Category Archives: B2B

Work events are really hit or miss. Let’s be honest: How many times have you found yourself anxiously fidgeting with a paper napkin in the corner of a stuffy networking happy hour?

Here’s the thing: It’s not the event itself that prevents you from coming back the following year. It’s the experience you remember having. In this blog post, we’ll look at some of the best experiences brands have ever offered their customers.

I have a big problem with generic trade shows and industry conferences. That’s why I was not only relieved, but surprised and delighted, when I attended a holiday party that featured a live, interactive version of an arcade game.

An entire room had been curated to look like a video game setting, and people were dressed up as characters from it. There was a giant, real-life scoreboard, boppy electronic music, and best of all, there was no tedious small talk.

It wasn’t just another tired work event … it was an experience. And in our line of work, that sort of thing has a name: experiential marketing.

While a surprising number of people haven’t heard of the concept, it’s kind of a big deal — there’s an entire three-day summit dedicated to it, and 65% of brands that use it say that it positively correlates with sales.

But what is it, exactly? And how has it been used effectively? We found 14 of the coolest experiential marketing campaigns that really break down how it works, and how you can apply those lessons to grow your business.

Experiential marketing (also known as xm marketing, engagement marketing, event marketing, on the ground marketing, live marketing, or participation marketing), might sound a bit like event marketing, which makes sense — experiential campaigns do tend to be event-centric. But there are also times when they have nothing to do with a specific event, as you’ll see from the examples we picked.

When an engagement marketing campaign is event-centric, it’s dedicated less to the type of event — like a concert, festival, conference, etc. — and more to interactions between the brand and the customer. (If you already have an event in the works, check out this guide to adding experiential elements to it.)

What do experiential marketers do?

An experiential marketer is in charge of creating and executing on the strategy for a client’s live, interactive marketing campaigns or in-person events.

An experiential marketer’s role is similar to a brand ambassador, event planner, or brand manager, and typically involves the following duties: 

• Brainstorm innovative experiential marketing campaigns to increase brand awareness, interact with the public, and create positive brand perception 
• Perform market research to understand what types of experiential marketing campaigns would perform best with a specific audience 
• Create events or live, interactive campaigns to help businesses effectively connect with its target audiences
• Lead events and take charge of logistics as it relates to event management 
• Track, analyze, and report on all experiential marketing campaign performance
• Work with cross-functional teams including brand, creative, digital, social, and public relations
• Travel to events as necessary to ensure vendor compliance and execution, sales support, and overall event success

Why Experiential Marketing Matters Today

According to Forbes, experiential marketing can bolster a lasting connection between customers and a brand. It can also allows you to collect vital data about participating consumers which can then help you improve your strategy. 

These campaigns can take an integrated approach. The primary purpose is to experience a brand in a tangible, offline way, but you’ll still want an online dialogue around it.

When you consider that 49% of folks create mobile video at branded events — 39% of which is shared on Twitter — it makes sense to incorporate a digital element. A branded hashtag, for example, can get people talking about the experience.

1. Refinery29: 29Rooms

For about three years now, lifestyle brand Refinery29 has hosted the 29Rooms event: What it calls “an interactive funhouse of style, culture, & technology.” As the name suggests, it consists of 29 individually branded and curated rooms — and attendees can experience something different in each one. The rooms are designed and created with brand partners, who range from personalities like artists and musicians, to consumer-facing companies like Dunkin’ Donuts, Dyson, and Cadillac.

Each year, 29Rooms has a different theme, with this year’s being “Turn It Into Art.” Attendees, it seems, are encouraged to enter each room and use the surroundings to create something — one room, for instance, invites participants to put on punching gloves and hit punching bags that each produce a different sound when contacted to create a symphony of sorts. A truly hands-on experience, indeed.

Takeaways for Marketers

• Go nuts, but keep it on-brand. An experience should be memorable, but relevant to the people attending.
• Partner with creators like artists and musicians to create experiences, especially if they are recognizable within the region where you’re trying to build or augment an audience.

2. Red Bull: Stratos

If you were online October 14, 2012, you probably came across a live stream of the “Stratos” jump.

Red Bull has been at the forefront of extreme sports coverage for almost as long as the brand has existed. But in 2012, the company brought its content marketing to new heights — a world-record height, actually.

Affectionately named Stratos, Red Bull’s superterrestrial marketing campaign featured Felix Baumgartner, a skydiver from Austria who partnered with Red Bull to set the world record for highest skydive.

That record: 128,000 feet, about 24 miles above Earth’s surface. Gulp.

To pull off this amazing stunt, Red Bull housed Felix in a small communication capsule and sent him up to the stratosphere using a large helium-filled balloon. And what’s truly remarkable is that his ascent and preparation to jump, alone, allowed him to break another record before landing safely back on Earth (spoiler alert): Red Bull streamed the entire event online, and saw the highest viewing traffic of any live stream ever broadcast on YouTube — at just over 8 million viewers.

Want to see that experience again? Check out Red Bull’s recap video below. I won’t lie, I indulged in a rewatching as I wrote this article.

Takeaways for Marketers

• Don’t underestimate the power of suspense when hosting an event your audience can own a piece of themselves. Being able to witness something new, and maybe a little scary, is such a personal experience. And the better the result, the longer your audience will remember and reminisce over it.
• Oh, and if you can put your brand in the record books while you’re at it, that’s pretty cool too.

3. Lean Cuisine: #WeighThis

It’s disconcerting how many commercials today tell women to change something about themselves. Sitting on the couch and watching TV for just two minutes, I had already lost count of the number of times that message came up.

That’s why it’s so refreshing to see brands like Lean Cuisine, whose marketing used to center solely on weight loss, stray from diet-centric messaging. And its #WeighThis campaign is a great example of just that.

As part of the campaign, Lean Cuisine curated a gallery of “scales” in New York’s Grand Central Station, and invited women to “weigh in.” But here’s the catch: The scales were actually small boards where women could write down how they really wanted to be weighed. And rather than focusing on their weight in pounds — or anything pertaining to body image — the women opted to be measured by things like being back in college at 55, caring for 200 homeless children each day, or being the sole provider to four sons.

What’s particularly cool about this experience is that none of the participants actually interact with a Lean Cuisine product. No one was interrupted, asked to sample something, or stopped to answer questions. In fact, no one was really asked to do anything — the display itself was enough to make people stop, observe, and then voluntarily interact.

Lean Cuisine figured out what message it wanted to send: “Sure, we make stuff that fits into a healthy lifestyle. But don’t forget about your accomplishments. That matters more than the number on the scale.” But instead of blatantly advertising that, it created an interactive experience around the message.

Still, the experience was clearly branded, to make sure people associated it with Lean Cuisine. The company’s Twitter handle and a branded hashtag were featured on the display in large text, which made it easy for people to share the experience on social media. And that definitely paid off — the entire #WeighThis campaign led to a 33% increase in positive brand perception, and earned a 6.5 million reach just during week one.

Takeaways for Marketers

• Don’t interrupt — especially if you’re trying to grab someone’s attention in New York City, like Lean Cuisine was. If you create an experience that provides value to the people who pass by it, they’re more likely to participate.
• Figure out the message you really want to your brand to send — that may or may not be directly tied to an actual product, and it might be something that your brand hasn’t said before. Then, build an experience around it.

4. M&M: Flavor Rooms

If you’ve ever had a peanut M&M versus regular M&M debate, you know people can get passionate about candy. So, when M&M needed to choose its next flavor, the company chose to do so with an immersive pop-up in New York City. 

The experience included “flavor rooms”, which were each complete with decor and fragrances unique to a certain flavor. The pop-up also included snack and drink lounges with M&M-themed cocktails — which, I’m willing to bet, we’re great opportunities for M&M to appear on different attendees’ social pages. 

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Takeaways for Marketers

• With every marketing campaign you launch, find the “fun” factor. It’s easy to get caught up in how much your brand helps solve your customer’s problem. But what about them, as people, would also bring them enjoyment?
• Consider how you might leverage your audience for key business decisions. If they’re the ones who will be buying and using your product, they’re also the ones best-equipped to tell you what’s working, and what isn’t. An experiential campaign is one good opportunity to connect directly with your consumers and create enjoyable experiences in which they can provide perspective. 

5. Benefit Cosmetics: ‘A Lashtastic Virtual-Media Campaign’ 

In today’s digital-first world, a good experience doesn’t have to be in-person. But traditionally, consumers still want to test out new makeup products before purchasing — which created a challenge for Benefit Cosmetics during the worldwide pandemic, in which most retail locations were closed. 

To draw attention to its new Magnet Extreme Lengthening Mascara, Benefit, working with Because Creative Experiences, chose to create an immersive experience in which users could collect tokens and exchange those tokens for discounts, mascaras, or virtual beauty consultations on Benefit’s website. Best of all, they used Augmented Reality to create a fun, unique experience for their users. 

Here’s how it worked: Once users signed into Benefit’s Virtual Reality platform, they were asked to drop their location. Next, thanks to Augmented Reality, the prospects could use their phones to find tokens in their physical space. 

The campaign proved incredibly effective — including a conversion rate of over 50%, a CTR of 39.4%, and an average gamification dwell time of 2 minutes and 22 seconds. 

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Takeaways for Marketers: 

• Even adults love games. Consider how you might gamify your own experience and provide unique challenges or contests to drive engagement. In this case, the experience is fun whether or not a user purchases the product — which is key towards creating a good user experience. 
• If an in-person experience isn’t feasible, get creative with technology, VR, or AR to create the next best thing. Nowadays, digital experiences can feel just as real as in-person. But to truly grab your audiences attention, you might need to think beyond traditional social campaigns.

6. Misereor: Charity Donation Billboard

When was the last time you used cash to pay for something?

Tough to remember, right? We’re kind of a species of “mindless swipers” — globally, an estimated 357 billion non-cash transactions are made each year. And knowing how often we whip out our cards, German relief NGO Misereor decided to put our bad habit to good use with its charitable giving billboard.

It was what they called SocialSwipe. Set up in airports, these digital posters would display images of some problems that Misereor works to resolve — hunger was depicted with a loaf of bread, for example.

But the screen was equipped with a card reader, and when someone went to swipe a card — for a small fee of 2€ — the image moved to make it look like the card was cutting a slice of bread.

Even cooler? On the user’s bank statement, there would be a thank-you note from Misereor, with a link to turn their one-time 2€ donation into a monthly one.

Needless to say, this experience required a lot of coordination — with banks, airports, and a mobile payment platform. Because of that, the experience couldn’t just be a one-time occurrence. The people who interacted with it were later reminded of it during a pretty common occurrence: receiving a bank statement.

Takeaways for Marketers

• Visually represent the impact of participating in the experience. People interacting with this display were shown exactly where their money was going — like slicing bread for a hungry family. (Infographics work nicely here, too — check out our templates.)
• Partner with another brand to create an even better experience. In this instance, Misereor worked with Stripe.com for the payment technology, and with financial institutions to get a branded message on users’ bank statements. (And stay tuned — we’ll talk more about the value of co-branding here later.)
• Don’t be afraid to nurture your leads. Even if you don’t use something like a branded hashtag to integrate the experience with an online element, find a way to remind someone that they participated.

7. Lululemon: Proud & Present

To celebrate Pride Month, Lululemon worked with MKG to create an immersive, thoughtful experience that combined an engaging social media campaign with real-life community-centered events. 

First, the athletic brand asked its own employees and ambassadors to reflect on topics relevant to the LGBTQ+ community. The brand shared their responses via images and video on Lululemon’s Instagram page throughout the month. 

Next, the brand created an art installation at Hudson River Park that reflected those same responses. This space, which stayed in the Park for two weeks, encouraged passersbys to read and reflect. That’s not all, though — Lululemon also created a community-focused yoga practice in the same park, which aimed to raise money for The Trevor Project. 

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Takeaways for Marketers

• Consider how you might create a cohesive experience to unit your online and offline presence. In this case, Lululemon leveraged its social accounts to reach its 3.7 million followers, but then created a few special, in-person experiences to drive the point home for its New York-based community. 
• An experiential marketing campaign shouldn’t just focus on selling a product or service — it oftentimes can, and should, focus on a larger issue. In this case, Lululemon’s dedication to Pride Month increased brand awareness and loyalty.

8. Häagen-Dazs: Strawberries & Cream with Wimbledon

To draw attention to its new, limited-edition ice cream flavor Strawberries & Cream, Häagen-Dazs worked with Wonderland to create a GIF photo booth at the tennis championship Wimbledon. 

The booth included a swing (playfully alluding to tennis), which encouraged famous tennis players, models, and influencers to take pictures to post on social media — a good opportunity to collect user-generated content and expand their reach quickly. 

Naming itself “the official ice cream of Wimbledon”, Häagen-Dazs created a commercial for the limited edition flavor, as well: 

Takeaways for Marketers 

•  Consider how you might create fun opportunities to encourage user-generated content. This doesn’t have to break the bank, either — there are plenty of budget-friendly options to create small booths at business conferences that still embrace that Instagram-worthy look. 

9. Facebook: Facebook IQ Live

Facebook — who also owns Instagram — has always understood how much data it has on how people use these platforms. For that reason, it created the Facebook IQ Live experience.

For this experience, that data was used to curate live scenes that depicted the data. Among them was the IQ Mart: A “retail” setting that represented the online shopper’s conversion path when using social media for buying decisions. There was also a quintessential Instagram cafe, chock full of millennial-esque photo opportunities and people snapping them — latte art and all.

The campaign wasn’t just memorable. It also proved to be really helpful — 93% of attendees (and there were over 1500 of them) said that the experience provided them with valuable insights on how to use Facebook for business.

But what makes those insights so valuable? Momentum Worldwide, the agency behind Facebook IQ Live, puts it perfectly: “When we understand what matters to people … we can be what matters to them.” In other words, we can shape our messaging around the things that are important to our target audiences.

And by creating this experience, Facebook was able to accomplish that for its own brand. In creating this experience, it also created a positive brand perception for a few audiences — including, for example, the people who might have been unsure of how to use the platform for business.

Takeaways for Marketers

• Build an experience for people who aren’t sure about how they would use your product or service. Find ways for them to interact with your brand in a way that creatively spells out how it can benefit them.
• Bring your data to life. We love numbers, but creating a live installment that illustrates them can help people understand exactly what they mean. And since 65% of people think that live events help them understand a product, this setting is a great place to do it.

10. Zappos: “Google Cupcake Ambush”

To help promote its new photo app, Google took to the streets of Austin, Texas, with a cupcake truck in tow. But people didn’t pay for the cupcakes with dollars — instead, the only accepted currency was a photo taken with said app.

