Categories B2B

3 Missteps with AI Image Generation and How You Should Be Using Them

For marketers, AI-generated imagery tools open up new possibilities for content personalization and campaign engagement…but only when applied in strategic, targeted ways.

AI-generated imagery platforms like Flux, Runway, and DALL-E are becoming a valuable part of marketing, design, and UX toolkits. But with all the options available, it’s sometimes difficult to understand where and how these tools actually bring value — and where they fall short.

Download Now: The Annual State of Artificial Intelligence in 2024 [Free Report]

In a recent Marketing Against the Grain episode, Kieran and I discuss common challenges teams face when using AI image tools, practical use cases for maximum performance, and best practices for integrating AI imagery into your workflow.

Three Key Challenges of AI-Generated Image Adoption

AI image generation holds massive potential — but its adoption isn’t without hurdles. In particular, three challenges preventing widespread use that Kieran and I often see are:

1. Hesitation due to privacy and security concerns.

Employees hesitate to engage with AI tools, often due to concerns around privacy, data security, and AI’s current limitations. Many also feel that AI might not yet be “good enough” for their needs.

Addressing these concerns starts with clear communication about AI’s strengths and limitations. When teams understand where AI can add value — and where it can’t — they’re more likely to engage with it in a realistic way.

2. Misaligned expectations.

Users often expect AI to “do it all,” leading to frustration when it falls short, especially for tasks requiring precision. As Kieran pointed out, employees sometimes treat AI as a “magic box,” which can set them up for disappointment.

By managing expectations and educating teams on how AI works best, marketers can shift focus toward the achievable, practical uses that make an impact.

3. A need for guardrails.

With such broad potential, many people struggle to find the right applications for AI. As Kieran highlighted during the show, a defined, structured approach — like having clear AI prompts or targeted use cases — helps ease adoption by giving employees a clearer sense of purpose.

Similarly, using guided prompts or simplified interfaces for specific tasks can make it easier for teams to explore AI without feeling overwhelmed.

Three AI-Generated Image Use Cases in Marketing

Despite these challenges, AI image tools can have a strong impact when applied to targeted use cases. In our experience, AI-generated imagery tools can be used to:

1. Boost ad performance.

In my opinion, one of the most effective applications of AI-generated imagery is creating tailored ad variations. Custom images that closely align with specific ad copy help marketers deliver a more personalized experience across different platforms.

In our tests at HubSpot, we’ve seen that this approach significantly boosts conversions, making it an invaluable tool for efficiently scaling our ad campaigns.

2. Increase email engagement.

AI can also increase engagement in email marketing by generating unique images tailored to each message.

Combined with AI-generated text, these visuals create a curated and relevant experience for readers, adding a layer of personalization that keeps content fresh and increases the chance of connecting with audiences in a deeper, more memorable way.

This approach works particularly well when you need to create distinct visuals for different segments or campaigns at scale.

3. Save time on editing.

AI is equally valuable for image editing, helping marketers quickly adjust visuals to fit different audience needs.

For example, a technology company might use AI to modify product screenshots by adding a client’s logo or emphasizing specific features.

This tactic allows brands to deliver a more personalized visual experience without the time and effort required for manual edits, making it a powerful option for scalable, audience-specific content.

Best Practices for AI Image Implementation

Maximizing the value of AI-generated images means knowing where and how to use them. These pointers will keep your approach practical and results-focused.

✔ Define clear use cases. Since AI can be overwhelming, define specific applications (like customer support or ad variations) where it’s most likely to succeed, rather than trying to apply it universally.

✔ Focus on volume over perfection. AI excels at creating multiple variations rather than single “perfect” images. If you need one flawless image, stick with traditional methods.

✔ Educate teams on AI’s strengths and limits. To improve adoption, set clear expectations and provide guidance on where AI is most beneficial, which can help address resistance due to privacy and reliability concerns.

✔ Keep it authentic. Avoid using AI-generated images to represent real people or customers, as this could damage trust. Save AI imagery for conceptual or product-focused visuals.

To learn more about how marketing leaders can integrate AI-generated imagery into their teams and workflows, check out the full episode of Marketing Against the Grain.

This blog series is in partnership with Marketing Against the Grain, the video podcast. It digs deeper into ideas shared by marketing leaders Kipp Bodnar (HubSpot’s CMO) and Kieran Flanagan (SVP, Marketing at HubSpot) as they unpack growth strategies and learn from standout founders and peers.

Categories B2B

8 Inclusive Ecommerce Website Examples That Drive Growth

Welcome to Creator Columns, where we bring expert HubSpot Creator voices to the Blogs that inspire and help you grow better.

Brands in ecommerce have the wonderful advantage of having access to a broader number of consumers than their local counterparts. Before you can woo a broader base of consumers, it is important to recognize the diversity that exists among them, and the intention required to convert them.

Download Now: Ecommerce Marketing Plan Template

I’m an inclusive marketing strategist and run an inclusive marketing consultancy.

Last year I did audits of multiple ecommerce websites, and found the same opportunities for improvement over and over again from the perspective of how brands can do a better job of converting more of their ideal consumers who are part of underrepresented and underserved communities.

Consumers, no matter their identity, are looking for an answer to this fundamental question: is this brand for people like me?

There are three core areas that signal to a consumer whether or not a brand is for them or not. And as a result of those signals, the consumer will make a decision whether or not to take the next step forward with you, or not.

Signals That Tell Ecommerce Customers a Brand Is for Them

1. Representation

The people you want to serve need to see themselves, or who they aspire to be, reflected in the visual imagery your brand puts forth.

When they see themselves represented in the models you use, in your customer testimonials, or even imagery of your team, they receive a signal from you that communicates “people like me belong here.” When they don’t see themselves represented, the signal they receive is, “This brand isn’t for you.”

2. Customer Experience

Delivering experiences that have as little friction as possible for the people you serve, especially those with identities that are part of underrepresented and underserved communities, will demonstrate to them that you’ve taken the time to consider them to ensure they feel like they belong with you.

3. Identity-Based Design

One of the most effective ways to eliminate friction in your customer experience, is to design your ecommerce user experience with specific identities in mind.

By considering the various types of identities your ideal customers hold in the design and development process, it makes it easier for you to incorporate elements that make people with those identities feel seen, supported, and like they belong with you.

If you need additional resources to help you with your ecommerce strategy, check out this Ecommerce Planning Kit from HubSpot.

Examples of Inclusive Ecommerce Websites

Here are eight examples of ecommerce websites that have done a good job of designing for the needs of consumers with specific underrepresented and underserved identities.

1. Moo and Farm Rio take a global approach to converting more consumers.

Smart marketers know that people who have the problem their brands solve don’t just live in one country or speak one language. As such, it is helpful to showcase to these consumers immediately when they land on your website that your brand is for them.

Business card print house Moo does it by placing an option in the main navigation of its website that enables site visitors to select which country they are in, and the associated language they need. Based on the selection, the website automatically changes to the country’s corresponding language.

inclusive ecommerce website examples: Moo

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Retailer Farm Rio takes a similar approach. Consumers are able to select which country they live in from the main navigation. Once confirmed, pricing and shipping options for the clothing items change to reflect the local currency of where the consumer is shopping from.

In this image, the country selected is Morocco, and prices are shown in their currency, the Dirham.

inclusive ecommerce website examples: FarmRio

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Having to do a price conversion adds unnecessary friction, and sends a strong signal that “This brand isn’t for me.”

This episode of the Inclusion & Marketing podcast details how to build an effective multilingual content strategy so you can attract more people who speak other languages to your website.

2. Dolce & Gabbana leans into accessibility.

Just because someone has a disability, that doesn’t mean that they don’t enjoy wearing stylish clothes. 15% of the world’s population has some form of disability.

As such, making your website accessible enables you to support the needs of a broader group of people, while delivering an experience with less friction.

Fashion brand Dolce & Gabbana has embraced accessibility, by making it so website visitors can adjust accessibility settings to suit their needs.

inclusive ecommerce website examples: Dolce & Gabbana

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3. Amazon delivers an effective experience for neurodivergent consumers.

Estimates show that between 15-20% of the population is neurodivergent, including people with ADHD, autism, dyslexia, dyspraxia, and sensory processing disorder.

Amazon is a brand that is making an intentional effort to serve these consumers.

In this video, three neurodiversity consultants, who are also consumers, share the ways in which Amazon delivers an experience that supports their needs.

You can catch the full discussion on how brands can design experiences that work for neurodivergent consumers on this episode of the Inclusion & Marketing podcast.

4. Calvin Klein, Fenty Skin, and Bonds welcome LGBTQ+ consumers.

Smart brands demonstrate to the LGBTQ+ community that they are seen, supported, and belong all year long, rather than just with PRIDE month limited edition products and rainbows.

Retailer Calvin Klein does it by showcasing a broad diversity of masculinity in the models it features on its website. Here’s how one gay male consumer explained why that range of representation is important to him.

Another way ecommerce brands can show support to the LGBTQ+ community is in how products are classified.

Fenty Beauty made its skincare line gender neutral, so there was no need to label products being for “men” or “women” which can exclude people who are non-binary. The brand even goes as far to showcase gender diversity in the models using the products.

inclusive ecommerce website examples: Fenty Beauty

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And underwear brand Bonds has done it by offering a gender-free line of its clothes.

inclusive ecommerce website examples: Bonds

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You can find more tips on how to build an LGBTQ+ inclusive brand on this episode of the Inclusion & Marketing podcast.

5. Cooper’s Hawk embraces dietary restrictions.

Many restaurants now have an ecommerce arm to their business, as they start asking, and even encouraging, people to grab takeout via online ordering.

As someone with dietary restrictions, I’ve always been reluctant to embrace the convenience of ordering food online, for fear of the staff not seeing my write-in requests for accommodations with my food.

Cooper’s Hawk has addressed this fear. Within the online ordering section, they’ve created separate products that are labeled gluten-free. Even the name of the product has a “GF” at the end, so me or anyone else with a gluten-free restriction doesn’t have to write anything in and pray the notes were read.

inclusive ecommerce website examples: Cooper’s Hawk

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The brand takes a similar approach to vegan items on the vegetarian menu. A person can feel reassured that their food will in fact be vegan because it is labeled on the website as, “Vegan Sweet Corn & Tomato Risotto”

inclusive ecommerce website examples: Cooper’s Hawk vegan dish

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6. Savage X Fenty puts women of all sizes front and center.

The average clothing for a woman in the US and the UK is 16-18. But too often, the models showcasing clothing on ecommerce retail sites are models who wear much smaller sizes.

