to share with everyone, share with just your connections, or share with both everyone and your Twitter network.

LinkedIn status expanded with all options

While updates serve as a great place to share your thoughts, linking in a blog post or interesting website will help you to provide an even richer source of insight.

Tips for Sharing Updates on LinkedIn

  • Share links to interesting articles, websites or videos. Use words that grab the readers and encourage them to click the link.
  • Attach a document to your status update. Your audience might appreciate receiving checklists, white papers, or case studies. Job seekers, this is a great place for your resume.
  • Mention a person or situation that might be helpful to some of your connections. For instance, “I just met with @AlexPirouz from @Linkfluencer and found out they’ve just won the readers choice award from Anthill Magazine.” The “@” before an individual or company name allows the reader to click through to that person’s LinkedIn profile or company page.
  • Talk about an event you are attending or have attended. This might encourage involvement and/or questions about what you learned there.

Things You Should Avoid When Sharing Updates on LinkedIn

  • Talking about what you had for breakfast (or your cat). LinkedIn is a professional network. Before you post, make sure that what you’re sharing is relevant to your audience and provides value. While your pancakes this morning may have been delicious, this isn’t the place for it.
  • Being a spammer. While it may be acceptable to post 20 times a day on Twitter, the landscape of LinkedIn is a little different. To avoid coming off as spammy, try to limit your updates to no more than a couple times per day.
  • Talking about sensitive topics. I am too embarrassed to even think about, let alone share, some of the items I see posted as status updates. If your mother wouldn’t want you talking about it, don’t include it in your status.
  • Continually pitching products and services. This takes people back to the days of big newspaper ads and screaming radio messages. This is not the purpose of social media, especially LinkedIn.
  • Don’t bother posting when no one’s looking. The update you posted at 11:30 p.m. on Friday probably won’t get much traction. Try to align your posting schedule with the business hours in which people in your industry operate. Of course, this varies if you have a global audience.

2. Publish and share an article on LinkedIn.

Another powerful way to distribute content on LinkedIn is through the publishing platform. With all members now having access to the platform, it serves as a great opportunity to expand your reach in a major way.

LinkedIn article written by G + T Creative

I was first made aware of this feature when a friend of mine posted an update on Facebook mentioning how his article on LinkedIn managed to achieve over 6000 views and 550+ shares in little over 10 hours. I was intrigued, so I decided to conduct an investigation to see how it all worked.

I decided to test it out by publishing one of my articles, “5 Things All Great Leaders Have In Common.” Given that it was my first time publishing on the platform, I had no idea what to expect. However, what happened next totally blew me away …

Within a matter of minutes I started receiving invitation requests and messages on LinkedIn from members who had come across my article.

Within a matter of hours the article had gone viral — achieving over 70K views, 11K+ shares, and close to 500 comments. Over the years, I have written hundreds of business articles but none of them had achieved the exposure and interaction that this one did.

In addition to the exposure, I also managed to secure a few speaking engagements and an opportunity to coach clients for our business advisory firm.

And while the article continued to gain traction as time went on, I couldn’t help but think that it was too good to be true. Unable to shake this thought, I decided to publish a few more articles over the coming weeks. Whilst none of them achieved the level of exposure my first article received, each article has now reached 10k+ views, 1000+ shares and 100+ comments on average.

If my success story wasn’t enough to sell you on the value of this platform, maybe the following benefits will.

Key Benefits of Publishing Long-Form Posts

  • Targeted audience: Considering a majority of your connections are like-minded professionals, it’s easy to select topics that will resonate. This type of shared interest provides an opportunity to create a two-way dialogue where everyone is sharing their expertise and strengthening their relationships.
  • More exposure: Every post you write and publish prompts a notification for your connections. This is a great way for you to showcase your thought leadership on your chosen topic and add value to those within your network.
  • Increased following: If your connections enjoy your content enough to like it or share it, that can open doors to a whole new audience. And if your connection’s network sees your posts and finds value, there’s a chance they will follow you to keep up with your contributions.

Steps for Publishing on LinkedIn

  • Define your purpose: What is your outcome in publishing content on LinkedIn? Who is the main target market you’re writing the content for? What are the main challenges they face within their role or industry?
  • Brainstorm topics: Once you have a clear understanding of why you’re writing the content (and who you’re writing it for), try to come up with a handful of working titles based on your audience’s challenges.
  • Narrow your focus: Once you’ve created a backlog of ideas, it’s time to hone in on one. Select the one that you think is most relevant to your audience and get writing. If you need guidance, refer to this resource from LinkedIn for tips on how to write effective long-form content.
  • Select an image: Pick out a compelling cover image to accompany your post. (If you’re stumped for an image, check out these free stock photos sites.)

3. Publish video content.

If you’re a video marketer, you can alternatively publish pre-recorded or live video content on the platform. To upload a video, all you have to do is go to your status box and upload a file you’ve created. If you’d prefer to do something a bit more interactive, like a Q&A or a live stream, you can now use LinkedIn Live.

Here’s a great example of a video recently published on the social platform:

Harpreet Singh announces The Future of Work Podcast in a video on LinkedIn

Key Benefits of Publishing Video on LinkedIn

  • Targeted audience: Similarly to status updates and long-form publishing, you can cater content to the audiences that are following your brand or account on the platform.
  • More exposure: Like many other platforms, LinkedIn’s algorithms aim to show users a feed with diversified content from users in their networks. When you launch a stream on LinkedIn Live, your followers might be notified or see it pop up on their feeds. Similarly, when you upload a video, it might capture a user’s eye more than a text-based post.
  • Increased following: Similarly to other content strategies, those who like your videos will share, comment, or engage with them, which could cause their own followers or audiences to see your content.
  • Co-branding opportunities: Know a thought leader, or want to partner with another non-competing brand in your industry? Video is a great place to do this. When you feature a Q&A with an expert or a co-produced film on your LinkedIn, then tag the affiliated influencers or brands, their networks will see it as well. Not to mention, those involved with the video will probably share it to ensure their work goes noticed.

Steps to Publishing a Video on LinkedIn

  • Brainstorm ideas: Before you start producing something, you should work with your team to build out a video idea that will be engaging to your audience, provide valuable information, and can be scalably created on your budget.
  • Create a recording environment: Once you have an idea, create an environment that you can film in, while also investing in any equipment you might need such as a camera or lighting.
  • Go live on LinkedIn or pre-record your video: To go Live or record a video through LinkedIn directly, go to the app and click the camera button in the status bar. From there a camera screen will open where you can start recording. To upload a video you’ve already recorded, simply go to the status bar on the app or desktop site and click the photo icon to add a video file.

Adding video to LinkedIn via mobile app

How to Execute a LinkedIn Content Marketing Strategy

Now that we have discussed the two main strategies you can use to distribute your content on LinkedIn, let’s discuss best practices for executing that content. Although each industry is different, keep in mind that the right frequency can make a difference.

Step 1: Plan Your Content in Advance

In order to achieve optimal results, you need to plan the content you are going to share. Here are some tips for how to plan more effectively:

When you have a plan, you not only save time, but you are able to focus your energy on finding the right content for your audience.

Step 2: Determine Your Frequency Strategy

When sharing content, the goal is to identify a frequency that allows you to stay top-of-mind without overwhelming your audience. To help you achieve this balance, here are the publishing guidelines I follow:

  • Status Updates: 2-3 times a day.
  • Long Form Publishing: 1-2 times a week.

Keep in mind that every industry is different. While this works for me, you may need to modify this schedule as you see fit.

Step 3: Utilize Content Creation Templates

Your content needs to have a purpose and an outline. Are you writing a blog post, or a case study? Will you be promoting content on LinkedIn, or publishing it there?

In this collection of content creation templates, you can pick and utilize the template that most closely aligns with the content you’re creating and promoting on your LinkedIn account.

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Step 4: Follow Up With Generated Activity

If your content marketing efforts are working, you’re going to notice a spike in your activity. This could be anything from increased views, connection requests, or even direct messages from viewers.

With that said, now is the time to strike up a conversation. If people are viewing your LinkedIn profile or requesting to connect, consider striking up a dialogue with them. By uncovering what interested them about your profile, you can then begin to uncover potential opportunities for collaboration.

The Benefits of LinkedIn Content Marketing

Including LinkedIn as a component of your content content marketing strategy is a great way to establish yourself as a thought leader in your field. Posting timely and relevant content that speaks to your audience not only builds trust, but can lead to more opportunities to share your expertise with those outside your immediate network.

Editor’s Note: This blog post was originally published in July 2015, but was updated for comprehensiveness.

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6 Advertising Challenges Brands Could Face in 2022, According to Experts

Did you know that 90% of searchers haven’t made their mind up about a brand before starting their search?

This is one of the main reasons that online advertising is so competitive. That ever-increasing competition is just one of the challenges that brands face when they do online advertising (and we’ll dive into this more below).

Yet, advertising is a vital component of any business’s marketing strategy. So, you might be wondering, “What are some other advertising challenges and how can we overcome them?”

In this post, let’s review the advertising challenges experts think brands could face in the next year and discuss how to overcome them.

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1. Reaching the right targeted audience.

The adage goes that advertising (and marketing in general) is about reaching the right audience, with the right message, at the right time. But reaching the right audience is getting harder and becoming a challenge for advertisers.

Valentina Turchetti, the co-founder, managing director, and head of content at YourDigitalWeb, says, “Even if brands use retargeting and advanced audience funnel creation, they have to pay attention to Apple’s tracking changes where users can choose not to see advertising. Since users using Apple devices can decide to say ‘no’ to advertising, business results can be lower compared to those of previous months or last years.”

How to overcome this challenge: While this could impact results on certain advertising campaigns, it’s important to remember that the industry will shift to adapt to this challenge. In fact, it could mean that brands will rely on more native advertising options, and/or focus on advertising to loyal customers. These are just a couple of ideas, but as it becomes harder to reach the right audience, advertising strategies will need to shift. Additionally, you can use products and services like Terminus, LeadsBridge, and AdRoll to integrate your advertising with your CRM and find more customers.

2. Allocating enough budget.

Another challenge that advertisers will face in the future is allocating enough budget. Budget is usually a challenge in the marketing and advertising world of small to midsize companies, but this challenge will begin to impact larger companies as well.

Turchetti adds, “Advertising is not just an option anymore: brands have to allocate a budget for it. Depending on which channel the target uses, brands have to run campaigns on Facebook, Instagram, Linkedin, Google Ads, and so on. The organic reach will be lower in the following months. Don’t forget that Facebook&Company are companies – I mean – they do business and monetize especially with ads, so their goals will be pushing brands to do ads. More and more.”

How to overcome this challenge: Turchetti’s conclusion makes more and more sense as social media organic reach gets lower and SEO results become more volatile. The best way to combat this is to show the data to your leadership and executive team who makes budgeting decisions and increase your overall advertising budget. 

3. Scalability.

Of course, another advertising challenge that brands face is scalability. You’ll need to run online campaigns that can grow with your company.

Turchetti says, “It’s not just about creating a performing campaign. The issue is to make your campaigns scalable to grow the business efficiently. I think that landing pages are and will be the key for conversions. Let’s suppose brands create perfect high-converting campaigns with a targeted audience, they run A/B tests, they understand which CTA suits best for every campaign: that’s not enough.”

How to overcome this challenge: So, what do you do? “Brands have to work hard on creating, testing and running powerful landing pages, differently addressed to different groups of targets and marketing channels,” Turchetti advises.

4. Competition.

As we discussed above, online advertising is competitive. That competition makes it challenging for brands to reach the right audience in the right way.

Lewis Goldstein, the president of Blue Wind Marketing, says, “As more brands enter the online advertising space, the competition will become fiercer and fiercer.”

How to overcome this challenge: Goldstein recommends getting to know your audience on a deeper level. He says, “This will force advertisers to take a deeper dive into customer motivations by getting to know how they think (logic) and feel (emotion).” The better you know your target audience, the easier it will be to create effective advertising campaigns.

