Categories B2B

It’s Like Marketing, But Made for Humans: Lessons from Oatly’s EVP

If you’re sipping an oat milk latte as you read this, you’re in luck.

Keep reading to learn the secret sauce (er–milk?) to Oatly’s killer guerilla marketing strategy.

Find out why global chief creative officer fired the entire marketing department, why Oatly is a big fan of posting their lawsuits online, and Brendan Lewis’ belief that growth marketing needs to be “neutered, if not totally destroyed.” 

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Lesson 1: Put creatives at the forefront.

Brendan Lewis, Oatly’s EVP of global communications and public affairs, says it all started when global chief creative officer John Schoolcraft was tasked with turning a small Swedish milk company into a global sensation.

His first step towards world domination? Firing the entire marketing department.

Then he took the creative department and put them at the center of the business. The creative team is involved in everything, from sales meetings to supply chain meetings.

Lewis says this allows his team at Oatly to ignore traditional marketing tactics in favor of feeding off the moment, and allows them to be more transparent with people.

A prime (and hilarious) example: When the Spanish dairy lobby sued Oatly over its ad proclaiming, ‘It’s like milk, but made for humans‘ ad, Oatly didn’t get defensive. It just posted the entire lawsuit online.

Screenshot 2024-12-10 at 2.46.29 PM

Or, my personal favorite: FckOatly.com — Oatly’s website dedicated to gathering all their bad press and negative comments in one place.

It’s like if Yelp one-star reviews had a baby with the worst Reddit trolls, curated by Oatly themselves.

Lewis tells me the meetings about FckOatly.com were some of the most hilarious of his career. There are countless permutations of FckOatly.com (like FckFckOatly.com, and on, and on) and if you follow it to the end, you’ll find a phone number you can call to register your displeasure.

None of which he ran by legal.

“And now,” He concludes with a mischievous grin, “When our marketing doesn’t land, it’s just more content for FckOatly.com. So everybody wins, even when we lose.”

Lesson 2: Don’t let growth marketing dominate your strategy.

A favorite rant of Lewis’ is his belief that growth marketing needs to be “neutered, if not totally destroyed.”

“It’s nothing more than spreadsheet marketing,” he tells me. When marketers are buying clicks and perfecting their emails for click-through rates, Lewis says they’re leaving out an essential ingredient: emotion.

“If you water down your message to optimize it for clicks, you lose your soul,” he tells me without a trace of grandiosity. “The emotion and the belief has to be there. It can’t just be somebody looking at email click-rates all day.”

(Got it – I‘ll stop obsessing about this email’s subject lines…)

For Oatly, this means taking the leap without testing it to death first. Like in 2023, when the company bought billboards in Times Square to proudly endorse its climate label. (The Oatly team invited the dairy industry to join them. They declined.)

The secret sauce? Oatly is a mission-led company that happens to sell oat milk; it’s not a product-led company in search of a mission. So its leaders are able to act on impulse and hunch as long as they know their messaging caters to their larger goal of promoting sustainability.

Screenshot 2024-12-10 at 2.46.36 PM

Lesson 3: Good marketing is like free-falling from outer space.

When asked which brand he looks to for inspo, Lewis spitfired a quick response: Red Bull.

Endearingly known as a “heart attack in a can.”

Lewis’ eyes light up when he talks about them: “They don’t do product marketing. They’re all about lifestyle and people jumping from outer space. They get people talking.”

They do, and so does Oatly. And while maybe we all can’t find the budgets (or the adrenaline-junkie volunteers, for that matter) to fling humans from the edge of space, there’s something to be said for pushing the boundaries of our marketing campaigns to connect with people emotionally… CTRs be damned.

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Categories B2B

How an Entertainment Strategy Helps You Cut Through the White Noise

This week’s master is always down for some fun, and he’s got the receipts to show it.

“The most fun brand in the world hired us to make them fun,” he grins. “We’re certified fun and we can prove it.”

Case in point: When I asked Chandler Quintin for an interview, I failed to mention what it was for (I’d blame Monday brain, but it was a Thursday) and he still gave me more laughs and insights than I could squeeze into this blog.

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Lesson 1: Have an entertainment strategy.

“People are subject to marketing all day long, whether we ask for it or not,” says Chandler Quintin. I immediately think of scrambling for the mute button on the gas pump that’s blaring ads at me. Is no place sacred?

“If it’s at least interesting to watch and checks a box of ‘Hey, I didn’t mind seeing that,’ then everybody’s life will improve because we won’t be so inundated with boring stuff.”

Quintin fully believes we’re at what he calls “the peak of white noise on most platforms.” (And that goes double for you, B2B marketers.)

Do you use an ad blocker? Does your thumb have lightning-fast “skip ad” reflexes? Do you scroll past sponsored posts on LinkedIn? Well, so does the audience you paid so much to reach.

Quintin believes that the best way to cut through the white noise is to make content fun — and that one day soon marketing departments will have entertainment strategies the same way we now have editorial strategies.

“Now, I do want to clarify that when I say fun content, I’m not saying all of it has to be funny.” Funny is just one kind of fun, and fun looks different for different brands.

He gives the example of a campaign Video Brothers created for an outsourcing company. On the fun-ness scale, outsourcing usually ranks somewhere around popcorn kernels stuck in your gum line. Quintin and his team created an ad suite that focused on bleeping out the word “outsource” like a curse word. By tackling the taboo of outsourcing head-on, their ad stood out from competitors that danced around the topic.

People are subject to marketing all day long, whether we ask for it or not. If it's at least interesting to watch, then everybody's life will improve because we won't be so inundated with boring stuff.

But he emphasizes that the keyword is still “strategy” — you need an overarching plan for a well-connected marketing campaign based on audience insights.

“It’s not just about making one flagship piece of content and relying on that, it’s building a strategy around the fun content.” The outsourcing series, for example, was built on direct knowledge of customers’ attitudes toward their industry.

“Think less about the marketing and more about the people on the other end. What things might they be interested in?”

Lesson 2: Think less about marketing and more about people.

For Quintin, good marketing is all about people.

Even if you’re B2B, you’re not actually selling to a business, right? You’re selling to a CMO, a director, a manager — and, contrary to the jokes, those are people.

And the thing about people is that they’re not thinking about your great new feature. They’re thinking about meeting deadlines, or what’s for lunch, or getting the kiddo to band practice.

“A lot of marketers focus on product, features, benefits, all the things that their product or service can do,” Quintin says. “And, 9 times out of 10, the audience is just looking for a pain to be solved. They’re not getting excited about this new integration.”

For most businesses, this means not leading with your brand or even your product or service. Instead, lead with something your customers can connect to… then connect the dots to your product or service.

And, bringing it full circle, that’s also how you find the entertainment value.

“When you look at what pain your audience might have — that you’re solving for — there’s probably some humor or something clever within that pain, right?”

Lesson 3: Engage with the people who engage with you.

While you’re busy figuring out how to connect with your audience, don’t forget to actually connect with your audience.

“The number one thing you can do to maximize any budget you’re spending is to simply engage with the people who are engaging with you.”

And he’s not just talking about reactive engagement, like answering social messages or responding to emails. That stuff’s a given. He’s talking about proactive outreach to the people who interact with your business presence. Quintin himself sends a message to anyone who views his LinkedIn profile or watches a video he posts.

“We have booked almost 80% of our calls through simply engaging with people that engage with us versus them going to our website and filling out a form.”

The number one thing you can do to maximize any budget you're spending is to simply engage with the people who are engaging with you.

And I’m a living testimonial to this tactic. Thursday morning, I’m sipping tea and cruising LinkedIn in search of marketing masters. (I do it for you! Well… not the tea. That’s for me.) Minutes later, Quintin messaged me asking for help because he was upside down. (See the hero image above.) Friday morning, we’re scheduling an interview.

Quintin acknowledges that this takes effort.

“It does take a lot of time. There might be some ways to automate it. But at the end of the day, I think people can kind of see through automations a little bit. Especially when you’re trying to make an authentic connection. The bar for that is: Just be authentic. Be a human being.”

But the return is worth the effort.

“If you only have $1,000, you’re going to be able to turn that $1,000 into the power of five or 10,000 if you just go that extra mile and engage.

Throughout our interview, the conversation kept returning to two points: Being human. And having fun. That seems to be the soul of Chandler Quintin, who smiles as he drops the moral of our story:

If you commit to making fun content “the worst that can happen is someone remembers your brand.”

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Categories B2B

Navigating the Future of SEO: 5 Tips From HubSpot’s Senior Director of Global Growth

The SEO landscape has been a rollercoaster lately, and many marketers and SEO specialists are doing their best to hold on. However, HubSpot’s Senior Director of Global Growth, Aja Frost, remains optimistic about the future of SEO as new competitors enter the arena.

“In fact, I think the arrival of new competitors is one of the most exciting developments in the last two years,” she says. “For so long, we have all just been oriented toward Google and reverse-engineering the Google algorithm in many ways that have stifled innovation in content marketing and SEO.”

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If you‘re unsure how to change your approach to keep up with the ride of SEO marketing, I’ve got you covered with five tips from Aja Frost on navigating the future of SEO.

AI is your tool, not your replacement.

I‘ve repeated this so many times in previous blog posts, and you might be sick of hearing it, but I promise it’s true— marketers must see AI as a tool or a marketer’s best friend and not as a replacement. And Aja agrees.

“AI tools excel in research, organizing ideas, outlining, and providing the scaffolding for a great piece of content,” she says. And she’s not just talking about written content like blog posts or emails; AI can also lay the groundwork for top-notch videos and images.

But here‘s why they can’t replace you, according to Aja.

“AI tools are not as strong as humans in the actual development of the content itself,” she says, “such as taking an idea or a concept from good to great and turning it into the full-fledged post or taking that proof of concept for a micro app.”

And that, says Aja, is where you, the human marketer, must color the lines and make content that pops. Think of it as you’re Batman, and AI is your Robin.

Marketers need to evolve beyond just information content.

Google’s algorithm has been … tricky… to say the least. However, one thing has been consistent through all its changes: its preference for unique, expert-driven content that humans can only craft.

So, when you’re creating content that you hope Google will pick up and push to users, consider going beyond typical clinical information and thinking creatively.

“Differentiate your content away from basic informational types and look for deeper, more nuanced, and complex questions that require human expertise,” Aja says.

You might think, “But does expert-driven content even matter in a world where people can just ask ChatGPT? Doesn’t that render SEO useless?” Well, no!

Aja explains, “I don’t believe 90% of queries will be on AI search engines. Searcher behavior is ingrained, and there are lots of jobs to be done and tasks that still require traditional web searches.”

Aja recalls when the SEO industry was in a tizzy over the prediction that up to 50% of queries would be handled by voice assistants like Amazon’s Alexa.

“Now, the only things I ask my Alexa for are the weather and to set a timer, so I definitely wouldn’t write traditional searches off,” she says.

Expertise and authenticity matter.

As I said earlier, expert-driven content is a must for SEO-optimized content. But what should that look like? Do you just write that you’re an expert in your blog post and hope for the best? No, according to Aja.

“Using the first person doesn’t automatically equal expertise,” she says. “It requires explaining why the author is uniquely positioned to give advice.”