Savage X Fenty takes a different approach. The brand features a broad range of diversity in the models it uses, including a range of body sizes and types.

inclusive ecommerce website examples: Savage X

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And when it comes time for consumers to select their size, they don’t have to deal with being labeled “plus-sized” as other retailers often do. They just select from the broad range of sizes offered by the brand.

7. David’s Bridal’s approach to race and ethnicity.

There are many different identities your consumers have when it comes to race and ethnicity.

As such, when you’re thinking about the people you feature on your website, make sure you include a range of models that reflect those races and ethnicities.

Pro tip: Don’t opt for trying to use models who are racially ambiguous to try to appeal to the broadest range of consumers. It actually has the opposite effect, and frustrates people (often those of darker complexions) who often don’t see themselves represented.

Retailer David’s Bridal does this on their website, by highlighting a broad diversity of races and ethnicities with their models that is reflective of the people who buy their dresses.

inclusive ecommerce website examples: David’s Bridal

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inclusive ecommerce website examples: David’s Bridal

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inclusive ecommerce website examples: David’s Bridal

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8. Ikea embraces religious traditions like Diwali.

Consumers who have the problem your brand solves will also have a diversity of religious affiliations, traditions, and celebrations. While most brands lean hard into traditional Christian holidays, such as Christmas, more brands are starting to add additional holidays to the ones they celebrate.

Ikea has added products for Diwali, to see and serve consumers who celebrate it.

inclusive ecommerce website examples: Ikea

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And consumers appreciate that IKEA has products for them. There’s plenty of videos on YouTube of people showing their Diwali hauls from IKEA.

Make Your Ecommerce Website More Inclusive

There’s no downside to doing so. The more people you’re able to send clear signals that “you belong here” through your intentional design and user experience choices, the more people you’ll be able to convert.

Categories B2B

The Simple Website Personalization That Increased Conversions by 560%

As someone who does conversion rate optimization (CRO) for a living, I can’t express to you how excited I get when a simple change makes a big impact. And this particular example? It doesn’t get much simpler or more impactful.

Sure, I’m a self-proclaimed CRO geek, but if you were able to increase the conversion rate on a web page by 560%, I bet you’d be geeking out, too.

Free Resource: Website Optimization Checklist [Download Now]

Personalization as an Optimization Tool

As a member of HubSpot’s web strategy team, I’ve been optimizing the core website pages on HubSpot.com for the last eight years.

Prior to that, I spent many years optimizing this very blog.

And in the past year, I’ve been experimenting a lot more with personalization to improve both user experience and conversion rates on the website. The tactics
 
seem simple — I’ve tailored both calls-to-action (CTAs) and content for different segments of our website visitors.

But personalization can be tricky. By creating more than one version of a single page, that means you also need to maintain more than one version of the page.

Multiply that by each page on your website, and things can start to get pretty unmanageable. This makes it critical to track the performance of any personalization you put live on your website, and keep only the ones that are worth the return on investment.

Luckily, this one was worth it.

Personalizing for Free Users

On many of the core pages on HubSpot’s website, we typically show visitors two CTAs by default:

  • One CTA encourages visitors to start using the free version of our software.
  • And one CTA encourages visitors to get a demo of the premium editions.

When I started experimenting more with personalization on the website, it occurred to me that it was pretty silly to show free sign-up CTAs to contacts who are already free users.

And if these contacts are still visiting our web pages after becoming a free user, they’re probably still evaluating their options and might be interested in trying the premium editions.

it was pretty silly to show free sign-up CTAs to contacts who are already free users.   And if these contacts are still visiting our web pages after becoming a free user, they’re probably still evaluating their options

So on one of our highest trafficked pages — a product page about our free CRM and other free tools — I created a rule using HubSpot’s smart content to replace the free sign-up CTAs with demo CTAs for any contact who was already a free user of our software.

Since there was no risk to free sign-up demand and therefore no reason to run a true A/B test, I ran this as a lookback test. (Meaning I made the change for 100% of visitors, then compared a period of time before and after the change to assess impact.)

Here’s what that looked like in action:

Default Content:

Screenshot: Free CRM Software & Tools for Your Whole Team. CTA: Get Free CRM

Smart Content:

Screenshot: CRM Software for Growing Businesses. CTA: Get a demo

The results were staggering. Once I implemented the free user personalization, it increased our demo conversion rate by 560%. We saw demo requests go from 38 demos/month to 258 demos/month — just from this one page. Aww yeah.

What’s more, there was absolutely no negative impact on free sign-up demand.

Even better? This approach can be implemented on any page where we have free sign-up CTAs. Meaning we’re bound to generate even more demo demand as we implement this across more website pages. That’s what they call a win-win! Or maybe it’s a win-win-win. 🤔

How to Set Up Personalization With HubSpot Smart Content

If you’re a HubSpot user who is subscribed to the Professional or Enterprise editions of Marketing Hub or Content Hub, you have the ability to personalize your web pages with smart content. There are several options for how you can segment smart content to your visitors, including by device type, country, referral source, language, and more.

For this particular use case, I based my smart content on contact list membership, first creating a list of contacts in our HubSpot Smart CRM that included anyone who is a free user of our software. And because this list is also smart, it’ll automatically update whenever a new or existing contact becomes a free user, ensuring that my personalization will always be up to date.

Next, I set up a smart rule in the page editor for each module on the page I wanted to personalize, based on membership to the contact list I’d created.

Screenshot: Show different content based on contact list membership

This enabled me to modify certain parts of the page (like copy and CTAs) just for free HubSpot users, while leaving the rest of the page content unchanged by default.

Best of all, it only took me a few minutes to set up. Talk about low-hanging fruit!

How to Make Personalization Work for You

The segmentation strategy you use to personalize your web pages should be based on your website’s overall conversion strategy and your business goals, which only you will know.

For example, one of our challenges on the HubSpot website is that we sell products that suit various business sizes, ranging from small startups to large, scaling businesses. These different-sized businesses have various challenges and needs and, therefore, will respond differently to certain content and conversion flows.

So the crux of our current personalization strategy is segmenting content based on both business size and where a contact is in their buying stage.

For some additional guidance and inspiration, check out our article on website personalization. (Pro Tip: If you’re a HubSpot user or are considering becoming one, you might also be interested in the new Breeze Intelligence functionality that enriches your contacts with third-party data, which can make your personalization efforts even more powerful.)

However you decide to segment your personalization strategy, start small, and keep a close eye on ROI. You might be surprised to find that sometimes, even the simplest change can make a big dent 😉

 

Categories B2B

How California Pizza Kitchen Embraces Change, Goes Viral on TikTok, and Gives Consumers FOMO

This week’s master has worked for Lou Malnati’s (pizza), Krispy Kreme (doughnuts), and now heads the marketing team at California Pizza Kitchen (back to pizza) — making her career sound like my dream delivery order after a rough Monday.

Keep reading to hear from Dawn Keller, CMO at California Pizza Kitchen, on why she likes giving consumers emotional FOMO and how to lead the charge on brand evolution.

Click Here to Subscribe to Masters in Marketing

Lesson 1: Drive emotional FOMO. 

“Craveable items that are unique and compel consumers to be irrational are the best defense against competition, consumer apathy, or inertia,” says Keller. 

For Keller, this pertains to both her menu and her marketing. Her goal is to “drive emotional FOMO” for her consumers. 

Look, I’ll hand it to you — discussing “craveable products” with the marketing leader for a pizza company probably doesn’t sound too relatable to B2B marketers. 

But when I tell Keller that cheesy, gooey crust is more seductive than revenue attribution reporting, she pushes back: “I actually see this in B2B marketing all the time. Emotional FOMO is totally create-able in that world, too — you just need to show what’s possible, and the success stories of other people.”

She adds, “It’s all the same humans, you know? They’re just making different decisions… Like, what to eat, and what software to use for their businesses.”

While you might not be selling garlic knots, there are plenty of B2B attributes that are insanely “craveable” — like ease of use, time savings, and productivity boosts. Use those plot points to get all your soon-to-be consumers hungering for your offerings like they crave a good mac and cheese. 

Lesson 2: Turn negative moments into a chance to show up. 

Recently, a customer ordered mac and cheese from CPK — and just got cheese. 

After she posted the vid on TikTok, CPK responded with a video in which Chef Paul jokingly walks through the steps of properly making a mac and cheese (emphasis on: Add the mac) and then announces 50% off mac and cheese for all CPK customers. (Since the customer only got 50% of her meal — get it?) 

@calpizzakitchen

PSA on how to make CPK Mac ‘N’ Cheese correctly.👨🏻‍🍳🍝 Use promo code cheeseANDmac for 50% off your Mac ‘N’ Cheese order available for takeout and delivery. Offer valid July 19, 2024 – July 31, 2024, for take-out or CPK delivery only. No third-party delivery. 50% off order of Mac and Cheese. Use promo code: cheeseANDmac. Only at participating locations in the U.S. (excluding locations in airports, stadiums, universities, Guam, mobile kitchen, and franchised locations). Excludes tax, catering orders and gratuity. No substitutions, modifications, or additions. Cannot combine with other offers or fundraisers. One per customer per day. One per check. No cash or gift card value. Employees are not eligible and will not apply to Dine Out Card. Void where prohibited. Additional exclusions or restrictions may apply, and terms may change without notice. Offer may be canceled due to pricing or other errors. Questions (including list of non-participating locations)? Call (800) 919-3227.

♬ Funny song for video creation – dg cria

CPK’s TikTok response got 13.5 million views. Keller was shocked… and thrilled. 

It was mind-blowing to everybody [how well it did], but we believe what really made the difference was how we showed up — in a super authentic, humble, self-deprecating way. It wasn’t corporate-y or stuffy.”

CPK could’ve chosen to ignore the customer’s complaint altogether, or they could’ve commented on the video with a generic “I’m sorry!” customer service response. Instead, they decided to use the opportunity to reframe the narrative into something fun and lighthearted. 

And as Keller points out, “We still got to reinforce what matters to us — which is that we have quality food, and we care about our guests. Authenticity and entertainment is what gets people’s attention… Not just that you’re using socials as an advertising channel.” 

We’ve heard it across the board this year from Greg Fass, Jenna Kutcher, and plenty of other Masters in Marketing, and the point holds true: Being authentic and showcasing the human behind your brand is a much better strategy than a polished ad these days. 

Lesson 3: Evolve as your consumers do. 

It hasn’t always been doughnuts and pizza for Keller, who has also held marketing roles at CVS Health and Staples.

Across those roles, she believes one core responsibility has always been to be an “agent of change.” 