And really, what’s better than a free-ish cupcake? We’ll tell you what: A free-ish watch or pair of shoes.

That was the answer from Zappos, anyway. That’s why the brand playfully “ambushed” Google’s food truck experience with one of its own: A box-on-feet — strategically placed right next to Google’s setup, of course — that, when fed a cupcake, would dispense a container with one of the aforementioned goodies.

In order to reap the rewards of the Zappos box, people had to have a cupcake. So while only one brand came away from the experience with an epic sugar high, both got plenty of exposure. And since 74% of consumers say a branded experience makes them more likely to buy the products being promoted, Google and Zappos both stood to gain new customers from this crowd.

But what we really like about this example is how much it shows the value of experiential co-branding. Because Google and Zappos pursue two different lines of business, they weren’t sabotaging each other, but rather they were promoting each other (which is what happens when you pick the right co-marketer).

Takeaways for Marketers

• Use experiential marketing as a co-branding opportunity.
• Pick a partner with an audience that would be interested in your brand, but might otherwise be difficult to reach.
• Make sure your partner would benefit from your audience, too — you want the experience to be a win-win-win: for you, your co-brand, and the consumer.
• When you do pick a marketing partner, build an experience that requires an “exchange” of each brand’s product or service. That way, the audience is more likely to interact with both of you.

11. Docker: Docker Dash

Docker is a software platform that allows developers to make and run apps on different operating systems — a technology known as “containerization.” By some standards, it’s not the sexiest product you can buy. By an enterprise’s standards, it’s not even the easiest product to understand. Enter: Docker Dash.

In partnership with Jack Morton, Docker used its developer conference, DockerCon 2017, to nurture its core enterprise market with a unique product demo called Docker Dash. What made it so unique? It wasn’t a demo — it was a game. And conference guests weren’t guests — they were players.

Docker Dash was a live video game-style simulation of Docker’s application platform, and it recruited 5,000 of its enterprise attendees to create an app together by solving a series of fun challenges inside the game. Each challenge presented in Docker Dash allowed the “players” to engage a feature of Docker’s product and ultimately complete their app. It was a fun, collaborative way to show enterprise software developers why Docker is invested in the containerization market and the value these people can get from Docker’s product.

Docker Dash got the attention of more than 3.6 million people — those who watched and posted about the event from social media, in addition to those who attended DockerCon in person.

Takeaways for Marketers

• Conference hosts thrive on attendees who network with one another. By creating opportunities for your attendees to collaborate and play together, you allow them to share their ideas — making for more educated customers as a result.
• “Gamify” your brand. Give people the ability to play and compete for something, and you’ll instill in them a sense of accomplishment that makes them more passionate about your industry.

12. Vans: House of Vans

Recently, Vans hosted House of Vans pop-up locations at skateparks within major cities like NYC and Chicago. This gave skateboarders a place to meet up, connect, listen to live music, and shred. 

Vans also used these skatepark-based popups to promote the launch of their new shoe line which honored David Bowie. 

With Vans being a leading shoe line of skateboarders, pop-ups in and near skateparks seem like a natural fit for an experiential marketing experience. 

Takeaways for Marketers

• Identify your audience’s hobbies and embrace them. In the example above, Vans knew that they had a big skateboarding audience, so they crafted an event to reward them while intriguing other skateboarders.
• Similarly, if you know you have audiences based in certain locations, go to where they are for your experiential campaign. This will provide less friction and make your audiences feel like you are literally meeting them where they are.

13. Rick & Morty: Rickmobile

To promote the return of the animated Adult Swim series Rick & Morty, Cartoon Network sent a car around the country shaped like Rick, a main character and mischievous time-traveling grandfather on the show. By marketing primarily on social media, the company was able to get the campaign to go viral. 

People began following where the Rickmobile was via a live destination page on the adult swim site.

When the Rickmobile hit major cities, people flocked to it to take a picture with Rick’s face and enter the mobile where they could purchase products related to the TV show.

Takeaways for Marketers

• It’s okay to embrace social media to create anticipation and excitement around your pop-up or experience, just as Adult Swim and Cartoon Network did. 
• Embracing weirdness, like that of a giant cartoon head driving around the country, can be a helpful way to make your event shareable or intriguing — even to people who might not follow the content or company that you’re promoting.
• If you can work in product sales, consider it. In this example, the network not only promoted the television show, but it also sold products related to it. So, essentially, people directly paid for aspects of a large scale ad.

14. Coca-Cola: FIFA World Cup VR Experience

In Zurich, during the FIFA World Cup, Coca-Cola placed a VR experience in front of a train station. With the experience, you could stand in front of a screen and see a popular soccer player next to you. You could then practice a soccer move with the athlete or compete in your own mini soccer tournament.

Takeaways for Marketers

While VR isn’t accessible to many marketers, this experience did have a few scaleable strategies associated with it.

• To give your attendees an experience of value, consider hosting an expert who can answer questions or give tips related to your marketing campaign.
• Embrace major events. If you know a city or area will be highly populated due to a game or another event, consider placing a pop-up there that somehow relates to that audience or the event itself.

Clearly, taking some very calculated risks worked out pretty well for these companies. So when it comes to creating an experience with your brand, don’t be afraid to think outside of the box — and don’t be afraid to work together on it with someone else.

Invest some time into thinking about the ways people could interact with you, even if it seems a little nutty. If it’s aligned with what you do and executed thoughtfully, people will be talking — in the best way possible.

LinkedIn is a highly valuable tool to network with like-minded professionals. But here’s something we don’t talk about as much as we should: LinkedIn is also a useful inbound marketing platform.

It might seem a little bit intimidating. You have enough on your plate … do you really need to figure out another way to create targeted content? Actually, yes. You have more power at your disposal with LinkedIn than you might realize.

That’s because LinkedIn has a powerful ads platform. If you’re already using pay-per-click (PPC) techniques to power your presence on Facebook, Twitter, or Google, consider yourself lucky — you can add LinkedIn to that list, too. This is especially easy to do if you’re using the HubSpot ads tool.

But if you’re new to LinkedIn Ads, fear not — we’ve put together a step-by-step guide to setting up your first LinkedIn ad campaign.

Before we dive in, let’s review the way in which LinkedIn Ads work:

In the above definition, we mentioned LinkedIn targeting options. Here’s some more information on how LinkedIn targeting actually works and what those targeting options are.

LinkedIn Targeting Options

Reviewing these options now will help you in step three below, where we review targeting on LinkedIn.

How does LinkedIn targeting work?

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Ad targeting in LinkedIn helps you run a successful advertising campaign — that’s because when you target the right people, it leads to greater engagement and more conversions.

With LinkedIn, the process of selecting the audience you’re going to target works the same way, no matter which type of ad you select.

When establishing who it is you’re going to target, LinkedIn provides over 20 different audience attributes and targeting categories that you can select from — examples include company name, company size, member groups, member interests, member schools, job title, job seniority, and skills.

Advertising on LinkedIn is a two-step process: 1) setting up your LinkedIn campaign, and 2) creating your LinkedIn ad(s).

In this section, we walk through how to set up a campaign and build your ad(s) — plus some best practices and tips for each.

1. Create your LinkedIn ad campaign.

Your LinkedIn advertising campaigns will live on a platform separate from the LinkedIn you see every day — the LinkedIn Marketing Solutions platform. Visit this page to get started with your campaign, and select Create Ad.

From there, you’ll be prompted to create a LinkedIn Campaign Manager account (if you haven’t yet). Make sure you enter your associated LinkedIn Company Page if you have one.

Next, you’ll be taken to your member dashboard. If you haven’t entered your billing information, you’ll need to do so to unlock your account. (Don’t worry, you won’t be charged until your campaign is live — from there, you’ll be charged periodically for ad clicks and other engagements.)

On your dashboard — or “Campaign Manager,” as it’s formally called — you’ll see a call-to-action (CTA) to Create Campaign.

Click that button, and you’ll be redirected to a page where you can start setting up your campaign.

Note: As of 2019, LinkedIn introduced a “new objective-based campaign creation experience”. We’ll be covering that new process in this article — to learn more, check out this page.

First, indicate a Campaign Group and name your campaign. Campaign Groups help you organize your campaign. You can leave the Default Campaign Group as-is or create a new Group.

As for the campaign name, these are only visible internally, so we recommend you choose a highly informative name — especially if you have a few different folks working on the campaign.

For example, if I was running a test to determine the best type of demographic targeting, I might use the title, “Unicorn Food Ad Test — North America, 18 to 24, Female.”

That name describes exactly who I’m targeting, without having to view its details. Compare this to something like “Unicorn Food Test 1,” which doesn’t indicate anything about who the ad is targeting.

Once you choose your Campaign Group and name, you can start setting up your LinkedIn campaign.

2. Set your LinkedIn ad campaign objective.

Next, choose your campaign objective.

Your objective is what you want people to do when they see your ads. According to LinkedIn, choosing an objective helps them, “customize your campaign creation, deliver the best ROI for your stated goal, and show you relevant reporting.”

There are three overarching campaign themes: Awareness, Consideration, and Conversions. Under those themes, some available campaign objectives are:

• Website visits will drive traffic to your website and landing pages. According to LinkedIn, this type of campaign will also boost brand awareness (at least while that objective option remains unavailable).

• Engagement will increase engagement on your content and boost followers on your LinkedIn Company Page.

• Video views will increase the exposure of your videos to people who are likely to engage with them.

• Lead generation will show a LinkedIn lead generation form with pre-filled LinkedIn profile data to those LinkedIn users most likely to engage with the form.

3. Designate your LinkedIn ad audience.

Next, choose the parameters of your target audience. Targeting who sees your ad can help it fulfill its campaign objective — the more specific and relevant it is to your audience, the better it’ll perform.

LinkedIn allows you to target according to a few different categories — refer to our points on targeting options that we reviewed above.

You don’t have to use all of LinkedIn’s targeting options — but, the more specific the targeting criteria, the more relevant it’s likely to be to the audience you select. And, therefore, the more likely you are to have a better ROI.

4. Decide on your LinkedIn ad format.

Next, choose your ad format. In the next section, we unpack the different types of LinkedIn Ads you can create as part of your campaign.

When you toggle between the ad types, you’ll see that the Forecasted Results box on the right-hand side will change. This feature analyzes your campaign parameters (bid, budget, targeting, start/end dates, etc.) and takes into account similar campaigns and advertisers. It also stimulates the ad auction to generate the numbers displayed.

Keep an eye on this box as you choose your LinkedIn ad type. If you’re first starting out, deciding on which ad type you want to choose may come down to budget. Outline your priorities, and then you can decide which type works best for you.

Additionally, some ad types require you to link your LinkedIn Company Page and some tap into LinkedIn translation services.

5. Choose your LinkedIn ad placement.

Next, decide whether you want your ad to be displayed on the LinkedIn Audience Network, which gives your campaign more reach and exposure among LinkedIn’s third-party platforms and sites. Note: This option isn’t available for every ad type.

You can also choose to exclude or block certain categories, applications, and sites in the Network if you so choose.

6. Set your ad budget and schedule.

Next, set up the budget, scheduling, and bidding options that work best for you.

Budget

Set a daily budget for what works best for your company’s marketing spending. Before investing a lot into one campaign, test and measure the success of each campaign and ad variation. You don’t want to put thousands of dollars, for example, into an ad that doesn’t resonate with your target audience.

Let’s say you’re the VP of Marketing at a high-end floral company. You assume that most of your target market is made up of soon-to-be brides, so you direct your LinkedIn Ads to bridal groups. But after spending thousands of dollars, you only generate 10% of the leads you were hoping for.

Your subsequent research shows this was the wrong move, and you later learn that people near your store who are on LinkedIn are actually looking for flowers for corporate events. It would have been nice to know that before spending a large amount of your budget on LinkedIn Ads, right?

That said, because of its extensive targeting opportunities, LinkedIn Ads can successfully target niche markets. But the cautionary experimentation is crucial to do early on — if you observe a campaign performing well, then you can put a larger budget toward it.

Schedule

Choose a date for your campaign to start. You can indicate for your campaign to be shown continuously or ‘til an end date.

Bid Type

In this section, the three options you have are:

• Automated bid, which allows LinkedIn to determine what amount will maximize your campaign objective and whatever option you choose (clicks, impressions, or conversions).

• Maximum cost-per-click (CPC) bid, where you’ll be charged each time someone clicks on your ad. LinkedIn will suggest a bid range depending on your budget and the competition for your ads — the more advertisers bidding on a similar campaign, the higher your bid will need to be. This bid is the maximum you will be charged. If the current rate is lower than your max bid, you will only be charged the current rate.

• Maximum pay-per-1,000 Impressions (CPM) bid, where you’ll be charged a certain amount each time your ad is viewed by every 1,000 people on LinkedIn. This option is unavailable if you’re using the LinkedIn Audience Network option.

Deciding on the best maximum bid can be tricky. When deciding between CPC and CPM, think about your end goal. Are you trying to get as many people as possible to see your ad to help with something like a branding campaign? If so, CPM might be your best option.

On the other hand, if you want more people to click on your ads to drive traffic to your website or generate new leads, CPC might be better for you.

As for your optimal maximum bid, some trial and error might be necessary. LinkedIn will give you a suggested bid, which is a good place to start.

Then, think about when your audience is most likely online. You’ll want to bid higher during that particular time to be sure that your ads are the ones being seen. And make sure LinkedIn is actually the best place to reach them, too — play around with your bids and see when you get the most return for your dollars spent.

7. Don’t forget conversion tracking.

Lastly, you have the option to set up conversion tracking for your LinkedIn campaign, which will track and measure the actions people take after clicking on your ads.

Conversion tracking is an optional part of setting up your LinkedIn advertising campaign but is highly valuable for your business.

If you choose to set up conversion tracking, click + Add conversions.

A new window will pop up, where you’ll name your conversion, choose your conversion settings, and decide how you’ll track the conversions.

Note: The information on the right-hand side of the window is super helpful — it’ll answer any questions you have and walk you through the process. And for more help implementing and managing your LinkedIn Conversions, visit this help page.

Bravo! You’ll officially set up your LinkedIn advertising campaign … but you’re not done yet. When you’re ready to move on, click “Save.” Beware: Your objective and ad format cannot be changed once you save, so be sure about your choices before moving forward.

8. Build your LinkedIn ad.

This section corresponds to what type of LinkedIn ad you chose for your campaign.