For example, whenever I write about topics I have personal experience in, I bolster my expertise by:

  • Sharing personal professional anecdotes
  • Linking to my work or website
  • Sharing scenarios that shaped me as a marketer and content creator

So, when you‘re establishing yourself as an expert in your content, find ways to highlight your expertise. Show, don’t just tell.

Diversify your portfolio.

Like many SEOs and content marketers, you may notice some steep dips in organic traffic as the SEO landscape shifts. Trust me when I say we’ve been there. Fortunately, Aja says diversifying your portfolio can address the issue.

“Look for more defensible sources of demand,” she says. “For HubSpot, it’s YouTube and micro apps, but it could be Substack for another company.”

Aja also says doubling down on working with creators could benefit your audience.

“It’s about saying, ‘If Google is really changing, then where else are we investing?’” she says.

No channel is a dead channel.

Don’t be quick to write off a supposedly “dead” channel when diversifying your strategy.

“What bugs me is when people say any channel is dead,” Aja says. “Search is not dead, and neither are podcasts nor any other channels. You can make any channel work really well if you understand your persona.”

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Categories B2B

AI Predictions that Could Impact Marketers in 2025 [Trending Data & Expert Insights]

AI has gone mainstream. 

Although the technology is still evolving, it’s already changing how we work. With the help of AI-powered tools, us workers can automate a variety of tasks, from drafting email subject lines to understanding search performance. 

Download Now: The Annual State of Artificial Intelligence in 2024 [Free Report]

If you’re curious about where AI is going — and how you can leverage it — I’ve listed 7 of my AI predictions for 2025.

1. Efficient and specific use of AI will give companies a competitive edge.

Our 2024 AI Trends Report found that 53% of respondents think fully implementing AI/automation at their company will bring unprecedented growth. 

I agree with this opinion, but to take it a step further, companies that will achieve this growth in 2025 will be the most strategic and efficient implementors of AI.

The AI-powered processes and tools they use will be specific to their business needs, which is a stark contrast to when the proverbial AI boom started, and many were using it in any way they could (which made sense because it was so new). 

How to Stay Current

There are so many AI tools out there, so how do you narrow your focus and choose what works best for you? Here’s my advice: 

  • Catalog the processes that help your business run and identify areas that can be streamlined and improved with AI, and areas where implementing AI will give your employees time back to focus on critical parts of their role. 
  • Give the tools you use a ‘testing period’ to ensure they work for the processes you want them to work for and that they’ll perform as you need if implemented.
  • Create clear use cases, outline where and how AI should be used, and provide general guidelines for usage so employees know exactly how to get the greatest benefit and use AI to their full potential. A great example of this is creating an AI prompt glossary.

2. Personality-driven and human-led content will win. 

I’m not surprised that AI has entered the search space; it’s helpful. AI-powered search engines and AI overviews (AIO) in Google results have already changed how search works. 

But while AI is helpful (and despite how I’ll later talk about AI as a secret weapon for SEOs), businesses in 2025 have to remember that people still want to hear from humans, and personality-driven content will win. 

Take me, for example. I read AI overviews, but I scroll past them for more information. I want a first-person perspective or experience to really help me make a decision.

How to Stay Current

I think this quote from Holly Bowyer and Julie Neumark, partners at Media & Marketing Minds, said it best: “Don’t get so seduced by [AI’s] shimmer that you neglect ‘human intelligence.’ You need to be at the helm in order to maximize the efficiency AI brings.” 

My best advice for meeting this need is to follow Google’s experience, expertise, authoritativeness, and trust (EEAT) framework to create content that AI tools can’t replicate. 

Understand the true intent behind consumer searchers, and use your subject matter experience and expertise to create helpful and useful content that answers what they’re looking for.

Your content should be filled with your personality and first-person perspective that can’t be found elsewhere (or replicated by AI). All of this helps you build trust, and trust inspires people to come back. 

Some other things to do: 

  • Conduct original research and offer thought leadership that establishes your site as a primary source for new information. 
  • Write for other websites to build up your authority
  • Create content around follow-up queries that dig deeper into subject matters so you can truly flex your expertise. 

3. AI will give content marketers a significant lift.

Artificial intelligence isn’t close to writing the next New York Times bestseller (although I feel we’re due for a scandal like this sometime soon), but it can streamline many content marketing tasks. 

Next year, I predict that content marketers will become even more empowered by AI, which will help them execute repetitive tasks like coming up with ideas, writing rough drafts, and summarizing large amounts of data.

For example, the algorithms behind AI tools can do a lot of the legwork in gathering, analyzing, and interpreting information from across the web.

How to Stay Current

My advice:

  • Use AI tools to research your market, target audience, and industry to make data-backed decisions about the type of content you should create and the channels you should create it for. 
  • Overcome the creative blocks that many of us content marketers are troubled with and use AI to find and brainstorm content ideas that align with your content strategy. 
  • Use AI-powered analytics tools to understand the performance and effectiveness of your content marketing. These data-driven insights will help you understand what went right and what to optimize for better results in the future. 

If you use AI as part of your content marketing strategy, don’t forget what I mentioned before: consumers still want a human perspective.

Using a gen AI tool to write a blog post and then publishing that post without any edits or personalized insight isn’t the best way to service your audience. Leverage it as a first-step tool, and always input your perspective and insight.

4. Consumers will demand more personalization, and AI will deliver.

78% of marketers say personalization has a “strong” or “extremely strong” impact on customer relationships.

Marketing AI Predictions: more personalization

While creating these experiences with older marketing techniques and technology was once extremely difficult, AI has opened the door to more pinpointed personalization opportunities. 

We’re already seeing heavy AI personalization in the marketing industry. For example, many tools allow brands to send marketing emails with names and personalized information based on contact list information.

In retail, consumers regularly get emails or e-commerce recommendations for certain products based on what they’ve recently viewed or purchased.

In 2025, businesses will use AI to take personalization a step further, especially for solid one-to-one personalization. 

How to Stay Current

AI is definitely used to help us “get things done,” but it can also help scale, personalize more, and find target audiences easily.

Here are some ways to stay up on this trend:

  • Use AI to build in-depth buyer personas and ideal customer profiles that help you understand exactly who your customers (and potential customers) are and how you can best reach them with outreach strategies, dynamic content suggestions, etc., that directly align with their interests and needs.
  • Process customer data with AI in real-time, such as pages visited or products viewed, and adjust marketing content, messaging, and recommendations based on these insights on a customer-by-customer basis for an individualized experience.

5. Responsible AI is a requirement.

Talking about using AI for personalization is a perfect segue into my next prediction for 2025: companies embracing responsible AI practices and prioritizing privacy. 

Marketing AI Predictions: responsible AI

AI systems rely on data to make decisions, and the data comes from various sources, such as social media posts, online databases, public records, and general online activity (e.g., posting a review on Yelp). Sure, this process seems harmless enough, but it reveals a lot about a person’s life. 

So, any time you collect customer data (especially individualized customer data), you need to be careful. Customers trust you to use (and store) it safely, responsibly, and exactly as you promised. 

The data these AI systems rely on can also be biased because society is biased. The data it has access to likely isn’t representative of entire populations, so it can produce results that uphold these biases. 

To boil it down, consumers are wary of AI, especially about how businesses use it to process their data, and you’ll have to stay aware of that sentiment. 

How to Stay Current

Things you can do include: 

  • Be transparent about how you use AI for your customers. If you use it to analyze their data, make that clear and easy to understand. If opting out is an option, make that clear. 
  • Be clear about how you’re using AI to service your customers. 
  • Train your AI tools with diverse data sets to ensure outputs are representative and inclusive. 
  • Prioritize customer safety and data protection to make sure any data you have about your customers is used and stored safely.
  • Educate yourself and your employees on responsible AI use and enforce your safety practices. When people know how to use AI, they’re more likely to do so safely.

6. AI will become a secret weapon for SEO strategists.

AI can automate necessary but time-consuming tasks for SEOs, like keyword research, competitor analysis, and website optimization

Those using it for this have already seen the benefits: Campbell’s Soup started to use AI-powered SEO automation to compress 75,000 images in a single day. This helped the brand rank on page one of SERPs for 4k keywords within a few weeks. 

Because it benefits web traffic and results, I expect investment in AI-powered SEO tools to grow. 

How to Stay Current

To stay current and use AI in your SEO strategy, you can use tools to: 

  • Monitor search data to uncover trends and topics
  • Conduct keyword research and understand search volatility, search volume, and level of ranking difficulty for keywords
  • Understand keyword success and pages with positions you can improve
  • Detect and fix technical issues to optimize page experience and UX (technical audits)
  • Analyze site metrics like page views, clicks, and bounce rate
  • Generate structured data and schema markup

A new element to SEO optimization is ensuring your site appears in LLM search engines and AIOs. Our new AI Search Grader can help you do exactly that by analyzing your site to see how visible it is in AI-powered search engines, how it’s being talked about, and where you can improve. 

7. AI will fit naturally into the daily lives of all workers, not replace them.

People were worried, and some still are, about AI leading to a reduction in human-led jobs. The more than likely reality, going into 2025, is that it will fit more naturally into the daily lives of all employees, not replace them.  

It will complement the work we do and supercharge the skills we already have. I’m not alone in this belief: 60% of our survey respondents say that, in marketing, they see AI working in conjunction with marketers and assisting them in performing most of their job duties. 

How to Stay Current

Those who embrace this technology — and integrate it into their workflow— can maintain a competitive edge while saving time in the process. Here’s how you can stay up in a world where AI is more embedded in our daily work requirements, 

  • Build a baseline understanding of how AI works and helps us do our jobs, regardless of industry. 
  • Learn from others’ experiences with AI and how they’re applying it at their jobs, or how similar businesses to the one you work at are adopting it. 
  • Think about how it will benefit you, specifically in your current role, and how you get things done.
  • Test out and try different AI tools and how you can leverage them in your day-to-day role to help you supercharge your abilities.

 As John McCarthy, one of the fathers of AI, once said, “As soon as it works, no one calls it AI anymore.”

Back to You

It’s 2024, and AI has gone mainstream. There’s no denying its potential to transform a variety of industries, and marketing is no exception. It can help companies create more, scale faster, and build more personalized experiences.

But to pull it off, marketers must stay agile as they embrace and innovate with AI.

Categories B2B

Real or AI-Generated? You Guess [Quiz]

Of all the real or AI-generated rounds so far, this one’s the toughest yet — I challenge you again to spot AI-generated content and select human-made pieces.

From text and images to videos and music, I’m throwing examples that will make you question everything.

Let’s see how many you can get right. The answers are at the bottom. But, no cheating, please.

Download Now: The Annual State of Artificial Intelligence in 2024 [Free Report]

1. Is this photo real or AI?

real or ai

2. Was this said by a real person?

 

3. Is this audio story narrated by a human or AI?

 

4. Is this bird image AI-generated or a National Geographic shot?

real or ai bird

5. Is this painting AI-generated?

real or ai painting

6. Is this passage human-written or AI?

They picked a way among the trees, and their ponies plodded along, carefully avoiding the many writhing and interlacing roots. There was no undergrowth. The ground was rising steadily, and as they went forward, it seemed that the trees became taller, darker, and thicker.

There was no sound, except an occasional drip of moisture falling through the still leaves. For the moment, there was no whispering or movement among the branches; but they all got an uncomfortable feeling that they were being watched with disapproval, deepening to dislike and even enmity.