But people don’t always love change, particularly at brands that have existed for 40+ years. So I wanted to know: When Keller joined CPK, how did she balance fresh ideas without making the team feel like she was steamrolling the good-ole way of doing things? 

“I give a lot of credit to Jeff Warne [the CEO of CPK] and my colleagues, who have really incubated this idea that any brand that’s been around for 40 years has to continue to evolve and do new, fresh things,” Keller tells me. 

Fortunately, she also has some words of wisdom for marketing leaders who’ve been tasked with growth at a company that doesn’t embrace change as easily.

“You have to bring people along the journey and invite ideas from anywhere. Sometimes, leaders think good ideas can only come from new people. But veterans with deep context can also be the originators of the best new thinking.” 

Everybody has a role to play, and the more a change agent can encourage and incentivize fresh ideas while breaking down the walls of fear or discomfort, the more likely they are to succeed in creating an increasingly relevant brand. 

Click Here to Subscribe to Masters in Marketing

Categories B2B

Workplace Loneliness Isn’t Getting Better [New Data]

Workplace loneliness has been on the rise since the COVID-19 pandemic transformed the way a lot of businesses operate — with most shifting to hybrid or completely remote working.

However, that all started almost five years ago (half a decade, can you believe it?!). While some businesses are continuing on as remote or hybrid, many have returned to the office.

And still, loneliness persists.

Download our complete workplace productivity guide here.

Brand new data from aaask reveals that this problem could be even worse than you might think. The survey aaasked 170 people (who work remotely at least some of the time) how they currently feel in the workplace.

Let’s take a look at some of the highlights from the data.

Loneliness is not caused by working from home.

The data revealed that 60% of people feel more lonely at work than they did 5 years ago.

workplace loneliness data from aaask, 60% of people feel more lonely at work than they did 5 years ago

Honestly, his figure didn’t really come as a shock. Given the pandemic, it’s easy to blame working from home for this rise in workplace loneliness. The solution is just to get everyone back on site, right?

Unfortunately, it’s not that easy.

The survey also found that 47% of people always or often feel lonely when working from home

workplace loneliness data from aaask, 47% of people always or often feel lonely when working from home, and 43% of people always or often feel lonely when working on site (in the office)

… and 43% of people always or often feel lonely when working on-site (in the office).

Now, this data was surprising! It shows that remote working isn’t to blame for increased loneliness. It’s clear that regardless of where people are, they’re feeling a disconnect from their colleagues.

Current strategies aren’t working …

We didn’t just uncover problems with our data. We also explored solutions to workplace loneliness.

Surprisingly (compared with the above statistics), most people (78%) are largely happy with the methods their employers have put in place for them to stay connected and engaged with co-workers.

workplace loneliness data from aaask, most people (78%) are largely happy with the methods their employers have put in place for them to stay connected and engaged with co-workers

These methods include email, virtual meetings, asynchronous communication tools, and project management tools.

“At aaask, we can relate to this. We use all of these methods to keep our co-workers connected — including regular, automated feedback surveys — and we find this combination works well for keeping everyone on the same page.”

84% of people even said they have a true friend at work — someone they can rely on for emotional support.

And while this is all great stuff, it’s clearly not good enough. If it was, almost half of all workers wouldn’t state that they are still lonely most of the time.

The Impact of Loneliness

Loneliness has many detrimental impacts on people on both a personal and professional level.

In fact, 76% of people said workplace loneliness has negatively impacted their mental health, with 40% adding that the impact had been severe.

workplace loneliness data from aaask, 76% of people said workplace loneliness has negatively impacted their mental health

On a professional level, the biggest impact of loneliness in the workplace is a reduction in engagement (57%), followed by a sense of burnout (45%).

Workplace loneliness has also made 43% of people want to quit their jobs, reduced the overall job satisfaction of 28% of people, and made 24% of people feel as though they are disconnected from their team.

workplace loneliness data from aaask, the biggest impact of loneliness in the workplace is a reduction in engagement (57%)

Overall, 73% of survey respondents agreed that workplace loneliness had affected their career growth and professional development.

While all companies experience these challenges to some extent, it’s quite shocking to see that the figures are so high.

If your team isn’t engaged, doesn’t feel like they are making any strides professionally, and feels disconnected from each other, you can probably guess that productivity and work output are going to take a big hit.

So, employers seem to be doing all the right things …

They’re putting tools in place that people are happy with, and companies are making it so colleagues can form close bonds and friendships.

But workplace loneliness isn’t improving.

What can we do?

Given the data, it seems that the issue isn’t making sure we use the correct tools to solve loneliness — it’s making sure we have the correct conversations.

Here are two ways to do just that.

1. Schedule regular one-on-ones.

When asked how they’d most prefer their employer to tackle workplace loneliness, 41% of people said they wanted more virtual check-ins.

Make sure you’re having regular chats with your team. These conversations should offer staff a safe place to talk about any pain points, including workplace loneliness. And if they don’t bring it up, try asking them about it.

Then, work with them to find solutions.

Pro tip: Tools like aaask can help you automate check-ins about anything. You just set a prompt, select a group of co-workers to be included in the conversation, and then aaask sends it out to everyone.

2. Encourage more non-work-related conversations.

If you don’t already, encourage your employees to have conversations that aren’t about work.

Sure, you might worry about the impact this could have on productivity. But a lack of engagement, increased burnout, and reduced job satisfaction, could be much worse. And the reality is these are all caused by workplace loneliness.

Plus, people used to have these conversations anyway — around the water cooler, in the kitchen, or on the way to the bathroom. You’d only be reinstating the time that employees used to use for bonding.

The Bottom Line

It’s clear that a sense of community has been lost (or at least reduced) in the workplace.

Employers can only get that back by asking the right questions and giving their employees more opportunities to build meaningful connections with each other.

Categories B2B

What’s a Blog (& Why I’d Consider Starting One)

If you’re not sure what a blog is, you’ve definitely come across one at some point. Perhaps you’ve stumbled across a blog when you’ve searched “healthy dinner recipes.” Maybe you don’t know it, but you’re on a blog now.

I love blogging. I created my first blog in 2010 but stopped writing it just as I got my first-ever comment. Knowing what I know now, that was my biggest blogging mistake.

Now, I have my own blog — a blog about cycle touring. My blog has one goal: to help people get into cycle touring and travel the world. It’s what you’d call an affiliate blog.

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I also write blogs for HubSpot, and as an SEO I work with businesses on their blog strategy to generate traffic and leads for their website.

One of my clients generates 64% of their traffic via the blog. Thanks to analytics, we also know that $30,000 to $50,000 per month is generated from people who also viewed the blog.

A blog is not just a page you stumble across, and it’s not reserved for personal anecdotes; a blog can help you develop an online presence, prove yourself an expert in an industry, and attract more quality leads to all pages of your site.

I’m not the only one to think so — 76% of B2B marketers rate blogs as an effective tool for lead generation.

Professional blogs are sometimes called “news” or “knowledge centers” or “articles.” Many of these are, at their core, blogs.

If you’re contemplating creating a blog for your business or want to know what one is, keep reading.

Table of Contents

A brief history — in 1994, Swarthmore College student Justin Hall is credited with the creation of the first blog, Links.net. At the time, however, it wasn’t considered a blog … just a personal homepage.

In 1997, Jorn Barger, blogger for Robot Wisdom, coined the term “weblog,” which was meant to describe his process for “logging the web” as he surfed the internet. The term “weblog” was shortened to “blog” in 1999 by programmer Peter Merholz.

In the early stages, a blog was a personal web log or journal in which someone could share information or their opinion on a variety of topics. The information was posted reverse chronologically, so the most recent post would appear first.

Nowadays, a blog is a regularly updated website or web page, and can either be used for personal use or to fulfill a business need.

For instance, HubSpot blogs about various topics concerning marketing, sales, and service because HubSpot sells products related to those three subjects — so, more than likely, the type of readers HubSpot’s blog attracts are going to be similar to HubSpot’s core buyer persona.

My blog, Road to Frame, is a blog that documents my 24,000-mile bike ride across the world. It’s loaded with personal stories, travel tips, guides, kit lists, reviews, hotel recommendations, and more.

My blog doesn’t serve a larger company, it’s ‘just’ my passion: a blog written for an adventurous community who want to travel by bike.

Although my blog isn’t a business blog, it is still a monetized blog that makes a passive income month after month. Through my blog, I make money on ads, affiliate links, and product recommendations.

What is a blog post?

A blog post is an individual web page on your website that dives into a particular sub-topic of your blog.

For instance, let’s say you start a fashion blog on your retail website. One blog post might be titled, “The Best Fall Shoes for 2024.”

The post ties back to your overall blog topic as a whole (fashion), but it also addresses a very particular sub-topic (fall shoes).

Blog posts allow you to rank on search engines for a variety of keywords. In the above example, your blog post could enable your business to rank on Google for “fall shoes.”

When someone searches for fall shoes and comes across your blog post, they can access the rest of your company’s website. They might click “Products” after they read your post and take a look at the clothing items your company sells.

A blog post links back to your overall blog site. For instance, right now, you’re on blog.hubspot.com/marketing/what-is-a-blog. The “what-is-a-blog” section of the URL is tied back to /marketing/, which is the blog.

If you need help creating a blog post, you can use HubSpot’s AI Blog Writer to do so.

What are the benefits of a blog?

There are many benefits of blogging, but here are the top three reasons to have a blog, in my opinion.

Audience Engagement

Your blog is a tool that allows you to engage more with an audience. On my blog, readers can comment on blog posts. A blog is more like a two-way conversation compared to the rest of a website.

The image below is taken from the comment section of one of my blog posts. This was a proud moment for me as a blogger.

There was an engaged commentary on the blog, but what stood out to me was that other readers were helping each other in the comments. The conversation was extending to a community, not just me and one reader. I loved it.

Screenshot from my blog shows people engaging in the comment section. One element of blogging that helps differentiate what a blog is, compared to a webpage is audience engagement.

I’ve seen comments like this on business blogs, too. For my client in the retail space, we sometimes get comments asking for elaboration on topics or related queries. The comment section inspires new blog posts and helps us understand our audience even more.

Pro tip: Make sure you reply to comments to encourage others to leave them. You can also invite people to comment within the content of the article.

Content Generation and Repurposing

Blogs are generally longer-form content. Once you’ve created a blog post, you’ve got content that can be repurposed and shared across your marketing channels, such as social media.

If you set up the right analytics, you can also share and analyze data about user interaction. For example, you can monitor how many readers share your blog posts on social, how much time people spend on a blog post, and how far a user scrolls.

All of this data can help with your business and marketing more generally. If the number of shares are high and users scroll to the bottom, then you can bet you’ve got a good blog that’s of high interest to your audience.