5. Relying on one marketing channel.

Online advertising doesn’t exactly feel like an option at this point. However, a huge challenge in the advertising industry is to rely on one marketing channel.

Goldstein comments, “With the recent outage that Facebook, Instagram, and WhatsApp experienced, it’s never been more clear that relying on one marketing channel – even if you’ve mastered it – is an unwise move. Keep in mind you’re playing in their sandbox and have to play by their rules.”

How to overcome this challenge: The best way to overcome this challenge is to strategically consider what channels you advertise on. Goldstein says, “This is why it’s smart to diversify the channels you use so you’ll be prepared for all seasons.”

6. Downplaying the power of emotions.

In recent years, we’ve seen a wave of nostalgic and emotional content playing a large role in the advertising industry. While you might think this is just a trend that’s going away, think again.

“Appealing to customers by using solely logic and forgetting the essential role emotion plays leaves a lot of money on the table. Ultimately people buy products and services because they feel like it’s the right thing to do,” Goldstein reminds us. “Emotion has been scientifically proven to drive decision-making behavior. Bottom line, when properly executed, this leads to more and more conversions, sales, and revenue.”

How to overcome this challenge: To overcome this challenge, rely on the science that proves that emotions drive purchasing decisions. Use this data to inform your advertising campaigns so you can connect with your audience in the most effective way.

The world of advertising is always changing, and new challenges crop up as technology evolves. But, it’s important to think about these challenges, review ways to overcome them, and be adaptable with your advertising strategies.

advertising plan

Categories B2B

6 Short-Form Video Trends Online Marketers Should Watch in 2022

Short-form videos are everywhere nowadays.

They first took off with TikTok. Instagram caught on and launched Reels then YouTube followed with Shorts.

In early 2020, Google piloted a search feature in which they surfaced short-form video content from popular social media platforms and now they’re testing in AMP-based web stories.

→ Access Now: Video Marketing Starter Pack [Free Kit]

Even more recently, LinkedIn announced it’s scraping Stories to develop short-form video features and Pinterest added a “Watch tab” for short content.

So, how can you leverage short-form content to grow your business? And what are some trends to look for in 2022? See what HubSpot marketing experts are saying, below.

But there’s no universal number that everyone has agreed on. For instance, TikTok used to allow up to 60 seconds and now that has gone up to 3 minutes. a short-form video on Twitter can be up to 2:20 minutes. On Reels and Triller, it’s 60 seconds.

Brandon Sanders, former digital marketer for HubSpot Academy, highlights that what’s considered short-form can also depend on the platform.

“With the rise of platforms like TikTok, Reels, and Vine, short-form video is actually getting shorter and lending itself more to 60-second to two-minute videos,” he said. “I think the perception of short-form content on platforms like YouTube is actually around that 10-minute sweet spot because content on YouTube tends to be more comprehensive and longer.”

So, when you’re thinking of short-form videos, Youtube is the exception, whereas TikTok and other growing short-form platforms are the rule.

How do short-form videos fit into your content strategy?

A 2020 study by Wyzowl reported that people share videos at twice the rate than any other form of content. It also found that 84% of people were convinced to buy a product or service based on the brand’s video.

So, we already know video content is increasingly becoming an important part of every brand’s content marketing strategy.

One thing that sets short-form videos apart is the trend culture.

Aside from length, one thing that set short-form videos apart is the trend culture. TikTok, for instance, is run by dances, sounds, and social challenges. So, to get on the “For You” page on TikTok — which is equal to the “Explore” page on Instagram — brands must often join in on the fun.

Sanders says short-form videos give creators an innovative way to showcase their content.

“The growth of social media is causing the human attention span to become shorter and shorter,” he said. “So, leveraging the power of short-form content will give you a leg up on your competition and help engage your audience.”

As with any new trend or platform, HubSpot Senior Content Strategist Amanda Zantal-Wiener says you should always consider your audience first.

“It all goes back to a very old question: Which channels are your audiences using and for what?” she said. “And therefore, for which channels does it make the most sense for your business to create this short-form content?”

This means that while short-form video is often known for its entertainment value, you can adapt it to align with your brand.

Short-Form Video Trends to Look Out For

1. Brand Challenges

When short-form videos first gained popularity, it was through viral content based on dances, songs, and sounds.

Brand challenges are a great way to gain a burst of traffic, build community and engage your audience.

Short-Form Video Example: Colgate

@zahra

look how beautiful my momma is :’) ##MakeMomSmile @colgate_us ##ColgatePartner

♬ Children Folk Acoustic – BDKSonic

To celebrate Mother’s Day, Colgate launched the #MakeMomSmile challenge, which encourages users all around the world to share videos in which they did something special for their mothers.

tiktok brand challenge

It’s also a great play on words, as Colgate is all about providing beautiful smiles to its customers.

2. Influencer Ads

Brands have been leveraging influencer marketing for years, that’s nothing new. However, we’re seeing more brands use them in short-form video content.

For instance, popular TikTok influencer TiffFoods was recently in an ad for food brand Fly by Jing to promote its latest product.

Short-Form Video Example: Fly by Jing

With short-form content lending itself well to native advertising, brands can create videos that are more likely to generate conversions.

3. Product Teasers

Think about the average commercial you see: It’s usually anywhere between six seconds to 60 seconds. This also happens to be the average length of a short-form video.

Because of this, brands can leverage short-form video platforms to promote their products organically.

It can be incredibly effective because it doesn’t require a large budget, it has the potential to go viral, and it builds anticipation around your brand.

Short-Form Video Example: KaseMe Design

@kasemedesign

Our new product launching tomorrow is…. 👀 #newproductalert #newproductlaunch #productlaunch #teaservideo #staytunedformore #newproductalert🚨

♬ nhạc nền – Nguyễn Như Hoài Niệm

To build anticipation for its newest product launch, KaseMe Design posts a video using a popular TikTok sound and a cleverly deceptive low-battery sign.

It creates suspense by getting users to be even more invested in the launch as they wonder what the reveal is.

4. More User-Generated Content (UGC)

Consumers generally love UGC. In fact, it influences their purchasing decisions more than brand- or influencer-generated content. Without using up too many resources, brands can publish videos that evoke emotion. Another benefit? It’s budget-friendly.

Short-Form Video Example: Chipotle

@chipotle

Out of this world delivery ha @cheekyboyos #chipotle #burrito #space #fyp

♬ original sound Chipotle

This is a great example of how you can leverage user-generated content in your strategy. In this instance, Chipotle collaborated with these content producers to create a fun, viral-worthy video.

One of Chipotle’s target audiences might be young, college students looking for inexpensive meals. This video features two creators who reflect the audience they may want to attract. Brands should keep this in mind when considering UGC and ask, “will my audience relate to this?” If the answer’s “yes,” move forward.

5. More Behind-the-Brand Videos

Consumers seek out authenticity and transparency in brands. With short-form video, you only have a few seconds to connect with your audience.

So, how do you do that? Well, there’s no exact science to it, but consumers tend to feel more connected to brands that show the people behind the brand.

In one Sprout Social study, 70% of consumers said they felt more connected to brands whose CEO is active on social media platforms.

So, going into 2022, brands should pull back the curtain and engage with their audiences on a more personal level.

Short-Form Video Example: Sierra Nicole

@sierranicoleofficial

Text letsgrow to 81257 for biz credit tips ☺️ #entrepreneur #businesstiktok

♬ Sean Kingston feat. Chris Brown & Wiz Khalifa- “Beat It” – TBT 24/7 🎵

Trendy? Check. Informative? Check. Prompts action? Check! This video works because it has all the ingredients for an effective short-form video.

It first grabs the viewer’s attention by including a popular song and dance. The content addresses pain points viewers may be facing. Then, the call-to-action (CTA) in the caption rounds out the video by turning viewers into potential leads.

6. More Explainer or Educational Videos

In 2022, brands will likely focus on educational content in their short-form videos. Think how-to’s, DIYs, and explainer videos. A 2020 Wyzowl report found that viewers want to see more of this video style from brands.

Educational videos are great added-value content because they help audiences in their day-to-day lives. Brands that make education a priority in their marketing strategy can improve lead generation and build stronger brand loyalty. Similarly, explainer videos target users who are at the decision-making stage of the buyer’s journey and, if done right, they can turn decision-makers into customers.

It’s a win-win situation: Brands get to address their audience’s pain points and offer solutions, which is (surprise!) them. Not sure what I mean? See the example below.

Short-Form Video Example: Soy Yo Candle

Soy Yo Candle used this formula to create this short-form video. Presumably, one of the biggest struggles of owning candles is making them last. In just a few seconds, the brand presented a problem, offered a solution, and promoted its product. It can be as simple as that.

Another highlight in this video is that it caters to viewers who may be discovering the brand and those who already know it. Because of the value it offers, the brand can reach a broader audience organically.

Takeaways for Video Marketers

Marketing Manager Kelsi Yamada, who works on HubSpot’s social media campaigns, says it’s a low-commitment and engaging way to connect with your audience.

“You can get a good laugh or learn something new in a minute or less on TikTok or Reels,” said Yamada. “On the flip side, it’s also relatively easy to create, which means there are more people who can share their humor or points of view. Because of this, brands should figure out what their unique point of view is, and how they can stand out in the noise.”

The desire to be on-trend is always tempting. But Yamada stresses that brands should be selective about which trends they partake in.

“Not every viral TikTok sound or meme format will align with your content strategy or brand, so don’t force it,” she said. “Focus on catering to your niche and staying authentic first. Don’t be afraid to make something completely from scratch – trends have to start somewhere!”

With this in mind, it’s all about finding the balance between what’s trending and what’s on-brand for your business.

1. TikTok

With at least 47% of its users between 10 and 29 years old, TikTok is definitely the platform of the Millennial and Gen Z population.

TikTok video short form video example

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The TikTok homepage features a timeline of videos separated into two tabs. The “Following” tab with videos posted by the user’s followers, and the algorithm-driven “For You” page based on user behavior (what they like, comment on, scroll past, etc.)

TikTok Discover tab

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The “Discover” tab on TikTok highlights trending topics and hashtags, a great resource for marketers to generate new content ideas.

B2B marketers have been wary of using the platform, but it could be because success on the platform relies on emotional appeal. Yet, that emotional appeal may be exactly what they need.

According to a LinkedIn study, B2B strategies that appeal to emotions are seven times more effective for revenue generation than “rational messaging.”

Still not quite convinced TikTok is a viable marketing platform for your business? Check out this video explanation of how TikTok has grown into one of the most go-to platforms for short-form content today.

Now, it may be time to start practicing those dance moves.

2. Reels

Some call it TikTok 2.0, but Instagram Reels is proving to be its own beast.

Instagram Reel short form video

The Reels tab on Instagram is a scrollable video timeline, similar to what users see on their Explore page. From this page, users can click on the music the account used to see what other Reels feature that sound.

With over 1 billion active monthly users, Instagram already had consumers’ attention. When they launched Reels back in August of 2020, it became another marketing tool for brands and a worthy opponent for TikTok.

Instagram caters to a broader age demographic than TikTok. And when considering their other marketing features, Reels is another way for brands to expand their reach in a minute or less.

3. YouTube Shorts

YouTube Shorts is Youtube’s latest attempt to turn its long-form video platform into one that also houses short-form content.

YouTube first started testing it in September 2020 and it is now available to users globally.

youtube shorts

When using YouTube’s mobile app, you’ll see that Shorts now have their dedicated tab on the platform. Users can create Shorts up to 60 seconds and, similarly to other short-form video platforms, can edit the videos directly within the app.

4. Triller

Triller is Tiktok’s musical theater friend (or rival), the one who bursts into song anytime, anywhere without cause or notice.

Triller Discovery Page

Triller’s homepage looks similar to other short-form video platforms. However, They have made music a prominent feature on the app by making top and trending music the main tab.