The feeling steadily grew, until they found themselves looking up quickly, or glancing back over their shoulders, as if they expected a sudden blow.

7. Is this ad AI-generated or real?

8. Is this audio story narrated by AI or a human?

 

9. Which bike is AI-generated?

A

real or ai bike

B

real or ai bike 2

10. Is this video filmed by a real camera?

Answer Key

  1. AI — The photo is AI-generated with Gemini.
  2. REAL – The voiceover is by marketing expert Camille Moore. It’s taken from this TikTok video.
  3. AI – Generated by ElevenLabs
  4. AI — The image was made using AI, Gemini in particular.
  5. REAL – The painting called Noosphere was created by artist Emanuel Schulze.
  6. REAL – The passage is from The Fellowship of the Ring by J.R.R. Tolkien.
  7. AI — The soundtrack was generated by AI through Suno.
  8. AI — The ad was created by AI with Clipchamp.
  9. REAL – B is narrated by Victoria Gordon.
  10. A is AI-generated by ElevenLabs, while B is narrated by Victoria Gordon.
  11. REAL – The video was filmed by a drone. The creator is Andreas Eholst, and you can check it out here.

Categories B2B

How Consumers Responded to Black Friday Campaigns in 2024 [+ Holiday Marketing Tips]

I’m much more the “spend Black Friday at home in my pajamas” type, but I have a few family members who for some reason enjoy getting up at 4 a.m. to wait in lines for doorbuster deals.

Online or in-store, consumer or marketer, Black Friday and Cyber Monday are formidable forces.

Download Now: The State of U.S. Consumer Trends [Free Report]

HubSpot polled 250+ people to discover how shoppers and brands fared on Black Friday 2024. We last ran this survey in 2022, so we’ll take a look at how things have changed in the last two years.

(One note on our data: Our 2022 poll had 325 respondents, and our 2024 poll had 250 respondents.)

I’ve also got some marketing tips on creating Black Friday ads and some examples to get you thinking creatively about next year’s campaign.

Table of Contents

What We Learned About Black Friday Shoppers & Brands in 2024

You already know that the five days between Thanksgiving and Cyber Monday are some of the biggest shopping days of the year, but let me set the scene with a few quick stats:

  • $235: The average amount spent specifically on holiday gifts during Thanksgiving weekend (National Retail Federation)
  • $925: The average amount that Americans are planning to spend during the 2024 holiday season (NerdWallet)
  • 197 million: How many U.S. shoppers made purchases between Thanksgiving and Cyber Monday 2024 (National Retail Federation)
  • $13.3 billion: How many dollars U.S. consumers spent on Cyber Monday 2024 (Adobe Analytics)
  • 1950%: The increase in traffic to online retail websites from 2023 to 2024 (Adobe Analytics)

Here’s what we learned from our survey about Black Friday 2024:

1. The “Browse But Don’t Buy” effect has increased.

Virtual window shoppers are on the rise. According to our research, there’s an equal split (34% each) between people who purchase something after clicking an ad and those who click but don’t buy. That’s up from 2022 (27%), suggesting that consumers are evaluating deals more carefully.

We’re also seeing more passive deal-hunters this year, which might suggest that shoppers are more opportunistic and less strategic than in past years.

Graph: Did you engage with any online ads or promotions for Black Friday?

2. Digital advertising dominates — but don’t abandon social media.

We asked where respondents saw the Black Friday ads that they clicked on.

In 2022, social media (32%) and online ads (33%) were nearly equally effective at earning clicks. Our research shows a widening gap in 2024, with online ads pulling ahead.

Graph: Where did you see the Black Friday ad(s) you clicked on?

There’s a few possible reasons we saw this increase in our research.

Consumers may be more responsive to online ads; AI tools may be driving better personalization and segmentation, so consumers could be getting more relevant ads; it could be a combination of factors.

A 2024 Statista report that measured awareness of Black Friday and Cyber Monday (as opposed to evaluating clicks, as our study did) suggests that social media and online advertising are equally effective channels.

That study also showed some differences in age demographic, with 18- to 34-year-olds more engaged on both channels as opposed to 35+.

Social media remains an important marketing channel, and it’s certainly not going anywhere — U.S. marketers put a total of $72.3 billion into social media ads in 2023 — but it’s a good time to take a closer look at your playbook.

4. Store traffic has declined.

Our survey saw a dip in visits to brick-and-mortar stores, with 29% of respondents in 2024 saying that they visited a store as a result of a Black Friday ad, compared to 39% in 2022.

Graph: Did you go to a physical store on Black Friday after seeing an ad for its deals?

To be fair, it was cold over Thanksgiving weekend in 2024 (70% of people in the lower 48 got what the New York Times describes as “freezing cold” and what I describe as “miserable”).

But when you can get doorbuster deals without taking your house slippers off, retailers are offering fewer reasons to face Black Friday traffic and more reasons to shop from home.

5. Email marketing remains a challenge.

Have marketing emails hit their saturation point? My inbox, at least, says yes.

Although the number of people who responded positively to marketing emails hasn’t changed much (11% in 2022 and 10% in 2024), the consistently low percentage is noteworthy given just how many Black Friday email campaigns there are.

I searched my personal email for “Black Friday,” and I could practically hear Gmail groan under the weight of my request. The following emails all arrived within a two-hour window 48 hours after Black Friday ostensibly ended:

Screencap of the author’s inbox, flooded with Black Friday emails.

When you build your BFCM email marketing strategy, remember that every single one of your customers will have an inbox that looks very similar to mine. What will make your target audience click?

4 Tips for Creating Effective Black Friday Ads

1. Focus on online ad placement.

Our research showed an uptick in receptiveness to online ads versus ads on social media. AI tools can help you effectively segment and target your audience for a more sophisticated take on traditional online ad placements.

We also asked respondents an open-ended question about their overall impression of Black Friday ads, and then used sentiment analysis to determine how positive or negative their impressions were.

There’s a slight increase in neutral impressions from 2022, but overall, consumers are still solidly positive. That’s good news for marketers, whether you focus your digital efforts on social media, elsewhere, or both.

Graph: What was your overall impression about the Black Friday ads you saw this year?

2. Address virtual window shoppers and passive deal-seekers.

Shoppers are less decisive and less proactive when it comes to those sweet sweet BFCM deals. When creating a Cyber Week marketing strategy, consider how you’ll close deals and attract new customers.

Although a substantial number of shoppers still actively seek out online Black Friday deals (46% in 2022 and 44% in 2024), a growing number are letting the deals come to them.

Graph: Did you seek out any online deals, ads, or promotions for Black Friday?

Twenty-four percent of our respondents in 2024, compared to 17% in 2022, said that they waited for Black Friday deals but didn’t research them beforehand.

That puts the burden of proof on marketers to get their campaigns in front of the right people — and those deals better be good if you want consumers to click.

3. De-emphasize in-store components.

Can you offer the same doorbuster-type deals online as you can in a brick-and-mortar store, and maybe throw in free shipping?

Unsurprising to anybody who knows the joy of spending Black Friday in their loosest sweatpants, we’re seeing more consumers shopping from home.

When asked if they went to a physical store after seeing a Black Friday ad, nearly three-quarters of our 2024 respondents said “nope.” Two years prior, that number was 62%.

4. Use positive, practical messaging that focuses on the customer, not the brand.

I asked a Slack channel full of content marketers what made for a losing Black Friday ad.

Pamela Bump, manager of HubSpot’s content innovation and research team, said that she saw a few brands whose “deals” weren’t really about the customer at all.

“We’re seeing the same TikToks we saw last year from big-box stores with thousands of unbought TVs. Customers are noting that the product stickers said 30% off — but the price isn’t that different from a few days before.”

Bump says, “Without competitive discounts, special gifts, or personalizable rewards, a Black Friday campaign just feels like a ploy to get me to empty the brand’s excessive inventory rather than a genuine pitch to reward customer loyalty.”

“Without competitive discounts, special gifts, or personalizable rewards, a Black Friday campaign just feels like a ploy to get me to empty the brand’s excessive inventory rather than a genuine pitch to reward customer loyalty.”—Pamela Bump, Manager, Content innovation & research team at HubSpot

Black Friday Campaign Ideas

1. Anti-Black Friday Campaigns

The Green Friday movement began in 2015 as an environmentally friendly alternative to rampant consumerism.

That’s also the year that outdoor gear giant REI introduced its #OptOutside campaign, in which the retailer closes its real and virtual doors, postponing any online orders so its employees can enjoy a paid day off.

REI

Screencap of REI’s website. “Opt Outside. We can’t make more time, but we can make the most of it. See you out there.”

Source

More than purpose-driven marketing or brand awareness, REI is living its core values. Even the most hardened cynic would be hard-pressed to ignore the simple goodness at the core of REI’s message: Our employees are more important than Black Friday sales.

Plus, REI still offers BFCM sales and discounts — just a few days later.

Cards Against Humanity

Environmental awareness isn’t the only way to craft an anti-Black Friday campaign.

Back in 2015, I participated in CAH’s most infamous Black Friday stunt, which was either delightful or infuriating, depending on your sense of humor. The deal was this: Send them $5. You’d get nothing in return.

The company did exactly what it promised. Twelve-thousand three-hundred sixty-seven people, including yours truly, sent at least $5 to CAH, which split the cash among its 17 employees.

What did they do with the $4,185 each CAH employee earned overnight? I’m so glad you asked.

One person bought 760 pounds of cat litter; another blew $1,500 on a custom suit of men’s armor. All 17 employees listed how they spent their windfall on CAH’s website, calling the bluff of anybody who doubted in their unusual campaign.

I can’t recommend taking this approach with your own Black Friday campaigns, but sometimes a huge gamble pays off. CAH’s Black Friday games and pranks have become a tradition of sorts, with fans looking forward to the next year’s creative endeavor. There’s even a subreddit.

2. Upgrades, Bonuses, Freebies, and Novelties

Many online retailers offer freebies and bonuses like free shipping, extra points, free personalization, and other little luxuries.

Barnes & Noble

Barnes & Noble runs a special Black Friday deal on signed books — available online or in-store — that includes exclusive special editions.

Screencap of Barnes & Noble’s website. “Black Friday signed editions make great gifts.”

Source

Leuchtturm1917

I’m obsessed with my Leuchtturm notebooks, and usually have two or three going at any given time. I like to splurge and get them personalized with my initials, which costs me an extra $10. So seeing the words “free personalization” in an email subject line catches my attention every Black Friday.

Screencap of a Cyber Monday email from Leuchtturm1917 offering free personalization.

Source

I’ve also seen retailers offer free shipping on all orders, free expedited shipping, an extended return period, and other little luxuries that make customers feel appreciated.

3. Giving Back

Everlane

Online clothier Everlane began its Black Friday Fund in 2014, and each year it chooses a different non-profit partner. This year, it made a $50k donation toward regenerative agriculture.

Screencap of Everlane’s Black Friday Fund 2024, a partnership with Fibershed.

Source

National Park Service

Retailers aren’t the only ones leveraging Black Friday deals. The National Park Service runs a very clever #GreenFriday campaign to get Americans off our La-Z-Boys and into the wilderness.

Modeled after traditional BFCM deals lists, NPS’ list includes “Deals for Phones” that promote its free NPS app to help you plan your visit.

And if you’re not near a national park (or just prefer your La-Z-Boy; no judgment), NPS offers a great deal on streaming bundles: a list of the 200+ webcams at parks around the country.