Once you establish the basic parameters for your ad in step one, you’ll be prompted to start building it and choose how LinkedIn will display and rotate your ad variations — if you create more than one.

To get started, click Create new ad.

A screen will pop up with the title “Create a new [Your chosen ad type] for this campaign,” on which you’ll create the copy for your ad, pair it with an image, and preview the different layout options.

Of course, there are a few guidelines around the copy that we suggest:

• Ad image, which is the artwork or graphic that your audience will see for your ad. It must be 100×100 pixels and uploaded as a .jpg or .png file that is 2MB or smaller.

• Ad headline, which is the main message your audience will see. It cannot be more than 25 characters.

• Ad description, which is the body of your ad. It can be up to 75 characters long and should be relevant both to the person viewing the ad and the offer or page to which you’re sending them.

• Destination URL, which is where your audience will go when they click your ad. Double check that the URL is accurate.

Once you input this information, you’ll see it reflected in the Preview box to the right.

Once you click Create, you’ll be directed back to the previous Campaign Manager screen. From there, you can create more ads and, eventually, review and submit your order.

Note: LinkedIn does review every submitted campaign order, so don’t expect to see your ads published right away.

To see the best results for your ads, consider creating a different ad for each of your buyer personas and tweak the copy accordingly.

For example, when promoting a book to college professors, leading the title with the words “College Professor’s Guide to …” may generate a higher CTR than generic, un-targeted headlines and copy.

Here are a few of our best copywriting tips for LinkedIn Ads.

CTA

Including an actionable CTA within your ad copy will also help you improve your ad’s click-through rate (CTR). Consider asking people to “Download your e-book now,” or “Click now for free samples” instead of writing copy that’s devoid of actionable next steps.

Value

Incorporate your value proposition into your ad copy — this can make people more likely to click on your ad. By boasting something like “20% off your first purchase” or “Clearance sale ends today — Shop now,” you’re sending a clear signal of what someone will specifically gain when he or she clicks your ad.

Testing

Don’t be afraid to test your ad copy. You can create multiple variations of your ad in each campaign, which allow you to test different images and copy within ads to find what works best for your audience.

As we said above, deciding on what type of LinkedIn ad is best for your campaign can come down to many factors: budget, audience, campaign objective — just to name a few.

When building your LinkedIn Ads, you have four main types from which to choose. Within those formats, you can choose different formats based on your ad content and purpose.

1. Sponsored Content

Sponsored Content shows up in your audience’s news feed among organic LinkedIn content.

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These ads are similar to promoted posts that blend into social media feeds. Sponsored Content is available in three formats:

• Single image ads, which feature one image.

• Carousel ads, which feature two or more images.

• Video ads, which feature one video.

This type of LinkedIn ad typically has the highest average cost-per-click (CPC).

(Learn more about the advertising specifications for Sponsored Content according to LinkedIn.)

2. Message Ads

Message ads are delivered to your target audience’s LinkedIn inbox.

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With this type of LinkedIn ad, you can send your content directly to your audience from a personal account and better measure engagement based on recipient response and action.

(Learn more about the advertising specifications for Message Ads according to LinkedIn.)

3. Dynamic Ads

Dynamic Ads are personalized ads that change content based on which audience member is viewing them. This type of LinkedIn ad uses member personal data to tailor its creative content.

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(Each LinkedIn member sees his or her own personal data; data isn’t shared with other members.)

Dynamic Ads are available in three formats which are only available on the LinkedIn desktop platform:

• Follower ads, which promote your LinkedIn Company Page.

• Spotlight ads, which promote a special offering.

• Job ads, which promote open jobs.

(Learn more about advertising specifications for Dynamic Ads according to LinkedIn.)

4. Text Ads

Text Ads show up on the right column or top of the page on LinkedIn.

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They’re the simplest type of LinkedIn ad but are still effective for boosting awareness and reaching your audience. Pay per click or per impression for Text Ads.

(Learn more about advertising specifications for Text Ads according to LinkedIn.)

Social ad campaigns can always be improved. Remember, your audience and content are always changing — as well as the platform itself. Here are some best practices to optimize your LinkedIn ad campaign.

Before we dive in, here’s a quick tip: Set a reminder for yourself to analyze and optimize your campaigns each month.

1. Know your audience and the customer journey.

As your business grows, your audience also evolves and so does the customer journey. It’s crucial that you know and update your buyer personas and the customer journey map regularly — this will allow you to effectively target your personas at the right point in time (a.k.a. when they’re most likely to convert). You may do this on a quarterly basis.

To help with the process, check out your buyer persona guide, free buyer personas templates, free Make My Persona tool, customer journey map guide, and free customer journey map template.

You should also consider your customer journey when deciding on which type of ads (more on this best practice in step four, below) you’ll create and share — not every type of ad is ideal for every part of the customer journey.

For instance, you may use a sponsored ad for audience members who have already engaged with your brand/content before rather than that being their first touchpoint with you. 

2. Segment your customers.

On a similar token, segmenting your customers is a great way to prepare for effective and tailored ad targeting, whether on LinkedIn or any other platform. 

You can segment your customers so that you know exactly how you’re going to target specific audiences on LinkedIn in order to increase engagement and chances of conversion.

For instance, you might know that specific audience segments are going to need a certain type of LinkedIn Ad at a certain point in the buyer’s journey – having your customers ready in segments makes this part of the ad targeting process easy and efficient. 

3. Refer to your social ads on other platforms as well as your competitors’ LinkedIn Ads.

Getting some inspiration and gleaning information from your other social ads as well as the LinkedIn Ads of your competitors is a great way to help you navigate the process of creating and sharing your ads on LinkedIn.

Although LinkedIn is a unique platform and your audience may not be the same across social platforms, it’s still good to take some inspiration from and, at the very least, identify which ads perform best on other social platforms like Google and Facebook.

Not only can this be a good starting point when planning your LinkedIn Ads, but it can also help you save time — maybe you want to repurpose content that’s on a Google Ad already for LinkedIn. 

Additionally, you may not have the analytics to prove which of your competitors’ LinkedIn Ads are performing best, but you can at least identify which types of ads are getting a lot of engagement by looking at metrics like comments and reactions.

This is a helpful reference point when planning and creating your LinkedIn Ads since you’re likely going to have a similar audience on the platform as your competitors do. 

4. Carefully select the content you share based on the type of ad you’re creating.

As mentioned earlier, you’ll want to determine what content you’re sharing with audience members based on the type of ad you’re creating. Refer to your customer segments here to help you effectively tailor content to those audience members and where they are in the customer journey when working through this step. 

As a recap, here are the types of LinkedIn Ads you can create along with examples of the content you may include: 

• Sponsored content: Single image ads, video ads, carousel ads, and event ads; ideal for highly-engaged audiences in the LinkedIn Newsfeed. 
• Sponsored messaging: Conversation Ads, Message Ads; ideal for engaging audience members in LinkedIn Messaging. 
• Lead generation forms: Lead generation forms; ideal for creating pre-filled forms for LinkedIn ads.
• Text and dynamic ads: Text ads, spotlight ads, follower ads; ideal for running ads in the LinkedIn right rail.

5. Use eye-catching and attention-grabbing visuals and language.

This content you’re sharing should just be selected by ensuring it works with the type of ad you’re creating though — it also needs to bring your audience members in and make them want to engage with it (e.g. read/ watch more, click on it, open your gated offer, etc.).

Think about ad elements like: 

• Colors
• Font
• Language and text
• CTA placement and style 
• Images
• Videos
• GIFs

For more inspiration, take a look at
these great LinkedIn Ad examples. 

6. A/B test your LinkedIn Ads (and tweak one variable at a time).

Don’t be afraid to test different visuals, language, and text to determine what your unique audience on LinkedIn finds eye-catching and attention-grabbing. You can test different versions of the same ad to see what factor is contributing to or hindering its success.

For instance, change the copy in your headline, change your featured image, tweak the target audience attributes, or update your bids — just don’t do these all at the same time or you won’t know which one is the fix. A/B testing makes this process easy and ensures you’re just changing one factor at a time.

7. Create gated offers using LinkedIn Lead Gen Forms.

Gated offers are those that require some sort of information in return for that offer — for instance, an audience member gets a free template or an ebook in return for sharing their email address. To do this with your LinkedIn Ads, you’ll have to use their Lead Gen Forms. 

LinkedIn allows you to create Lead Gen Forms for both Sponsored Content and Message Ads. They come pre-filled with LinkedIn profile data so members are able to share their information with you in seconds.

Additionally, the forms allow you to track important metrics such as campaign cost per lead, lead form fill rate, and how many leads you get certain audience segments.

8. Keep your budget in mind when creating LinkedIn Ads. 

Like anything in business, you’re going to want to keep your budget in mind. LinkedIn uses objective-based pricing when it comes to advertising — meaning, you only pay to achieve the specific marketing goals you have. In other words, you’re charged based on your campaign objective. 

You’ll select the activity you want to pay for and then the campaign objective you picked will determine which ad formats, bidding strategies, and optimization goals you can focus on. 

9. Determine each campaign’s click-through rate (CTR).

Is one campaign outperforming the other(s)? If so, you may want to pause the less successful campaign(s).

LinkedIn will automatically display less successful campaigns with lower frequency, so it makes sense to minimize any resources spent on them. Instead, putting more resources into successful ad variations and campaigns is more likely to accomplish your marketing goals.

10. Measure and analyze your LinkedIn Ad campaign’s success.

LinkedIn makes it easy to track your progress in the Campaign Manager dashboard (under “Campaign Performance”), where you’ll see various charts that measure performance like clicks, expenditures, and CTR.

You can also keep track of conversions in the graphs toward the bottom of the dashboard.

When you finish setting up your first campaign, you’ll see a lot of “0”s at first. Don’t worry, that’s only because your campaign is new (and don’t forget that LinkedIn usually has to approve your ads before they go live).

LinkedIn Ads is available within all HubSpot Marketing Hub Professional and Enterprise accounts! Track visitor and contact engagement, run reports on closed-loop marketing, sync leads from LinkedIn lead generation forms, and MORE — all within your HubSpot account.

Ready to try a LinkedIn Ad strategy?

With the right amount of patience and strategy, LinkedIn ad campaigns can be a huge factor in your company’s marketing success. LinkedIn has a very powerful advertising platform; don’t leave this off your social campaign marketing list. A well-researched, optimized campaign has the potential to bring in thousands of new leads — and sales.

Editor’s Note: This post was originally published in January 2013 and has been updated for accuracy and comprehensiveness.

Influential leaders are a pillar of any organization.

They motivate employees, help them feel empowered in their skills, and, in turn, build strong teams that consistently meet business goals and contribute to overall business success.

Assuming a leadership role is often an end goal for many business people. If you’re hoping to get there one day and want to know how you can succeed, or you’re hoping to improve your skills, this post will explain what leadership skills are, outline how you can develop them, and learn how to display your skills on a resume to stand out amongst your competitors.

Leadership skills are essential for a business because they drive success. Strong leaders ensure that employees are equipped with the tools and resources to succeed, unify teams to create a culture of togetherness, and delegate and communicate responsibilities and wins to all involved stakeholders.

As an individual, leadership skills are important because they help you in all aspects of your career. You’ll know how to take ownership of your job responsibilities, communicate effectively, and work with others to reach a common goal. If you possess leadership skills but are not yet in a leadership role, demonstrating these skills will signal to employers that you can be a strong leader, which sets you apart from other applicants.

Examples of Leadership Skills

While not an exhaustive list, the skills below are examples of abilities that effective leaders have.

• Communication: A leader needs to communicate effectively and clearly with stakeholders, employees, and all involved teams. Additional skills that support effective communication are active listening, clarity, concision, and persuasion.
• Strategic thinking: Leaders must be strategic thinkers who can understand business goals and develop processes specifically to help meet them.
• People management: As leaders lead people, they must manage groups and help them succeed. People management skills can include communication, active listening, working collaboratively, team building, empathy, giving feedback, and delegating responsibility.
• Motivation: Leaders must be self-motivated when it comes to hitting targets and performing their job duties. You also must motivate your teams and help them feel empowered and able to achieve business goals. Commitment is a skill that strongly relates to motivation.
• Flexibility: Things can change quickly for a business, and leaders must be flexible and able to face changes in the market, employee turnover, or any issues that arise. Being able to think strategically is a skill that strongly relates to being flexible.
• Reliability: People look up to leaders, so they must be reliable. Your teams want to know and trust that you’re giving them the tools they need to succeed, and higher-ups want to trust that you will meet the goals set out for you. Additional skills related to reliability are trustworthiness, integrity, timeliness, and the ability to take the initiative.
• Ability to mentor and teach: One of the most important things for a leader to do is mentor and teach employees and help them develop their professional skills. Related skills include helpfulness, giving positive reinforcement, understanding employee differences, and providing constructive feedback.
• Decisiveness: Leaders must be able to confidently and decisively make informed decisions on critical business matters. Additional skills that support decisiveness are motivation, problem-solving, strategic thinking, and communication.
• Ability to give and receive feedback: People look to leaders for guidance, so it’s critical to be able to provide feedback to employees for their development and for you to be able to receive feedback from others.

Most Important Leadership Skills

Although various skills can make someone a successful leader, a few are more critical than others. We’ll discuss two of them below.

1. Communication

Edelman’s 2021 Trust Barometer found that employees ranked good communication as a critical skill for leaders. As such, communication is a vital leadership skill.

The skill relates to all aspects of your job performance, as you need to be able to communicate expectations to employees, delegate job duties, and provide feedback. You also need to communicate performance with stakeholders and higher-ups, so they understand the success of your processes.

A leader unable to effectively communicate will likely find themselves leading teams that are confused about expectations, unaware of their performance, and unsure about their day-to-day tasks. In addition, higher-ups will have difficulty understanding why you’re implementing your processes and how teams are performing concerning meeting targets.

2. Ability to Mentor and Teach

A key component of leadership is being able to lead.

This means mentoring teams, empowering them, and helping people develop the skills they need to succeed at their jobs. Dharmesh Shah, Founder and CTO of HubSpot, says that leadership isn’t necessarily dictated by a job title but how someone focuses on lifting up and empowering those around them.

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A leader that is a good mentor also creates an environment of trust and collaboration with their employees. This can make people feel more comfortable approaching you with questions or assistance when they need guidance.

Some additional skills that are strongly associated with being a good mentor and teacher are helpfulness, the ability to see different perspectives and level with your employees, patience, clear communication, and the ability to communicate instructions and provide actionable feedback.