The platform is popular among musical artists and allows users to edit 60-second videos within the app. This includes music, filters, effects, and transitions. Triller grew in popularity earlier this year when there was some uncertainty surrounding a TikTok ban in the United States.

With music playing a key role on the app, marketers should use music as a storytelling element in their videos. For instance, the song “You Got It” by Vedo, a song about unlocking your potential, made its rounds on Triller last year.

A recruiting firm could’ve used that sound to create a short video targeting job seekers. The song would also work great as a backdrop for a business coaching company advertising its services. The limit does not exist.

5. Hippo Video

If you want to take short-form video content beyond social media, there’s Hippo Video. The video marketing platform gives brands a one-stop shop to produce, distribute, and analyze their video content. Users can also embed forms, CTAs, and annotations within the video, making conversions easier.

Hippo Video Homepage

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For example, let’s say a SaaS company is launching a new product and the marketing team is using Hippo Video for the email campaign.

On launch day, they can send a product teaser video to current customers and include a “Schedule a Demo” CTA, leading users to a meeting scheduling page.

During the campaign, the team can track key metrics like total plays and average watch rate — taking video analytics to another level.

6. Magisto by Vimeo

Vimeo recently acquired Magisto, a video editing software that makes video marketing easy through artificial intelligence (AI).

The first step is uploading your videos. The software will then analyze the videos and put them together based on the video editing style you’re looking for. They have over 10 editing styles ranging from real estate and fitness to Facebook and YouTube ads.

Magisto Homepage

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Once you select the style you’re looking for and the video is complete, you can distribute it on social media platforms and track the analytics.

This platform is ideal for brands that don’t want to spend too much time or too many resources on video marketing. This app does it so you don’t have to.

7. Lately.ai

If your brand is short on time and resources but wants to leverage short-form video, consider Lately.ai.

short form video tool lately.ai

This software, powered by AI, takes long-form audio, video, and text and atomizes it into snackable posts for social media. How does it know what will work? That’s where the AI comes in.

It looks at what content your audience is most likely to respond to based on historical data and creates from there. It’s a great tool for brands who are dipping their toes in short-form content and want to build from their current library.

8. Wistia

Wistia is a leader in the video hosting industry, helping more than 300,000 businesses manage their video content and grow their audience.

short form video tool wistia

When using this platform, you can build a customizable video player that matches your brand, use lead generation tools, and track your videos’ performance to gain insights.

You can also create custom ad audiences for search and social to ensure your content reaches the right audience and use integrations to sync all your tools.

There are hundreds of ways to incorporate short-form videos into your marketing strategy. But no matter which trends come and go, it will always come back to your audience. Try a few approaches, and listen to where the data tells you to go next.

Editor’s Note: This post was originally published in Jan. 2021 and has been updated for comprehensiveness.

Discover videos, templates, tips, and other resources dedicated to helping you  launch an effective video marketing strategy. 

Categories B2B

Twitter Communities: How Marketers Can Leverage It in Their Strategy

According to a 2019 Sprout Social Index survey, 40% of marketers believe private community groups are becoming more important. And 23% of consumers agree with them.

LinkedIn and Facebook have long implemented private groups within their platforms while Instagram and Twitter haven’t yet offered that feature.

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That was until Sept. 2021 when Twitter announced that it was testing its own subcommunity platform called Twitter Communities.

Let’s take a look at how it works and how it can help brands connect with their target audience.

This experiment is Twitter’s latest attempt to help connect users. While hashtags, Twitter Lists, the “Moments” and “Topics” features can help surface conversations you’re interested in, it can be difficult to identify (and consistently engage with) users who share your interests.

Twitter Communities is meant to close that gap and provide one place for users to meet with users with whom they share personal and professional interests.

There are three types of users in Twitter Communities:

  • Admins who own the Community and manage its members.
  • Moderators who ensure the Community is safe, facilitate conversation, and connect like-minded people.
  • Members who have been invited into the Community and now can engage with other members.screenshot of twitter introducing twitter communities

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As a member, say you Tweet something to your Community. Anyone on Twitter can read, quote Tweet, and report it. However, only fellow members can interact with the Tweet, i.e.: Reply.

A Community can be based on any interest (as long as it follows Twitter’s terms of service), anything from career and finance to pets and astrology.

Currently, the platform is only available on IOS devices and on the web, with Android users having read-only access. However, Twitter does have plans to expand to Android devices soon.

Why You Should Use Twitter Communities

Similar to LinkedIn Groups and Facebook Groups, Twitter Communities is another way for brands to reach their audiences.

Because users will be connected by shared interests, brands can narrow down the Communities that align with their target audience and use it to connect with them.

We know that community building is key in building trust with users on social media, particularly with those who are near the top of the funnel. As such, using a platform like Twitter Communities helps brands connect with users and get a better sense of what resonates with them.

Finding Twitter Communities

As it currently stands, you can only access Twitter communities if you are invited or if you are approved to be an admin to start your own.

In that case, the Communities tab will show up on your Twitter app or on the sidebar of the web app. As a non-member, you can view the Community page and timeline if it has been shared with you but you cannot interact with the Tweets or request to join.

Because it’s in beta testing, Twitter has set up a request form where users can ask to become an admin or moderator. To qualify, your account must:

  • Be public.
  • Be at least six months old.
  • Have a verified phone number or email address.
  • Have two-factor authentication turned on.
  • Not have a history of violating Twitter’s terms of service.

Once you are approved, you must continue to meet these eligibility requirements to maintain your privileges.

With the HubSpot Marketing Hub, you can integrate your Twitter account, which allows you to schedule and publish Tweets and track your key metrics right from the platform.

How Marketers Can Leverage Twitter Communities

Twitter Communities is another tool marketers can use to connect with their target audience and build a community around their brand.

Brands should avoid using Twitter Communities as a way to promote products and/or services to specific groups of users.

A good rule of thumb to follow with any social network is to focus on engagement, not promotion. While promoting your products and/or services is a natural part of building your brand awareness, it shouldn’t be your sole content strategy.

Instead, focus on connecting with your users by posting content they care about. With Twitter Communities, it’s even easier to accomplish this, as you can tailor your content to specific sub-audiences within your broader followers.

It’s also an opportunity to learn more about your users and see which topics they discuss, what their pain points are, what challenges they face, and what resonates with them.

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Categories B2B

74 Social Commerce Stats Marketers Should Know in 2021

Everyone wants a personalized and custom experience online, so it’s no wonder that social commerce has taken over the online shopping world.

Channels like Facebook, Instagram, Pinterest, Twitter, and WhatsApp already have thousands of businesses marketing on their platforms, and many have adopted shopping and payment functions that allow people to buy a product or service directly on the platforms.

While social commerce is relatively new, it falls under the larger umbrella of eCommerce sales, which are expected to reach $4.2 trillion this year. As a result, the revenue potential is high, and it’s attracting the attention of marketers across a variety of industries.

Whether you’re looking for information to boost your social media shop or shape your online strategy, read on to discover social commerce stats that will help you understand the current market and learn best practices for attracting buyers and growing your business.

Social Commerce Stats for 2021

General Social Commerce Stats

  1. 35.9% of internet users in the US will make at least one social commerce purchase in 2021. (Insider Intelligence, 2021)
  2. US social commerce sales will surpass $36 billion in 2021, with more than 35% growth. (Insider Intelligence, 2021)
  3. Chinese retail social commerce sales will reach $351.65 billion in 2021. (Insider Intelligence, 2021)
  4. In 2021, US social commerce sales will increase from 35.8% to $36.62 billion. (Insider Intelligence, 2021)
  5. In China, more than 424 million people ages 14 years and up will make at least one social commerce purchase in 2021. (Insider Intelligence, 2021)
  6. There were almost 80 million social buyers in the US in 2020, a 30% increase from 2019. (Statista, 2021)
  7. Social commerce attracted investment from US companies at the start of the pandemic, in addition to online and mobile commerce. (Statista, 2021)
  8. 8 in 10 ten US businesses anticipate selling on social media within the next three years. (Statista, 2021)
  9. The number of US social commerce buyers grew to 80.1 million in 2020 and is anticipated to increase to 96.1 million in 2022. (eMarketer, 2021)
  10. 30% of eCommerce companies are already selling on social media, and 12% plan on selling through social media platforms in 2021. (Statista, 2021)

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Social Commerce Stats by Demographic

  1. In the US, nearly 36% of internet users are social buyers, which is approximately 90.2 million people. (Insider Intelligence, 2021)
  2. In a June 2021 survey, 35% of people said social media ads influenced their purchasing decisions. The number jumped to 75% for Gen Z respondents. (Statista, 2021)
  3. 70% of internet users in the US who regularly watched live streams led by influencers said they were likely to buy products recommended by the influencers. (Insider Intelligence, 2021)
  4. Over 55% of social media users in the US aged 18 to 24 made at least one purchase through social channels, followed by users aged 25-34 years old. (Statista, 2021)
  5. 54% of Gen Z shoppers and 58% of Millennials agree that social platforms are better than online searches for finding out about new products. (Statista, 2021)
  6. The US had about 79 million social buyers in 2020, and this number is estimated to grow to 108 million by 2025. (Statista, 2021)
  7. $81.05 was the average value of online orders referred through social media during Q2 of 2021. (Statista, 2021)
  8. Apparel and accessories are the largest categories for social commerce. (Insider Intelligence, 2021)
  9. 11% of social media users immediately make an online purchase after discovering a product, while 44% make a purchase later on. (Statista, 2021)
  10. Most social media platform purchases in 2020 were in the video game and accessories category, followed by toys and hobbies and jewelry and watches. (Coupon Follow, 2021)
  11. People that use social media to access educational and inspirational content, like livestreams and stories, are eager to buy on social platforms. (GWI, 2020)
  12. 27% of global internet users rely on social media to find products to purchase. (GWI, 2020)
  13. 13% of social networkers say a “buy” button is one of the top purchase drivers. (GWI, 2020)
  14. Over 22% of internet users in the US were expected to make at least one purchase through Facebook in 2021. Nearly 13% were expected to shop on Instagram and over 5% were estimated to shop on Pinterest. (Statista, 2021)
  15. By Q1 of 2021, there were one million active Facebook Shops with over 250 million active participants every month. (AdWeek, 2021)
  16. With 56.1 million buyers, Facebook ranks as the top social commerce platform in the US. (Insider Intelligence, 2021)
  17. People who use Pinterest on a weekly basis are 7x more likely to say it’s the most influential platform in their purchase journey when compared to other social media platforms. (Pinterest, 2021)
  18. 85% of Pinterest shoppers have more in their basket than shoppers on other platforms. They also spend twice as much per month. (Pinterest, 2021)
  19. Around 40% of Pinterest users log onto the site to research brands and products. (GWI, 2020)
  20. In Q3 of 2021, YouTube made its ads more shoppable by allowing video action campaigns on connected TVs. (Google, 2021)
  21. 51% of consumers in the US and UK use YouTube to research or find products to buy. (GWI, 2020)
  22. Nearly 21% of tablet visits to eCommerce websites resulted from social media platform referrals in Q2 of 2020. (Statista, 2021)
  23. Facebook and Instagram are most used to learn about, discover, and buy fashion apparel products in the US. Over half of users said the content they see in their feeds results in a purchase. (Retail Dive, 2021)
  24. Over 36% of B2B decision-makers use Instagram to find out information on new products or services. (Hootsuite, 2020)
  25. 70% of shopping enthusiasts look to Instagram to discover new products. (Facebook, 2019)
  26. Every month, over 130 million users engage with Instagram shopping posts. (Instagram, 2019)
  27. One retail brand using Instagram Shopping, Jane, reported 80% of total social sales came from the platform between July 2020 and February 2021. (Instagram, 2021)
  28. 78% of US social network users discover new products through Facebook. Instagram and Pinterest come in second, both at 59%. (Net Solutions, 2021)
  29. Social commerce sales are predicted to value $605 billion by 2027. (Statista, 2021)
  30. Social commerce revenues are estimated to exceed $3.4 billion in 2028. (Statista, 2021)
  31. In the US, over 5% of total eCommerce retail sales will be from social commerce by 2025. (Statista, 2021)
  32. In a 2021 survey, 86% of marketers and agency professionals in the US reported they were enabling shopping functions in their influencer marketing campaigns. The most common function is linking to the brand’s own website. (Statista, 2021)
  33. Advertisers anticipate spending $56 billion to promote their products on social networks in 2022. (Statista, 2021)
  34. 93% of US executives said their businesses are moving eCommerce efforts to social media. (Statista, 2021)
  35. By 2023, 71% of small businesses plan to sell on social media platforms. (Statista, 2021)