Pro tip: If you repurpose content onto visual platforms like Instagram or Pinterest, you’ll likely create an image, or maybe a video. If you do, embed the asset into the blog, too! Repurposing works both ways.

Traffic Generation

If you add a blog (or a news section) to your website, and start writing strategically, considering SEO, you are likely going to start ranking for a lot of keywords. Your blog will likely be home to the majority of keywords. Therefore, your blog drives traffic to your website.

It enables you to better convert that traffic into leads, it allows your business to establish authority in an industry, and it continues to help your business grow and attract new customers months and even years after publication.

Pro tip: Blogs can generate traffic long after they’re written; that’s the great thing about a blog. One blog post has compounding benefits for years.

Blog vs. Website

A blog is typically a section of your business’s website. HubSpot’s website is a good example of a business website that has a blog as part of it.

The screenshot below shows that the blog is a section of the website and is navigable via the main menu.

The screenshot of HubSpot’s mega menu helps answer the question “what is a blog,” because it shows how the blog is just one part of the website.

Your blog differs from your website pages.

Generally your website is quite static. You create pages with purposes (eg. homepages, service pages, product pages, about pages, contact us pages etc.).

These pages make up the website. Your services likely don’t change much and remain static until you make a (probably minor) update.

Blogs, on the other hand, are expected to be updated frequently. You might use your blog to write about industry trends, educational pieces to teach your audience something or showcase your expertise.

For businesses, I often think of the blog as a section of the website that supports the most important pages (e.g., the money-generating pages: products and services).

A blog can also be an entire website, and often, it is if the blog is for personal use alone — for instance, a travel blog or a recipe blog.

If you’re starting from scratch and anxious about your first post, check out our step-by-step guide to writing a blog post.

What is the difference between a wiki and a blog?

A wiki is a collaborative space where anyone who visits the site can edit, share, or publish content — Wikipedia is one of the most popular examples of this.

On the other hand, there is typically only one person, or a team of people, with admin permissions to edit, share, or publish to a blog. Website visitors who come across the blog can potentially leave comments at the bottom of the blog post, but they cannot publish to the site or edit the posted material.

1. To help your company rank on search engines.

Typically, a business will use a blog to help the business’s website rank on search engines. You can absolutely employ paid ads, to help your company homepage rank on page one of Google — but a more effective, long-term solution is blogging.

Often, blogging is synonymous with content strategy and SEO. If you want a successful blog that actually gets visitors, you need to think seriously about SEO.

Or, you need to share the content far and wide in other areas of marketing, social media and emails, for example.

To consider how your company can rank on search engines via a blog, I’ll start with an example — let’s say you work for a web design start-up with very little online presence.

You decide to spend the first year writing and posting regular blog content that strongly relates to web design. Over time, your traffic increases and other companies link to your site for information regarding web design.

When this happens, Google recognizes your company as a legitimate source for web design information. Eventually (with a lot of trial and error), your blog posts begin ranking on page one of Google for terms like “web design,” “website builder,” and “ecommerce website.”

Then, one day, you search “web design companies in X city” and find your company is now on page one. This is likely due, in large part, to your consistent blogging efforts.

Take a look at How HubSpot Uses Blogging to Rank #1 on Google to learn more about specific strategies you can implement to rank on search engines.

2. To share information about a given topic and become an expert in an industry.

In 2006, Boston-native Matt Kepnes quit his job and began traveling the world. He documented his travels in his now-infamous blog, NomadicMatt.com.

After about a year, thanks to tireless blogging efforts and SEO strategies that enabled him to rank on Google, he began pulling in $60,000. Matt also created ebooks, and used sponsorships and affiliate marketing to make money.

Additionally, he wrote a New York Times best-seller, “How to Travel the World on $50 a Day.”

Now, Matt’s blog attracts 1.5 million visitors a month and grosses about $750,000 a year — and he’s become a well-known expert in the travel space.

If you want to become known as an expert in a topic that interests you, from fashion to blogging to fitness, you can — and, oftentimes, it starts with a blog.

3. To attract visitors to your site and turn those visitors into leads.

There’s only so much traffic you can get from the homepage or About Us page of your company’s website. Of course, those pages are critical for leads who are already interested in your products — but they often won’t attract traffic from top-of-the-funnel. That’s where your blog comes into play.

Your blog can be a general resource to help your website visitors even before those visitors are ready to purchase from you.

For instance, let’s say you sell products for ecommerce stores. You might attract some ecommerce owners who are already searching online for your products, but in most cases, the ecommerce owner isn’t going to be ready to buy right out of the gate.

Alternatively, if you begin blogging about tips to help the retail owner who is just starting out — like “How to start a retail website,” or “Benefits of ecommerce vs. physical store” — you’ll slowly attract an audience who enjoys your content and finds it useful.

Then, when those site visitors’ ecommerce stores begin growing (thanks, in part, to your blog), they’ll already know about your brand and already trust it as a helpful source. That’s when they’ll check out your product pages.

Here’s an example from ASOS showing how they attract leads via the blog. The screenshot below is taken from their blog “Every Shoe You’ll be Wearing This Autumn.” Within the blog they share an image, a styling tip, and, of course, a link to the product.

screenshot is taken from ASOS blog to help demonstrate what a blog is and how it’s used. The screenshot features a product image and the links to products from the blog.

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4. To cultivate an online community and engage with an audience.

At the very least, you might create a blog to engage with an online community of readers with similar interests. Maybe you start a food blog and ask readers to share their own recipes with you.

Alternatively, perhaps you start a blog that focuses on DIY projects. You post the fun, DIY projects you’ve completed in your own home, and you ask your readers to share their own DIY tips in exchange.

Why You Need a Blog

For businesses, a blog is a valuable tool to have in your marketing strategy. It’s a great way to get the word out about your brand and build rapport with your audience and potential customers.

Use it to provide your audience with useful industry-related information, share company news, and product updates. Blog content is also easy to repurpose for email marketing needs and across social channels.

Without one, you’re missing out on opportunities to promote your brand.

Creating engaging blog content may seem like a heavy lift at first. Luckily there are free tools like HubSpot’s AI Content Writer to help you write better content faster.

1. Choose your target audience.

When you’re starting your own blog, it’s important to think of your target audience. Who are you creating the blog for? And who do you want reading your blog posts? Before you can get started, you have to consider the niche you’re writing about and what topics you’ll cover and why.

Brainstorming your target audience is similar to creating a buyer persona for your company. Plus, this will give you an idea on what kind of content you want to produce.

2. Brainstorm content ideas frequently based on your market segment.

Once you’ve started a blog, you’ll want to churn out high-quality, consistent content on a regular basis. This isn’t always easy. Creating content is a time-consuming task. You want to ensure your content is something your readers would be interested in and hopefully can help with your SEO — more on that in a minute.

To begin brainstorming content, consider what your competitors are doing. Look for gaps in their content that you can fulfill.

Additionally, you should also do SEO research to verify that users are searching for and interested in the topic you want to write about. Tools like SEMrush, Google Keyword Planner, and Answer The Public can help.

You’ll want to brainstorm content frequently so you always have ideas that you can execute. Having content ideas in the pipeline is an easy hack that removes the need to think on the fly. Using a Blog Ideas Generator will help you to fill your pipeline with content ideas that are relevant and helpful to your target audience.

homepage for hubspot’s blog idea generator tool

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3. Research and review a content management system (CMS).

In order to create your blog, you’ll most likely use a CMS. A CMS is a tool you can use to design, manage, and publish on your website. You’ve probably heard of examples like WordPress or Wix. I wrote a post on the best blogging platforms to help businesses and bloggers find the best platform for them.

If you don’t have a website yet, you’ll want to choose a CMS that has the ability to host a blog. If you already have a site, check if it has blogging options built in. If not, you may need to find a CMS that integrates with your site or choose an entirely new CMS altogether.

There are tons of options in the CMS world, including HubSpot. (You can try out our CMS here.)

HubSpot’s free blog maker provides everything you need, including free hosting and security tools. It’s easy to get started, with hundreds of free themes to choose from, and a simple visual editor.

4. Create a blog strategy and editorial calendar.

Just like creating a business, you can’t create a blog without a strategy in mind. Your strategy should answer questions like:

  • Who are you targeting?
  • What type of content will you produce?
  • When will you post?
  • Where will you promote your content?

Overall, you should have a mission, vision, and goals for your blog.

Then, create an editorial calendar to keep you organized and on track. A calendar will help you track what posts are coming up, ensure writers are meeting deadlines, and assure you have enough content ideas for the foreseeable future.

5. Pay attention to article structure.

When you’re writing your blog posts, it’s important to consider the article structure. For instance, are you using subheads to break up the post so it’s easy to digest? Are you using bullet points and images that make the post easy to scan? These are important factors that will help keep your reader on the page.

Additionally, you‘ll want to make sure that you’re using calls-to-action (CTAs), that will guide the reader on what you want them to do next. This is how you can start making money and generating leads from your blog.

6. Become an expert in marketing and promoting your blog.

Another element of blogging is marketing and promoting your blog posts. It’s like the age-old adage, “When a tree falls in the woods and there is no one there to hear it, does it make a sound?”

Consequently, if you write a blog post but nobody reads it, will it have a positive impact on your company or brand? Probably not. That‘s why you’ll have to market your posts. You can use social media, SEO, your website, or your email newsletter to reach current and potential customers.

7. Learn about SEO.

Like I mentioned above, you want people to read your blog posts. One way to do that is to get organic traffic through SEO. If you want your blog to be successful, learn how to research keywords, how to rank in search engines, and how to build an SEO strategy.

I actually learned all about SEO through my blog. I started writing a blog, realized that I wanted people to read it, so I needed to learn SEO. I started employing SEO best practices from the few Google ranking factors that I knew at the time.

Before I knew it I had my first page one rank one for a long tail keyword and I was hooked!

My first page one blog rank is pictured below. The keyword is “cycling in Azerbaijan.” Pretty niche! Since not many people are doing it, it was, relatively speaking, easy for me to achieve.

If you’re starting in SEO, that’s what I’d recommend. Pick a long-tail, easy-to-rank-for keyword, even if it’s not ideal for business, just try and get something ranking and practice SEO.

Google results for cycling in Azerbaijan

8. Use a variety of blog post styles.

Your blog posts should be interesting to everyone who reads them, and especially for customers who read every single post.

For those that are active followers and ambassadors of your blog, you should use a variety of blog post styles so your blog doesn’t get stale. Consider using how-to posts, list-based posts, or thought leadership.