Screencap of National Park Service website’s “Deals for Webcams & Streaming Bundles” with a close-up webcam photo of a mountain lion.

Source

4. Real Deals

At the end of the day, shoppers like Black Friday because they want to save money. So if you’re offering real deals on items that your customers want, you’re already a step ahead.

Dyson

Dyson, the maker of heartbreakingly expensive vacuum cleaners, ran a BFCM deal of $270 off its $500 slim model. That’s 54% off, and it puts the vacuum within reach of a lot more customers.

Featured deals: Dyson Digital Slim for $229.99, down from $499.99.

Think big when it comes to discounts — it centers the customer experience, and the payoff might be an increase in new customers who otherwise couldn’t or wouldn’t splurge on your product or service.

Lessons in BFCM Marketing

Every Black Friday campaign is an opportunity to learn about your customers and target audience. Put them first — whether that’s with a traditional BFCM discount, doubling up on loyalty perks, or by giving back to your community.

Editor’s note: This post was originally published in December 2016 and has been updated for comprehensiveness.

Categories B2B

Consumers Care About Brand Values: How To Communicate Them in a Way That Wins

Welcome to Creator Columns, where we bring expert HubSpot Creator voices to the Blogs that inspire and help you grow better.

As an inclusive marketing strategist and consultant, one of the things I talk about consistently with my clients is brand values.

Many of them want to win over a bigger and more diverse customer base, but I have to make it clear that those efforts won’t be successful or sustainable if they don’t practice what they preach since brand values are now an important part of consumers’ purchase decision strategy.Free Kit: How to Build a Brand [Download Now]

In fact, HubSpot’s Consumer Trends Report found that 82% of consumers want to engage with and buy from brands that share their values. I’ve even found that I use my credit card as a form of activism and intentionally buy from brands whose values are ones I believe in and want to reward.

My hot take is that, despite its importance, most brands don’t do a very good job of showcasing their values, but those that do it well do it well. Read on to find some high-quality examples from brands that stand out.

How Smart Brands Demonstrate Their Values to Consumers

Brand values are usually developed when leaders are building a brand and determining a mission, vision, and or purpose. When I work with clients on this, we often do it in the context of revisiting and revising their mission, vision, and brand values, to make them more inclusive.

In this episode of the Inclusion & Marketing podcast, I do a deep dive of why values are so important to building an inclusive brand, but the gist is that consumers care deeply about brand values because it signals whether or not a brand cares about the same things they do.

A recent study even found that ¾ of shoppers stopped buying from a brand based upon a conflict of values.

So, given its importance, how can brands make their values clear and speak to customers that share their same beliefs?

My top tip is to show, not just tell. Consumers can read your mission, but those words are just lip service if you don’t show how those values are lived. I recommend focusing the majority of your efforts on highlighting how your brand practices its values

The brands that do this well do it with content on their websites and social media channels. Below I’ll go through some examples of brands that I think do a stellar job of making their values clear to consumers.

1. Ben & Jerry’s lives values through activism.

Ice cream maker Ben & Jerry’s makes it clear from first look on its website that it cares about a whole lot more than just selling ice cream. The brand leans hard into activism, and considers it core to achieving its mission of linked prosperity.

From its hero image, to the ‘Activism’ highlight on its Instagram profile and playlist on TikTok, the brand makes it clear to anyone engaging with its assets that it is very involved in the causes it cares about. It also encourages its customers to get involved in supporting those causes as well.

ben & jerry’s website homepage

Ben & Jerry’s values: human rights & dignity, social and economic justice for historically marginalized communities, and environmental protection, restoration, and regeneration.

2. Patagonia lives values through large scale donations.

Since 1985, outerwear maker Patagonia has pledged to donate 1% of sales to the preservation and restoration of the natural environment..

In 2022, Patagonia founder Yvon Chouinard “gave away” the company by donating his majority stake (worth millions in profits every year) to an environmental charity, holding true to its values by touting that Planet Earth is its only shareholder.

It also features an “Activism” section in the main navigation of its website, which highlights how itgoes about achieving its mission to “Save our home planet.”

patagonia’s commitment to ecology

Patagonia’s core values are: quality, integrity, environmentalism, justice, and not bound by convention.

3. Seer Interactives lets consumers know they are a B Corp.

A B Corporation Certification is a designation that signifies a brand upholds standards of high social and economic performance, accountability, and transparency on important factors (like fostering an inclusive, equitable, and regenerative economy) related to a company’s social and environmental impact.

Seer Interactive is a marketing agency that leads with messaging around its B Corp status right in the description in search engine results.

Seer interactive meta description in SERPs

The brand goes deeper by sharing its B Corp status with a page clearly visible in the main navigation of its “About Us” page.

seer interactive B corporation certification

The brand also highlights some of the charitable work they do as part of its values on its social channels.

instagram post from seer interactive

Seer Interactive’s values: uplift others, pursue truth, and strive to be better than yesterday.

4. The Home Depot and Tory Burch highlight their support of communities.

Supporting the communities of the customers they serve is important to a lot of brands.

The Home Depot has a long history of investing in the Black community as part of its work to live its values. For example, its Retool Your School Program has provided grants to historically Black colleges and universities (HBCUs) for the past 15 years.

home depot commitment to HBCU website hero image

The program is featured prominently on its brand’s website (shown above), and with content on its YouTube channel (image below).

home depot youtube channel

The Home Depot’s values: creating shareholder value, entrepreneurial spirit, taking care of our people, respect for all people, doing the right thing, build strong relationships, giving back, and excellent customer service.

Fashion brand Tory Burch focuses on community and support through the Tory Burch Foundation, which has a number of programs designed to empower women entrepreneurs, including through a fellows program, providing access to capital, education, and other online resources.

tory burch website

On its Instagram account, you’ll find a direct link in the description to the Tory Burch Foundation account, where you’ll find lots of details about all the work the brand does.

tory burch instagram

Tory Burch’s values: empower women (expressed as the company’s purpose).

5. Warby Parker has baked its value of giving back into its business model.

If you buy a pair of glasses from Warby Parker, a pair of glasses are distributed to someone in need. Because this aspect is core to its business model, it’s something the brand doesn’t hesitate to communicate about, hence why it’s featured on its homepage.

warby parker website

It also clearly highlights this in its social media profiles, especially on Instagram, as shown in the image below.

warby parker instagram

Warby Parker’s values: inject fun and quirkiness into everything we do, treat others the way you want to be treated, pursue new and creative ideas, do good, take action, presume positive intent, lead with integrity, and learn, grow, and repeat.

6. Michael Graves Design has baked accessibility and inclusion into its product offerings.

Michael Graves Design is known as the most accessible design brand, with its focus on designing for all and enhancing lives, regardless of age or physical ability.

Thus the mission and purpose of the brand is fulfilled with the actual product the brand produces. As such, with every product launch, collaboration, and promotion, it showcases how it is living its values and purpose because they are intertwined.

michael graves design website

The brand itself doesn’t necessarily talk a lot about inclusion on its website and social channels, because consumers know it because it is baked into the product. For many, that’s what attracted them to the brand in the first place.

michael graves design instagram

In this interview on the Inclusion & Marketing podcast, I spoke with Ben Wintner, CEO of Michael Graves Design. During our chat, we go deeper into how the brand is meticulous about living its values.

Michael Graves Design’s values: delightful, purposeful, pioneering, and extraordinary.

Tell Your Customers How You Live Your Brand’s Values

Customers won’t know what you stand for or the good you do if you don’t. It isn’t about being performative. Rather, it’s about highlighting the positive impact you are making in a way that inspires others, and helps the customers who share your values find you.

Categories B2B

A Data-Backed Guide to Newsletter Content Strategy: 17 Formats & Topics Driving ROI for Hundreds of Newsletter Creators

Newsletters are having a moment. My inbox is near saturation point, and I still keep discovering more newsletters I want to subscribe to.

Based on a survey of 500+ newsletter operators and a handful of interviews with experts, I am sure of at least one thing: Newsletters aren’t going anywhere anytime soon.

Download Now: The Future of Newsletters [Free Report]

If you want to start a newsletter, whether on behalf of a large business or your personal brand, I’ve built you a guide filled with data, expert advice, formats, and topic ideas. Let’s get started.

Table of Contents

What is newsletter content strategy?

If you have, or are planning to start, a B2B newsletter, devote some time to your content strategy. It will evolve and change over time as you figure out what hits best with your audience, but a solid foundation will set you up for newsletter success.

B2B newsletters serve a very different purpose from email marketing or email promotions. Think of the latter like more traditional marketing, where you’re alerting existing customers to sales or other events and trying to get readers to click out of the email.

On the other hand, the value of B2B newsletters is typically self-contained — that is, your audience can read your B2B newsletter and get something out of it without having to click out.

That’s not to say that B2B newsletters never have external links — but the really good ones will curate those links for their audience and balance them with valuable content.

B2B newsletters are an exercise in trust-building, and they require long-term nurturing and planning.

It follows that your content strategy has to be reader-focused, not brand-focused.

I’ll use HubSpot’s Masters in Marketing newsletter as a frequent example throughout this guide, since I’ve been working on it for about six months now. (If you don’t subscribe yet, come join us! We have fun.)

Newsletter subscribers are arguably your most valuable audience. Every subscriber has opted in, demonstrating some level of trust in your expertise and/or your brand.

If you want to keep and grow that audience, you’ve got to meet and exceed their expectations for content that’s both enjoyable and useful.

Former HubSpotter and newsletter expert Brad Wolverton points out another benefit to newsletter subscribers. “You own the audience,” he says. “You control the message, but you can also learn a lot about that audience and how to cater to their needs.”

That feedback loop can inform other aspects of your marketing and content strategies.

If you take nothing else away from this article, let it be these guidelines:

  • Provide value within your email.
  • Stick to a regular publishing schedule.
  • Focus on educational content.

3 Critical Guidelines for Newsletter Operators. 1. Provide value within your email. 2. Stick to a regular publishing schedule. 3. Focus on educational content.

As you work through the outline below, be sure that you’ve identified and defined the roles of all stakeholders and provided space for discussion. (We love a responsibility matrix here at HubSpot; they’re incredibly useful during these discussions.)

Although you want to be confident in your answers to these questions, try to avoid rigidity. Newsletter trends come and go, audiences shift, even business objectives change. Revisiting and revising this outline post-newsletter launch isn’t a sign of failure, it’s a sign of adaptability.

1. Define your content objectives and voice.

Build a customer profile.

When we were developing the content objectives for the Masters in Marketing newsletter, HubSpot senior director of marketing Kyle Denhoff said, “Most of HubSpot’s customers are small- and mid-sized businesses that won’t have big-brand advertising budgets.”

Denhoff says that by talking to our customers and evaluating how our Marketing Blog performed, we determined that Masters in Marketing is speaking to digital marketers — “people who operate channels like websites, social media, email, SEO, and content marketing. And that helps us with editorial pillars and topic selection,” he says.

“We decided to focus more on stories about social media marketing than national TV ad campaigns, for example. It’s just too expensive for our target customer.”