Social Commerce Purchasing Stats

  1. $81.05 was the average value of online orders referred through social media during Q2 of 2021. (Statista, 2021)
  2. Apparel and accessories are the largest categories for social commerce. (Insider Intelligence, 2021)
  3. 11% of social media users immediately make an online purchase after discovering a product, while 44% make a purchase later on. (Statista, 2021)
  4. Most social media platform purchases in 2020 were in the video game and accessories category, followed by toys and hobbies and jewelry and watches. (Coupon Follow, 2021)
    graph from coupon follow displaying allocation of online social purchases in 2020 by category
    Image Source
  5. People that use social media to access educational and inspirational content, like livestreams and stories, are eager to buy on social platforms. (GWI, 2020)
  6. 27% of global internet users rely on social media to find products to purchase. (GWI, 2020)
  7. 13% of social networkers say a “buy” button is one of the top purchase drivers. (GWI, 2020)

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Social Commerce Stats by Platform

  1. Over 22% of internet users in the US were expected to make at least one purchase through Facebook in 2021. Nearly 13% were expected to shop on Instagram and over 5% were estimated to shop on Pinterest. (Statista, 2021)
  2. By Q1 of 2021, there were one million active Facebook Shops with over 250 million active participants every month. (AdWeek, 2021)
  3. With 56.1 million buyers, Facebook ranks as the top social commerce platform in the US. (Insider Intelligence, 2021)
  4. People who use Pinterest on a weekly basis are 7x more likely to say it’s the most influential platform in their purchase journey when compared to other social media platforms. (Pinterest, 2021)
  5. 85% of Pinterest shoppers have more in their basket than shoppers on other platforms. They also spend twice as much per month. (Pinterest, 2021)
  6. Around 40% of Pinterest users log onto the site to research brands and products. (GWI, 2020)
  7. In Q3 of 2021, YouTube made its ads more shoppable by allowing video action campaigns on connected TVs. (Google, 2021)
  8. 51% of consumers in the US and UK use YouTube to research or find products to buy. (GWI, 2020)
  9. Nearly 21% of tablet visits to eCommerce websites resulted from social media platform referrals in Q2 of 2020. (Statista, 2021)
  10. Facebook and Instagram are most used to learn about, discover, and buy fashion apparel products in the US. Over half of users said the content they see in their feeds results in a purchase. (Retail Dive, 2021)
  11. Over 36% of B2B decision-makers use Instagram to find out information on new products or services. (Hootsuite, 2020)
  12. 70% of shopping enthusiasts look to Instagram to discover new products. (Facebook, 2019)
  13. Every month, over 130 million users engage with Instagram shopping posts. (Instagram, 2019)
  14. One retail brand using Instagram Shopping, Jane, reported 80% of total social sales came from the platform between July 2020 and February 2021. (Instagram, 2021)
  15. 78% of US social network users discover new products through Facebook. Instagram and Pinterest come in second, both at 59%. (Net Solutions, 2021)
    social media commerce product discover graph netsolutions

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Social Commerce Stats for Business

  1. Social commerce sales are predicted to value $605 billion by 2027. (Statista, 2021)
  2. Social commerce revenues are estimated to exceed $3.4 billion in 2028. (Statista, 2021)
  3. In the US, over 5% of total eCommerce retail sales will be from social commerce by 2025. (Statista, 2021)
  4. In a 2021 survey, 86% of marketers and agency professionals in the US reported they were enabling shopping functions in their influencer marketing campaigns. The most common function is linking to the brand’s own website. (Statista, 2021)
  5. Advertisers anticipate spending $56 billion to promote their products on social networks in 2022. (Statista, 2021)
  6. 93% of US executives said their businesses are moving eCommerce efforts to social media. (Statista, 2021)
  7. By 2023, 71% of small businesses plan to sell on social media platforms. (Statista, 2021)

Categories B2B

Cybersecurity: The Ultimate Guide to Defending Against Cyber Attacks

Think about how much of the world relies on the internet. The government, military, academia, health care industry, and private industry not only collect, process, and store unprecedented amounts of data in cyberspace — they also rely on critical infrastructure systems in cyberspace to perform operations and deliver services. 

An attack on this infrastructure could not only threaten customer data or a business’s bottom line — it could also threaten a nation’s security, economy, and public safety and health.

Considering its importance, we’ve compiled this ultimate guide on cybersecurity. Below, we’ll talk about what cybersecurity is exactly, how to protect your systems and data from attacks, and what resources to follow to stay up-to-date with emerging trends and technology related to cybersecurity.

Unlock tips, systems & recommended resources to stay ahead of the tech curve.

Good cybersecurity involves multiple layers of protection across the data, devices, programs, networks, and systems of an enterprise. A combination of technology and best practices can provide an effective defense against the continually evolving and growing threats of cyberspace.  

These threats include phishing, malware, ransomware, code injections, and more. The impact can vary depending on the scope of the attack. A cyber attack might result in the attacker making unauthorized purchases with an individual’s credit card info, or erasing an entire system after injecting malware into an organization’s code base.

While even the best cybersecurity can’t defend against every type or instance of attack, it can help to minimize the risks and impact of such attacks.

Types of Cybersecurity

Cybersecurity is a broad term that can be broken down into more specific subcategories. Below we’ll walk through five major types of cybersecurity.  

Application Security

Application security, also known as AppSec, is the practice of developing, adding, and testing security features within web applications in order to protect them against attacks. Vulnerabilities, security misconfigurations, and design flaws can be exploited and result in malicious code injections, sensitive data exposure, system compromise, and other negative impacts.

AppSec is one of the most important types of cybersecurity because the application layer is the most vulnerable. According to Imperva research, nearly half of data breaches over the past several years originated at the web application layer.

Cloud Security

Cloud security is a relatively recent type of cybersecurity. It is the practice of protecting cloud computing environments as well as applications running in and data stored in the cloud. ​

Since cloud providers host third-party applications, services, and data on their servers, they have security protocols and features in place — but clients are also partially responsible and expected to configure their cloud service properly and use it safely.

Critical Infrastructure Security

Critical infrastructure security is the practice of protecting the critical infrastructure of a region or nation. This infrastructure includes both physical and cyber networks, systems, and assets that provide physical and economic security or public health and safety. Think of a region’s electricity grid, hospitals, traffic lights, and water systems as examples.

Much of this infrastructure is digital or relies on the internet in some way to function. It is therefore susceptible to cyber attacks and must be secured.

Internet of Things (IoT) security

Internet of Things security, or IoT security, is the practice of protecting virtually any device that connects to the internet and can communicate with the network independently of human action. This includes baby monitors, printers, security cameras, motion sensors, and a billion other devices as well as the networks they’re connected to.

Since IoT devices collect and store personal information, like a person’s name, age, location, and health data, they can help malicious actors steal people’s identities and must be secured against unauthorized access and other threats.

Network Security

Network security is the practice of protecting computer networks and data against external and internal threats. Identity and access controls like firewalls, virtual private networks, and two-factor authentication can help.

Network security is typically broken down into three categories: physical, technical, and administrative. Each of these types of network security is about ensuring only the right people have access to network components (like routers), data that is stored in or transferred by the network, and the infrastructure of the network itself.

Cybersecurity Terms to Know

Cybersecurity is a very intimidating topic, not unlike cryptocurrency and artificial intelligence. It can be hard to understand, and, frankly, it sounds kind of ominous and complicated.

But fear not. We’re here to break this topic down into digestible pieces that you can rebuild into your own cybersecurity strategy. Bookmark this post to keep this handy glossary at your fingertips.

Here’s a comprehensive list of general cybersecurity terms you should know.

Authentication

Authentication is the process of verifying who you are. Your passwords authenticate that you really are the person who should have the corresponding username. When you show your ID (e.g., driver’s license, etc), the fact that your picture generally looks like you is a way of authenticating that the name, age, and address on the ID belong to you. Many organizations use two-factor authentication, which we cover later.

Backup

A backup refers to the process of transferring important data to a secure location like a cloud storage system or an external hard drive. Backups let you recover your systems to a healthy state in case of a cyber attack or system crash.

Behavior Monitoring

Behavior monitoring is the process of observing the activities of users and devices in your network to recognize any potential security events before they occur. Activities must not only be observed but also measured against baselines of normal behavior, trends, and organizational policies and rules. 

For example, you might monitor and track when users log in and log out, if they request access to sensitive assets, and what websites they visit. Then say a user tries to log in at an unusual time, like the middle of the night. In that case, you could identify that as unusual behavior, investigate it as a potential security event, and ultimately block that log in attempt if you suspect an attack.

Bot

A bot, short for robot, is an application or script designed to perform automated and repetitive tasks. Some bots have legitimate purposes, like chatbots that answer commonly asked questions on a website. Others are used for malicious purposes, like sending spam emails or conducting DDoS attacks. As bots become more sophisticated, it gets harder to tell the difference between good bots and bad bots or even bots from human users. That’s why bots pose an ever-growing threat to many individuals and organizations. 

CIA Triad

The CIA triad is a model that can be used to develop or evaluate an organization’s cybersecurity systems and policies.

The CIA triad refers to confidentiality, integrity, and availability. In practice, this model ensures data is disclosed only to authorized users, remains accurate and trustworthy throughout its lifecycle, and can be accessed by authorized users when needed in spite of software failures, human error, and other threats. 

cybersecurity term: CIA triad refers to the three pillars of any cybersecurity defense, confidentiality, integrity, and availability

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Data Breach

A data breach refers to the moment a hacker gains unauthorized entry or access to a company’s or an individual’s data.

Digital Certificate

A digital certificate, also known as an identity certificate or public key certificate, is a type of passcode used to securely exchange data over the internet. It’s essentially a digital file embedded in a device or piece of hardware that provides authentication when it sends and receives data to and from another device or server.

Encryption

Encryption is the practice of using codes and ciphers to encrypt data. When data is encrypted, a computer uses a key to turn the data into unintelligible gibberish. Only a recipient with the correct key is able to decrypt the data. If an attacker gets access to strongly encrypted data but doesn’t have the key, they aren’t able to see the unencrypted version.

cybersecurity term: plain text is encrypted with key to transform it into cipher text

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HTTP and HTTPS

Hypertext Transfer Protocol (HTTP) is how web browsers communicate. You’ll probably see an http:// or https:// in front of the websites you visit. HTTP and HTTPS are the same, except HTTPS encrypts all data sent between you and the web server — hence the “S” for security. Today, nearly all websites use HTTPS to improve the privacy of your data.
cybersecurity terms: HTTP provides insecure connection vs HTTP provides encrypted connection

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Vulnerability

A vulnerability is a place of weakness that a hacker might exploit when launching a cyber attack. Vulnerabilities might be software bugs that need to be patched, or a password reset process that can be triggered by unauthorized people. Defensive cybersecurity measures (like the ones we talk about later) help ensure data is protected by putting layers of protections between attackers and the things they’re trying to do or access.