9. Repurpose old content.

Producing blog content consistently can be hard. But you don’t have to reinvent the wheel every time you write a blog post.

You can update old blog posts to keep them accurate and comprehensive.

Additionally, you can use other content of yours, perhaps a YouTube video or a podcast, and repurpose the content into a blog post.

HubSpot’s AI blog writer can help you generate an outline

Get started with HubSpot’s Free AI Blog Writer

To freshen up old content, you can leverage HubSpot’s Free AI Blog Writer — the software can help you generate ideas and write copy.

10. Perform a competitive analysis.

To understand your audience, run a competitive analysis on your top blog competitors. This will help you identify trends, uncover gaps in the content in your industry, and give you ideas on topics and ways to promote your blog.

Running a competitive analysis will help you build and iterate on your own blog strategy.

How to Promote Your Blog

If you’ve got your SEO sorted, visitors will largely find your blog through Google, but as mentioned earlier, a blog is an excellent channel to build awareness and promote your brand.

Here’s how to do it:

1. Link from your website.

This may seem obvious, but you should make your blog easy to find on your website. Consider using an attention-grabbing CTA or making it easily accessible from a dedicated spot on your homepage.

2. Repurpose blog content.

As previously mentioned, repurposing content will save you loads of time when creating content, but it also allows you to promote your brand across multiple channels whether through video, podcasts, email, or social.

3. Utilize internal linking.

Once you’ve started generating a significant amount of posts on your blog, it can be helpful to link to other posts or related topic pages within your blog.

This is good for SEO, but it will also help your readers find pertinent information on a topic they are interested in.

4. Promote on social media.

With the help of eye catching video or images, you can also leverage your social media channels to drive traffic to your blog. Additionally, consider placing a link to your blog on all of your social accounts.

5. Consider guest blogging.

Guest posting on another industry-related blog gives your brand the opportunity to introduce itself to new customers who may not have heard of you.

It’s also a great opportunity to network with other industry professionals and provide cross-promotion opportunities.

6. Leverage influencers.

Influencer marketing is a powerful tool you can use to give your brand some social proof credibility.

Similar to guest blogging, you’ll be able to tap into that person’s audience and introduce your brand to a new audience. Be sure to work on cultivating a relationship first before reaching out for a favor.

7. Explore paid options.

If you have the budget to do so, paid content promotion is another route you can take to get eyes on your content. Running ads or a boosted post on Facebook is a good entry point to paid promotion.

If you’re officially ready to get started with your own blog, take a look at our guide to creating a successful blog strategy.

Blogging is beneficial for business.

With a blog, the sky’s the limit — and so are the benefits for your business, as I’ve seen with the many blogs I have created or written for myself. When new content is published regularly, engaging, and helpful to your audience, it’s an invaluable tool to have in your marketing kit.

Editor’s note: This post was originally published in February 2019 and has been updated for comprehensiveness.

Categories B2B

Google My Business Guide: Complete Overview & Expert Tips for 2025

If you’re just getting started with local SEO, this Google My Business guide is the perfect spot to kick things off.

Even though GMB looks simple and pretty intuitive, there are a lot of things to pay attention to. You’ll really benefit from it only if your listing is set up right.

Download Now: Free Business Startup Kit

Remember — when people search for a product or service near them, they’re usually very close to making a purchase. One in two people who conduct a local search (think “watch repair near me”) visit a store that day.

So it’s important the information about your business that shows up when people search Google is as accurate, complete, and optimized as possible.

In this article, I’ll show you how to create your Google My Business account, verify your business, make your listing as strong as possible, and more — with some expert guidance along the way.

Table of Contents

But wait … do I need Google My Business or Google Business Profile? 🧐

They’re the same thing. It used to be called Google My Business, and a lot of people still call it that, even though it’s now Google Business Profile. To keep things simple, in this piece, we’ll stick with the old name most folks are familiar with.

Google business profile example

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Google My Business Benefits

Let’s explore the key six benefits of Google Business Profile and how it can help you get noticed online and bring in more local customers by putting all the important info right where people can see it.

1. Increased Visibility and Better Rankings

According to Safari Digital, 46% of all Google searches are driven by local intent. Plus, 97% of people search online to find nearby stores, and in 2023, 28% of those local searches ended in a purchase.

So, what does Google My Business do for you?

It boosts your business’s presence in Google Search and Maps, especially in local searches. When someone searches for “near me” services, GMB ensures your business shows up in the top results — if relevant.

97% of users search online for local stores according to Safari Digital research.

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Google looks at various factors, including relevance, distance, and the prominence of the business in the local area. A complete and optimized GMB listing gives Google the data it needs to rank you higher.

  • Example: A local pizza place sets up its GMB profile with updated info, like opening hours, pictures of its dishes, and customer reviews. Now, when someone in the neighborhood searches for “pizza delivery,” this restaurant appears in the local 3-pack — the top 3 results on Google Maps — which gets it more foot traffic and delivery orders.

2. Enhanced Customer Engagement

You can directly interact with your customers through Q&A sections and reviews.

Pissed Consumer reports that 75.5% of consumers trust online reviews, so responding to both positive and negative feedback is important for building trust and keeping people engaged.

  • Example: A hair salon actively responds to reviews — thanking those who leave positive comments and resolving issues for those who leave negative feedback. This shows they care about customer satisfaction and, at the same time, encourage others to leave reviews.

Hair salon interacting with satisfied customer

Expert tip: “We use a tool called BrightLocal to manage all our client reviews in one place. It‘s super helpful for staying organized. Respond to every single review, whether it’s positive or negative. When you respond, try to naturally weave in keywords related to your business and location,” advises Marshal Davis, president of Ascendly Marketing

3. Valuable Insights and Analytics

One of the best things about GMB is its valuable insights into customer behavior.

You can see how customers find your listing (search terms, location), what actions they take (such as calling your business or visiting your website), how many people check out your business via Maps, and how many users interact with you overall.

GMB interactions

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  • Example: A local café notices through GMB insights that many customers find them using the term “breakfast near me.” Seeing this trend, they decide to promote their breakfast menu more heavily in posts and in-store promotions, leading to an increase in morning visitors.

4. Free Marketing and Advertising

GMB offers free exposure by letting you showcase photos, product or service descriptions, and key updates. This helps potential customers get a solid sense of your business before they even click on your website or step into your store.

The better your profile is optimized, the higher the chances you’ll appear in search results without spending money on PPC ads.

  • Example: A florist uses GMB to showcase bouquets and seasonal offers. When people search for “flower delivery,” they can see fresh photos of the latest arrangements, which leads to more calls for orders, especially during holidays like Valentine’s Day or Mother’s Day. Without any ad budget, they start appearing in local searches.

Flower delivery in Dublin

5. Mobile Access

All GMB listings are optimized for mobile, so when users search for businesses on their phones, they can quickly get all the info they need — directions, hours, reviews, etc.

This is crucial since 80% of Gen Z, 62% of millennials, 66% of Gen X, 35% of Boomers, and 52% of the general population primarily use mobile search.

  • Example: A bakery ensures their GMB listing is complete with an address, contact number, and hours of operation. When someone’s out shopping and searches for “bakery near me,” the listing pops up with a one-click option to call or get directions, driving foot traffic to the store.

Mobile version of GMB listing for a bakery in Miami

6. Simplified Appointment Booking

Service-based businesses can use GMB’s appointment booking feature to let customers schedule appointments directly from the listing. Actually, Publer states that 95% of companies receive appointment requests via Google My Business.

This reduces friction and improves the customer experience by making the process easy and seamless. And that’s exactly what users prefer.

  • Example: A beauty spa adds an appointment link to their GMB listing. Clients searching for “facials” or “massage therapy near me” can now book their services directly from the search result, increasing bookings without requiring customers to visit the website first.

GMB’s appointment booking feature

How to Create a Google My Business Listing

  • Step 1: Log into the Google Account you want to be associated with your business (or create a Google Account if you don’t already have one).
  • Step 2: Go to www.google.com/intl/en_us/business/ and select “Manage now.”
  • Step 3: Enter your business name.

how to create a Google My Business listing

  • Step 4: Choose your business type — online retail, local store, or service business.

Choose your business type in GMB

  • Step 5: Time to choose the category. Select the most accurate category possible — you’re essentially telling Google which type of customers should see your business listing.

Enter a business category in GMB

Expert tip:Fill out your profile fully, and don’t limit your brand to one category. GBP lets you add up to 10 different sub-categories to your business beyond your primary option, which can help Google better understand everything you do. Your business isn’t one-dimensional, so add different categories for the full spectrum of your products and services. The more categories you add, the more keywords you’re likely to rank for,” Elisa Daniela Montanari, head of SEO at Wrike.

  • Step 6: Enter your business address.

Enter your business address in GMB

  • Step 7: Add your business phone number (optional).

Add your phone number in GMB

  • Step 8: Choose a verification option. If you’re not ready to verify your business yet, click “Try a different method” → “Verify Later.”

Verification in Google My Business

How to Verify Your Business on Google

There are several ways to verify your GMB listing:

  • By postcard
  • By phone
  • By email
  • Instant verification
  • Bulk verification

Postcard Verification

  • Step 1: If you aren‘t already logged into Google My Business, sign in now and choose the business you want to verify. (If you’re already logged in, you’ll be at the verification step.)
  • Step 2: Make sure your business address is correct. Optional: Add a contact name — that’s who the postcard will be addressed to.

Verification in Google My Business

  • Step 3: Click “Mail.” The postcard should reach you in five days — make sure you don’t edit your business name, address, or category (or request a new code) before it comes, because this could delay the process.
  • Step 4: Once you’ve gotten the postcard, log into Google My Business. If you have more than one business location, select the location you want to verify. If you only have one, select “Verify now.”
  • Step 5: In the Code field, enter the five-digit verification code on your postcard. Click “Submit.”

If your postcard never shows up or you lose it, you can request a new code by signing into Google My Business and clicking the “Request another code” blue banner at the top of the screen.

Phone Verification

Google lets some businesses verify their location by phone. If you‘re eligible, you’ll see the “Verify by phone” option when you start the verification process.

  • Step 1: If you aren‘t already logged into Google My Business, sign in now and choose the business you want to verify. (If you’re already logged in, you’ll be at the verification step.)
  • Step 2: Make sure your phone number is correct, then choose “Verify by phone.”
  • Step 3: Enter the verification code from the text you receive.

Email Verification

Google lets some businesses verify their location by phone. If you‘re eligible, you’ll see the “Verify by email” option when you start the verification process.