Denhoff also suggests looking at demographic data and media diet to develop your customer profile. Here’s what ours looked like for Masters in Marketing subscribers:

Masters in Marketing Customer Profile. Role: Marketing Managers. Job Types: marketing manager, social media marketer, email marketer, seo manager, and content marketer. Company Size: Startup or scale-up (1 - 2,000 employees). Read: HubSpot Marketing Blog, eMarketer, Search Engine Land, Moz Blog, Social Media Examiner. Subscribes to: Marketing Dive, MKT1, Social Media Today, Future Social, Marketing Millennials. Listens to: Online Marketing Made Easy, Marketing School. Watches: ahrefs, Gary Vee, Neil Patel,

Describe your newsletter’s personality.

What are four words that describe your voice, and four words that describe what your voice isn’t?

There are fun ways to approach brand personality exercises: If your newsletter drove a car, what kind would it be? If it was a meal, would it be fine dining or fast casual? (Bonus tip: Duolingo’s style guide includes a section on brand personality, and it’s excellent for these types of questions.)

However you get there, I find that landing on a list of adjectives is the most useful. If your customer profile is 20-somethings, your voice might be youthful and irreverent. If you’re catering to C-suite execs, it might be more buttoned up.

It’s also helpful to define what your newsletter isn’t. For instance, we decided that Masters in Marketing was not arrogant, presumptuous, repetitive, or boring. These guidelines are just as helpful, especially with multiple writers involved.

Know how you want your readers to feel.

This isn’t as mushy or subjective as it sounds at first glance. Do you want your readers to feel energized and ready to spring into action? Do you want them to feel contemplative and introspective?

We want our Masters in Marketing readers to feel like what they do matters — marketers are often relegated to “sidekick” roles, and we wanted to build a newsletter that was empowering and energizing. When we research people to feature, we look for experts who can give our readers a “secret weapon” that helps them elevate their marketing.

As with users of HubSpot’s customer platform, we want our newsletter readers to be surprised and delighted. This is central to our editorial approach; we’re specifically looking for marketers who are doing things differently.

Sharpen your elevator pitch.

You know who you’re writing for, you know how your readers should feel, but … what exactly are you writing about? If you’re planning on launching a newsletter, you probably started with something like an elevator pitch. Has anything changed as you worked through the first part of this outline?

List the hallmarks of a great newsletter.

In other words, when you write a great newsletter, how do you know it’s great? Masters in Marketing is personality-driven, and even though it packs a punch, we keep the format light and skimmable. We decided on a lesson-based format that delivers on both of those promises.

Identify your niche.

I love SWOT analyses because they help answer the question of where your newsletter fits in against the competition. What are your competitors doing well? What can you do better, or what can you do that they can’t?

Don’t be afraid to go super niche. Depending on your other goals and strategies, a small but focused subscriber base can be as or more valuable than a large subscriber base with broad interests.

In an article I wrote on B2B newsletters, I found that the Ferrari Market Newsletter earns a reported $2 – $4 million in yearly revenue — with only about 5k subscribers.

Balance promotional and creative content.

If you have content offers, sponsorships, or other external links, how will that be balanced against the newsletter content itself?

Recall that readers don’t want to click out of your email. So if you’re including links, they better be darn good ones.

Develop and enforce editorial and brand guidelines.

What editorial or brand guidelines are in place, and how will those be implemented and enforced? You likely already have guidelines for your brand, but consider whether the newsletter will translate those into a more personable voice, who will edit the newsletter, and other practical concerns.

This could even include logistics like what day(s) of the week you’ll send your newsletter.

In a HubSpot survey of nearly 400 marketing and advertising professionals between October 2023 and May 2024, emails sent on Mondays and Tuesdays performed the best.

When to Schedule Marketing Emails. What’s the best day to send an email for highest performance? Based on an original HubSpot survey of nearly 400 professional marketers and advertisers, October 2023 - May 2024. Monday: 23%. Tuesday: 26%. Wednesday 16%. Thursday 15%. Friday 13%. Saturday 4%. Sunday 2%.

These are not absolutes. I once worked for an organization with many subscribers in a country where the workweek began on Sunday, which made Sunday one of our best-performing days for sending emails.

2. Define your editorial approach.

How will you achieve a personal, authentic voice?

I’ve spoken several times with Lia Haberman, the founder of the ICYMI newsletter and a recent master in marketing. She’s always emphasized this point: Hire creative writers. Readers don’t want to read marketing copy or comms-approved messaging.

Decide on content and format types.

Will you provide narrow focus, broad coverage, expert insights and interviews, etc.?

Even loosely defining the scope of your newsletter will help you maintain the consistency readers are looking for.

3. Identify monetization strategies.

How will your newsletter support existing business offerings? Will it be paid, freemium, and/or have ads or sponsorships? Will you promote it across other platforms?

Alexis Grant, who founded the newsletter They Got Acquired, told me that because she has an engaged, niche audience, she’s been very successful selling sponsorship space, even though her subscriber base is a relatively modest 7k+.

“When people think about media and content businesses, they’re often planning to monetize through advertising or sponsorships, which require having a massive audience to make it work.”

“When people think about media and content businesses, they’re often planning to monetize through advertising or sponsorships, which require having a massive audience. You don't have to do that with a B2B newsletter. And that's kind of why I love them. There's so many different ways to monetize.” —Alexis Grant, Founder, They Got Acquired newsletter

But newsletters are different, she says. “You don‘t have to do that with a B2B newsletter. And that’s kind of why I love them. There’s so many different ways to monetize.”

4. Use the anatomy of an effective newsletter.

Key Elements

There isn’t one single correct way of organizing an email newsletter, but there are a few key building blocks, according to HubSpot’s Ultimate Guide to Email Newsletters:

  • From Line. This includes both the “from” name you see in your inbox as well as the email address the newsletter is sent from.
  • Subject Line and Preview Text. This is your best shot at hooking readers. Keep it short, natural, and start a story that your readers want the ending to.
  • Eyebrow. The greeting before your main headline should draw people in. It also might reflect your main branding.
  • Body Copy. The bulk of your email should be easy to read — think short sentences and paragraphs, bullet points and bolding, and a personality-driven tone.
  • Images. Images can break up text, show off branding, grab readers’ attention, and even inspire them to share.
  • Calls to Action / Linked Text. Rein it in! Too many links can overwhelm, so use them carefully and strategically. Links should always benefit your readers.
  • Social Sharing. Make it easy for your readers to share with their friends and networks.
  • Request for Feedback. Asking readers for feedback builds a stronger relationship with them, and it helps you build a stronger newsletter.

Pro tip: This anatomy lesson comes from the HubSpot pros who produced the excellent free ultimate guide to newsletters. It has a lot more details and examples on the nuts and bolts of newsletter writing.

Newsletter Content Trends

In our survey of 500+ independent newsletter operators, we asked what formats drove the highest of five metrics: open rate, click rate, revenue or profit, driving website traffic, and conversion rate.

Two of the top-performing formats were expert Q&As or interviews and listicles, step-by-step guides, recipes, or tutorials.

Select Newsletter Formats that Drive ROI. Expert Q&As or Interviews: Open rate 17%. Click rate 17%. Revenue or profit 14%. Driving website traffic 14%. Conversion rate 17%. Listicles, Step-by-Step Guides, Recipes, or Tutorials: Open rate 21%. Click rate 20%. Revenue or profit 21%. Driving website traffic 24%. Conversion rate 22%.

We asked respondents about a total of 11 newsletter formats:

  1. Expert Q&As or Interviews
  2. Influencer Takeovers
  3. Listicles, Step-by-Step Guides, Recipes, or Tutorials
  4. Image-based Content or Infographics
  5. Video-based Content
  6. Mixed Media Content
  7. Long-form Articles or Deep Dives
  8. Two to Three Short- to Medium-Form Articles
  9. Quote or Stats Roundups
  10. Lists of Short Blurbs Followed by Related Links
  11. Interactive Content

There’s lots more where this came from — check out our free download on the future of newsletters — but here’s how every format drives open rates, according to 500+ newsletter operators:

Newsletter Formats That Drive Open Rates. Expert Q&As or interviews 17%. Influencer takeovers 20%. Listicles, step-by-step guides, recipes, or tutorials 21%. Image-based content or infographics 23%. Video-based content 21%. Mixed media content (text plus video or imagery) 22%. Long-form articles or deep dives 9%. 2 to 3 short- to medium-form articles 21%. Quote or stats roundups 7%. Lists of short blurbs followed by related links 10%. Interactive content like polls and quizzes 10%.

That doesn’t mean you should abandon your great idea for a newsletter that curates long-form articles or deep dives. You know your audience best, and open rates are just one metric.

Based on the survey results and the subject-matter interviews I conducted, here’s some trends in newsletter content strategy that we’re seeing:

5 Newsletter Content Strategy Trends. 1. Shift toward person-centric content. 2. Importance of niche targeting. 3. Creator-style, personality-driven content. 4. AI-driven segmentation techniques. 5. Metrics beyond traditional email marketing. Original HubSpot survey of 500+ newsletter operators + personal interviews. September - October 2024.

1. Shift Toward Person-centric Content

Remember that you’re writing for real people — other people like you — and tell the stories you’d want to read.

2. Importance of Niche Targeting

Developing a small but engaged audience may be more valuable to the future of your business. Build trust and loyalty by offering something that nobody else can.

3. Creator-style, Personality-driven Content

Personality and expertise are why you sign up for newsletters like Anne Helen Peterson’s Culture Study or John Paul Brammer’s ¡Hola Papi! — they’re good writers with smart, critical takes on culture, and they’re fun to read. Take a page from their notebooks, even if you’re writing about car gaskets.

4. AI-driven Segmentation Techniques

In the age of AI-powered personalization, there’s no excuse for treating your email subscribers like a monolith. Take advantage of technology to segment by geographic location, interests, or behaviors. Read more about AI segmentation tools.

5. Metrics Beyond Traditional Email Marketing

Click-through rates aren’t yet a KPI of the past, but marketers are recognizing the long-term value in metrics like:

  • Subscriber growth and health
  • Organic buzz and conversation
  • Social media mentions
  • Reader engagement and replies

Newsletter Content Ideas

1. Interview-based Content

Examples: Masters in Marketing (HubSpot), Lenny’s Newsletter (Lenny Rachitsky), Link in Bio (Rachel Karten)

Two screencaps of Lenny’s Newsletter. The expert and their area of expertise is immediately named and contextualized. The interview takeaways are summed up in bullet points, with links to listen to or watch the full interview.

Lenny’s Newsletter, which features lots of expert interviews, immediately names and contextualizes each expert at the top of the email (see above).

There’s a link to listen to or watch the full interview, but there’s also a skimmable list of bulleted takeaways for easy reading.

Pro tip: Identifying, reaching out to, and interviewing experts can take quite a bit of time, so give yourself a long lead for interview-based content. On the plus side: If you’re the sole newsletter writer, interviews are a great way to bring in new perspectives, opinions, and ideas.

2. Expert Insights and Case Studies

Examples: Newsletter Examples (Brad Wolverton), After School (Casey Lewis), Really Good Emails (Matthew Smith)

Screencaps of two Really Good Email newsletters. Each email has a different animation, making readers want to click “open” every time. RGE’s intros are grabby and full of personality

Really Good Emails is really good at two things: Sharing really good emails, and making really good GIFs.

Aside from the focused case studies, CEO Matthew Smith & co. are enjoying themselves, and it shows — which keeps it on my subscription list.