How To Develop Leadership Skills

One of the best ways to develop leadership skills is through experience, whether it is on-the-job, external activities, or even in a position of leadership. Let’s go over some ways to develop these skills:

• Leverage resources like books, podcasts, and content from thought leaders and those with a history of leadership experience and a wealth of knowledge to share.
• Participate in courses, workshops, and training opportunities where experienced leaders teach leadership skills and share their expertise.
• Follow other leaders that you feel inspired by, study their practices, and implement some of their strategies into your day-to-day.
• Seek out leadership opportunities in all areas of your life. For example, if you’re part of a community group, consider taking a leadership role if the opportunity arises, or create a group and gain leadership experience through building it from the ground up.
• Recognize that it is a continuous process, and leaders are constantly learning and developing their skills. Therefore, be open to continuous learning, and seek out opportunities that allow you to build your skills.

How To Improve Leadership Skills

Whether you’re a seasoned leader or starting in your first leadership role, there is always room for improvement. Let’s go over some of the ways you can continue to build upon your leadership skills.

Have a mentor.

Having a mentor allows you to learn from someone that has more leadership experience than you. Some businesses have mentorship programs where you can shadow a leader at work and observe their practices, and bring their tips and tricks into your own day-to-day life. A mentor can also observe your performance and give you actionable feedback on how to improve.

Take the initiative.

It will be challenging to improve your skills if you’re not actively seeking opportunities to practice them. So, take the initiative in your current position and ask for additional responsibilities, or step into leadership roles as they become available.

For example, if your workplace creates a new employee group, offer to take the leadership role. You may feel a bit out of your comfort zone, but it will give you valuable hands-on experience that will help you perfect your skills. In addition, people you work with will likely be willing to provide feedback on your leadership, giving you additional growth opportunities.

Focus on specific skill areas.

If there are specific areas of leadership that you feel need improvement, focus on them. For example, you can request more responsibility in particular areas, so you have real-life practice with those skills.

Having a mentor can be helpful in this regard, as they can shadow you at work and monitor you to identify specific areas that may be causing you to struggle. For instance, if you’ve heard from employees that they’re sometimes confused about instructions, you may struggle with communication. A mentor could sit in on a conversation with a team member to get a sense of your conversation style and work with you to create a plan of action to improve.

Once you’ve worked to develop and improve your leadership skills, how do you share this when seeking out job opportunities? Your resume.

Leadership Skills on a Resume

Knowing how to leverage your leadership skills on a resume can be challenging. While you can certainly list the skills you have that make you a good leader, recruiters and hiring managers often want to see results that prove and support your abilities.

The most important thing to keep in mind when listing leadership skills on a resume is to ensure that you’re including skills relevant to the job description you’re applying for so it is explicitly clear to readers how you’ll succeed at the job.

Here are some ways to showcase your leadership skills on a resume:

1. List your skills.

The easiest thing to do is simply include a list of the leadership skills you have that are relevant to the role based on the job description. The image below is an example of a simple list of job-relevant skills on a resume.

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2. Demonstrate your leadership skills in action.

Another way to display your leadership skills on your resume is to show how you’ve used them to achieve results in your previous position. This can look like using quantifiable data and metrics that demonstrate how you’ve created success, and the image below is a great example of this.

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3. List awards and achievements.

Another way to showcase your leadership capabilities is to include a list of achievements, awards, or honors that you’ve received for being a strong leader. Here are two examples of what that could look like on a resume:

• Three-time recipient of [Your company name] Leadership Award.
• Nominated recipient of the Great Manager Award.

Everyone Can Be A Leader

There are no specifications as to who can and can’t become a leader — it’s possible for everyone. If you leverage the tips on this list to develop your own leadership abilities and actively seek out opportunities for growth, you’ll find yourself in a position to inspire others and help businesses succeed.

Nowadays, marketers put a lot of emphasis on webinars, video campaigns, and other new opportunities to reach their customers.

But your contemporary communication methods shouldn’t distract you from one of the oldest and yet most effective messaging channels — email.

You might be wondering if email is still a worthwhile marketing strategy. Well, it is.

In fact, email generates $42 for every $1 spent, which is an astounding 4,200% ROI, making it one of the most effective options available.

If you’re still hesitant, keep reading — we’ve cultivated a list of email marketing statistics for 2021 to demonstrate just how powerful email can be.

General Email Marketing Statistics and Best Practices

• The global e-mail marketing market was valued at $7.5 billion in 2020 and is projected to increase to $17.9 billion by 2027. (Statista, 2021)
• There are 4 billion daily email users. This number is expected to climb to 4.6 billion by 2025. (Statista, 2021)
• More than 306 billion emails are sent and received each day. (Statista, 2021)
• Active email accounts surpassed 5.6 billion in 2019. (Statista, 2019)
• 64% of small businesses use email marketing to reach customers. (Campaign Monitor, 2021)
• More than 40% of marketers saw budget cuts to email since the pandemic. (Litmus, 2020)
• Across all industries, the average email open rate is 19.8%, the click-through rate is 11.3%, and the bounce rate is 9.4%. (Constant Contact, 2021)
• Marketers who use segmented campaigns note as much as a 760% increase in revenue. (Campaign Monitor, 2019)
• 4 out of 5 marketers said they’d rather give up social media than email marketing. (Litmus, 2020)
• 35% of marketers send their customers 3-5 emails per week. (Not Another State of Marketing, 2020)
• 78% of marketers in 2020 said email is important to overall company success, compared to 71% in 2019. (Litmus, 2020)
• 78% of marketers have seen an increase in email engagement over the last 12 months (Not Another State of Marketing, 2020)
• 31% of B2B marketers say email newsletters are the best way to nurture leads. (Content Marketing Institute, 2020)
• The U.S. spent over 350 million dollars on email advertising in 2019. (Statista, 2019)
• Brands that always include an A/B test in their emails generate an ROI of 48:1. (Litmus, 2019)
• Globally, Fridays see the highest email open rates (nearly 19%), compared to the lowest open rates (17%) on Saturdays. (Campaign Monitor, 2021)
• 66% of marketers believe artificial intelligence is a way to optimize email send times. (Statista, 2019)
• 23% of brands have already experimented with interactive elements in email, an additional 32% are planning on trying it soon. (Not Another State of Marketing, 2020)

B2B Email Marketing Statistics

• 81% of B2B marketers say their most used form of content marketing is email newsletters. (Content Marketing Institute, 2020)
• 16% of all emails never make it into the inbox. (Email Tool Tester, 2019)
• On average, B2B companies send one email marketing campaign every 25 days. (SuperOffice, 2020)
• 31% of B2B marketers say email newsletters are the best way to nurture leads. (Content Marketing Institute, 2020)
• 87% of B2B marketers say email is one of their top free organic distribution channels. (Content Marketing Institute, 2020)
• 90% of content marketers say email engagement is the top metric they track to measure content performance. (Content Marketing Institute, 2020)
• 89% of all B2B email campaigns are sent from a company name. (SuperOffice, 2020)
• The second-most common technology B2B organizations use to assist with content marketing is mail marketing software. Roughly 85% of marketers say they work with these tools. (Content Marketing Institute, 2020)

Mobile Marketing Statistics

• Nearly 55% of global website traffic is generated from mobile devices, excluding tablets. (Statista, 2021)
• Apple iPhone’s native email app has the highest market share, followed by Gmail. (Litmus Labs, 2021)
• Nearly 1 in 5 email campaigns is not optimized for mobile devices. (SuperOffice, 2020)
• Launching a mobile-responsive email design can increase unique mobile clicks by 15%. (MailChimp, 2019)
• Mobile-friendly email is the second most-used tactic email marketers to improve their performance. (HubSpot, 2020)
• 9.3% of email clicks come from tablets, rather than smartphones or computers. (MailChimp, 2019)
• Although people primarily check email on iPhone devices, Gmail is still the most-used email service, with more than 1.5 billion users (CNBC, 2019)

B2C Email Marketing Statistics

• Your audience will reward you with higher open and click rates if you don’t send more than five newsletters a week. (GetResponse, 2020)
• 60% of retail, e-commerce, and consumer goods and services companies are personalizing emails based on past purchases, versus 38% in 2019. (Litmus, 2020)
• More than 8 out of 10 people will open a welcome email, generating 4x as many opens and 10x as many clicks as other email types. (GetResponse, 2020)
• The single message autoresponder email had an astonishing 98% open rate and a 37% click-through rate. (GetResponse, 2020)
• Nearly 22% of all email campaigns are opened within the first hour of sending. (GetResponse, 2020)
• 45% of internet users avoid opening emails from unknown addresses. (Statista, 2019)

Email Marketing Demographics 2021

• 99% of email users check their inbox every day, with some checking 20 times a day. Of those people, 58% of consumers check their email first thing in the morning. (OptinMonster, 2020)
• 40% of consumers say they have at least 50 unread emails in their inbox. (HubSpot, 2020)
• Emails sent by independent artists, writers, and performers have the highest open rate at 34.4%, followed by education (34.1%) and travel and tourism (32.6%). (Constant Contact, 2021)
• On average, the highest email click-through rate goes to the Consulting services industry at 25%, with Administrative and Business Support services in second at 20%, and Home and Building services in third at nearly 19%. (Constant Contact, 2021)
• 26% of retail emails bounce, putting it well above the 9% average bounce rate for all industries. (Constant Contact, 2021)
• 20% of retail, e-commerce, and consumer goods and services companies are personalizing emails based on gender, race, ethnicity, versus 11% in 2019. (Litmus, 2020)
• 59% of Millennials primarily use their smartphone to check email, while 67% of Generation Z scans their inbox on mobile. (Bluecore, 2021)
• 74% of Baby Boomers think email is the most personal channel to receive communications from brands, followed by 72% of Gen X, 64% of Millennials, and 60% of Gen Z. (Bluecore, 2021)
• 91% of women in the US use email, compared to 89% of men. (Statista, 2019)
• Asian Americans are the most popular email users in the US (92%), followed by white users (91%), African American users (88%), Hispanic users (85%), and American Indian or Alaskan Native users (83%). (Statista, 2019)

Apply Your Email Knowledge

Many of the data points will help you make the case for investing more time and money into your email marketing strategy. While you can refer back to this post at any time, you can also start applying them to your next campaign.

Editor’s Note: This blog post was originally published in March 2019, but was updated for comprehensiveness and freshness.

It’s ironic, but despite knowing how to sell products and services, so many marketers have a hard time selling themselves. It can often be difficult to turn the spotlight inward, but creating a standout resume is a skill all marketers need to perfect if they want to grow their career.

How to Write a Marketing Resume

If you’re a marketer whose resume could use a little polish, don’t worry. With just a few resources and some actionable tips from hiring managers themselves, we’ll help you create a truly impressive marketing resume that’s sure to stand out to recruiters.

1. Start with a template.

To make things easy and increase your effectiveness, don’t start from scratch. Resume templates give you a starting place for layout and formatting as well as inspiration for what to include.

Featured Resource: 12 Free Resume Templates

Download 12 free designed, formatted, and customizable resume templates here. Take a look at them, and then use the advice below to customize your resume and make it rise above the rest in the stack.

Alternatively, there are resume builder tools out there that can help as well.

2. Know your target audience.

You never start a marketing campaign without knowing who you want to reach. That’s because once you know your target audience, it’s easier for the other decisions to fall into place.

The same logic applies to your resume. If you know who will read it and what’s important to them, you can shape your message accordingly. To do this, you need to think about the type of job and company you’re hoping to work for.

Ask yourself questions like:

• Is the job purely in inbound marketing, or will it require both traditional and digital work?
• Will you be a specialist or a generalist?
• Who is the employer — an agency with a buzzing digital marketing team in place already, or a small company looking to leverage the power of social media to grow their sales? Or maybe it’s a marketing department within a large and established corporation?

Once you’ve outlined what’s most important to the company and job you’re applying for, you can carefully target your resume to them. You’ll know what skills or traits to highlight, what keywords to use, and which parts of your background will be most interesting to the hiring manager. (For clues about which skills different marketing roles typically require, read this blog post on marketing job descriptions. You can borrow phrasing from those for your own resume.)

3. Define your unique value proposition.

You have a unique blend of skills, characteristics, and experiences that make you different from every marketer. To create a truly effective resume, you need to define exactly what this unique blend is — we’ll call this your value proposition.

To develop your own value proposition, think about what separates you from other marketers. Is it your in-depth knowledge of marketing analytics? Your ability to write irresistible headlines? Perhaps it’s your talent for creating compelling videos? Or maybe you have an impressive record of using social media to drive sales growth? Whatever it is, you can use it to set your resume apart from the crowd.

To a large extent, your value proposition depends on the type of positions and companies you’re targeting. Large and small companies often look for completely different skill sets, as do companies in different industries. So as you think about what makes you uniquely valuable, and how that aligns with the jobs you’re applying to.

4. Describe impact, not features.

One of the oldest copywriting tricks in the book is FAB (features, advantages, benefits).

By selling benefits over features, you’re better able to resonate with your audience because you’re actually painting a picture of what life will be like with the product or service.

The same goes for your resume.

When writing your resume copy, summarizing your experience, or formulating your objective, don’t simply rely on what you’ve done. Instead of creating a list of duties (features) under each role, outline your accomplishments (benefits). These provide a clearer picture of who they’re hiring if they choose you.

For example, instead of “Monitored SEO campaigns,” the following makes a much stronger statement: “Increased organic traffic by 56% in one quarter.”

As a result, the hiring manager is challenged to wonder, “What would life look like if we benefitted from this impact?”

5. Determine your messaging strategy.

It’s crucial to determine your messaging strategy — before you write a single word of your resume. That’s what you do when you’re running a marketing campaign, isn’t it? Here are some of the things to think about:

• What is the best structure for your resume in order to highlight your value proposition?
• Which keywords will your ideal employer be looking for?
• How can you give real-world examples of your value proposition in action? (Think about campaigns you’ve run, social media successes, ideas you developed, etc.)
• What is the best layout and design to reinforce your message?

All these decisions should be made before you start writing, and they should all be made with your target audience in mind. That way you can be sure that when potential employers read your resume, it will immediately strike a chord.

If you want an example of great messaging in a resume, check out the example below. Look at the progression of roles and key accomplishments in those roles — it tells the applicant’s career story while also making them look exceptionally qualified.

6. Don’t overcomplicate things.

Just like the marketing adage says, “A confused mind says no.”

The best way to convey an idea is… simply. Even when the topic is complex.

With this in mind, consider what message you want to send and keep the copy clear and concise to support it.