  • Step 1: If you aren‘t already logged into Google My Business, sign in now and choose the business you want to verify. (If you’re already logged in, you’ll be at the verification step.)
  • Step 2: Make sure your email address is correct, then choose “Verify by email.”
  • Step 3: Go to your inbox, open the email from Google My Business, and click the verification button in the email.

Instant Verification

If you‘ve already verified your business with Google Search Console (a free tool that lets you manage your website’s search performance and health), you might be able to instantly verify your email.

  • Step 1: Sign into Google My Business with the same account you used to verify your business with Google Search Console. (Some business categories aren‘t eligible for instant verification, so if you don’t get a notification asking you to verify the listing, you’ll have to use a different verification method.)

Bulk Verification

If you operate more than 10 locations for the same business — and you’re not a service business or an agency managing locations for multiple businesses — you might be eligible for bulk verification.

  • Step 1: If you aren’t already logged into Google My Business, sign in now and choose a location. Click “Get verified” next to its name.
  • Step 2: Click “Chain.”
  • Step 3: Fill out the verification form with your business name (as well as the parent company, if applicable), country or countries where you operate, all contact names (i.e., everyone who will be using the Google My Business account), contact phone number, business manager email (someone at the business who can verify you’re a representative of that business), and the email address of your Google Account Manager.
  • Step 4: Submit the verification form. It can take up to a week for Google to review and process your claim.

How to Optimize Your GMB Listing

Once you‘ve verified your business, it’s time to finish fleshing out your profile.

Go to the Google My Business dashboard, click the listing you’d like to work on, select “Info,” and then choose a section to fill out or update.

how to optimize your gmb listing

Add as much information and media as you can, including a business profile photo, the area you serve, your hours, attributes (e.g., “wheelchair accessible,” “free wifi”), the day and year you opened, and a public phone number and website URL.

Anyone can “suggest an edit” to your listing by clicking on the three dots in the right corner, so it‘s important to A) get everything right the first time (so you don’t encourage random people to make their own changes) and B) periodically log into your GMB dashboard and make sure all the details look right.

suggest an edit to GMB

At any point in time, you can edit your business profile by logging into your GMB dashboard, clicking on “Info,” clicking the pencil next to the field you’d like to edit, making your change, and then choosing “Apply.”

how to edit your GMB

Expert tip: “Create a listing for each location and skip the copy-and-paste. Each description should be unique so Google can tell these are two different businesses operating under the same umbrella. If each profile is a carbon copy, it could look suspicious to Google, and your ranking may suffer. That said, you shouldn’t need to manage everything manually, so use a tool to manage multiple profiles from a centralized location,” says Brooke Webber, head of marketing at Ninja Patches

Regarding optimizing your listing, I also spoke with Sergey Galanin, the SEO director at Phonexa, who pointed out that one common mistake is not keeping the details on your website in sync with your GMB.

If there’s inconsistency between your site and GMB, it can confuse potential customers. They might come across conflicting information and get skeptical about your business and what you offer.

This can lead to lost customers, a negative online reputation, and even bad reviews. Worst case, Google could even penalize your business for having mismatched information.

Google My Business Photos

According to Google, businesses with photos see 35% more clicks to their website and 42% higher requests for driving directions in Google Maps.

Ditch the generic stock photos and showcase what makes your business unique.

Think photos of your team in action, happy customers enjoying your products, or behind-the-scenes peeks at your process, says Marshal Davis.

Photos should be at least 720 pixels wide by 720 pixels high and JPG or PNG files.

Not sure how many pictures to add — or what they should be of?

Cover photo

Your Google My Business cover photo is one of the most important, as it shows up front and center on your listing.

GMB cover photo

Profile photo

Your profile photo is what appears when you upload new photos, videos, or review responses.

your google my business profile photo

Along with your profile and cover photos, you can and should upload other pictures to make your listing more informative and engaging.

Type

Description

Google-recommended minimum

Suggestions

Exterior

The outside of your business from different directions.

Three photos

Use pictures from different times of day (morning, afternoon, evening) so customers always recognize your business.

Interior

The inside of your business, with a focus on decor and ambiance.

Three photos

Give customers an accurate idea of what it will look like to stand or sit inside your business.

Product

A representation of the types of products or services you offer.

One photo per product type or service

Show the products you’re known for and make sure the photos are lit well.

Employees at work

“Action” shots of your employees delivering the types of services you offer.

Three

Try to capture your employees with satisfied customers.

Food and drink

Pictures that represent your most popular menu items.

Three

Consider hiring a food photographer — these are tricky to get right! If that’s not in the budget, use bright, even lighting (i.e. no shadows or dimness).

Common areas

Photos of where your customers will spend time (think a lobby or lounge).

One photo per common area

Represent the variety of amenities you offer.

Rooms

Pictures of your different room and suite options (if applicable).

Three

Don’t try to mislead guests — show your wallet-friendly and high-end options.

Team

A shot of your management team and staff.

Three

Use pictures that show your unique culture and team personality.

Google My Business Videos

You can also add videos. Videos must be:

  • 30 seconds or shorter
  • 100 MB or smaller
  • 720p resolution or higher

Videos can add some variety to your profile and make you stand out among other businesses in your category; however, don‘t worry if you don’t have any. Unlike photos, they’re not a “must-have.”

Google My Business Reviews

One of the best ways to encourage future customers to leave positive reviews? Respond to current ones. Not only does leaving an appreciative response show the original reviewer you’re thankful for their support, but it also makes that positive review stand out on your listing and influences people to leave their own reviews.

Here’s a sample reply to a satisfied customer:

Thank you for your business, [name]! We‘re so glad you enjoyed [product, e.g., “the blueberry pie”] — it’s one of our favorites, as well. Hope to see you back at [business name] soon.

You should also respond to negative reviews to show you take them seriously and placate the unhappy buyer. But make sure you’re extremely courteous — attacking them back will only make you look unprofessional and their review more credible.

Thank you for the feedback, [name], and I‘m incredibly sorry [product/experience] did not meet your expectations. [If you’ve made a change, mention it here — e.g., “We’re now double-checking orders to make sure everyone gets exactly what they asked for.”] If you‘d like to come back in, we’d be happy to give you [product] on the house. In any case, thanks for your business, and I hope we can do better next time.

Google My Business App — Does It Exist?

The Google My Business app is gone. To keep your Business Profile fresh and connect with customers, use the Google Maps app and Google Search instead.

Simply open the Google Maps app on your phone and go to the “Business” tab to manage your profile easily. Use the same Google Account linked to your Business Profile.

The Google Maps app offers most features of the old Google My Business app. You can:

  • Add or claim your business to show up on Google.
  • Edit your business info, like address, hours, or photos.
  • Respond to customer messages or calls.
  • Set up notifications for your mobile device.
  • Manage your reviews.
  • Check your performance metrics.
  • Advertise your business.

Download the Google Maps app on both iOS and Android.

Do I need a Google My Business account?

As my final piece of advice: If you run a local business and don’t have Google My Business, it’s like shooting yourself in the foot.

I dare to say it’s your best chance to get noticed by customers nearby and show them exactly what you offer. Plus, it lets you connect with them through reviews and posts, which helps build trust in your community.

And thanks to all the insights you get from GMB analytics, it’s easier than ever to fine-tune your marketing and find what works.

Bottom line? Google My Business is a free, powerful tool that drives local traffic right to your door. Don’t sleep on it. 🙂

P.S. Speaking of getting noticed, if you’re ready to launch your own business, check out our free Business Startup Kit. It includes nine easy templates to help you come up with a catchy name, create a solid business plan, and pitch your idea to investors. Figuring out startup costs or planning your marketing strategy? This guide has everything you need to get started.

Editor’s note: This post was originally published in April 2018 and has been updated for comprehensiveness.

Categories B2B

The Ultimate Guide to Statements of Work — Here’s Everything I Know

I have been freelancing for nearly 6 years now (gosh, time flies). Initially I didn’t formalize my agreements with clients — no signed documents or contracts.

But as I gained more experience, I realized that if I wanted to grow my business I had to set ground rules and put them in writing. Once I introduced contracts, which included a statement of work, working with clients became much easier.

→ Download Now: Free Business Proposal Template

There is something about contracts that encourages (most) people to follow the rules. The more work you take on, the more important it is to organize it properly.

Trust me, scaling your business without a contract is hard, if not impossible, to do. So in today’s post I am going to discuss what a statement of work is and how to create one.

Table of Contents

statement of work for a project proposal example

Download this free project proposal template from HubSpot.

SOW vs. Contract

A contract is a legal agreement between two companies, or an employer and employee, that describes the completion of specific work for an agreed rate.

While both SOWs and contracts are crucial in business and project management, they serve different functions.

Let’s take a more detailed look at how these two documents differ.

Purpose

An SOW acts as a detailed project plan that explains what must be done. It mainly focuses on tasks and deliverables.

A contract, on the other hand, creates a legal framework for the relationship between parties. It sets terms and conditions, which guide the relationship along with rights and responsibilities. It explains in detail what will happen if one of the parties fails to deliver on the agreed terms.

Content and Structure

An SOW covers project details, including tools, methodologies, timelines, acceptance criteria, etc. Unlike a contract, it’s written in easy to understand language, without any jargon.

Contracts include broader terms and conditions like liability, termination clauses, payment, and dispute resolution procedures. They use formal legal language to guarantee enforceability.

Legal Binding Nature

On its own a SOW is not legally binding. It mainly acts as project guidelines. A contract is a standalone legal agreement, which if breached can draw legal consequences.

Level of Detail

An SOW is project specific and therefore very detailed. It describes what needs to be done and when, and can include technical specifications. A contract is more generic, offering a high level overview of the relationship. You can use one contract for multiple projects.

Flexibility and Changes

SOWs can be modified if needed; if the scope of work changes or more work is required, you can simply add it to the SOW.

Just bear in mind that you might need approval from relevant stakeholders. It’s not as easy to modify a contract. It usually requires formal amendments and adherence to legal protocols. Also, changes can only be made through mutual agreement.

Use Cases

A SOW is often used in project management contexts, such as marketing campaigns or IT projects that call for specific deliverables and timelines. They’re particularly useful when multiple stakeholders are involved.

A contract can be used virtually in any context, including vendor contracts, employment, and service agreements. It’s especially beneficial to have one in place for long-term collaborations.

Statement of Work vs. Scope of Work

A scope of work is usually part of a statement of work. Occasionally, it can act as a standalone document. It includes information on project size, team goals, and steps required to finalize the project. While these two terms are often used interchangeably, they refer to different project management concepts. Here are the main differences.

Purpose

The main aim of an SOW is to give a detailed overview of the project and make sure that everyone involved understands their responsibilities and expectations.