A cyber attack is a deliberate and typically malicious intent to capture, modify, or erase private data. Cyber attacks are committed by external security hackers and, sometimes, unintentionally by compromised users or employees. These cyber attacks are committed for a variety of reasons. Some are looking for ransom, while some are simply launched for fun.

Below we’ll briefly go over the most common cyber threats. 

1. Password Guessing (Brute Force) Attack

A password guessing (or “credential stuffing”) attack is when an attacker continually attempts to guess usernames and passwords. This attack will often use known username and password combinations from past data breaches.

An attacker is successful when people use weak passwords or use the password between different systems (e.g., when your Facebook and Twitter password are the same, etc). Your best defense against this kind of attack is using strong passwords and avoiding using the same password in multiple places as well as using two factor authentication, as we talk about later.)

2. Distributed Denial of Service (DDoS) Attack

A distributed denial of service (DDoS) attack is when a hacker floods a network or system with a ton of activity (such as messages, requests, or web traffic) in order to paralyze it.

This is typically done using botnets, which are groups of internet-connected devices (e.g., laptops, light bulbs, game consoles, servers, etc) infected by viruses that allow a hacker to harness them into performing many kinds of attacks.

types of cyber attacks: DDoS attacks involve a hacker using botnets to perform a large scale attack

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3. Malware Attack

Malware refers to all types of malicious software used by hackers to infiltrate computers and networks and collect susceptible private data. Types of malware include:

  • Keyloggers, which track everything a person types on their keyboard. Keyloggers are usually used to capture passwords and other private information, such as social security numbers.
  • Ransomware, which encrypts data and holds it hostage, forcing users to pay a ransom in order to unlock and regain access to their data.
  • Spyware, which monitors and “spies” on user activity on behalf of a hacker.

Furthermore, malware can be delivered via:

  • Trojan horses, which infect computers through a seemingly benign entry point, often disguised as a legitimate application or other piece of software.
  • Viruses, which corrupt, erase, modify, or capture data and, at times, physically damage computers. Viruses can spread from computer to computer, including when they are unintentionally installed by compromised users.
  • Worms, which are designed to self-replicate and autonomously spread through all connected computers that are susceptible to the same vulnerabilities. .

4. Phishing Attack

A phishing attack is when hackers try to trick people into doing something. Phishing scams can be delivered through a seemingly legitimate download, link, or message.

It’s a very common type of cyber attack — 57% of respondents in a third-party survey said their organization experienced a successful phishing attack in 2020, up from 55% in 2019. And the impact of successful phishing attacks range from loss of data to financial loss. 

types of cyber attacks: phishing attacks  and breakdown of the impacts of successful ones

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Phishing is typically done over email or through a fake website; it’s also known as spoofing. Additionally, spear phishing refers to when a hacker focuses on attacking a particular person or company, instead of creating more general-purpose spams.

5. Man-in-the-Middle (MitM) Attack

A Man-in-the-Middle (MitM) attack is when an attacker intercepts communications or transactions between two parties and inserts themselves in the middle. The attacker can then intercept, manipulate, and steal data before it reaches its legitimate destination. For example, say a visitor is using a device on public WiFi that hasn’t been secured properly, or at all. An attacker could exploit this vulnerability and insert themselves between the visitor’s device and the network to intercept login credentials, payment card information, and more.

This type of cyber attack is so successful because the victim has no idea that there is a “man in the middle.” It just seems like they’re browsing the web, logging into their bank app, and so on.

types of cyber attack: Man in the middle attack intercepts connection between user and insecure web application

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6. Cross Site Scripting Attack

A cross site scripting attack, or XSS attack, is when an attacker injects malicious code into an otherwise legitimate website or application in order to execute that malicious code in another user’s web browser.

Because that browser thinks the code is coming from a trusted source, it will execute the code and forward information to the attacker. This information might be a session token or cookie, login credentials, or other personal data. 

Here’s an illustrated example of an XSS attack:

types of cyber attacks: cross site scripting attacks inject malicious code into legit websites that affects users who visit the compromised website

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7.  SQL Injection Attack

An SQL injection attack is when an attacker submits malicious code through an unprotected form or search box in order to gain the ability to view and modify the website’s database. The attacker might use SQL, short for Structured Query Language, to make new accounts on your site, add unauthorized links and content, and edit or delete data.

This is a common WordPress security issue since SQL is the preferred language on WordPress for database management.

Cybersecurity Best Practices: How to Secure Your Data

Cybersecurity can’t be boiled down into a 1-2-3-step process. Securing your data involves a mix of best practices and defensive cybersecurity techniques. Dedicating time and resources to both is the best way to secure your — and your customers’ — data.

Defensive Cybersecurity Solutions

All businesses should invest in preventative cybersecurity solutions. Implementing these systems and adopting good cybersecurity habits (which we discuss next) will protect your network and computers from outside threats.

Here’s a list of five defensive cybersecurity systems and software options that can prevent cyber attacks — and the inevitable headache that follows. Consider combining these solutions to cover all your digital bases.

Antivirus Software

Antivirus software is the digital equivalent of taking that vitamin C boost during flu season. It’s a preventative measure that monitors for bugs. The job of antivirus software is to detect viruses on your computer and remove them, much like vitamin C does when bad things enter your immune system. (Spoken like a true medical professional …) Antivirus software also alerts you to potentially unsafe web pages and software.

Learn more: McAfee, Norton. or Panda (for free)

Firewall

A firewall is a digital wall that keeps malicious users and software out of your computer. It uses a filter that assesses the safety and legitimacy of everything that wants to enter your computer; it’s like an invisible judge that sits between you and the internet. Firewalls are both software and hardware-based.

Learn more: McAfee LiveSafe or Kaspersky Internet Security

Single Sign-On (SSO)

Single sign-on (SSO) is a centralized authentication service through which one login is used to access an entire platform of accounts and software. If you’ve ever used your Google account to sign up or into an account, you’ve used SSO. Enterprises and corporations use SSO to allow employees access to internal applications that contain proprietary data.

Learn more: Okta or LastPass

Two-Factor Authentication (2FA)

Two-factor authentication (2FA) is a login process that requires a username or pin number and access to an external device or account, such as an email address, phone number, or security software. 2FA requires users to confirm their identity through both and, because of that, is far more secure than single factor authentication.

Learn more: Duo

Virtual Private Network (VPN)

A virtual private network (VPN) creates a “tunnel” through which your data travels when entering and exiting a web server. That tunnel encrypts and protects your data so that it can’t be read (or spied on) by hackers or malicious software. While a VPN protects against spyware, it can’t prevent viruses from entering your computer through seemingly legitimate channels, like phishing or even a fake VPN link. Because of this, VPNs should be combined with other defensive cybersecurity measures in order to protect your data.

Learn more: Cisco’s AnyConnect or Palo Alto Networks’ GlobalProtect

Cybersecurity Tips for Business

Defensive cybersecurity solutions won’t work unless you do. To ensure your business and customer data is protected, adopt these good cybersecurity habits across your organization.

Require strong credentials.

Require both your employees and users (if applicable) to create strong passwords. This can be done by implementing a character minimum as well as requiring a mix of upper and lowercase letters, numbers, and symbols. More complicated passwords are harder to guess by both individuals and bots. Also, require that passwords be changed regularly.

guide to cybersecurity require strong credentials

Control and monitor employee activity.

Within your business, only give access to important data to authorized employees who need it for their job. Prohibit data from sharing outside the organization, require permission for external software downloads, and encourage employees to lock their computers and accounts whenever not in use.

Know your network.

With the rise of the Internet of Things, IoT devices are popping up on company networks like crazy. These devices, which are not under company management, can introduce risk as they’re often unsecured and run vulnerable software that can be exploited by hackers and provide a direct pathway into an internal network.

“Make sure you have visibility into all the IoT devices on your network. Everything on your corporate network should be identified, properly categorized, and controlled. By knowing what devices are on your network, controlling how they connect to it, and monitoring them for suspicious activities, you’ll drastically reduce the landscape attackers are playing on.” — Nick Duda, Principal Security Officer at HubSpot

Read about how HubSpot gains device visibility and automates security management in this case study compiled by security software ForeScout.

Download patches and updates regularly.

Software vendors regularly release updates that address and fix vulnerabilities. Keep your software safe by updating it on a consistent basis. Consider configuring your software to update automatically so you never forget.

Make it easy for employees to escalate issues.

If your employee comes across a phishing email or compromised web page, you want to know immediately. Set up a system for receiving these issues from employees by dedicating an inbox to these notifications or creating a form that people can fill out.

Cybersecurity Tips for Individuals

Cyber threats can affect you as an individual consumer and internet user, too. Adopt these good habits to protect your personal data and avoid cyber attacks.

Mix up your passwords.

Using the same password for all your important accounts is the digital equivalent of leaving a spare key under your front doormat. A recent study found that over 80% of data breaches were a result of weak or stolen passwords. Even if a business or software account doesn’t require a strong password, always choose one that has a mix of letters, numbers, and symbols and change it regularly.

Monitor your bank accounts and credit frequently.

Review your statements, credit reports, and other critical data on a regular basis and report any suspicious activity. Additionally, only release your social security number when absolutely necessary.

Be intentional online.

Keep an eye out for phishing emails or illegitimate downloads. If a link or website looks fishy (ha — get it?), it probably is. Look for bad spelling and grammar, suspicious URLs, and mismatched email addresses. Lastly, download antivirus and security software to alert you of potential and known malware sources.

Back up your data regularly.

This habit is good for businesses and individuals to master — data can be compromised for both parties. Consider backups on both cloud and physical locations, such as a hard drive or thumb drive.

Why You Should Care About Cybersecurity

According to a report by RiskBased Security, there were 3,932 data breaches reported in 2020, which exposed over 37 billion records. Moreover, a recent study found that the global average cost of a data breach amounted to 3.86 million U.S. dollars in 2020. That means the cost of data breaches amounted to approximately 15.2 billion dollars last year.

Small to medium-sized businesses (SMBs) are especially at risk. You might see corporations like Target and Sears topping the headlines as top data breach victims, but it’s actually SMBs that hackers prefer to target.

Why? They have more — and more valuable — digital assets than your average consumer but less security than a larger enterprise-level company … placing them right in a “hackers’ cybersecurity sweet spot.”

Security breaches are frustrating and frightening for both businesses and consumers. In a survey by Measure Protocol, approximately 86% of respondents said that recent privacy breaches in the news had impacted their willingness to share personal information to some extent.

But cybersecurity is about more than just avoiding a PR nightmare. Investing in cybersecurity builds trust with your customers. It encourages transparency and reduces friction as customers become advocates for your brand.

“Everyone has a role in helping to protect customers’ data. Here at HubSpot, every employee is empowered to solve for customer needs in a safe and secure way. We want to harness everyone’s energy to provide a platform that customers trust to correctly and safely store their data.” — Chris McLellan, HubSpot Chief Security Officer

Keep your business ahead of the tech curve with the tips, systems & recommended resources in our guide to staying current on emerging tech.

Cybersecurity Resources

The resources below will help you learn more about cybersecurity and how to better equip your business and team. We also recommend checking out the most popular cybersecurity podcasts and cybersecurity blogs, too.

National Institute of Standards and Technology (NIST)

NIST is a government agency that promotes excellence in science and industry. It also contains a Cybersecurity department and routinely publishes guides that standards.

Bookmark: The Computer Security Resource Center (CSRC) for security best practices, called NIST Special Publications (SPs).

The Center for Internet Security (CIS)

CIS is a global, non-profit security resource and IT community used and trusted by experts in the field.

Bookmark: The CIS Top 20 Critical Security Controls, which is a prioritized set of best practices created to stop the most pervasive and dangerous threats of today. It was developed by leading security experts from around the world and is refined and validated every year.

Cybrary

Cybrary is an online cybersecurity education resource. It offers mostly free, full-length educational videos, certifications, and more for all kinds of cybersecurity topics and specializations.