Use the layout of your resume to help in this endeavor, and don’t be afraid to trim any unnecessary bits.

7. Make sure your resume gets seen.

If you don’t already have a connection at the company you’re applying to, you’ll most likely need to apply through a computer system. This process is what makes it so critical to upload it in a format that allows all recipients to read it as intended, like a PDF. That way, none of the original formatting or spacing is lost in translation, making it really yucky to read from a recruiter’s perspective. Although they’ll still have access to your resume, confusing formatting might distract them from the content.

Many common applications have similar save or export options that let you ultimately save as a PDF. The most common are Microsoft Word and iWork Pages:

• Microsoft Word: Choose File > Save as Adobe PDF
• iWork Pages: Choose File > Export to > PDF

Once you send in your resume, the computer service will do is scan it for relevant keywords that have been programmed in advance by the recruiter. Then, the system will either “pass” or “fail” you, depending on how many keywords and phrases are included in your resume that match what the recruiter’s looking for.

Don’t worry: Even if you “fail,” it doesn’t mean your resume won’t ever get seen by a real human. But it doesn’t look great, either — so try to foresee which keywords the recruiter will be looking for by making a note of all of the skills you have that are relevant to the job description.

Keywords to include might be the names of the social media sites you use, analytics or CRM systems you know, and software programs or SAAS systems you’re familiar with. Make sure you’ve included these terms as seamlessly as possible throughout your resume (where relevant), and add any outliers at the very bottom under a “Technical Skills” or “Digital Marketing Skills” section.

9 Things Hiring Managers Are Looking For in Your Marketing Resume

Sure, computers may be used in the initial screening process, but it’s humans — with real feelings, pet peeves, hobbies, relationships, experiences, and backgrounds — who are ultimately reading and evaluating our resumes.

They’re also the ones who get annoyed when we don’t put our employment record in chronological order; who just don’t feel like reading paragraph-long job descriptions; and who get excited when you went to the same college as them. So to get a sense of what really matters on a marketing resume, I asked some hiring experts what they actually care about when they scan resumes, and here’s the inside scoop on the tips they shared with me. (By the way, don’t miss out on what they said about cover letters at the end.)

• Length
• Formatting
• Writing Quality
• Location
• College/Graduate School and Major/Concentration
• Companies and Titles
• Top Few Bullet Points in Each Section
• Dates of Employment
• Interests and Hobbies

1. Length

Limit your resumes to one page if you can. It takes hiring managers six seconds to decide whether they like your resume or not. If they do, they’ll keep reading. If they don’t… well, it’s on to the next. So, chances are, they won’t even get to page two.

In some cases, bleeding onto another page is OK, especially if you have a lot of really relevant experience. But if you have to do that, just don’t exceed two pages. Remember, recruiters can always look at your LinkedIn profile for the full story. (Because you’ve completed your profile on LinkedIn, right?)

2. Formatting

Formatting speaks to the way candidates collect their thoughts and organize their ideas. As HubSpot’s VP of Sales Productivity and Enablement Andrew Quinn explains it, “A candidate’s resume is their ad to me. How are they structuring this ad so I get a clear picture of what they’re capable of?”

There’s a fine line, though, warns Marketing Team Operations & Strategy Manager Emily MacIntyre. “If you stray too far from normal formatting, it’s hard to read and understand your resume. Don’t get so creative that your resume becomes difficult to digest.”

Below is an example resume with great formatting that’s easy to read. If you like the format and want to use it as your own, you can find it among our free downloadable resume templates here.

The creatives among you might be asking, “What about infographic resumes?” Here’s the general consensus: Don’t make an infographic resume. Every hiring manager I spoke with advised sticking to the classic resume form instead of infographics or other formats.

“Infographic resumes are impossible to understand,” says MacIntyre. “We appreciate creativity, except when it’s overkill and hard to follow. Keep it simple. Everyone appreciates a simple resume. If you’re a designer, showcase your creativity with a cool portfolio website in addition to your simple resume.”

Below is an example of a creative format that’s still easy to read and understand. It was made using the Apple desktop app iWork Pages, which can be exported as a PDF so none of that beautiful formatting gets messed up in translation.

3. Writing Quality

Hiring managers throw away resumes with spelling errors — but writing quality goes beyond just simple spelling mistakes. Writing and presenting data in meaningful ways is a critical skill for any position, from blogging to engineering.

Are the details you want hiring managers to know about you easy to consume? Do you use concise sentences to convey your performance and accomplishments? Are your verb tenses consistent (except for current positions)? Is your language overflowing with buzzwords, or does it sound natural? Are you making sure to use first-person without using “I” or “my”? (See #11 in this blog post to understand why that’s not okay.)

“Formatting, spelling, syntax, and structure are all evidence of attention to detail,” Quinn told me. “This is important for any job, but especially if you’re applying to a job where attention to detail matters.” If you’re applying for a writing position, this is even more important.

4. Location

Hiring managers want to know if you’ll need to relocate. If you already live near the company’s office, great! If you would need to relocate, then it gets a little more complicated. Technically, hiring managers can’t legally ask you directly where you live — but omitting location will raise eyebrows. Even P.O. boxes are a little iffy.

If you do need to relocate, you should still include your current, out-of-town address on your resume, but be prepared to answer relocation status questions in an interview. If the company doesn’t offer relocation packages, will you be able to afford taking the job and moving anyway? If not, you may be wasting time.

5. College/Graduate School and Major/Concentration

Which is more important: Where you went to school, or what you studied?

It depends on the job you’re applying for. In most cases, your degree should make sense for the role. Hiring managers are looking for the tie-in; what’s relevant about what a candidate’s done in school. That doesn’t mean only marketing majors can apply to marketing jobs — marketing teams might hire someone who came out of creative studies like liberal arts, graphic design, or writing. An engineering team, on the other hand, probably won’t hire someone without a computer science degree.

It also depends on how successful you were at the school you attended. While there are some hiring managers who only give interviews to graduates of top-tier schools, most say it helps to go to a top-tier school, but it’s certainly not a deal-breaker if you went to a lower-tier school or community college. A community college graduate with a 4.0 GPA could be more attractive than an Ivy League graduate with a 2.0.

Speaking of GPA — when to take it off your resume is subjective. If your GPA was below a 3.0, consider removing it altogether. If it’s higher than that, Quinn says, “The benchmark is five to seven years after graduation, which is when candidates tend have a solid track record of employment. If you did well in school but had lackluster job prospects following graduation because of, say, a bad economy, you could definitely leave it on longer.”

It goes both ways, he explained: “If you had great jobs and accomplishments following graduation but didn’t have a good GPA, consider removing your GPA earlier.”

Three to five years after college or graduate school graduation, you can move your “Education” section to the bottom of your resume — unless you connected with someone through an alumni network or if you know an executive there also went to your school.

Want to take your marketing education to the next level and make your resume even more appealing to potential employers? Become a certified inbound marketing professional with HubSpot’s free marketing certification.

6. Companies and Titles

Hiring managers will look at where you’ve worked before (do they recognize the company names or know anyone who works there?) and your titles at those companies.

“If you’re applying for a sales position at a software company like HubSpot, we’re looking for experience selling software,” David Fernandez, former Recruiting Team Lead at HubSpot, told me. “If you’re applying for a services position, we’re looking for customer-facing experience.”

Yes, people tweak their titles at previous companies to more closely match the positions they’re applying for. If you do this, your “new” title should be close enough to what you really did that if someone were to call and check a reference, they wouldn’t be dumbfounded. Maybe “Clerk to the Surgical Waiting Room” becomes “Customer Service Clerk.” Also, make sure to change your titles on LinkedIn, too — hiring managers will check for consistency on LinkedIn, Fernandez said.

7. Top Few Bullet Points in Each Section

Each position you’ve had should be accompanied by no more than five to six bullet points. Remember, these hiring managers are scanning your resumes really quickly, so you want to make it easy for them to find and digest the relevant information by consolidating the most important points and putting them first. Paragraphs are a big no-no.

Luckily, you work in a profession where everything can be measured and analyzed, which means it’s relatively easy to tell an impressive story of success. Think about all the ways your work can be quantified through hard data and then fill your resume with action-packed bullet points that convey the value you’ve added.

Focus on accomplishments first before responsibilities and duties. If you had a senior management role, include the number of people you managed. If you built a program from the ground up, call that out.

Also, include goals and metrics that hiring managers can use to compare you against other candidates, and make sure those metrics make sense so you don’t confuse the hiring manager. Run the metrics by your mom. I’m serious. If they make sense to her, then they’re all set. If not, then you weren’t clear enough and you need to tweak the language.

Examples might be increasing social media engagement, improving SEO ROI, driving increased web traffic, reducing bounce rates, boosting landing page conversions, etc. Once you have a list of your results, choose the best four or five and turn these into bullet points like these:

• Drove 37% improvement in newsletter clickthrough rates by rewriting sales copy.
• Grew ecommerce sales 23% in just 6 months by redesigning and A/B testing all landing pages.

8. Dates of Employment

Hiring managers look for job hopping and large gaps in employment, which are both red flags. Job hopping is a sign of failure to commit, a quality no one wants at their company. A word of advice: You should try to stay at every job for at least a year, preferably two or more years. Otherwise, it’s a red flag.

And if you took longer than six months off of work, MacIntyre suggests you explain the gap on your resume. If it’s something like teaching or the Peace Corps that you can describe like a job, then you can insert it into your resume just as you would any other position:

If it’s something like traveling abroad or taking time off for family or personal reasons, you can simply add it in italics of parenthesis. “Travelled abroad.” “Took time off for family.” “Took time off for personal reasons.” Hiring managers just want to see a rational explanation — that you were doing something productive with your time.

9. Interests and Hobbies

Whether you include interests and hobbies on your resume depends on the company and the job. If you’re applying for a creative role, hobbies like photography and painting could be interesting to an employer. If you’re hiring for an accounting role, then a hobby like skydiving wouldn’t be good to include — hiring managers might categorize you as a risk-taker, and do they really want a risk-taker managing their money?

“Think about the conclusions someone could draw from your hobbies relative to the role you’re hiring for,” Quinn advises. “Do they enhance or detract from the image you’re trying to convey? If you know the culture embraces unique individuals that have a broad background and set of interests, then it could be useful information. But conservative organizations probably don’t care what you do in your free time — in fact, they could interpret outside hobbies as distractions.”

Companies with cultures like HubSpot’s want their employees to have some personality and invest in outside interests. So if you’re applying to join that kind of culture, an “Interests” or “Hobbies” section could benefit you. “They’re great conversation starters,” says MacIntyre. “‘You’re a skier? Me too! Which mountain do you go to?’ It creates common ground for conversation and helps us assess culture fit.”

Before including or omitting this section on your resume, gain some intelligence about the company’s environment and culture. (And check out HubSpot’s culture code if you haven’t already.)

Spend Less Time on These…

Personal Statements/Objectives

In fact, we recommend skipping these altogether. Frankly, they’re irrelevant — not to mention way too easy to screw up. I’ve spoken with HubSpot recruiters about numerous times where candidates put the name of another local company on there — huge mistake.

Instead, replace it with a “Skills” or “Key Skills” section at the top of your resume, in column format, that highlights the top six to nine skills applicable to the role you’re applying for. Be sure to change these skills for each job and use the job description as a guideline.

Don’t plagiarize the job description by any means, but you can pull out key phrases. For example, in the example below, one of the listed skills is “Deep understanding of the consumer lifecycle.” That’s because the job description asked for exactly that: a deep understanding of the consumer lifecycle and customer journey.

Pro Tip: Although you should leave this section off your resume, you should have something in the ‘Summary’ section of your LinkedIn profile. Focus this section on specific skills and achievements. It’s a good place to put a link to your portfolio, blog, SlideShare presentations, or examples of work you’ve created like open-source code.

Use that space to talk about specific achievements from previous roles, awards you’ve won, or projects you’ve worked on. The information and skills on here should be applicable to where you’re headed in your career, not irrelevant past skills. (When I first heard this tip, I immediately took “emergency medicine” off of mine.)

Cover Letters

Cover letters vary in importance, depending on industry, and even on individual company. Here at HubSpot, we phased out requiring one — and instead ask candidates thoughtful questions during our application and interview process. Many companies that require you to write a cover letter will read it, but they’ll focus mostly on your resume.

With this in mind, include important details on your resume, like gaps in employment, rather than relying on your cover letter — which may never get read — to explain it. And reallocate those hours you plan to spend writing and perfecting your cover letter to writing and rewriting your resume. Your resume is the most important tool in the first stage of the application process, so spend a lot of time on it and ask multiple people to critique it.

Marketing Resume Examples

So here are some examples of marketer resumes done well:

1. Andrea Fitzgerald

Andrea Fitzgerald uses her page space effectively with listable items on the left and experience on the right. This gives the rest of the resume a little extra “skimmability” so hiring managers can easily find the information important to them.

She also summarizes her achievements in bite-sized sentences. This combined with the vertical format gives a lot of room to fully list out the depth of experience Fitzgerald has.

2. Sarah Casdorph

There’s an old saying out there for keeping resumes to one page, but for marketers with extensive experience, the one page isn’t always possible without compromising readability and design. At the same time, anything on the second page is at risk of being ignored.

Sarah Casdorph solves for this, putting top skills on the front page and pulling out “notable impacts” for each position. Not only is her two-pager easily navigable, but there’s a clear trail of achievement.

3. Jess Johnson

Jess Johnson applied to HubSpot with this resume, tailored to the job and company branding. By taking this unique approach, her goal was to stand out from other applicants. While her resume wasn’t the only factor in her landing the job, I imagine it gained a bit of attention. After all, a hiring manager is looking for applicants they can picture in the position.

4. Natalie Gullatt

Natalie Gullatt takes a more traditional approach with her resume, abandoning fancy frills in favor of hard-hitting copy. She expertly conveys her marketing impact with metrics (e.g. “decrease[d] costs by 61%” and “generated a $746k revenue pipeline”) so that anyone considering her for the role can ask themselves: “What if she could do that for us too?”

It’s Just Like Marketing

As a marketer, you have a talent for communication and a solid understanding of what makes people buy. The good news is that by applying this knowledge to your own resume, you can easily stand out from the crowd.

Editor’s note: This post was originally published in July 2018 and has been updated for comprehensiveness.

If you’ve ever visited a website that served you an error page, you know how frustrating it is.

One of the worst things you can do as a brand is not meet your audience’s needs and expectations. If your website visitors see an error page when they’re looking for help or information, they could get frustrated and lose trust in your brand, permanently damaging your reputation.