The scope of work, as the name suggests, defines what a project includes — what’s covered and what’s not. Defining specific tasks and deliverables prevents scope creep.

Content and Structure

An SOW covers project objectives, roles and responsibilities, timeline, payment terms, etc. It focuses on both the “what” and “how” (i.e., the methodology).

The scope of work contains detailed information on the tasks and deliverables, such as a description of the work to be performed, project objectives and goals, key milestones, constraints, and exclusions.

Legal Binding Nature

Both of them can be legally binding if they’re included in the contract. As standalone documents, they have no legal power.

Level of Detail

Since an SOW covers many project details beyond the scope, it’s more comprehensive.

The scope of work focuses specifically on the work to be done, and includes high-level timelines and deliverables without going into depth on management and execution.

Flexibility and Changes

Modifying an entire SOW can be more challenging, as it covers multiple aspects of the project, and a single change can impact various components. It might also require formal approval.

The scope of work, on the other hand, is easier to change as it only applies to the work involved. While it might still require stakeholder approval, a change won’t necessarily impact other parts of the project.

Use Cases

The scope of work is part of an SOW, and both are used in complex projects that need detailed information to guarantee successful delivery. For simpler projects, the scope of work can be used as a separate document to define a task.

Both of these documents are often included within a contract to provide a full overview of the agreement.

Purpose of a Statement of Work

The main aim of the statement of work is to make sure that all parties clearly understand their roles and responsibilities. Whenever I start working with a new client, I sign a contract that includes a statement of work.

I outline when they have to deliver project briefs, how many revisions they’re entitled to, what will happen if they fail to provide feedback on time, and so on.

Including such details not only helps me deliver projects on time, but also helps avoid misunderstandings. It also allows for some flexibility in how we work together.

Types of SOWs

Design

Design SOWs revolve around the design and development of services or products, but you’ve probably figured it out on your own. They list specific design-related tasks, like research, prototyping, and testing.

The contractor’s role is to deliver a design, which is in line with client requirements. The SOW outlines milestones for design evaluations and approvals.

The website design template below gives you an idea of what this type of SOW could look like.

statement of work website design template for design sow

statement of work website design template for design sow

Level of Effort

If you’re unsure how long it will take you to finalize the project, or what resources you’ll need, it’s best to go with the level of effort SOW.

Also referred to as time and material, this approach involves paying for the hours worked along with any materials used to do the job.

This type of statement of work is usually used in consulting services or agile projects, which are prone to changing requirements.

statement of work consulting proposal template for level of effort sow

Image Source

Performance-Based

Performance-based SOWs prioritize project outcomes over the process. They provide an overview of the goals and objectives that contractors are obliged to achieve. Payments depend on the achievement of the predefined metrics.

This type of SOW is best used when you have a specific objective in mind, for example, increasing online sales by 30%.

statement of work payment template for performance-based sow

Image Source

Components of an SOW

Let’s take a look at what should be included in a statement of work. Since I am a freelance content marketer, I’ll use examples from my own projects related to SEO blog writing.

Introduction

This section explains the work that will be done and gives general information about the project, including who will be involved.

In my case, the introduction could be:

“This Statement of Work outlines the SEO blog writing services to be provided by Anna Rubkiewicz for HubSpot. The project involves creating optimized blog content to improve organic search rankings, drive traffic, and engage target audiences. Both parties agree to the terms outlined in this document.”

Purpose Statement

The purpose statement addresses the reasons for starting the project. It discusses the main objectives, covers deliverables, and defines what success looks like for different stakeholders.

Here is an example:

“The purpose of this project is to enhance HubSpot‘s online presence through SEO-focused blog content. The key objectives include increasing website traffic, improving search engine rankings, and providing valuable information to the target audience. The project aims to deliver 12 high-quality blog posts over the course of 4 months that align with the client’s content strategy.”

Scope of Work

This section lists all the tasks which should be completed on the project. It provides a detailed overview of the processes, including time frames (they can be estimated), and a project scope which includes all the vital information.

“Anna Rubkiewicz will provide the following services:

  • Research and identify relevant topics based on SEO keywords provided by the client.
  • Write 12 blog posts (approximately 1,500 words each) optimized for search engines.
  • Include internal and external links where appropriate.
  • Provide meta titles and descriptions for each blog post.
  • Include graphics with alt text.”

I complete projects on a monthly basis so if I agree to deliver three articles per month, I state in the SOW that I will deliver all articles by the end of the month.

Where the Work Will Be Done

This part explains where the work will be done, remotely or at a specific location.

It also details all the equipment and software that will be used. I work remotely and communicate with my clients via email or Slack, and deliver all articles in Google Docs.

Tasks

This section breaks down all the steps you included in the scope of work into more detailed tasks. Here is an example:

  • Keyword Research. Collaborate with the client to identify target keywords and topics.
  • Research and Outline Phase. Research the topic and create an outline.
  • Writing Phase. Draft and submit the blog post for client review.
  • Revisions. Implement feedback and finalize the blog posts.

Milestones

This is where you include the project timeline, such as the start and finish dates, billable hours, and any other scheduling specifics.

Since I usually work with clients long term, instead of including a finish date, I ask them for one month’s notice if they wish to end our cooperation.

Deliverables

This section lists project deliverables with their due dates and detailed descriptions. It helps set expectations for all the stakeholders. My deliverables would include:

  • 3 SEO-optimized blog posts per month (approximately 1,500 words each).
  • Meta titles and descriptions for each blog post.
  • A report summarizing keyword research and topic selections.

Schedule

In the schedule section, you can include a detailed timeline for each deliverable.

Personally, I don’t include exact dates. Instead, I tell my clients how much time they have to complete a given step.

For example, I give them three days to provide feedback on the outline and three days to review the draft. From my perspective, setting a time limit is the only way to guarantee timely project completion.

Project Success

This part of the SOW defines the success metrics. It could be the delivery of high-quality blog posts that are well-written and SEO optimized and generate organic traffic after publication.

Project Requirements

List everything you need to successfully deliver the project, including tools and equipment.

Whenever the project involves keyword research, I ask the client to grant me access to Google Analytics and export the keywords they’re currently ranking for.

I also put a strong emphasis on regular communication and timely feedback.

Payment Terms

This is probably one of the most important sections for any freelancer or business owner. It outlines how you’ll get paid — upfront or after delivering the project — and details how much time the client has to settle the invoice.

I issue all my invoices at the end of the month and give my clients two weeks to pay via bank transfer.

Here is a ready work-order template from HubSpot that you can download to document the work you’ve performed and ask for payment.

Closure

The closure part explains how deliverables will be accepted and signed off. My clients simply have to email me to confirm that the final draft has been accepted and no further revisions are necessary.

If I submit the final draft and don’t hear back within five days, I assume the article requires no additional revisions and close the task. Naturally, this is something that my clients are aware of and have agreed to.

Start every project with a statement of work.

At first, you might think that creating a SOW is a lot of effort.

But when you consider all the benefits — such as avoiding misunderstandings, setting clear expectations, dividing tasks efficiently, and ensuring timely payments, it quickly proves to be worth it.

Believe me, you cannot grow your business or deliver work on time without creating some ground rules. And if you put those rules in writing, they’ll have even more impact.

Categories B2B

The Startup Distribution Engine: Why You Need One and How to Build It

As a startup founder or marketing leader, you’ve likely heard the mantra “distribution is everything.” But what does that really mean, and how do you put it into practice?

Building a great product is hard, but it’s only half the battle. The real challenge is getting that product in front of the right customers — repeatedly, and at scale.

Download Now: 2024 Entrepreneurship Trends Report

For most startups, this is where things fall apart. In my experience, many founders either get stuck trying to sell to fewer customers at a higher price or chase thousands of lower-priced customers. As a result, they end up stretching their resources too thin and fail to create sustainable growth.

The solution is to build a scalable distribution engine. But how do you set up a system that consistently delivers results, while still balancing your current channels and marketing strategy?

In a recent Marketing Against the Grain episode, Kieran and I unpack why startups need to prioritize distribution from day one — and how to design a distribution system that works.

Check Your Numbers: Why a Startup Distribution Strategy is Critical

Let’s get real about the math. Most Series A or B startups are selling to mid-market companies with annual contract values of $5,000-$12,000. To achieve the growth investors expect, you have two options:

  1. Go upmarket and increase your ACV to $250,000+. This is incredibly difficult and, in my experience, most fail.
  2. Acquire thousands of customers at your current price point. This requires a powerful distribution engine.

The reality is, most startups never invest enough time in building that engine — and without it, they’re at a standstill.

The key is to design a distribution system that’s both predictable and high-leverage. Why? Because predictability gives you forecasting power, while leverage allows you to acquire customers efficiently.

Here’s how to approach it.

How to Build a Startup Distribution Engine

Having worked with countless startups (and helped build HubSpot’s own distribution engine from the ground up), Kieran and I have learned a thing or two about mastering distribution. Here are our top four tips.

1. Identify your product-channel fit.

Startups often talk about product-market fit — but just as critical is product-channel fit. In other words: which distribution channels best align with your product, attract customers, and allow for repeatable growth at scale?

At HubSpot, for example, we built our distribution strategy alongside our product development. Since our product was built around inbound marketing, we focused on channels like content marketing and SEO, which attracted our target audience while simultaneously (and conveniently) showcasing the actual value of our own product.

By aligning our distribution strategy with what HubSpot was designed to do — inbound marketing — we ensured that both our product and channels organically grew together in a way that was scalable and repeatable.

2. Balance predictability and creativity.

One of the toughest challenges of building a startup distribution engine is balancing predictability with creativity. You need reliable, predictable channels to fuel steady growth, but you also need to take creative risks to find the high-leverage opportunities that will propel your business forward.

A great example here is Abercrombie & Fitch. Once a brand in decline, they reimagined their distribution strategy by using influencers and social video to reach a new, younger audience.

While they still relied on predictable channels like social media, they added a creative twist by rebranding their image and using influencers to drive authenticity. This balance helped them thrive — outpacing even fast-growing companies like Nvidia for a period.

At HubSpot, we followed a similar path. In the early days, paid advertising drove about 50% of our demand, providing predictability. But as we scaled, we invested more in creative, high-leverage channels like search, flipping the ratio to where search eventually generated 60% of our demand — an absolute game changer for our scaling strategy.

Pro tip: Look at affiliate programs or creator collaborations to add creative twists to predictable channels. These types of partnerships can offer unique distribution angles that set you apart from competitors.

3. Find unique leverage points.

As Kieran points out during the podcast, the most successful distribution strategies find a unique angle within existing channels. Especially when a channel is already crowded, it’s no longer enough to just participate — you have to stand out.