Bookmark: The Certified Information Systems Security Professional (CISSP) 2021, which is the most recent course for information security professionals. Earning this “gold standard” of security certifications will set you apart from other information security professionals.

The Cyber Readiness Institute

The Cyber Readiness Institute is an initiative that convenes business leaders from different sectors and regions to share resources and knowledge to ultimately advance the cyber readiness of small and medium-sized businesses.

Bookmark: The Cyber Readiness Program, which is a free, online program designed to help small and medium-sized enterprises secure their data, employees, vendors, and customers against today’s most common cyber vulnerabilities.

Signing Off … Securely

Cyber attacks may be intimidating, but cybersecurity as a topic doesn’t have to be. It’s imperative to be prepared and armed, especially if you’re handling others’ data. Businesses should dedicate time and resources to protecting their computers, servers, networks, and software and should stay up-to-date with emerging tech.

Handling data with care only makes your business more trustworthy and transparent — and your customers more loyal.

Note: Any legal information in this content is not the same as legal advice, where an attorney applies the law to your specific circumstances, so we insist that you consult an attorney if you’d like advice on your interpretation of this information or its accuracy. In a nutshell, you may not rely on this as legal advice or as a recommendation of any particular legal understanding.

Editor’s note: This post was originally published in February 2019 and has been updated for comprehensiveness.

Stay Current on Emerging Tech

Categories B2B

The Marketing Trends of 2022 [The Ultimate Guide]

The marketing world moves at the speed of light.

And, in 2021, we saw just how quickly the marketing industry can evolve.

In the last year, marketers embraced digital transformation more than ever as they adapted to constantly changing virtual and hybrid business landscapes during the COVID-19 pandemic.

Then, as countries cautiously reopened — and more consumers left the house — some businesses saw slumps in the virtual engagement and online traffic they’d recently relied on

As a marketer at any experience level, keeping up with these changes isn’t always easy. But, to succeed in the fast-paced marketing world — and maintain a sense of relevance with your audience — it’s vital to stay ahead of them.

To help businesses build cutting-edge and competitive marketing strategies in 2022, the HubSpot Blog surveyed more than 1000 global marketing professionals from both B2B and B2C brands — while also talking to a handful of industry experts — to create this bookmarkable guide of marketing trends to watch in the next year.

Download Now: HubSpot's Annual State of Marketing Report

1. Influencer marketing will evolve from trend to a common marketing tactic.

When we asked global marketing professionals which trends they planned to invest in for 2022, 34% said influencer marketing, putting it at the top of the list — above other trends like mobile web design and short-form video marketing. 

While 57% of marketing professionals that currently leverage influencer marketing say it’s effective, 46% of them plan to increase their investments in 2022. Additionally,11% say it’s the top ROI-generating trend they’ve tested.

How and why has influencer marketing gone from an intriguing trend to a commonly-used marketing tactic? Well, influencers are often masters of the platforms they use and the field or topic they talk about. They already have an audience that is engaged, interested in their content, and influenced by the information they provide.

When marketers collaborate with influencers and industry thought leaders in their industry, they can expand brand awareness and gain fans from the influencer’s own audience. 

Can’t afford to hire a celebrity influencer with millions of followers? That’s okay. In fact, more than 56% of marketers who invest in influencer marketing work with micro-influencers.

Micro-influencers are social media promoters with a smaller following (typically, thousands to tens of thousands of followers). Although they have fewer followers, their posts often pack more punch due to their higher level of engagement.

These influencers have found a niche in their industry, too — which is why they’ve started to play a bigger role in converting leads, connecting with audiences, and boosting brand awareness.

Because micro-influencers are still considered “everyday” people (unlike hard-to-reach celebrities), their audiences are actually more likely to trust their opinions and recommendations.

For example, Rosie, who’s known as The Londoner, is a popular travel and lifestyle influencer with over 330k loyal followers who interact and engage with her posts. The below image of a post on profile shows that with almost 36,000 likes, Rosie is garnering almost 11% engagement.

social media marketing trend micro influencer

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Although it’s tempting to only look at just follower count when determining if an influencer is right for your brand, remember that true influence lives in engagement rates (clicks, subscribes, and purchases).

Want to learn more about other social media trends we discovered in our survey, click here to jump to the section below.  

Featured Resources

2. Video marketers will keep content short.

In our survey, we learned that short-form content is the second most effective trend marketers are currently leveraging. 

More than 31% of global marketers currently invest in short-form video content, 46% of them consider the strategy effective when it comes to performance and engagement. And, in 2022, 89% of global marketers plan to continue investing in it or increase their investment. 

short form video marketing trends fast facts

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While long-form videos can offer depth and large amounts of information about a product, brand, or services to audiences, both B2C and B2B marketers have learned that getting to the point with short-form videos can actually be much more effective. 

Not only does it take less bandwidth to create a short-form video, but this type of format aligns well with the fast-paced attention spans of online audiences in a variety of demographics. This is likely why platforms like TikTok, Reels, and — in previous years — Snapchat have gained quick growth and marketing interest. 

Still not convinced that short-form videos can be effective in your marketing strategy? Check out this great example of a TikTok video from Canva that informs viewers of just how easy it is to make professional-looking graphics with the website. 

@canva_ph

Tara, design with us!✨ ##CanvaPH

♬ 아무노래 – ZICO

Jump to our Content Marketing Trends section to see more trends.

Featured Resources

3. Mobile optimization will be even more important. 

It’s no surprise that consumers are spending more and more time on mobile devices. In fact, more than half of annual online website traffic comes from mobile devices, including tablets.  

And, as millennials and Gen Z audiences continue to grow buying power, mobile-optimized digital experiences will be even more vital to consider as a business owner who markets to these fast-paced, highly connected generations. 

Above are just some of the reasons why:

  • 33% of global marketers invest in mobile web design,
  • 84% of marketers that focus on mobile web design are planning to continue to invest the same amount or more in 2022
  • 64% of SEO marketers call mobile optimization an effective investment

And, mobile experiences aren’t just important on brand websites, they’re also important in other key marketing strategies. For example, 56% of marketers who work with email are focused on delivering mobile email experiences to subscribers. 

Featured Resource

4. Permanent social media posts could overtake ephemeral content.

While ephemeral content — which often stays published for 24-hours before disappearing (unless it’s saved or archived) — isn’t going away any time soon, brands have seen that permanent social media content — such as standard posts, videos, and live events that show up on a platform’s feed and can be viewed again days later — might be more effective within their marketing campaigns. 

Our survey results show that 44% of global marketers plan to increase their investment in permanent social media content, while 8% say it generates the most ROI compared to other marketing strategies they leverage. Meanwhile, 25% of respondents called ephemeral content the “least effective” trend they invested in. 

Lastly, 37% of marketers said they plan to decrease their investment in ephemeral content. 

more marketers plan to invest in permanent over ephemeral social media content marketing trends this year

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If you’re focused on the bottom line and generating solid ROI, ephemeral might not be the best strategy to lean into. However, a mix of ephemeral and permanent content can often be the best of both worlds as it gives brands the urgency and engagement of temporary content and the steady engagement, longer-term brand awareness, and discoverability of social media content that doesn’t disappear.

Kelly Hendrickson, HubSpot’s social media marketing manager, says, “The combo of a running clock and a lively audience is a huge opportunity for brands to lean into quick, in-the-moment content that showcases the more light-hearted elements of their brand. Succinctness and clarity are key in content.”

However, Hendrickson adds, “Ephemeral content versus permanent content is often dictated by the social platform, as well as by the audience’s behavior on the platform.”

Ultimately, brands should weigh the pros and cons of which format is best for their brand or campaign. 

“It’s critical to use your brand voice and point of view to find how you can serve your audience during that break. Should your presence be inspirational, beautiful, informative, playful, or trendy? They all have a place on Instagram’s permanent wall or in a temporary story, it just needs to match your brand’s message,” says Hendrickson.

While we recommend playing with a mix of ephemeral and permanent content, our data above shows that it will be important for brands to continue to weigh the pros and cons of each format to determine which is right for them. 

Jump to this post’s social media section to learn more about the latest trends.

5. Companies will prioritize social responsibility.

Although 31% of marketers say social responsibility is ineffective when it comes to campaign engagement or performance, 45% still plan to invest in it throughout the next year.

Why? Because with the current state of things, social responsibility, ethics, and transparency matter to the modern consumer.

The interest in buying products from socially responsible brands really took during the many global events of 2020 and 2021. 

As the COVID-19 pandemic took its toll on the world, it highlighted the pains employees had to endure in the workplace and in politics. Employees became more vocal about their frustrations, inequality, and workplace treatment.

Additionally, early research from organizations like McKinsey predicted that customers would more heavily support brands that demonstrated their care for all customers, employees, and shared causes. 

With all of this in mind, companies have begun to pivot social media strategies to focus more on inclusive initiatives, promotions, and offerings, while highlighting causes or missions they support. Although this might not sell products immediately, showing a sense of social responsibility is still both thoughtful and effective.

Senior Lecturer in Leadership and Innovation, Hal Gregersen, shares his perspective on the subject:

“If there can be a perfect storm of opportunity for strengthening D&I [diversity and inclusion] in organizations, I believe it is happening now.,” Gregersen says. “With the pandemic, traditional ways of doing business and of working were upended, and now, barriers to the idea of change are dissolving.”

6. Experiential marketing could make a comeback.

Experiential marketing campaigns enable audiences to step into an immersive experience that is often in a physical place or via an AR/VR platform. 

One example of an experiential campaign you might have seen in the past was M&M’s Flavor Room pop-up.

M&Ms immersive pop-up in NYC

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The experience included orb-shaped “rooms,” which were each complete with decor and fragrances unique to a certain candy flavor. The pop-up, which was based in NYC back in 2018, also included snack and drink lounges with M&M-themed cocktails — which, I’m willing to bet, we’re great opportunities for M&M to appear on different attendees’ social pages. 

Although immersive experiences like these were fun, effective, and highly shareable on social media, they ran into barriers in 2020 and 2021 as businesses, public venues, and entire countries were forced to shut down public operations in the global pandemic.

And, because producing a branded AR/VR experience is a high-budget bet that can also rely on audiences to have tools like AR/VR headsets or the latest smartphone technology to access the content — fewer small brands have invested in digital experiential marketing.

That’s why it’s not shocking that only 29% of those we polled were investing in experiential marketing in 2021, while just only 14% invested in AR/VR. 

But, now, as public areas begin to reopen, and digitally immersive platforms continue to get more accessible to larger audiences, the global marketing professionals we surveyed are putting the possibility of experiential marketing back on the table again for 2022. 

According to our research, 58% of marketers who currently leverage experiential marketing call it an effective strategy, while 48% of this group plans to increase experiential investments in 2022. Additionally, 9% of marketers plan to invest in experiential marketing for the first time. 

7. More businesses will use SEO to concur search traffic.

As marketers, we must ensure that our websites and content are as discoverable as possible — especially on Google — which can provide both long-term and short-term traffic returns. And, while SEO is not new, it’s strategies are becoming even more ingrained within modern day marketing strategies. 

While SEO was the sixth marketing trend those surveyed were leveraging, with 28% of marketers saying they currently used it. Of those marketers, 49% of marketers call it effective while 84% continue to invest the same amount or more into the tactic in 2022. 

As the interest and need for SEO strategies grow, so do all search optimization opportunities. As Google algorithms have evolved, SEO has because about much more than churning out basic posts that answer simple search queries. Now, brands are investing in SEO experts who can help them with everything from search insights reports, to multimedia optimization. 

Want more data on how brands are investing in SEO, jump to this post’s SEO trends section

8. Virtual events will continue, but some brands will invest less.

In 2022, we expect to see more hybrid marketing strategies that still allow audiences to embrace virtual events and conferences, as well as physical opportunities. When polling global marketing professionals, the data we received lined up with this prediction. 

In 2021, 51% of marketers were investing in virtual events. However, 17% of these marketers plan to decrease their investments in 2022.