The intros are grabby and full of personality, which gets readers excited about case studies, which have a (perhaps unearned) reputation as being a bit dry.

Pro tip: If you have niche expertise, this is your time to shine. The best newsletters in this category provide expertise and commentary that you really can’t get anywhere else.

3. Personal Stories and Behind-the-Scenes Updates

Examples: Kayleigh Moore’s newsletter, Craft Talk (Jami Attenberg)

Kayleigh Moore’s Newsletter. Emails are personalized, and they immediately jump into a behind-the-scenes experience. (Plus a fun Gilmore Girls GIF.)

Kayleigh Moore’s newsletter, about all kinds of writing, starts with a personalized greeting. Moore then immediately launches into a behind-the-scenes experience — writing questions she gets asked — and promises a quick lesson just for you.

Pro tip: Even if the topics are outside your industry, I recommend subscribing to a few newsletters that indulge your own interests and hobbies, whether that’s pizza or pop culture or pottery. Regularly reading different writing styles on diverse topics will only make you a better newsletter writer.

4. Industry Trend Analysis

Example: ICYMI (Lia Haberman)

Screencaps of Lia Haberman’s ICYMI email. ICYMI’s 1-second summaries mean that Lia Haberman can get a lot of crucial information into a newsletter without sacrificing readability. The roadmap updates are organized by platform, so if you don’t care about Meta but want the latest Twitch update, you can find it instantly.

Lia Haberman, one of the experts I talked to for this article, does a particularly good job getting a lot of industry trend analysis and updates into one email.

Headings are clear and consistent from email to email, and she uses emoji, bullet points, and bold type to make sure her one-second summaries really do take one second to read.

Pro tip: Another category for the niche experts to strut their stuff, industry trend analysis has to be skimmable and fun to read. No matter how much you want to know about a particular industry, it’s unlikely you’ll have time for a deep dive on your morning commute.

5. Educational Content Tailored to Specific Audience Segments

Examples: They Got Acquired (Alexis Grant), The Freelancer’s Year (Lindy Alexander)

Screencaps of They Got Acquired’s email newsletter. Although most emails are stories about selling companies, it also provides additional educational resources. They Got Acquired takes advantage of its niche audience by catering to specific audience segments.

They Got Acquired founder Alexis Grant, who I also spoke with for this article, has a very specific focus: It “shares stories of companies that sell for $100,000 to $50 million, revealing insights that lead to life-changing exits.”

Having a captive niche audience means that even though Grant has a relatively small number of subscribers, they’re very valuable, both to her and to sponsors.

Pro tip: Alexis Grant uses an AI segmentation tool to make the most of her educational content. New subscribers are invited to take a survey that narrows down their demographics, and she can segment accordingly.

6. Actionable Resources (Reports, Guides)

Examples: SEOFOMO (Aleyda Solís), Work Life (Atlassian)

Screencap of Work Life’s introductory email. Work Life’s introductory email establishes a cadence of two newsletters a month, and sets expectations of the kinds of resources new subscribers can expect.

Atlassian, the makers of Trello, has a twice-monthly newsletter with announcements, tips for a more productive work life, and stories from its own playbook.

It’s a combination of several kinds of newsletters mentioned here, and that blend makes it more fun to read than just a report or guide.

Pro tip: These newsletters may be harder for a sole operator to maintain, particularly if you’re doing original research and/or creating robust reports or guides.

Build Your Own Newsletter Content Strategy

Now that you’re armed with knowledge (and a lot of data), it’s DIY time.

Remember the three critical guidelines, which every newsletter expert I’ve spoken to has reiterated: Provide value within your email, stick to a regular publishing schedule, and focus on educational content.

Here’s one more: have fun writing it.

Because if you’re enjoying it, chances are that your customers will, too.

Categories B2B

10 of the Coolest YouTube Banners I’ve Ever Seen

I‘m always inspired by the creativity that goes into YouTube banners. But if you’re anything like me, you’ve probably wondered how you can create one for your own channel.

Well, you’re in luck — I’m here to uncover some of the best-kept secrets about YouTube banners.

Download Now: 10 Free YouTube Image Templates

In this article, you’ll learn what makes the best YouTube banners so eye-catching, and how you can create your own gorgeous channel art.

To answer those questions, I’ve included some excellent resources for YouTube banner templates (spoiler alert: they’re free), as well as 10 creative channel banners that inspire us as content creators.

Table of Contents: 

What makes a good YouTube banner?

Some YouTube banners are eye-catching, readable, and convey the brand of the YouTube channel. Others choose to include a logo and channel name.

And, in a few cases, a great YouTube banner might include high-quality photos and graphics to create visual interest.

But the truth of the matter is that everyone’s banner looks different and its design identity is ultimately dependent on its creator’s niche.

However, if you’ve been anxious about what to do, where to look to make your own YouTube banner, and how to make yours one of the best of the best, I’m here to share some good news: It doesn’t take a whole lot, just a few staples.

Check out this quick checklist of banner must-haves if you’re stuck on where to start:

  • Your social media handles
  • Your name and/or the name of your brand
  • A channel tagline
  • Graphics that represent your overall brand identity

 a graphic showcasing a checklist of youtube banner musthaves

Still, no matter how good your YouTube banner looks, the last thing you want is for yours to look the same as someone else’s.

That’s why the guidelines I mentioned for great banner art are pretty simple. You can build the foundation of your design using those best practices, but your unique creativity is what will set your banner apart from the crowd.

At the end of the day, your banner is like an abbreviated version of an onboarding process to your channel and who you are, so you’ve got to make every glance count.

To see some design tips in action, take a look at some fun and creative YouTube channel art examples below

YouTube Channel Art Examples

1. Jillian Harris

youtube banner idea from jillian harris

Simple, chic, and feminine. Jillian Harris‘ YouTube channel art conveys exactly what her brand represents. Simple channel art works if you’ve got a core following already.

If you didn’t know this, Jillian is quite popular on other social networks, and she‘s successfully migrating her audience to YouTube.

The majority of people watching her videos are already familiar with who she is and the content she creates. If they’re not, there’s a welcome video right below the banner where she introduces herself to the new crowd.

What I like about this YT banner: Jillian’s banner photo keeps things simple and includes only two pieces of information: her name and the date she established her brand. With a banner like this, the typeface stands out and becomes the design.

2. Learn With Shopify

youtube banner idea from learn with shopify

Shopify understands that building an online business isn‘t easy.

So, the company offers new and experienced entrepreneurs a library of video content to help them scale to the next level. Learn With Shopify’s banner is straightforward and draws attention to the channel’s goal.

You might think that the YouTube banner dimensions don’t provide enough room to create a dynamic design, but Shopify shows some interesting possibilities in its channel art.

What I like about this YT banner: The name of the channel is prominent so the viewers know they’re in the right place for all things Shopify. Plus, the green gradient gives this banner depth and creates visual interest.

3. HubSpot Marketing

youtube banner idea from hubspot marketing

Maybe I‘m a little biased, but our YouTube channel has a pretty cool banner!

What we haven’t seen in the first two channel art examples are actual faces. HubSpot‘s banner features full-color images of the creators who present the video content on the channel.

Our signature brand art (aka the colorful blobs you see) are thoughtfully placed behind the creators’ photos so they pop on the banner.

What I like about this YT banner: Another fun feature of HubSpot’s channel art is the icon on the far right that points to our free digital marketing certification. If your brand offers more types of content, this is a great way to drive traffic to those other marketing offers.

4. Alphonso Dunn

youtube banner idea alphonso dunn

Alphonso Dunn is a talented and well-respected artist who‘s authored several art books. He’s transitioned his passion for educating students to the YouTube screen where he teaches aspiring artists how to hone their craft.

What I like about this YT banner: His banner includes samples of his art, his name, logo, and latest books with a link to purchase them. The composition of this banner fits everything in without overcrowding the space which allows the viewer to focus on the rest of his home page. He also includes a tagline that summarizes what sort of content he offers audiences: Art tutorials.

5. Justin Brown, Primal Video

youtube banner idea from primal video

Justin Brown is the creator of Primal Video on YouTube — a channel dedicated to teaching entrepreneurs how to amplify their businesses with video content.

If this is your first time seeing Justin Brown‘s YouTube home page, you’ll know exactly what to expect from his content after seeing the banner.

What I like about this YT banner: Justin’s banner clearly demonstrates that there’s dimension built into the image by stacking the blue and black blocks of color. However, it breaks that up with a color-graded photo in the middle. Its font sizing and colorful backgrounds create a cohesive feel while keeping the design clean and organized.

6. Bright Side

youtube banner idea from bright side

Bright Side provides more than 40 million people with the answers to questions that they never asked, but absolutely have to know.

If you take inspiration from Bright Side‘s banner, choose a vibrant color as your background and think carefully about your typeface.

If you choose to go the Bright Side route (aka those two design elements will be the only aspects of your banner), you’ll want to spend time finding the right balance that represents your brand and draws the viewer in.

What I like about this YT banner: Its YouTube channel art is bright, punchy, and bold — a perfect backdrop for inspirational, creative, and wonderful video content.

7. Epicurious

youtube banner idea from epicurious

Whether you’re looking for easy-to-follow recipes, food science education, or cooking comparisons, Epicurious is the channel to watch. The spotlight of this brand‘s content is always the food, and that goes for its banner, too.

To incorporate this banner style into your channel art, choose a subject that’s small enough to be recognized close up.

What I like about this YT banner: The use of a high-resolution, detailed photo of a common food — broccoli — creates a relevant and intriguing background for the brand name. This banner also has its website URL and social handles in the corner, which never hurts (especially when anyone could be browsing through your channel).

8. TripAdvisor

youtube banner idea from tripadvisor

TripAdvisor is a resource used by millions of travelers to discover and rate lodgings, restaurants, and much more information about endless destinations.

That’s represented in the YouTube banner by portraying what the site is all about — travel. This is a great YouTube banner to take inspiration from if you‘re just getting started. Simply choose a high-res photo that speaks to your personality and brand, and you’re done.

What I like about this YT banner: The banner features beautiful photography of different locations which puts the viewer’s focus solely on the type of high-quality content that TripAdvisor is committed to sharing: All-things-travel videos.

9. Refinery29

youtube banner idea from refinery29

Showcasing the people that make your brand amazing is a great way to form a connection with your viewers. That’s one thing that Refinery29 does well by frequently featuring its writers, editors, and content producers in its videos.

As it turns out, they’ve all become quite popular personalities — which is why the brand put them front-and-center in its banner art.

Creating a banner of this nature is two-fold.

First, find a way to incorporate your company’s talent into video content in a way that’s engaging and appealing to your target audience.

Then, once you’ve produced enough of that media consistently — and if it’s gaining the right kind of attention — you can use those personalities to promote your channels.

What I like about this YT banner: Refinery29 calls attention to its content (and the people who make it) right away by featuring screen captures of the channel’s most well-known talent within the letters of the brand’s name. It also includes a CTA (“See more at Refinery29”) to remind visitors that if they think their YouTube content is good, they should check out the great content on its actual website.

10. The Action Lab

youtube banner idea from the action lab

Physicists and high school science students alike come to The Action Lab‘s YouTube channel for DIY experiments performed by Dr. James J. Orgill.

On this channel, you’ll see everyday objects through a new lens thanks to his demonstrations.