The 504 Gateway Timeout Error is one type of error that can hurt the user experience in this way. To help you avoid losing brand sentiment and consumer trust, we’ve fleshed out exactly what this error means and what its most common causes and solutions are.

Here’s how a 504 Gateway Timeout Error might appear in your user’s browser:

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504 Errors Wording

The screenshot above depicts how a 504 Gateway Timeout Error appears in one server. Below are some other common ways a 504 error might appear, depending on the server, operating system, or browser you’re using.

• In Google Chrome, a 504 error will appear as HTTP ERROR 504. This code will appear below a message that reads something like: “This site can’t be reached. _____ took too long to respond.”

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• In Windows-based programs, a 504 error will appear as ERROR 504, HTTP_STATUS_GATEWAY_TIMEOUT, or “The request was timed out waiting for a gateway message.” Here’s how it may appear when using Excel:

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• During a Windows Update, a Gateway Timeout Error generates a 0x80244023 error code. The message will be: WU_E_PT_HTTP_STATUS_GATEWAY_TIMEOUT.

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• In other operating systems, web servers, or browsers, a 504 error may also result in the following message — although it’s less common: “The proxy server did not receive a timely response from the upstream server.” Here’s a slight variation:

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So now we know how the 504 error is worded — but what does it mean exactly? Let’s decode it below.

What does 504 gateway timeout mean?

When visiting a website, your server sends a request to another server where that site is hosted. This server — known as the “upstream server” — receives the request and responds with whatever resources are needed to load the website on your browser.

However, a 504 Gateway Timeout error means that your server didn’t receive a quick enough response from the upstream server. Because its request timed out, your server is unable to load the web page and, ultimately, fulfill its role as a gateway — hence the name “Gateway Timeout” error.

You might be wondering what exactly causes the delay in the upstream server’s response — and that’s a good question. Let’s address it below.

504 Gateway Timeout Causes

504 Gateway Timeout Errors are among the most frustrating HTTP status codes you can receive. They indicate what happened to your website, but they don’t tell you why it happened, making it challenging for you to pinpoint its cause and ultimately correct the issue.

Below are a few possibilities.

Server Connectivity Issues

Most websites live on multiple servers or third-party hosting providers. If your server is down for maintenance or any other reason, your website could serve visitors a 504 Gateway Timeout Error page.

DNS Changes

If you’ve recently changed servers or moved your website to a different IP address, it’ll make changes to your website’s DNS server. This could cause your website to serve its visitors a 504 Gateway Timeout Error page. Your website won’t be up and running until these DNS changes take full effect, which can take a few hours.

Faulty Firewall Configurations

Your firewall is your website’s gatekeeper, protecting your site from malicious visitors or distributed denial-of-service (DDoS) attacks. Sometimes, a faulty firewall configuration will cause your firewall to deem requests from a content delivery network as an attack on your server and reject them, resulting in a 504 Gateway Timeout Error.

Errors in Your Website’s Code

If there’s a mistake in your website’s code, your server might not be able to correctly answer requests from a content delivery network.

Network Connectivity Errors

Since a 504 error is the result of a timeout during the processing of a request between servers, the problem likely lies with them — not the user’s internet connection or device. However, if only one user reports seeing a 504 error on your site, it could have to do with their modem, router, or another device. or their internet connection.

Since there are multiple reasons why a 504 error might occur, it will ultimately be up to you to rule each one out until you find the true cause. Fortunately, there are five common and effective solutions for fixing most 504 Gateway Timeout Errors’ causes.

1. Look for server connectivity issues.

If your server is down for maintenance or any other reason, then your website will likely serve visitors a 504 Gateway Timeout Error page. The only way to troubleshoot this issue is to wait for your server to finish maintenance or fix the problem causing the error.

2. Check for any DNS changes.

If you’ve recently changed hosting providers or moved your website to a different IP address, then your website’s DNS server will need to be updated. These DNS changes take a few hours to process so in the meantime your website might serve visitors a 504 Gateway Timeout Error page. The only solution is to sit tight while these DNS changes take effect.

3. Sift through your logs.

If the problem is not your server’s connection or DNS information, then check out your server logs. These logs provide details about your server’s health and status. Sifting through them may uncover other issues that could be causing a 504 error.

4. Fix faulty firewall configurations.

A faulty firewall configuration may be the reason behind your 504 Gateway Timeout Error. To rule it out as the cause, you can temporarily deactivate your firewall.

If your device runs on Windows, then navigate to your control panel and click Update & Security > Windows Security > Virus & Threat Protection > Manage Settings. On this settings page, you can deactivate your firewall.

If your device runs on Mac OS, then simply navigate to System Preferences > Security & Privacy > Firewall to deactivate it.

Once you’ve deactivated your firewall, check to see if the 504 error is resolved. If it is, you can either reconfigure the settings of your existing antivirus program or switch to a new one.

If the error is not resolved, don’t forget to reactivate your firewall before moving onto the next step.

5. Comb through your website’s code to find bugs.

Comb through your code to find any bugs or copy your code into a development machine. It’ll perform a thorough debug process that will simulate the situation in which your 504 Gateway Timeout Error occurred and allow you to see the exact moment where things went wrong.

6. Contact your hosting provider.

Contacting your hosting provider should be a last resort. But if you’ve tried the steps above and are still seeing the 504 Gateway Timeout error, they may be able to solve the issue or provide valuable insight.

How 504 Gateway Timeout Errors Affect SEO

Fixing a 504 Gateway Timeout Error can take time — but it’s well worth the effort considering how it can impact your site’s technical SEO.

Like an HTTP 500 Internal Server Error, 503 error, or any other 5xx error, a 504 Gateway Timeout error prevents your website from loading. This not only hurts the user experience — it also hurts your SEO performance.

If a web crawler attempts to crawl one of your pages and is served a 504 error, then it can’t crawl the page. If that page has already been indexed, then it might be lowered in the search engine results. Or it might be deindexed if the error persists.

Resolving the 504 Gateway Timeout Error

There’s no foolproof way to prevent 504 Gateway Timeout Errors on your site, but there are steps you can take to resolve them. By fixing this error as quickly as possible, you’ll ensure that visitors continue to have seamless experiences on your site and mitigate any negative impacts on your SEO.

Editor’s note: This post was originally published in January 2019 and has been updated for comprehensiveness.

Strikethrough text is like body language in your writing. It allows you to convey subtext or your true opinion about something, without explicitly expressing it:

If the guest post pitch doesn’t have a draft attached, I will put in the extra effort to permanently delete it from my inbox probably won’t respond.

It’s also a great way to copyedit your content and the content of your peers, collaborate in a document, remind yourself of changes that had to be made (or need to be made) in a document, teach someone else who’s working in the document, and more.

Below, we’ll cover the simple steps involved in adding a strikethrough in your Google Doc manually as well as with an available shortcut.

How to Strikethrough on Google Docs

To leverage one of writing’s most popular tools on Google Docs, follow the instructions below:

1. Highlight the text you want to strikethrough.

2. Click the “Format” section in the header.

3. Hover over the “Text” button.

4. Select the “Strikethrough” button.

Strikethrough Shortcut on Google Docs

If you want to strikethrough text in a more efficient way, use the keyboard shortcut for it:

• On Mac, highlight your text and ⌘ + Shift + X.
• On PC, highlight your text and press Alt + Shift + 5.

Strikethrough Your Text In Google Docs

Striking through your text in Google Docs is easy — there’s even a shortcut available to expedite the process. Start crossing out whatever you need to in your documents using the steps above.

Editor’s note: This post was originally published in July 2018 and has been updated for comprehensiveness.

Terminology is everything. Marketing, Sales, Product, Service — virtually every function in a business relies on some common terminology to do their best work. One area where alignment on terminology is essential is goal setting.

Whether you use the OKR model, the KPI framework, the Golden Circle, or another methodology, everyone in the company should understand the difference between a goal and an objective. Without this shared knowledge, teams could risk wasting time on irrelevant activities, at best, or working against a common purpose, at worst.

“Goals” and “Objectives” often seem like two interchangeable phrases on the surface. “We have ambitious goals for 2019,” you might tell your marketing team, following up with, “Our objectives are aggressive but entirely possible.”

To make your strategy crystal clear and gain alignment, it’s vital that your employees are up-to-date on the two most-used terms when outlining your quarterly and yearly strategy.

Here, we’ll explain the difference between goals and objectives and discuss some of the most effective goal-setting frameworks used by marketing professionals today. You’ll also find measurement tactics to track your progress. By the end of this post, you can wave goodbye to ambiguity when it comes to your long-term and short-term marketing plans.

Goals are undoubtedly critical to your business’s success. Ultimately, your company’s goals should align with your vision and mission in order for employees to best guide their own actions and decisions.

For instance, let’s say this year your leadership team has outlined three broad goals for your company:

1. Create a more inclusive workplace culture
2. Grow international brand awareness
3. Increase customer retention by 40%

Great…now what?

Here’s where objectives come into play — objectives are essentially the measurable actions you can take to achieve your overall goals. Typically, you’d use the S.M.A.R.T. criteria to define and measure specific objectives.

Featured Resource: Free SMART Goal Template

Download this Template for Free

“Create a more inclusive workplace culture” is an admirable and important goal to have, but it’s vague and too broad to measure. Does “more inclusive” mean one diversity and inclusion panel discussion, or does it mean a 10% increase in women in leadership positions?

Ultimately, your objectives will help your employees understand exactly what you expect from them.

In another example, let’s say you inform your marketing department that your overall goal is to “grow international brand awareness”.

Now, when your social media marketing manager is crafting her quarterly video campaign, she’ll think to herself — Hmm. How can I increase international brand awareness?

She can cater her objectives to fit company goals, as well as her own personal vision. Perhaps she decides, “To demonstrate my success at increasing international brand awareness, my objectives for my video marketing campaign will be a) 10% of all form submissions come from outside the U.S., and b) an increase in engagement from Spanish-speaking Facebook fans by 5%.”

Your social media marketing manager can then use her unique objectives to measure whether or not she’s contributing to the larger company goal of increasing international brand awareness.

As you can see, objectives can be uniquely tailored to fit each departments’ needs, and allow for a large amount of autonomy. By instilling clear and firm company goals, you can feel confident that your employees are all working in the same direction, but taking largely different steps (e.g. objectives) to end up at the same finish line.

There’s one more term differentiation you need to know — objectives versus strategy.

Referencing our example above, let’s say your social media marketing manager decides one of her objectives will be “an increase in engagement from Spanish-speaking Facebook fans by 5%”.

This is aligned with your company’s goal to increase international brand awareness.

A strategy, then, tells your employee or team how she can accomplish her objectives. For instance, your social media marketing manager might decide to focus her paid efforts on Spanish-speaking countries, using Facebook’s location targeting features. Alternatively, maybe she decides to cultivate partnerships with international companies and posts videos in Spanish on Facebook specifically highlighting the work of those international organizations.

Both of these options are examples of strategies.

Her strategy might change over time. She might decide her paid efforts aren’t working, and try something else. Ultimately, however, her objective (increase engagement from Spanish-speaking Facebook fans by 5%) should remain the same.

Types of Goals

There isn’t a one-size-fits-all approach to communicating goals. There are many things businesses want to measure, especially from a marketing perspective, so it’s important to have several types of goals to choose from when setting the course for the year ahead.

Time-Based Goals

The first type of goal that businesses use to set a strategic direction is the time-based goal. This goal type provides a high-level explanation for what teams or individuals should be striving toward within a certain timeframe. Time-based goals can be short-term or long-term depending on the needs of your organization.

Time-based goals help teams and individuals plan and execute urgent tasks. Some goals are time-sensitive and the primary outcome of achieving these types of goals is that they’re completed on time.

An example of a time-based goal might be “Increase revenue by 10% to qualify for the best-in-class awards ceremony in August.” Because the award’s ceremony has a fixed date and the action stated in the goal is a requirement of the ceremony, this goal should be time-bound to increase the likelihood of reaching it.

Outcome-Oriented Goals

Outcome-oriented goals are independent of a specific timeframe and typically outline what the business is aiming to achieve at some point in the future. The objectives for outcome-oriented goals provide more context around when this goal should be completed and how to measure the success of the goal.

For big picture changes, leadership transitions, and other types of major business milestones, outcome-oriented goals are used to communicate a new vision and era within a company. Objectives for this type of goal communicate actionable changes for employees, and therefore, pair well with process-oriented goals which we talk about next.

Process-Oriented Goals

If your business is aiming to set the direction for new workflows and processes, a process-oriented goal is the best choice. A process-oriented goal does not explain what outcome is being achieved. Instead, this goal type is prescriptive and explains what the team is responsible for doing in order to achieve an outcome.

Objectives that are process-oriented can provide the tactical guidance employees need to do their day-to-day work. This goal and objective type works well during transition periods where change management is underway in a company. Process-oriented goals may be short-term or even temporary because once they’ve been achieved, the new and improved processes can be put into action on a regular basis.

How to Measure Goals

Measurement is a key component of any S.M.A.R.T. goal, but how exactly do you measure one? There are a few ways to determine if your actions yielded the desired outcome of your goals. Let’s take a look at them below.

Ask a Closed-Ended Question

First, the simplest way to measure a goal is by asking whether or not you met it. If your goal was written clearly, this should be fairly simple. Process-oriented goals are the easiest to measure in this way because they’re usually yes or no answers.

For example, if your goal is to hold a quarterly alignment meeting between your department and another, you can answer “yes, the two teams had a quarterly alignment meeting” or “no, the quarterly alignment meeting didn’t happen.” For goals that weren’t met, be sure to note the reason why so that you can revisit the goal at your next planning session and determine if it’s worth trying again in the future.

Use a Points System

Multi-faceted goals can be difficult to measure, but if you have a guideline to follow when writing the goal, you can use that same guideline to measure it. For example, if your goal is to launch a new website by quarter three, you can split this goal into two measurable parts: the action and the deadline. If the team launches the website on time, the goal can be measured by awarding it two points — one for the action, and one for completing the action on time. If the website was launched late, the goal can be measured by awarding it only one point for completing the action and none for the deadline.

The points system should be specific to your organization and align with a larger measurement system that is connected to performance or revenue. Don’t forget to communicate the points system before you begin planning goals so that everyone is aware of how the goals will be measured.

Follow a Rubric

Qualitative goals and goals without strict deadlines are difficult to measure because there are fewer numbers involved. In this case, you may find a rubric system useful when measuring these types of goals. With a rubric, you’ll have an opportunity to evaluate the context surrounding the goal and adjust the way it is measured.