Despite losing some shrinking virtual event budgets, marketers won’t be leaving the virtual event space any time soon. In fact, a whopping 80% of marketers plan to invest the same budget or more into virtual events in 2022.

9. More consumers will hear branded audio content.

In the summer of 2021, marketers were perplexed by Clubhouse — an invitation-only audio chatroom app that quickly gained millions of users without publishing any visual content. And, as Clubhouse took our field by storm, platforms like Twitter, LinkedIn, and Facebook unsurprising rushed to start investing in, testing, and/or launching similar features. 

Meanwhile, throughout the year, a number of big brands — like HubSpot — expanded their podcast content and networks to meet even more listeners. 

Now, as audio content becomes much more common in the online world, marketers might be wondering if this format could benefit their brand. 

According to our research, 53% of professionals whose companies leverage content marketing find “podcasts or other types of audio content” effective when it comes to engagement and brand awareness. However, only 1% of marketers that leverage audio content say it yields ROI. Still, 80% plan to invest the same amount or more budget into audio content and podcasts in 2022. 

When it came to investments in audio chatrooms, like Clubhouse or Twitter Spaces, we saw a similar theme. Although only 16% of marketers say they’ve invested in this trend, 34% of those marketers find it effective. While, again, around 1% of marketers that use audio chatrooms say it yields ROI, 84% of them plan to continue investing the same amount or more in 2022. 

Although audio platforms might not have great monetizing features or conversion paths, this data hints that they still provide the engagement and brand awareness companies need to see from them for a continued investment. 

10. Inbound marketing will remain a best practice for growing brands.

While inbound marketing has been around for years, 27% of marketers say they will leverage it for the first time in 2022. while 11% of marketers say it will be their biggest investment in the next year. 

In a time of digital transformation, embracing inbound marketing is an incredibly smart move. 

Throughout the last two years, the world’s dealt with unprecedented change, and outbound marketing tactics have become even less effective in reaching prospects and leads.

The shift from in-person to hybrid work from home (WFH) business practices have made inbound marketing come to the forefront of effective tactics. For example, there’s been a significant rise in virtual events due to COVID-19 forcing marketers to get creative to catch the attention of customers.

John Hazard, the founder and content strategist at digital marketing agency Lighthouse Creative Group, sees this as a place of opportunity to generate interest despite their typical formulaic production. “Screen fatigue is a big issue for brands.”

Hazard adds, “As virtual events have exploded as a replacement for in-person engagement, every business has tried to roll out events, webinars, and virtual conferences. But most are just PowerPoint presentations or an executive talking with their kitchen in the background. That’s not interesting … So, the race is on in 2021 for polish and production value — graphics, directors, professional hosts, equipment, and no kitchen backdrops.”

Inbound marketing can be a valuable asset to create brand awareness and build trust digitally through refocusing strategy to drive customers to seek out your content.

The process of inbound marketing requires you to product quality, valuable content tailored towards your target audience and buyer personas and their needs.

Why Brands Are Adopting the Flywheel

The marketing funnel is old news. Today, the flywheel — and a subsequent focus on service — have replaced the one-way direction of the funnel and lives at the center of many inbound marketing strategies.

Funnel vs FlywheelIn the world of the marketing funnel, customers were an afterthought. Once they became a paying customer, businesses considered them obsolete — until, of course, it was time re-sign that contract.

The flywheel, on the other hand, places the customer in the center. Since word-of-mouth marketing is one of the most powerful marketing tactics, it’s wise to not only serve your customers but also equip them to become advocates for and promoters of your brand. The flywheel illustrates this process: excellent service as its own marketing strategy.

By keeping the flywheel at the center of your marketing efforts, you’ll delight and empower your customers. It’s worthwhile to place a heavy emphasis on customer service and train your team to handle requests and issues.

This will lead to customers who can market for you — they can promote and advocate for your business via their networks both online and in-person.

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11. Consumers will step into virtual reality (VR) and augmented reality (AR) experiences.

In 2021, 35% of marketers were leveraging AR or VR in their strategies. Of those marketers, 42% plan to increase their investment in 2022.

And, of the marketers who didn’t leverage AR or VR in 2021, 9% will experiment with it for the first time in 2022. 

Virtual reality is viewing a computer-generated, lifelike scenario. Augmented reality is viewing the real world augmented with visual, haptic, olfactory or visual additions. VR and AR offer different experiences, but both are making waves in the marketing world today.

They’re affecting your lives, too. Ever watched a 360° video on Facebook? That’s VR. What about IKEA’s IKEA PLACE app which helps you visualize virtual furniture in your very real room? That’s AR.

VR and AR are used to supplement and improve customer experiences online and at events. Generally speaking, this is a trend marketers have been slower to adopt due to pricey equipment and bulky headsets. But, as VR glasses and AR apps become more accessible, businesses can expect to add this technology to their marketing strategy.

12. ABM will align more sales and marketing teams. 

In 2021, 62% of marketers leveraged account-based marketing, or ABM, to win over customers. And, in 2022, 33% of marketers who haven’t used it plan to invest in it for the first time. 

While ABM isn’t new, it is quickly gaining more and more steam and awareness from startups and larger companies alike. For those who are just learning about it now, ABM is a smarketing (or sales and marketing) technique where marketers leverage information about prospects and customers provided by sales teams in order to cater campaigns to them. 

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13. More brands will test out native ads. 

In 2021, 24% of global marketers the HubSpot Blog surveyed currently invest in native advertising. Moving into 2022, 23% of those who haven’t leveraged it plan to for the first time in 2022. 

Why the growing interest in this strategy? It works. Of the marketers who use native ads, more than 36% say it’s effective, while nearly 5% say it’s their top ROI-generating tactic. 

When your brand pays to feature content on a third-party website, you’re investing in native advertising. Unlike traditional advertising, which is designed to interrupt and stand out, native advertising is designed to blend in and promote your brand to a new audience who might otherwise never learn about you.

Because native ads don’t “feel” like traditional ads, consumers are more likely to consume them — in fact, consumers view native ads over 50% more than banner ads. Examples of native advertising can be found on social media, through search engine results, content recommendation platforms (those links to various other content you can click at the bottom of the page to read more on or related to the topic), or in campaigns.

For example, Instagram is a popular social media network that routinely partners with brands for native advertising. By taking advantage of the Instagram Story or Shop features, brands are able to share posts that look similar to the average user’s followers posting style, while subtly advertising a product.instagram native advertising for makeup on iphone

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To incorporate native advertising in your marketing efforts, look for publications relevant to your brand. Remember to sound natural and avoid coming off as pushy or blatantly promotional.

Now that you’ve read up on the highlights of our Marketing Strategy research, keep scrolling to see a breakdown of trends by category 

Content Marketing Trends

At least 47% of buyers view three to five pieces of content prior to engaging with a sales rep, and the majority of them expect brands to create content to gain their interest. That’s why brands all around the world have only grown their investments in content marketing.

In fact, in 2022, the top three roles marketing leaders will prioritize hiring are content creators, content marketing managers, and content strategists. 

top marketing roles brands are recruiting for in 2022

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But what content strategies are brands investing in? Below are just a few trends you’ll want to follow in 2022. 

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14. Video will remain the top marketing content format.

In HubSpot’s 2021 Not Another State of Marketing Report, video marketing was the most effective marketing format. And, this year, in our own survey, that hasn’t changed at all.

When looking at the most effective content strategies, video marketing appears at the top before blogging or even email marketing. 

Video Marketing Trends Fast Facts for 2022

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Our survey found that 59% of survey participants use video in their content marketing strategy, while 76% of marketers that leverage video call it their most effective content format. Not to mention, one in four marketers who use video (or 27%) say it’s the content type that yields the biggest ROI. 

“Video creates a deeper connection with your potential customer base and it is easy for brands to repurpose video content into podcasts and text-based content,” Neil Patel CMO and Co-Founder of NP Digital, says. “But on the flip side if you create text or audio content first, it is harder to turn it into video. So in 2022 look for brands to create more video content. It will be done in the form or just straight video, short clips like reels and even live streaming.”

In the past, video creation and marketing strategies were limited due to costly resources and production. Today, it’s much more accessible. With a lower-cost barrier, video has become less intimidating to incorporate into your marketing efforts.

“2022 will be the year of video. Why? Because organizations have finally gotten more comfortable with it and realize it’s a way to engage their audience, communicate offerings, and provide infotainment,” says Aytekin Tank, Founder & CEO of JotForm.

“Our company, Jotform, has been ramping up our video efforts on YouTube. We have over 16,000 subscribers and have seen a huge increase in site traffic and signups from investing in video on this platform,” Tank explains. “Like many other B2B and B2C companies, we’re going full force with video and expect to ramp it up even further in 2022.”

You don’t have to hire a production team or marketing agency; all you need is a smartphone, such as an iPhone, and affordable editing software. Don’t believe us? This post highlights how our own video marketers created video content from home at the beginning of the COVID-19 pandemic.

15. Blogging isn’t going anywhere.

Blogging has been a commonly used marketing strategy since brands started building their own websites. But, the age of tthis tactic shouldn’t be a sign that it’s out-of-date. In fact, blogging has been used for so long simply because it works. 

While 48% of companies with a content marketing strategy blog, 56% of marketers who leverage blogging say it’s effective and 10% say it’s the content type that generates the biggest ROI. 

This data from marketers isn’t too shocking. When polling consumer audiences recently,  our research suggested that most consumers read blogs multiple times per week and have purchased something from a brand after reading the company’s blog

Aside from providing consumer engagement and potentially conversion, blogs also provide a major key benefit to your website or online pages: search discoverability.

Ultimately, sites with robust blogs have more search potential and can implement SEO strategies much easier than sites that don’t.

Think about it this way. If a prospective client wants to hire a virtual accountant, and your firm’s site has a blog post that highlights tax tips or strategies your accountants use, this person might find your post or website via Google search, read your post and explore your website, and then decide that they want to contact you for a consultation or accounting assistance. 

If you haven’t considered a blog by this point, but are intrigued by this data, check out these resources to help you build out your own strategy: 

16. Case studies will continue to drive leads and brand credibility.

Longer-form case studies offer prospects an incredibly deep and exclusive look into how people or brands benefit from a product, service, or strategy. While some businesses place them publicly on their web pages to persuade a potential buyer as quickly as possible. others might gate them as free PDFs that require a lead conversion to be downloaded.

Although many marketers, such as those in B2C industries, don’t leverage case studies, those that do find them effective. In our survey, 64% of marketers who launch case studies found them effective and 15% said they brought the biggest ROI of the content formats they leveraged.

Additionally, case study usage in content marketing is only growing: 37% of marketers we polled plan to use case studies in their marketing strategy for the first time in 2022.

17. Marketers will embrace data with infographics.

If a picture paints a thousand words, infographics could paint at least double.

Infographics not only have the shareability and visual appeal of a nice photo — but they’re also packed with helpful data and informative information. This makes them incredibly engaging to web visitors and social media audiences alike.

According to our research, 38% of marketers plan to leverage infographics for the first time in 2022, while 45% of marketers are already using them. 

an infographic which highlights infographic marketing trends stats

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Of the marketers who regularly use infographics in their content strategy, 56% say they are their most effective content type. 

Ultimately, credible data can help marketers, bloggers, and content creators tell compelling and persuasive stories. Why else do you think we surveyed hundreds of marketing professionals to create this content?

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Social Media Marketing Trends

In the U.S. alone,
79% of people have some type of social media account — and globally, there are over 3.7 billion social media users.

This is why social media marketing is a popular channel that’s become a part of almost every business’s greater marketing strategy. Social media marketing allows you to authentically connect with your audience on a personal level, humanizing your brand.

18. Live content will be a leading social media format. 

Of the social media marketers we polled in our Marketing Strategy survey, 68% said that audio chat rooms (such as Clubhouse rooms and Twitter Spaces) were the msot effective social media content, while 59% said they same for live video. 