What I like about this YT banner: Similar to HubSpot’s channel art, his photo stands out with a simple background, an image of Dr. James himself, and a core color — yellow — to help audiences associate that though his content is primarily concerned experimentation, there’s also some caution that he takes, too.

YouTube Banner Size

A YouTube channel banner will take on different dimensions depending on what platform is being used to view it. For example, a banner will have different dimensions when viewed on a TV, desktop, or mobile device.

The YouTube banner dimensions are:

  • Recommended “TV”: 2560 x 1440 px
  • Minimum for upload: 2048 x 1152 px
  • Minimum “Viewable On All Devices”: 1546 x 423 px
  • Maximum “Viewable On Desktop”: 2560 x 423 px
  • File size: 6MB or smaller

The recommended resolution seems pretty large for a single file, but think about how YouTube banners would appear on a 30″ smart TV or higher.

With a growing number of options to view YouTube videos in this way, you’ll want to make sure your channel art is large enough to display with quality on larger screens.

Here’s a helpful visual representation of those dimensions:

Take note of the “Viewable On All Devices” I alluded to in the first section.

Your banner is essentially the biggest branding opportunity when people land on your channel. You‘ll want to make sure your logo and supporting text is clearly represented in the channel art.

That’s why it’s a good idea to place your company name and logo in that center space.

If you’re not sure how to fill the entire frame with visual content, video production company MiniMatters suggests “build[ing] the image from the middle out,” putting the most important assets in the center, and expanding the design from there.

Finally, follow these best practices to create a professional YouTube banner:

  • Use a high-resolution image. A pixelated or blurry banner doesn‘t exactly signal that there’s a high-quality video to follow.
  • Keep your banner on-brand. While your channel art doesn’t have to be a carbon copy of your logo or tagline, it should incorporate visual elements that you want associated with your brand, like certain colors, fonts, or keywords.
  • Update your banner regularly. For example, if you run a bakery and you‘re gearing up for summer, an eye-catching banner might be a high-res photo of a brightly-colored work surface covered with flour and a rolling pin, along with accompanying text like, “April showers bring May flours,” but remember to update the banner once the season is over so viewers know you’re consistent.

YouTube Banner Template

Need some design help to get started on your own YouTube banner?

If Canva is already a graphic designer’s best friend, it could be yours, too (especially if you’re in a hurry to create your channel ASAP). Don’t be afraid to try out and customize Canva’s templates for YouTube banners.

Not only are there an array of designs to choose from but they’re already within the necessary dimensions, so you can skip the hard stuff and get right to making the banner of your dreams.

And, if you’re more on the skilled side of digital art, apps like ProCreate offer the flexibility to hand-draw your banner assets.

How To Make a YouTube Banner

By now, you might be thinking, “How the heck am I supposed to actually upload my banner … is it hard and difficult and scary?”

Before you settle into panic, I can tell you that the banner upload process is, 1000% percent, not hard and difficult, nor scary, especially when you have resources like HubSpot’s Free (yes, free) YouTube Business kit.

Check it out below:

But if you’re more of a visual learner (like me), you can use my upload process to help guide you through your own:

Step 1: Log in to your YouTube account and click on your profile photo. Then select Your channel.

screenshot of basha coleman demoing the youtube banner upload process

Step 2: Click the blue Customize Channel button. A new tab will open and you’ll see a Channel customization screen.

screenshot of basha coleman demoing the youtube banner upload process

Step 3: Click Branding in the top menu.

screenshot of basha coleman demoing the youtube banner upload process

Step 4: Under the banner image section, select Upload.

screenshot of basha coleman demoing the youtube banner upload process

Then, you’ll see the option to upload a file for your YouTube banner photo.

screenshot of basha coleman demoing the youtube banner upload process

Step 5: Review the image preview to ensure that your banner image is displayed properly.

screenshot of basha coleman demoing the youtube banner upload process

Step 6: Click Publish and review your YouTube channel’s new banner image.

screenshot of basha coleman demoing the youtube banner upload process

screenshot of basha coleman demoing the youtube banner upload process

That’s it! Easy enough, right?

Channel Your Creativity

It’s important to note that cool YouTube channel art is just one part of a comprehensive video content strategy.

It doesn’t matter how beautiful your banner is if your channel lacks quality video, or hasn’t added anything new in several weeks.

So as you create your YouTube banner, go ahead and create two or three more that you can use throughout the year to keep things fresh and interesting.

And remember, you can always come back to these examples and tips for more inspiration. They’re not going anywhere any time soon. Pinky promise.

Categories B2B

What Is an Editorial Calendar? Your Guide to Building One [Examples + Templates]

I once worked for a digital publisher that kept its editorial calendar on a huge whiteboard in a tiny conference room. Cram a few too many people in there, and somebody’s sweater would inevitably wipe off a piece of content or three.

Fortunately, there are a great many tools available now that will let you build an eraser-proof editorial calendar.

Free Download: Marketing Editorial Calendar Template

Without a mutually agreed-upon system for planning, writing, and scheduling content every week, anyone can find themselves in a pile of missed deadlines, unedited blog posts, and a fair amount of team tension.

Table of Contents

There’s no such thing as a perfect editorial calendar — it all depends on your team’s needs and skill sets. Nonetheless, there are several questions you should ask yourself to determine what your editorial calendar should look like.

These include:

  • How frequently do you publish content? Do you have blog posts going live every day? Once a week? Perhaps multiple times a day? Determine how often you publish to figure out the best way to visualize your editorial calendar.
  • Do you create more than one type of content? If you upload as many videos to YouTube as you publish articles to your company blog, your editorial calendar will need to distinguish between the two.
  • How many people will use this editorial calendar? The best editorial calendars allow multiple people to brainstorm, collaborate, and offer feedback on assignments in real time — directly on the calendar.
  • What stages will the content go through before it’s published? How complex is your content pipeline? Is there a substantial review or approval process that each piece of content goes through? Make sure your calendar can distinguish between two similar assignments that are in different stages of creation.
  • How will you organize this calendar? You‘ll want to choose a system that best aligns with your goals and your team’s workflows.

Before building an editorial calendar, ask yourself: How frequently do you publish content? Do you create more than one type of content? How many people will use this editorial calendar? What stages will the content go through before it's published? How will you organize this calendar?

Put these points into practice by learning how to create your content calendar. Or, keep reading to learn how an editorial calendar can boost your business.

Editorial Calendar Benefits

I’ve never gotten an editorial calendar exactly right the first time — it takes time to organize, test, and put in place. But using one can take your content marketing from chaos to killer.

An editorial calendar:

Improves content quality and consistency.

Planning content in advance makes it easier to create consistent content an audience can rely on.

Plus, I can’t emphasize enough how an editorial calendar gives much-needed structure for creating batches of content.

This lets you focus on ideation and content creation separately, giving you more energy and focus to create quality content.

More chances to innovate.

Change is the only constant in marketing strategy. With an editorial calendar, you have a clear view of what content aligns with your evolving strategy and where you need to innovate.

This approach also gives you time and space to think of creative angles for each piece of content.

If you publish a mix of timely and evergreen content, sufficiently planning the evergreen content is the only way you’re going to free up the resources needed to create content pegged to industry news or other timely topics.

Supports accountability.

Content marketing has a lot of details. Not everyone needs to know what blog or hashtag gets posted when, but an editorial calendar can help every member of your team stay accountable for their pieces in the puzzle.

Streamlines processes.

As your business grows, you might find some processes will also grow more complicated and tasks that were once simple will take up more time.

But an editorial calendar can simplify these processes. It can give your team an easy overview of an entire project, quarter, or campaign from start to finish. This helps different departments and teams coordinate and streamline their efforts.

Better teamwork.

Simplified processes and better accountability mean that your team can work better together.

This lets each member of your team spend more time using their unique abilities to create great content for your business. It also simplifies training and retaining your best employees.

Improves your team experience.

According to a 2024 study by the U.K.-based Chartered Institute for Marketing (CIM), 56% of marketers are worried about burnout in their current role.

An editorial calendar creates a consistent plan and a better employee experience. This reduces the stress and uncertainty that can lead to burnout in marketing teams.

Offers clearer data insights.

Editorial calendars offer a clear record of:

  • Content types
  • Assets to include in published content
  • When to publish

This record makes it easier to track content performance. With this tracking in place, your team will be ready to optimize and improve your content to meet your goals.

Who should use an editorial calendar?

Honestly? Everybody — even if you’re not doing anything more complicated than planning your own weekly LinkedIn posts.

But here’s some industries that really need to leverage the benefits of an editorial calendar.

Public Relations

Editorial calendars are a must-have in the public relations industry because professionals in the field must keep track of and schedule materials such as press releases and promotional content.

It’s especially important because the materials are released through various channels such as social media, email, television, websites, radio, and more.

Newspapers/Magazines and Other News Outlets

“I used to write for a newspaper in my early career as a journalist,” says HubSpot blogger Erica Santiago. “I needed an editorial calendar to track when my work would get published or when I had to publish another contributor.”

Newspapers, magazines, and digital media websites are constantly fielding new content, and an editorial calendar helps ensure the right content gets posted at the right time and place.

Corporate Communications Teams

Corporate communications teams need editorial calendars for the same reason PR professionals need them. Editorial calendars keep the team organized and ensure content is posted timely and through the right channels.

Individuals and professionals who should use editorial calendars include:

Content Creators

Whether you’re a blogger, YouTuber, TikToker, or podcaster, you absolutely need an editorial calendar. Content creators use editorial calendars to plan and schedule their content in advance.

Social Media Managers and Coordinators

“A friend of mine is a social media coordinator for a streaming company, and he uses an editorial calendar to manage and schedule the different posts he needs to put out to promote various shows,” Santiago says.

“He manages at least five to 10 different TV show accounts. I can’t imagine how frazzled he’d be without an editorial calendar,” she says.

How to Create an Editorial Calendar

A successful editorial calendar is a living project that your business will change as you grow and scale your social media and content strategy. To begin creating your own, I have some resources to simplify the process.

Okay, time for me to give you what you came for. With all the different types of calendars you can create, let’s discuss the types you can choose and how to plan the rollout of your content.

How to create an editorial calendar. 1. Define your target audience and content themes. 2. Outline content goals and KPIs. 3. Choose a format for your editorial calendar. 4. Designate your main marketing channels. 5. Assign roles and responsibilities. 6. Study your competition’s posting frequency. 7. Plan your posts consistently. 8. Audit and adapt your editorial calendar as necessary.

1. Define your target audience and content themes.

Before you begin plugging content into your editorial calendar, be sure to review your content strategy. Scan for content topics, buyer persona needs, and training your team might need to create winning content.

HubSpot Buyer Persona Guide + Templates

Free Download

Trust me when I say you’ll need this information to schedule the right content at the right time. If you don’t know your audience, you’ll be creating content in a vacuum.

2. Outline content goals and KPIs.

For effective resource management, I strongly suggest using your goals and metrics as a jumping-off point for your editorial calendar. This can simplify reporting and make it easier to quickly gauge the performance of new strategies.

3. Choose a format for your editorial calendar.

In order to get buy-in (and hopefully enthusiasm), talk to your team about their preferences, work habits, and tools they’ve used before. If they’ve used something that they loved or hated, ask what worked and what didn’t.