For instance, your team was working toward a process-oriented goal that, unfortunately, didn’t make the process easier. Instead, the team has reported longer workflows and more bottlenecks than they had before. In this case, a rubric can help determine what you expected the outcome of this goal to be and document what actually happened in order to report this goal as unsuccessful.

How to Measure Objectives

Because objectives are more specific than goals, they’re more straightforward to measure. To measure objectives, you can use one of the following concepts.

Measure Attainment

Most objectives will feature quantitative data like units, numbers, and figures. This means you can measure the progress you’ve made toward the outcome you expected to achieve.

Let’s say your team wanted to generate 500 leads from a marketing campaign, and they managed to get 475. The attainment of that original 500-lead goal is 95%.

(475/500*100) = 95% Goal Attainment

As with any measurement, your organization can determine what is below average, average, and exceptional attainment which may differ by team or department.

Measure Qualitative Data with Surveys

For objectives that aim to change behavior or are affected by people in another way, quantitative measurements may not tell the full story of whether or not you met your objective. Surveys, focus groups, and other behavior measurements can provide the data you need to measure success.

In HR functions, the team may want to improve employee satisfaction within the sales team. There isn’t a sole quantitative metric that can be used to measure this objective. Surveys like the eNPS can be a great way to measure a shift in culture that leads to changes in the company culture.

Measure Past Performance vs. Current Performance

Can you name a company that doesn’t want to improve its brand awareness? Neither can I. This is one of the most common objectives to measure on marketing teams, but it’s also one of the most difficult to measure. Everyone tracks it differently, so how do you know for sure if you’re measuring it correctly? How do you know if someone is aware of your brand now compared to a month ago without asking every single person in your target audience?

For objectives like this that hold valuable insight, you’ll have to get creative and define your own metrics to measure. In this example about brand awareness, one way to measure it is by comparing how many direct searches or branded search terms you’re receiving now compared to a point in time in the past. Sure, it’s not perfect, but it is constant — that means you’ll have a fixed number to compare against. As long as your stakeholders agree on what metrics and numbers to compare, you’ll find that measuring these types of objectives isn’t so hard after all.

Examples of Goals and Objectives

Scenario 1: A Milestone Goal

Goal: Open a new company HQ in Phoenix, AZ by Q4.

Objective: Obtain all licensing and permit documents by Q2.

In order to open a new HQ, you’ll need to do a lot of planning before Q4 to achieve the goal. Objectives will help keep you on track so that every step of the way is accounted for.

How to Measure a Milestone Goal

To measure the goal and objective in this example, you can use either the “closed-ended question” framework or the “points” framework. Did you open the new HQ? If so, you’ve met the goal according to the “closed-ended question” measurement. Did you open the new HQ on time? If not, award yourself one point for completing the activity and zero points for completing it late.

By the end of Q4, each objective will have been built upon one another to reach the overall goal of opening the new HQ.

Scenario 2: A Growth Goal

Goal: Increase company market share by 10%.

Objective: Grow customer base by 22% month-over-month for the next 12 months.

We see that the goal and the objective are dependent on one another, and one way to grow market share is to acquire new customers.

How to Measure a Growth Goal

Because this goal is high-level and slightly vague, you may try to measure it by itself using the “closed-ended question” framework, but I’d suggest you don’t — here’s why. A goal like this can be affected by several other factors that aren’t outlined in your objectives. Those factors may even be outside of your organization’s control.

When Popeye’s launched its chicken sandwich campaign, it didn’t expect to gain market share in the chicken sandwich category so quickly. Due to factors outside of its control, the company met its goal, but that success probably had little to do with the objectives the company originally set to achieve that goal. While it’s not a bad thing that the company achieved its goal, it’s important that your objectives explain why that goal was achieved.

Measuring the objective in this example using the attainment framework will not only give your stakeholders an idea of how closely you met the goal due to activities within your control, it’ll highlight any factors that affected your goal but weren’t included as objectives. This will inform your team on what to include during the next goal planning session.

Scenario 3: A Quantitative Goal

Goal: Reduce donut cost by 18% in the next five years.

Objective: Switch to a lower-cost sugar provider in the next six months.

The goal in this example is outcome-based and time-based while the objective is process-oriented. The goal and objective are closely related to one another, but the two will need to be assessed differently in order to measure success.

How to Measure a Quantitative Goal

Use the attainment framework to measure the goal and the past vs. present metric for the objective. As each objective focuses on lowering the cost of the materials that make up the product referenced in the goal, the closer you’ll be to achieving the goal. Therefore, you’ll want to make sure to compare the new vendor’s price of sugar, in this case, to the previous vendor’s price. At the five-year mark, use measure attainment to the goal of 18% to determine if you met or exceeded the goal.

Set Effective Goals and Objectives For Your Team This Quarter

Goals and objectives are often used interchangeably, but they serve different purposes in business. Using the same language to describe the direction and progress within your organization will keep everyone on the same page and working toward the same outcome.

Although these two terms have specific definitions, don’t get too caught up in the semantics — remember the most important part of goal-setting is getting the work done and showing results. If you’re not sure where to start, we’ve got you covered. Download the free marketing goal-setting template below to get your team moving in the right direction.

Editor’s note: This post was originally published in April 2019 and has been updated for comprehensiveness.

According to Career Builder, 40% of recruiters look for a cover letter when they’re considering job applicants.

But if you had to flip through a hundred cover letters a day, and each one began, “To whom it may concern, I am applying for the digital marketing position at your company …”, how important would you rank them?

Your cover letter is an opportunity to showcase your personality, display your interest in the job, and include relevant information that otherwise wouldn’t be surfaced in your application. An ideal cover letter leaves the hiring manager with a positive and memorable impression of you, something a resume alone won’t always do.

To help you overcome writer’s block and hook your reader right away, take a look at some sharp opening sentences you can use for inspiration.

Read on to find out 14 ways to grab an employer’s attention with an exceptional cover letter introduction.

Featured Resource: 5 Free Cover Letter Templates

Download the Templates

Start off your cover letter (and finish it) with a bang with 5 Free Cover Letter Templates. The templates are professional and completely customizable to help you get your dream job. 

How to Start a Cover Letter

1. Start with humor.

Employers are humans too, and they’ll often appreciate a good joke, pun, or funny opening line as much as the next person. If done tastefully and respectfully, starting your cover letter off with a joke can be an excellent way to stand out.

Plus, a joke can still include a powerful explanation for why you’re the right person for the job, without coming off as boastful. For instance, think about something you love to do or something you’re really good at, and then imagine how friends or family might make a joke about it — if you’re really good at analyzing data, for example, a joke or pun related to that might be a good way to exemplify both your skills and personality.

Here’s a good example of using humor to bring attention to your skills, from The Muse (you’ll notice this is one of our picks for most creative opening lines, earlier in this article):

“I considered submitting my latest credit card statement as proof of just how much I love online shopping, but I thought a safer approach might be writing this cover letter, describing all the reasons why I’m the girl who can take Stylight’s business to the next level.”

Why This Works

Right away, the personality displayed here grabs the reader’s attention. Even better, this applicant uses humor to convey an important message to the employer — she loves shopping, and she’s well-versed in ecommerce as a consumer — which might’ve otherwise not come up on her resume or phone screening.

2. Start with passion.

For an employer to know you’ll stay dedicated to the role and company, they’ll want to ensure you’re passionate about what the job entails. Passion is more incentivizing than a paycheck.

For an employer, demonstrating how your passion matches the required skillset is a promising sign that you’d enjoy your job — if you enjoy your job, you’re more likely to stick around longer, help drive company growth, and become a dedicated member of the team.

Consider starting your cover letter with a few lines that showcase your passion: “I’ve been passionate about writing since I was ten years old. My love for writing has led me to write two personal travel blogs, get published in a local newspaper, and pursue two summer internships at publishing firms. Now, I’d love the opportunity to combine my writing skills with my interest in storytelling as a content marketer at Company A.”

Why This Works

If you don’t have extensive work experience in the industry you’re trying to break into, but you’ve been unofficially preparing for years, let the employer know. In the above example, the candidate’s resume would probably look weak, with only internships indicating professional experience. Her cover letter introduction, however, shows the employer she’s been writing for audiences and advancing her natural ability for years.

3. Start with an accomplishment.

Employers like seeing numbers. It isn’t enough to mention you’re a “digital marketer with proven success in SEO strategies.” Proven success? Okay, can we see?

It’s more powerful to provide statistics. You want to show the employer you’re capable of solving for long-term results. How have you contributed to your company’s bottom line? For instance, did your Facebook marketing campaign grow your social media following, or has your blog content increased organic traffic?

Consider starting your cover letter with something like this: “Over the past year as digital marketing manager at Company A, I’ve generated $30k+ in revenue, increased organic traffic to our blog by 14%, and almost tripled our social media ROI.”

Even if you don’t have the work experience to report impressive numbers, you can still offer proof when opening with an accomplishment. Think about the qualitative feedback you’ve received from employers. For instance, how would your boss compliment you or tell you you’re doing a good job? An accomplishment can be as simple as your boss sending you an appreciative email regarding your diligent meeting notes.

In this example from The Muse, the applicant provides an example of a skill for which he’s been previously acknowledged: “My last boss once told me that my phone manner could probably diffuse an international hostage situation. I’ve always had a knack for communicating with people — the easygoing and the difficult alike — and I’d love to bring that skill to the office manager position at Shutterstock.”

Why This Works

Even though the applicant doesn’t offer numbers as proof of success, they do manage to highlight some proof of their past performance in the form of a former boss’s praise. The candidate’s candid and funny explanation — that his last boss liked his phone manners — is another good way to brag about accomplishments without, well, bragging.

4. Start with excitement for the company.

Employers want to know why you like their company, and they’ll appreciate an explanation on why you’re interested. But it’s imperative your reasoning is thoughtful and considerate, and specific to the company. For instance, if you’re applying for a financial position, don’t write about your interest in finance; write about how your interest in finance relates to the company’s goals.

You don’t want to just say, “I’m excited to work at Company A because I’m passionate about finance, and I think my skills and experiences will be a good match.” Sure, you’ve explained why you want to work in the financial industry, but you’ve done nothing to explain why Company A specifically suits your interests.

Instead, you’ll want to mention something about the company and culture in correlation to your interest in finance. Take a look at this example from Glassdoor: “When I discovered Accounting Solutions was hiring, I knew I had to apply. I’ve been waiting to find a company where I feel like I can make a difference while working as an accountant. Not only are your clients awesome, but the overall mission of your company is something I believe in, too.”

Why This Works

This candidate shows they’ve done their research and care about Accounting Solutions in particular. Remember, employers want to hire people who have a demonstrated interest in working at their company. They want someone who will enjoy the nature of the work, but just as importantly, they want a candidate who enjoys the work culture and the company mission as well.

5. Start with news about the company.

Mentioning company news in your introduction indicates you’ve done research on the company. Plus, including company news might give you the chance to incorporate your own values, as well. If the company just won an award for its innovative solutions in the computer industry, for instance, you might add how you value forward-thinking methods in technology, as well.

Here’s an example of an introduction that uses a newsworthy event, from Indeed: “When I saw that Company ABC was featured in Fortune Magazine last month for its commitment to renewable energy and reducing waste in the workplace — all while experiencing triple-digit revenue growth — I was inspired. With my track record of reducing costs by 30%+ and promoting greener workplaces, I’m excited about the possibility of taking on the account executive role to expand your company’s growth and work towards a more sustainable future.”

Why This Works

The candidate does a good job demonstrating how Company ABC’s news aligns well with the candidate’s personal achievements. She shows she’s done her research on the company, and also indicates she values similar environmental efforts in the workplace.

6. Start with what they don’t know.

According to one seasoned hiring manager, a cover letter that begins, “I am writing to apply for [open position] at [name of company]” is grounds for nearly instant rejection. Of course you’re applying for this job — why waste your lede with something so boring and obvious?

Your cover letter should never directly state what they already know — or restate what’s already listed on your resume. Instead, start your cover letter by offering something new, expanding on what the employer already knows about you, and presenting new details about what you can bring to the company. Impress employers by telling them something about your skills or experiences they don’t already know.

To offer new information not displayed on his resume, one of my colleagues at HubSpot wrote this cover letter introduction: “My resume will tell you I’m Content Marketing Certified. Your records will tell you I’ve interviewed for a few different HubSpot positions in the past. What neither one will tell you is that I’ve been working with your customer success team to build a new campaign strategy for my company — one of your latest (and largest) clients.”

Why This Works

The candidate wrote an introduction that captured the reader’s attention and demonstrated he wasn’t interested in wasting anyone’s time. This is a memorable and impressive tactic. Consider writing a similar introduction, where you provide information absent from your resume.

7. Start with what you can bring to the table.

A hiring manager here at HubSpot told me she always looks for cover letters to tell her how the company and applicant can benefit each other.

Any employer is going to want to know why you think you can grow from the position you’re applying to. An employer is more inclined to hire you if she thinks you have a genuine, intrinsic motivation to work hard in the role.

A hiring manager is also going to want to know how you’ll contribute to the company’s larger vision and goals. It’s important for the manager to know what you want to get out of the role, but it’s equally important to know how you’ll help the company grow. How will the company benefit from you, over someone else?

Here’s an example: “I am seeking opportunities to improve my writing ability in a forward-thinking environment while growing organic traffic and optimizing content to beat out competitors in search engines. At Company A, I believe I will find that match.”

Why This Works

See how it works? In the example above, the candidate explained how she’d benefit from the role. She also explained what Company A could get out of the transaction — increased organic traffic, and optimized content — so the hiring manager is informed of the equality of the potential relationship.

8. Start with a statement that surprises them.

When applying for a role at HubSpot, one of my colleagues began her cover letter like this: “I like to think of myself as a round peg thriving in a square hole kind of world.”

Doesn’t that make you want to keep reading? It certainly kept me interested. Of course, you’ll only want to include a bold statement if you can follow it up with some concrete supporting information. My colleague, for example, continued by writing this: “What does this mean? It means that my diverse background makes me a well-rounded candidate who is able to comprehend, develop and execute various functions in business.”

Why This Works

While the rest of her cover letter veered on the side of professional, her opening line was casual, quirky, and surprising. Plus, you feel her personality in the line, and when an employer feels like a real person is behind the cover letter, she’s going to want to keep reading.

9. Start with a lesson you’ve learned in your career.

A great way to start a cover letter is with a lesson you’ve learned in your industry from your experience.