And, while 9% of those respondents say that live video content drives the biggest ROI of all the social media content types they use, 96% of those investing in live audio content plan to spend the same amount or more on it throughout 2022. 

Today, consumers are increasingly looking for relatable and authentic content — especially from brands. Live video streams and audio chat rooms enable brand audiences to connect even more with these audiences while also discussing their brand, products, expertise or mission. On top of being able to see experts in a more uncensored and authentic environment, live audio or video streams also often have interactive features, such as comments, engagements or hand-raise opportunities that allow audiences to interact directly with those hosting a stream. 

19. TikTok will continue to gain brand interest.

Brands have been trying to untap the true power of TikTok ever since it first began to go viral three years ago. Now, with well-over 1 billion global users, TikTok has positioned itself as an app for a wide variety of audiences and marketers. It’s also begun to launch a number of new advertising and marketing features for businesses of all different sizes. 

That’s why it isn’t shocking that a whopping 67% of marketers plan to increase their investment in TikTok in 2022. Meanwhile, 10% of marketers who use social media say TikTok will be the platform they invest the most in throughout the next year. 

20. Most marketers will focus on just three to five social media platforms.

Every business has its own sweet spot when it comes to the number of social media platforms they should use. While only 11% of social media marketers we polled use one to two platforms, and only 7% use seven or more, 64% currently leverage three to five.

Managing three to five platforms is realistic. This range allows brands of all sizes to expand their reach to different audiences while also giving social media marketers a realistic list of platforms to master without stretrching their bandwidth during the work week. 

Here are a few questions that can help you determine how many platforms you should really be on:

  • How many social media marketers are on your team?
  • Which social media platforms have audiences that best align with your targets?
  • How much time will it take to master a strategy on each of the platforms you’re targeting?
  • Are there any platforms that won’t benefit your overall marketing strategy right now?
  • Are there any platforms you can easily repurpose engaging content between? (such as TikTok and YouTube Shorts)

By asking yourself some of the questions above, you can determine how much time your social team and brand will need to build an effective and engaging strategy on each platform, and prioritize which platforms you should really focus on. 

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Search Engine Optimization Marketing Trends

61% of marketers say improving search engine optimization (SEO) to grow their organic presence online is their top inbound marketing priority.

Are you one of these marketers? If so, have you figured out how exactly you plan to improve your SEO and organic presence? When you optimize for specific types of consumer behavior, you’ll help your business become more discoverable online.

21. Keyword optimization will be a key priority.

By far, one of the HubSpot Blog’s most vital tactics is our Search Insights Report. This report highlights all the keywords we would like to leverage and all the blog posts we’ll need to create or update to rank for those keywords on Google. 

But, we’re no longer one of the only blogs using a SIR anymore. In fact, 47% of marketing professionals who leverage SEO say their companies use search insights reports in their strategy.

If you don’t have a huge content team, a large amount of extra time, or an SEO expert to create a large-scale search insights report, don’t worry. Although nearly half of SEO marketers we surveyed use search insights reports, 55% said they were at least trying to optimize their content with search-driven keywords. And, this strategy isn’t too expensive or time-consuming.

For example, you can use tools like Ahrefs or SEMRush to do some quick SEO keyword research related to your business, products, or upcoming content to learn where you can boost your content with keyword-optimized titles, subheads, body text, or descriptions. 

22. Web teams won’t forget about video and image SEO.

SEO doesn’t just involve changing the text on a page. It can also involve choosing and optimizing the right videos or images for a page to help it rank in Google images or search engine video carousels. 

While optimizing images could involve compressing files to increase page speed and adding keyword optimized alt text to an image, video optimization strategies could involve embedding an video with a similar topic or keyword into a blog post. 

Currently, 53% of marketers who leverage SEO have a strategy for optimizing videos and images. Of those marketers, 49% say image and video optimization is their most effective SEO tactic. 

23. Link-building will help brands grow authority — and search rankings. 

When sites with solid rankings begin to link to yours, Google’s crawlers note that your site might be credible and also have solid authority in your space. This can then tricker your Google ranking to go up. This, ultimately, is the goal of link-building — or getting other sites to link to yours. 

Although writing highly shareable content, reaching out to share it with other websites, or ensuring that your post gets links can be time-consuming and challenging, research shows that this time and effort pays off. Of the 48% of SEO marketers that use backlinking and link building, 63% say its their brand’s most effective SEO tactic, 

24. Historical optimization will help old web pages get new traffic.

Instead of coming up with new ideas, marketers are going to be taking what’s worked in the past and optimizing it for the present.

In SEO, keeping your content up to date and full of rich, engaging content will outweigh older work that is lacking in keyword relevancy with old statistics and links. Not only that, but taking existing content and repurposing it for a new podcast, webinar, or blog post can be an efficient way to keep it relevant in search engines.

While one in four SEO marketers leverage historical optimization in their strategy, 29% say of those marketers say it’s an effective SEO strategy. 

25. Voice search tactics will stay on the SEO radar.

Although just 12% of marketers the HubSpot Blog surveyed are currently leveraging voice search tactics in their strategy, 34% of them say voice search is the most effective trend they used in 2021 and 41% plan to increase their investments in 2022. 

And, although voice search might seem like an emerging technology, these increased investments were bound to happen.

By now, you’ve probably used one of the many virtual assistants out there, like Siri, Alexa, or Google’s virtual assistant.

Not only do these digital assistants answer short, informational queries such as “Who is the actor in Mission: Impossible?” or “What’s the weather in Boston today?”, but they’ve also started to process more local, conversational, and customized searches. These may sound like, “Where’s a nearby coffee shop I can work from today?”, “How late is it open?”, and “Do they serve iced coffee?

Because of this emerging behavior, businesses need to respond and change the way they frame information. Instead of catering to Google’s manual search algorithm, optimize your content by framing it around questions.

When you implement voice search tactics this way, you’ll empower your users to get the answers they want and need. They can ask a question in that conversational tone we mentioned above and, in return, they’ll get a high-quality and accurate response. They can multitask while asking questions and receiving answers, as well as get those answers they’re looking for more quickly.

Aja Frost, Head of English SEO at HubSpot, says: “Businesses should look at a topic and say, ‘What questions could users ask about this?’ Then, they should plan sub-topics accordingly and look for opportunities to insert questions as headers. This will allow voice assistants to easily grab questions and recognize content as solutions.”

Quote from Aja Frost saying that businesses should predict what questions search audiences will ask about topics in their industryDownload image

Frost also encourages businesses to look for featured snippet opportunities, which are the information previews Google provides when users search for definitions or questions. Voice assistants typically pull responses directly from these boxes.

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AI and Automation Marketing Trends

A whopping 70% of marketing professionals currently use automation. Meanwhile, 33% of marketers who don’t use automation plan to implement it in 2022. Below are just a few ways they plan to start or continue leveraging automation in the next year. 

26. Brands will invest even more in automation and AI.

Artificial intelligence refers to a subset of computer science that teaches machines to do things that would require intelligence if done by a human. Think of tasks like learning, seeing, talking, socializing, reasoning, or problem-solving. When completed by computers, they’re considered AI.

AI has completely infiltrated our daily lives and tasks. When Spotify recommends a song, Facebook recognizes and tags a person, or you text a friend using Siri, you’re tapping into AI. As we utilize AI more and more (especially as consumers), marketers and businesses will need to respond.

The point of AI isn’t to replace humans or the need for a human touch. It’s to improve and expand our ability to connect with our audience and help them solve their problems quicker and more thoroughly. AI is also incredibly helpful when collecting and analyzing data and making data-driven decisions.

Here are a few ways we see companies embracing AI today: 

  • Chatbots and virtual assistants: Bots provide quick, easy solutions to problems of all levels of complexity. No longer is the need for live chat or a literal one-to-one digital conversation. Scroll down for a more detailed explanation of chatbot trends. 
  • Content creation and curation: While you shouldn’t expect a bot to write award-winning marketing content just yet, you can use them to streamline writing short pieces of content, like tweets, basic web articles, or automated emails. 
  • Predictive Lead scoring: Automated lead scoring tools allows marketers and sales teams to focus more time on selling and making deals, and less determining which leads are actually the strongest prospects.
  • Predictive marketing: Wondering if an audience will engage with your campaign, ad, or content? Predictive marketing leverages historical analytics, such as audience behavior data, to help brands estimate which tactics will provide the best engagement. 

27. Chatbots will continue to streamline conversational marketing. 

Did you know that more than half of consumers expect a response within 10 minutes to any marketing, sales, or customer service inquiry? How can this be humanly possible?

It’s not … for humans, anyway. This is probably why 40% of marketers who use automation leverage chatbots.

Bots are powered by a computer program that automates certain tasks, typically by chatting with a user through a conversational interface. Bots are made possible by artificial intelligence which helps it understand complex requests, personalize responses, and improve interactions over time.

Bots provide the perception and dedication of a 1:1 service experience while working with hundreds of customers — something that no customer service representative or team would ever be able to do.

To the consumers who hate repeating themselves to multiple sales or service representatives (33%, to be exact), listen up — chatbots are and will continue making your lives much easier. If used correctly, they manage conversations at scale and aggregate data from multiple sources of data, from calendars to knowledge bases to blog posts and videos.

Jon Dick, SVP of Marketing at HubSpot, says: “It’s on you to make things as easy as possible.

“Do your buyers want to use live chat? You should give it to them. They’ve had the same problem three times in the last month? You should already know, and have a plan to fix it,” Dick concludes.

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Privacy Marketing Trends

28. Brands will need to give customers more control over their data.

In the marketing world, data is highly valuable — and not just valuable to you, as a marketer or business owner. Whether it’s an email address, credit card information, or smartphone location, consumers also view their data as precious and privileged — and it’s your responsibility to take care of it.

Whether a software company, bank, government agency, or lemonade stand, every business operates using data. It’s the lifeblood of all things marketing, sales, service, and more.

But, when precious information is misused or siphoned into the wrong hands, it leads to a strong distrust in businesses and potentially exploited consumers

That’s why the General Data Protection Regulation (GDPR) was enacted.

GDPR is an effort by the EU to give greater control to consumers over their data. Under the GDPR, organizations must ensure that their data is collected legally and safely and that those who collect and manage said data will protect it and respect consumers’ rights.

Following the GDPR guidelines might seem like a burden, but being fined for non-compliance will feel much heavier; fines range from 10 million euros to 4% of a company’s annual global revenue.

And — GDPR isn’t the only entity enforcing privacy mandates in 2022. In fact, companies like Google and Apple are now taking stands for user data as well. 

In 2021, an Apple IOS launch enabled IPhone and IPad users to determine which apps could track their third-party data, which is often used for hyper-targeted ads.

in 2022, Apple will finish rolling out another IOS update with additional email privacy protections features for Apple Mail users. Meanwhile, Google will be discontinuing the use of third-party cookies on Chrome, while encouraging advertisers to leverage its Privacy Sandbox instead.

Ultimately, brands and governing bodies are increasingly aiming to give users more choice when it comes to releasing their data. And, while it is great for the consumer, businesses who leverage personal data to run campaigns will need to create alternative strategies and pivot plans incase they lose access to crucial datapoint. 

Use Marketing Trends to Grow Better

You’re up to speed … for now. And, as long as you’re keeping a thumb on the pulse of marketing trends — and always remain open to change — your business won’t fall behind.

But, if you’re feeling overwhelmed by the idea of keeping up with all these insights, don’t worry. The HubSpot Blog will be publishing regular Marketing Strategy research pieces with data from hundreds of marketing professionals in the coming months and will continue to update this post as new trends emerge. 

Want even more data and tips from marketing experts? Reflect on 2021’s key strategies with the State of Marketing Report below. 

Editor’s note: This post was originally published in August 2019 and was updated in November 2021 with updated HubSpot Blog trends data.

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