Ask each team member:

  • Where they’re working from
  • What tools they’re using
  • How they organize their content creation
  • Collaboration needs

Types of Editorial Calendars

An editorial calendar is essentially a planning tool. Experience has taught me that there‘s no such thing as a perfect editorial calendar, but some formats will be better than others at helping you solve your team’s goals.

Here are some of the different ways to format your editorial calendar and what I see as the pros and cons of each format:

Editorial Calendar Spreadsheet

A spreadsheet is a simple way to organize your content.

Screencap of HubSpot’s blog editorial calendar template.

Source

Pros

  • Easy data aggregation and organization
  • Cost-effective
  • Short learning curve and highly accessible, making collaboration easy
  • Easy to customize
  • Integration with calendar apps and content management tools

Cons

  • Hard to visualize your calendar
  • Limited options for collaboration
  • Difficult to get a clear breakdown at a glance
  • Can be clunky for tracking multiple channels

Content Calendar

A content calendar is a more detailed version of the editorial calendar spreadsheet and helps users visualize content timing.

Screencap of editorial content calendar.

Source

Pros

  • Makes it easier to organize content details
  • The most straightforward way to know what’s going out and when
  • Can include keywords, color coding, tags, assignments, and content types

Cons

  • There’s more to project and content management than publishing dates
  • Can be time-consuming to put together
  • A calendar may not always be effective on its own

Project Management Tool

Tools like Trello or Asana can be helpful for complex or multi-channel editorial calendars.

Screencap of a colorful Kanban board.

Source

Pros

  • Presents a clear editorial workflow
  • Designed for complex project management
  • Customizable
  • Offer collaboration and visualization like a Kanban board

Cons

  • Can be overwhelming
  • Has a steeper learning curve for new team members

Editorial Calendar Applications

I love project management tools like Monday.com or CoSchedule that also offer mobile apps. This on-the-go access can help streamline editorial calendar creation and maintenance.

Screencap of Monday.com mobile app.

Source

Pros

  • Offers easy access to your editorial calendar
  • Has choices for content creation, planning, and assigning
  • Includes collaboration tools and analytics

Cons

  • Can be expensive
  • May be difficult to customize

Choose the best format and decide on how you’ll implement it. Pick the tool or platform that offers the features or interface your company needs most.

4. Designate your main marketing channels.

Most businesses will be creating distinct content and messaging for each marketing channel. So, choose carefully.

Once you’ve selected your top channels, make thoughtful decisions about organizing this content in your editorial calendar.

Editorial calendars are highly visual tools. If you’re not a visual thinker, keep in mind that 65% of people are visual learners, so other people on your team may be.

I also suggest making your editorial calendar easier to interpret with visual cues. Differentiating your calendar with a different color for each channel you post on can cut confusion for your team.

You can also divide post types or subject matter using visuals to ensure you schedule the right content at the right time.

5. Assign roles and responsibilities.

Roles and responsibilities can seem obvious when a content strategy launches, but this clarity can fade over time. That’s why I encourage including details like writing, editing, publishing, and image creation in your calendar.

This simple step makes processes, roles, and deadlines clear. It also creates accountability for every member of your team.

6. Study your competition’s posting frequency.

We all need a little inspiration — including me!

Look to other businesses posting in the same industry or niche as yours. Then, study which competitors are successful in capturing attention and how they got to that level of success.

Let me be clear, I am not at all suggesting copying others’ content subject matter or the exact dates or times they post.

Instead, pull inspiration and make your own editorial calendar to grab attention on the days or times competitors aren’t posting. This tactic can also help you find gaps in your content strategy.

7. Plan your posts consistently.

Content planning is an incredibly important component of any strong marketing strategy.

As Carsyn LeClere, former marketing strategist at Blue Frog Marketing, told me:

“Content planning helps provide a better view of all your marketing initiatives and how they play into each other. It’s important because it ensures you don’t duplicate content efforts, cannibalize a topic, miss any initiatives, or neglect any part of the buyer’s journey.”

Organizing your editorial calendar for posting on the same weekly schedule can drive exposure for your content and improve engagement.

Posting on a frequent basis keeps your followers coming back for more. Social media platforms reward profiles that drive this engagement with more visibility. And search engines reward content that searchers love to click.

After all, these platforms want to capture and maintain people’s attention, too.

When you create a patterned or consistent posting cycle, you’re optimizing your use of each channel.

For example, say you publish email tips on Tuesdays. Your audience will come to rely on those tips and look forward to them. If you publish the same useful tips at random, your target audience might miss that content.

So, regular posting keeps your audience engaged and builds a stronger connection with them.

Creating a content calendar that has a clear schedule of posts will help you stay consistent and maintain a steady flow of content. But remember that proper topic ideation is a key first step in building a content calendar that yields solid results.

Consistent content only works as long as the topics appeal to your audience’s interests and get them engaged. Again, take a look at your competitors. See what topic they target and the results they bring in to draw some inspiration.

You can also use AI-powered topic generators to help with brainstorming — simply type in a few details about your audience and content, and these platforms will generate a series of relevant topics you could target.

8. Audit and adapt your editorial calendar as necessary.

It may take some time to perfect your editorial calendar.

If you begin with low engagement in the first couple of months, run a content audit and adapt your content calendar to better engage your followers.

Screencap of content audit template.

Source

Then, schedule regular audits to measure your content performance and use your content calendar to track the value of any strategic changes.

This is how creating an editorial calendar will make your content marketing more streamlined, organized, and effective.

Editorial Calendar Examples & Templates

You didn‘t think I’d give you all this information and not include examples, did you? Of course, I’ve got you covered.

To help you implement an editorial calendar, here are examples and templates from popular content management apps.

Many of them use very similar templates; if you’re unsure where to start, ask your teammates what they’ve used in the past.

Familiarity can be a deciding factor, especially if you’re starting from scratch and need to get a new team onboarded and trained on a new tool.

Although most of these tools have free versions, budget will also be a consideration if you need a paid version to meet your needs.

1. HubSpot Editorial Calendar Template

Platforms: Google Sheets, Excel

Screencap of HubSpot’s blog editorial calendar template.

Free Download

The interactive HubSpot Editorial Calendar Template was built for writers and content strategists to outline their posting strategy.

Included are prompts for the content’s title, meta description, URL, CTA, and more. This template is completely free and can be used on both Google Sheets and Excel.

If you’re building your first editorial calendar, our template is a great place to start since it uses familiar tools like Google Sheets and Excel, which also makes it easy to customize without a big learning curve. (Plus, you’ve probably already got access to one or both of two platforms, so no budget needed.)

We’ve filled in a few rows for guidance, but unlike some platforms’ templates, you won’t have to clear a ton of data to start customizing. Our template is also just a calendar — not a workflow — which may be simpler if you’re a solopreneur or if you have stakeholders who simply need a high-level view of your calendar.

2. HubSpot’s Social Media Calendar Template

Platforms: Google Sheets, Excel

Screencap of HubSpot’s social media calendar template.

Free Download

Although it’s technically a social media calendar, I’m including this template because the monthly planning calendar and content repository tabs can easily be repurposed as an editorial calendar.

The monthly planning tab even has a color-coded system to distinguish between half a dozen content types, which is essential if you publish more than one type of content.

I like both of the HubSpot calendar templates for their ease of use. Since it doesn’t have as many moving parts as many other tools, it’s fast to customize and train new team members on.

3. Trello’s Editorial Calendar Template

Screencap of Trello’s editorial calendar template.

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Trello defaults to the Kanban-style board seen above, with each piece of content on its own card. As the content moves through the workflow, writers and editors move the card to the appropriate status column. Additional views like calendars and timelines are available with paid subscriptions.

I like how easy Trello is to use — there’s very little learning curve, and anybody can look at the board and easily see all the content in the pipeline. However, if you have a huge publishing volume and/or a particularly lengthy editorial workflow, this style of calendar could become unwieldy.

4. Asana’s Editorial Calendar Template

Screencap of Asana’s editorial calendar template, list view.

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Asana is another popular tool for editorial calendars. If you’ve used Trello before, you’ll find that Asana is pretty similar, though the latter has more bells and whistles. You can choose between Kanban, calendar, list, and other views, or cycle between them as necessary.

Asana lets you set up robust automations with paid subscriptions, which can be a lifesaver for complex projects involving lots of team members. If you go with Asana, I do recommend taking one or more of their free webinars to get you over the learning curve as quickly as possible.

Screencap of Asana editorial calendar template, Kanban view.

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5. AirTable Editorial Calendar Template

Screencap of AirTable editorial calendar template.

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AirTable is another one of my favorite tools, although, a word of warning: This one does have a steeper learning curve. Somewhere between a spreadsheet and a project management system, AirTable is great for complex calendars with larger teams and/or many content types.

6. Monday.com Editorial Calendar Template

Screencap of Monday.com’s editorial calendar template.

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Monday.com’s templates are set up a bit differently from Asana and Trello. Instead of providing an out-of-the-box template, it asks you several questions about your team, type of content, and other goals to quickly build a customized template.

Beyond that, it’s very similar to Asana and Trello — there are multiple views, and it’s set up to be both a workflow and a calendar.

7. Notion Editorial Calendar Template

Screencap of Notion’s editorial calendar template

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Notion is one tool I haven’t personally used at work, but I know it has a strong fan following.

One nice feature is that users can submit their own templates, which means there are dozens of editorial calendar templates available, both free and paid.

For instance, here’s one that Mailmodo made to keep all its marketing efforts easily accessible:

Screencap of Mailmodo’s marketing calendar on Notion.

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The calendar includes “events, dates, geographical targets, marketing angles, types of business, historical precedence, and email templates,” so if you have a lot of info you want to fold into an editorial calendar, this might be worth a look.

8. Hootsuite’s Content Calendar

Platform: Google Sheets

Here’s a real-life example of how a marketing team uses Google Sheets.

Hootsuite, another social media scheduling platform, has a ton of content to publish both daily and far out in advance. That makes its content calendar a major component of their production strategy.

Screencap of Hootsuite’s content planning calendar.

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Due to the volume, the Hootsuite team creates content far in advance using Google Sheets to plan and organize across channels.

Once the strategy is created and executed, posts that are ready to be published are represented on Hootsuite Planner.

Content Calendar Sample

Ready to make your own editorial calendar?

No matter which platform you ultimately want to work out of, a spreadsheet can help you take inventory of what content you have and how quickly it moves from start to finish.

Try our free Blog Editorial Calendar Templates.

Use the templates linked above to organize, categorize, and color code. These templates can help you target the right readers, optimize posts with the best keywords, and pair each topic with a killer call-to-action.

In this download, we’ve included three different templates for you to choose from.

Why three? Not all content teams are the same. While some feel most efficient with a centralized editorial calendar solution, others may need the gentle push of an upcoming deadline right on their calendar.

So, you’ll have access to all three templates in Microsoft Excel, Google Sheets, and Google Calendar.

Plan Out Your Editorial Calendar with Ease

I’ve built several editorial calendars at different workplaces, and my biggest takeaway is this: If your calendar doesn’t work for one person, it doesn’t work.

So no matter which format you choose, be sure that you’re fully aligned with all your stakeholders and that you’ve drummed up a little enthusiasm for this new organizational tool.

With a little customization, your blog calendar will be running smoothly, leaving you time to be the content-writing, lead-generating machine you strive to be.

Editor’s note: This post was originally published in January 2016 and has been updated for comprehensiveness.