For example, you might say something like, “As a [current job position] with high-level management experience in the [industry], I learned that the best way to achieve success was to [biggest lesson you’ve learned].”

Why This Works

This opening sentence lets a recruiter know your experience level. Not only that, but it starts off with how you can benefit the company, not how the company will benefit you.

10. Start off with intrigue.

When you’re applying to larger corporate companies, you know that recruiters are getting hundreds of applicants for one entry-level position.

It’s important to intrigue the hiring manager and recognize that they’re looking at several applicants.

For example, you could say, “I understand that you have been deluged with resumes since you’ve been listed as one of the best companies to work for. Mine is one more, but I do have experience that is hard to come by.”

Why This Works

After this, it’d be great to list examples, stats, and experience that set you apart from other candidates and will benefit the company.

Recruiters see countless resumes and cover letters every day. It’s important to start your cover letter in a unique way so you can stand out amongst the crowd.

11. Start with a mutual connection. 

If an internal employee suggested you apply for a role at their company, don’t be shy about highlighting that fact. Hiring Managers will want to see that you’ve been vetted — even informally — by someone else at the company. Recognizing the name of someone they know internally will likely persuade them to give you another look. 

To do this tactfully, start with something like this: “At the suggestion of my old colleague Jane Smith, I am submitting my resume for your consideration for the senior copywriter position. Jane’s knowledge and enthusiasm for Company X further convinced me that this is a company where my communication skills, passion for travel, and desire to be challenged can be met.”

Why This Works 

When the hiring manager sees a fellow employee can attest to your work ethic, it helps assuage any risk she might feel she’s taking by hiring someone she doesn’t know personally. Plus, it shows you’ve done your research and you’re truly interested in the company itself — rather than sending off a slew of generic cover letters, you took the time to identify an internal connection.

12. Begin with your personal mission statement. 

Don’t have a personal mission statement? You might want to take some time to create one. A good mission statement can help hiring managers understand why you’re passionate about what you do — which goes a long way towards ensuring you’ll work hard in your next role. 

A few examples on how you might start a cover letter with a personal mission statement look like this: “As a content creator, I believe inspiring readers through creative, persuasive copywriting is vital for helping them excel professionally.”

Or: “As a leader, I believe encouraging innovation and creativity is critical for ensuring my employees can do their best work and improve the lives of our customers.”

Why This Works

A manager can help you level up on certain key skills, but she can’t teach you to love your job. By demonstrating an intrinsic motivation, you’re essentially telling the hiring manager, “I know the importance of this role — so I won’t slack off on it.”

Editor’s note: This post was originally published in May 2018 and has been updated for comprehensiveness.

Perhaps one of the most challenging parts of making an impact on social media is coming up with something profound to say, especially in a 280 character Tweet. Crafting one often leaves us staring blankly at that little blinking cursor, hoping for a way to rephrase the Tweet to let up some characters for an image, a link, or that ever-essential hashtag.

Unsurprisingly, a Twitter bio is equally challenging. You mean to tell me that I only have 160 characters to explain to the Twittersphere who I am and what I do?

It might not seem like a big deal, but keep this in mind: Your bio is one of the main things people use to decide whether or not to follow you on Twitter — so what you write needs to count. Here are a few quick steps to help:

As we’ve mentioned, leaning on humor can be a quick way to show off your personality and make you seem relatable to audiences. To give you some inspiration, we’re taking a moment to highlight 31 high-quality, and sometimes amusing, Twitter bios that get the job done.

31 of the Funniest Twitter Bios We Could Find

1. @Twitter

Why this works:

You can’t have a list of great Twitter bios without including Twitter’s Twitter bio. It reads, “what’s happening?!” which is a clever play on the words displayed in the draft box before you type a Tweet. It’s humorous because Twitter is a busy and active platform, so it’s not uncommon to long on to the app, see a storm of tweets about something you don’t yet understand, and internally say, “What’s happening?!?”

2. @TheMikeTrainor

Why this works:

Comedian and writer Mike Trainor makes my inner seven-year-old want to ask him to pull my finger. Also, imagining Mr. Trainor saying, “He who smelt it,” while looking as dapper as he does in his profile picture is a little slice of added amusement. Plus, we can’t help but love this bio’s self-deprecation, in its allusion to the fact that one of his shows is “still airing somehow.”

3. @topicals

Why this works:

Skincare can sometimes be intimidating as there are a wide variety of products to choose from.

Topicals’ main goal is to remove that potential anxiety by creating products that are fun and exciting to use, and their Twitter bio tells us exactly that: “Skincare for funner flare-ups.”

4. @UberFacts

Why this works:

UberFacts fills our brains with seemingly unnecessary information all day, every day. Though with the rise of popularity in bar-hosted trivia nights and games like Trivia Crack, I wouldn’t say we’ll never need to know things like this:

Berserk llama syndrome is a real condition where a llama believes its human owner is also a llama, causing the animal to become aggressive.

— UberFacts (@UberFacts) August 21, 2017

5. @FranksRedHot

Why this works:

If you’re as big a fan of Frank’s RedHot as we are, then you know how easy it to actually but that — ahem — [stuff] on everything. Of course, as marketers, we agree that the brand might as well put it on Twitter, too.

6. @mikeindustries

Why this works:

Mike Davidson, former VP of Design at Twitter, is a connoisseur of sorts — and while he has an impressive background, we do enjoy his present credential of, “Currently chillin’.”

We also can’t help but wonder: Does the Twitter bio 160 character limit have to do with the aesthetics of a Twitter page’s design? Is Mike Davidson to blame?

7. @LabMuffin

Why this works:

Dr. Michelle Wong’s mission is to educate the public on the chemistry behind beauty products to help consumers make informed decisions. When you read her Twitter bio, you get a straightforward understanding of what you can expect to see in her Tweets.

She also includes links to other social profiles, helping her build legitimacy and drive traffic to other platforms to build her audience.

8. @SocialDriver

Why this works:

Social Driver is an agency that helps businesses with their marketing and communication needs, from websites to brand messaging to content creation. Their Twitter bio reads, “Experience digital with us,” and it works because it tells audiences what they can expect from doing business with them — a partnership that brings results.

The bio also includes a unique business hashtag, #BeADriver, letting users know that they can join in the conversation in their own Tweets.

9. @Arbys

Why this works:

Arby’s puns its slogan, “We have the meat.”, by replacing meat with tweets. This is a great way of reminding people of your slogan while making a funny joke about the platform you’re on.

10. @BlkGrlSunscreen

Why this works:

Black Girl Sunscreen targets an audience often left out of sun safety discussions. Its Twitter bio is short and sweet and gets straight to the point: “Revolutionary SPF for all people of color.”

11. @popchips

Why this works:

We wish eating popchips was in our job descriptions — since, when they’re around, we certainly eat them like it’s part of our collective responsibilities.

12. @sweetestsara

Why this works:

Sara Rubin is a former producer at BuzzFeed. You can thank her in part for many of the fantastic BuzzFeed videos you see circulating around social media and love are obsessed with. If you’ve seen any of the videos in which she’s, you know she’s an overall lovable and whimsical character — not to mention, hilariously awkward and anxious, like a good handful of us.

Her Twitter bio is just as imaginative and adds a touch of fantasy that I think provides a welcomed breather from some of the more serious Twitter bios out there.

13. @YouTube

Why this works:

YouTube’s Twitter bio is an excellent example of a humorous statement that gets the job done straight away: “Like and subscribe.” If you watch videos on YouTube, you’ve likely heard content creators say those words because it helps them generate engagement on their channel.

You can’t like and subscribe to accounts on Twitter, but those familiar with YouTube will know that the bio is asking you to follow and like their Tweets.

14. @JamieAmacher

Why this works:

Some people aim to save neglected pets. Jamie Amacher aims to save neglected houseplants. Buffalo, NY resident (and coworker of mine at Mainstreethost), Amacher knows the importance of keeping plants alive indoors — especially since, here in the Northeast U.S., we don’t get to see much plant life outside during winter.

I must say, it’s a noble act; sacrificing a Twitter bio front-loaded with accomplishments. for the sake of our forgetful nature and thirsty houseplants.

15. @Canva

Why this works:

Graphic design takes skill, but it’s a huge part of marketing. Canva presents itself as a solution to this challenge as an easy-to-use design tool for creating infographics, email templates, flyers — really any marketing material you may need. Its Twitter bio expertly conveys this as a way to attract its audience: “Amazingly simple design.”

16. @Pepsi

Why this works:

It’s pretty funny to imagine a social media manager getting distracted from their job duties because the product they’re supposed to be marketing is just so delicious.

17 & 18. @arnettwill & @batemanjason

Why this works:

First off, it’s clear to me that BFF Twitter bios are the BFF necklace of 2017. Actors Will Arnett and Jason Bateman wear their BFF-dom proud for all of the Twitterland to see — but it’s not the first time they’ve taken their affinity for one another to the public eye. In 2013, they were seen strolling down the street on a sunny afternoon in 2013 while having some fun with the nearby paparazzi:

19. @JohnCleese

Why this works:

John Cleese is an English writer, actor and tall person (according to his website). As he is also a comedian, we’re allowed to find it incredibly humorous that he mentions in his Twitter bio that he’s still alive, contrary to rumor. Plus, he’s doing “the silly walk” in his app, and we invite you to see for yourself just how silly it is. (Monty Python fans, rejoice.)

20. @TheOnion

Why this works:

The Onion is probably the most well-known and popular satirical news site. They publish gag headlines and goofy articles for the sake of humor. In this bio, they sarcastically claim that they are the opposite of a joke site by calling themselves the, “America’s Finest News Source.”

21. @Lesdoggg

Why this works:

What do we love about comedian Leslie Jones’ Twitter bio? It’s simple and to the point. Plus, we can’t help but snicker at the humor in its simplicity — she lets us know about her line of work, without any jokes. That’s okay; luckily, her on-screen work and actual tweets provide plenty of hilarious fodder.

22. @APStyleBook

Why this works:

If you write a lot, you’re probably familiar with the AP Style Book. As a refresher, it’s an English guide to writing and grammar that was created by journalists working for the Associated Press, but it’s used in many different industries. Its Twitter bio reads “A full suite of products to help you stay in style, whether on your desktop, laptop, smartphone or tablet.”

It’s clever and it works because the stylebook is typically hard-copy but Twitter brings those tips to the digital landscape, accessible on desktop, laptop, smartphone, or tablet.”

23. @shondarhimes

Why this works:

For many of us, Shonda Rhimes is a legend — and our Thursday nights would be so much less interesting without her. She’s the writer behind such hit shows as “Grey’s Anatomy” and “Scandal,” and yes: People love to tweet their plotline opinions to her. She stops that madness with a concise, funny quip in her bio: “It’s not real, okay?” Yes, Ms. Rhimes.

24. @Charmin

Why this works:

Charmin, as we know, sells toilet paper. We’re all adults here, and we all know what it’s used for. Charmin’s Twitter bio is entertaining because, considering its industry, the brand gets the awkwardness out of the way immediately, letting us all know that, hey, quality toilet paper is a good thing … and a good bathroom trip — or, “the go,” as it’s called here — should be enjoyed.

Plus, who doesn’t enjoy a good, TP-related riddle?

#NationalTellAJokeDay
Q: Why can’t you hear a pterodactyl go to the bathroom?

A: Because the “P” is silent!

— Charmin (@Charmin)
August 16, 2017

25. @ComedyCentral

Why this works:

Because we see what you did there, Comedy Central. Also, this:

A great way to deal with your problems is to melt some cheese on them.

— Comedy Central (@ComedyCentral)
August 21, 2017

For some of us, cheese is always the answer, no matter what the problem.

26. @YourAwayMessage

Why this works:

Are we the only ones who remember the days of AOL Instant Messenger, a.k.a., AIM? Think back, if you can, to a time before Slack, Twitter, and even Facebook — and maybe, just maybe, it’ll all come back to you.

If looking at this bio (and its accompanying profile image) gives you an overwhelming feeling of nostalgia, then you already know why it’s amusing. Remember AIM profiles? And sub-profiles? And away messages?

Also, the location being “the den” is on point. If this doesn’t hit home for you, view this BuzzFeed article, or move on to the next!

27. @TheEllenShow

Why this works:

Ellen DeGeneres entertains us on social media, television, real life, etc. She’s just plain amusing. So it should come as no surprise that her actual bio on Twitter is pretty darn amusing. According to her bio, she has a second job as an ice road trucker — hmm — and her tweets are both real, and spectacular. Well, she’s not lying about her tweets. After all, see below. So, what does that tell us about her second job? We buy it.

I just invested in an eclipse sunglass company. Does anyone know when the next one is?

— Ellen DeGeneres (@TheEllenShow)
August 21, 2017

28. @Alexa99

Why this works:

This is the official account of the Amazon Alexa voice assistant. The bio is funny because it reads as if a robot wrote it. For those who have an Alexa, they might also know that Alexa is bad at puns and tells bad jokes when asked. So, her interests, along with the sci-fi Star Trek, make sense for her.

Because she is a robot, the most hilarious thing in this bio is how it ends with “Tweets and opinions are my own.”

29. @tomhanks

Why this works:

Fame didn’t get to Tom Hanks’ head. He’s a normal person, just like you and I, having issues with fluctuating weight. Sometimes, he gains people’s approval — and other times, not so much. To that, we say, “Tweet on, Tom.”

30. @aparnapkin

Why this works:

Comedian Aparna Nancherla’s Twitter handle (@aparnapkin) is seemingly a play on her name, which is silly enough on its own. Based on her bio I’d be willing to guess that her Twitter feed is equally as amusing.

31. @notzuckerberg

Why this works:

In case you haven’t already guessed, this is NOT Mark Zuckerberg. But that doesn’t stop @notzuckerberg (a.k.a., Twitter user @afterthatsummer) from tweeting as if (s)he were the “Zuck.”

The fake Mark Zuckerberg is pretty funny, as proven by his Twitter bio and tweets like this:

Facebook beat Wall Street’s target again. I am a wizard making mad coin from the most abundant thing on earth—your desire to procrastinate.

— Not Mark Zuckerberg (@notzuckerberg)
January 29, 2015

 

Find Your Twitter Humor

It’s true — exercising humor while also tweeting as a responsible business is often a fine line to walk. But as these examples show, it’s possible to be both self-deprecating and funny on social media, as long as it aligns with your brand.

As the examples show, it’s possible to craft a relevant bio on Twitter that can be humorous, and still let users know what to expect from your profile.