A great example of this is Genius.com, which became the top lyric site by adding user-generated content like annotations to song lyrics. This feature increased each page’s value and helped them rank higher in search engines — not because they had the best product, but because they found a new way to use user interaction to boost visibility and engagement.

Pro tip: Segment your distribution channels into “known” (predictable) and “unknown” (risky, high-impact) categories. This helps you balance stable growth while testing new, high-upside channels.

4. Find asymmetric opportunities.

Distribution success often comes from identifying asymmetric opportunities — channels or strategies that offer disproportionately high returns with relatively low input. These opportunities typically arise from an ability to see what others miss.

As Kieran explains, “To get real leverage in distribution, you need someone who can creatively explore unproven areas while still applying process and rigor.” This means your team can’t just be focused on optimizing what’s already working — they need to be competitive, inventive, and unafraid to experiment.

A powerful example of this was a company I worked with in Brazil, which was targeting heads of logistics in a niche B2B market. Instead of going after traditional channels, we found an asymmetric opportunity by licensing popular business content (like James Clear’s Atomic Habits) and adapting it into Portuguese. This created a unique, localized offering that resonated with their audience in a way no one else was doing.

Don’t Neglect Distribution

Distribution isn’t a side concern for startups — it’s everything. To scale your business, you need a startup distribution engine that’s both predictable and capable of delivering high-leverage growth.

By focusing on the right channels, balancing predictability with creativity, and always looking for asymmetric opportunities, you’ll be in a much stronger position to grow your business.

To learn more about marketing startup distribution engine strategies, check out the full episode of Marketing Against the Grain below:

This blog series is in partnership with Marketing Against the Grain, the video podcast. It digs deeper into ideas shared by marketing leaders Kipp Bodnar (HubSpot’s CMO) and Kieran Flanagan (SVP, Marketing at HubSpot) as they unpack growth strategies and learn from standout founders and peers.

Categories B2B

My Comprehensive Guide to Micro-Influencer Marketing

I recently purchased an adorable cable-knit sweater on TikTok Shop merely because I saw an influencer post about it.

The pull influencers of all followings have on social media users today is strong.

After all, 63% of consumers will likely buy products promoted by an influencer they trust.

Download Now: Ultimate Guide to Influencer Marketing

In my role at Nickelodeon, I work in international influencer marketing, so I know how crucial an influencer strategy is to brands of all sizes.

However, we don’t always have the budget to hire the biggest influencers in the game. Enter micro-influencers.

In this guide, I’ll tell you everything you need to know about micro-influencers, including brands that are using them successfully and how you can connect with these individuals to promote your brand.

Table of Contents

Micro-influencers are social media users, unlike typical celebrities, experts, or public figures. They’re individuals who work or specialize in a particular vertical and frequently share social media content about their interests.

Unlike traditional “influencers,” micro-influencers have a more modest number of followers, but they boast of hyper-engaged audiences.

What is influencer marketing?

Influencer marketing occurs when organizations partner with content creators — users with thousands or even millions of followers — to promote their products or services to the content creator’s audience.

When brands partner with influencers, they can leverage the established trust amongst the influencer’s audience. Consumers are more likely to buy from someone they know, so influencers are extremely effective when it comes to strategies like word-of-mouth marketing or increasing social proof.

Brands often pay influencers to either post content featuring their products or sponsor their events, capturing the influencers’ large reach. However, organic content can also be achieved with some influencers if you establish a barter deal that doesn’t involve monetary payment.

Types of Influencers

Influencers are generally categorized into four groups based on their number of followers.

Nano-influencers

1,000 to 10,000 followers

Often, they’re regular people who have recently developed a higher following.

They are still on the smaller end and may not have the reach a brand is looking for, but their followers are dedicated and engaged in the influencer’s niche, authentic content.

Micro-influencers

10,000 to 100,000 followers

They are stronger than nano-influencers in terms of following while still maintaining a highly engaged audience.

Their content may still be niche, but they may be more likely to branch out to try new concepts and work on targeted marketing campaigns.

Macro-influencers

100,000 to 1,000,000 followers

These influencers are likely well-known by social media users and brands and may already receive several brand partnership requests.

While they have greater reach than nano- and micro-influencers, their content may have less engagement and personalization.

Mega-influencers

More than 1,000,000 followers

They are likely celebrities or massive personalities with huge fees to work with.

While an endorsement from one of these influencers would be huge for a brand, it may not be as worthwhile if they’re promoting many other brands or if their content is overall less genuine.

I think micro-influencers can be the perfect middle ground for brands beginning their influencer marketing strategy. Since they have smaller followings, their fees may be lower and availability greater. However, they still have a larger reach than nano-influencers, making micro-influencer marketing a powerful option.

The Value of Micro-Influencers

A micro-influencer marketing strategy may seem counterintuitive. Why would I seek out someone with a smaller following to promote my brand? Take a look at the following list of reasons micro-influencers might get better results.

Micro-influencers have better engagement rates.

In my experience, the number of followers doesn’t always equate to how well content resonates with those followers.

A great way to track how engaging an influencer’s content is by the number of likes, comments, shares, and saves it receives. This shows that users are going out of their way to interact with the influencer and the post.

Micro-influencers can produce up to 60% more engagement than other types of influencers.

For instance, the average engagement rate on TikTok for micro-influencers ranges from 8.37% to 17.96%, compared to just 4.96% for mega-influencers.

graphs showing that micro-influencers have a higher engagement rate than bigger influencers

Image Source

Micro-influencers have more targeted audiences.

Typically, micro-influencers have more targeted audiences since their content is more niche. People follow them not because they are a popular name but because they’re tuned into the influencer’s content or style.

If I’m a fashion brand building my influencer strategy, I can either partner with one mega-influencer or several micro-influencers. A mega-influencer with 1 million followers has an average engagement rate of 1.21%. That’s approximately 12,100 engagements per post.

However, since mega-influencers have such broad audiences, those 12,100 engagements are likely not all from followers interested in fashion.

Now, if I partner with seven fashion micro-influencers with 50,000 followers each and an average engagement rate of 3.86%, that’s a total of 13,510 engagements.

This method results in more engagements and targets followers interested in fashion who are more likely to become buyers.

Micro-influencers are more affordable.

The highest-paid mega-influencer in the world is Cristiano Ronaldo, who makes a whopping $3.2 million per sponsored post. I’d say most brands can’t afford such a staggering cost for a single post with an influencer.

Micro-influencers are typically much more affordable. Their fees can range from $100 to $1,000 per post, which can help brands afford a breadth of content spanning an entire campaign, rather than a single post.

To do a little more math, you’d have to work with 6,400 micro-influencers at a rate of $500 per post to reach the cost of one sponsored post with Ronaldo. While Ronaldo is obviously an outlier, it’s a good lesson on how brands can better allocate their funds.

At Nickelodeon, we sometimes even work with micro-influencers free of charge as part of a barter deal. For instance, we will produce a custom press mailer promoting a new series and send it to the influencer, who will post about the mailer in exchange for keeping the awesome new products.

Micro-influencers are more authentic.

Micro-influencers are real people, so their Instagram content is real, too.

Instagram users with a few thousand followers likely post their own content, reply to comments, and behave more authentically than a brand or a celebrity with a social media manager might.

If a micro-influencer creates a promotional post on Instagram, their followers might be more inclined to click to learn more about the brand they’re posting about.

Instagram’s algorithm also prioritizes posts in users’ feeds from profiles they follow and interact with, as well as authentic, quality content. That means content from micro-influencers can be shown higher than that of mega-influencers since their content is considered more honest.

TikTok’s algorithm prioritizes content that is diverse and interesting and doesn’t necessarily prioritize content from creators with higher followings. Therefore, micro-influencers still have the chance to be seen more frequently in a user’s FYP (For You page).

Now that I’ve successfully convinced you of the value of micro-influencer marketing, read on for a guide to discovering micro-influencers to work with.

How to Find Micro-Influencers

1. Use influencer discovery tools.

This is my preferred method of discovering influencers. Many influencer discovery tools, such as Traackr and Tagger by Sprout Social, were built with capabilities for this exact purpose.

On the homepage of most influencer marketing tool websites, you will see a button to Request Demo. This allows you to schedule a live demo with a specialist to test if the tool has all the capabilities you need.

Micro influencer marketing: Tagger by Sprout Social homepage.

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The right influencer marketing tool should have discovery capabilities. This is a dashboard that allows you to search for influencers within the tool’s database.

Micro influencer marketing: Traackr influencer Discovery dashboard.

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For instance, I can use a tool’s Discovery dashboard to discover fashion micro-influencers. I would filter for influencers with 10K to 100K followers.

Then, I would add other filters, such as “Fashion” for the category or topic and “English” for the language. I can also filter for the influencer’s age, audience, average engagement rate, and preferred social media platforms.

When receiving demos, make sure the influencer discovery process is as seamless as possible. The tool should also offer all the information and metrics you need to know about the influencers, such as brand affinity, keywords, average fees, and contact information.

2. Use the search feature on social media platforms.

Another great option for brands starting out who may be wary of investing in an influencer management tool is finding influencers where they are: social media.

I use this method often as it’s quick and organic. Rather than entering lots of information and filters, I can simply scroll through various accounts and see who resonates.

On Instagram, I can search for a topic I’m interested in. For example, I searched “fashion style.” Then, I toggled over to Accounts, so I solely received results of profiles related to this topic, rather than actual posts or locations.

Micro influencer marketing: Results for “fashion style” searched on the Accounts tab on Instagram.

The first several results are usually big, pricey personalities and publications, so I scrolled down for a bit until I started viewing influencers with followers in the micro-influencer range.

The above screenshot shows an account with 66.2K followers.

Next, I clicked on accounts that interested me, such as @just_trish_style, and viewed their profiles. This gives me a good idea of the types of content they post, as well as any brand partnerships they have recently conducted. This information will help me decide if the influencers are a good fit.

Micro influencer marketing: Click on some of the profiles in the search results to see their follower count and content style.

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If I’d like to reach out to an influencer I discovered on social media, I can first check their bio. Many influencers share an email for their management directly in their bio, as seen in the example above. If there isn’t an email listed, I can send a direct message and express my interest in working with them.

A similar tactic involves searching for hashtags rather than keywords. Use the same search bar and type in a relevant hashtag. For instance, I searched #nycfashion in the Tags tab and got dozens of results for related hashtags.

Micro influencer marketing: Search results for #nycfashion on Instagram.

I want to avoid any hashtags with millions or hundreds of thousands of posts as this will make it more difficult to sift through the crowd of both influencers and regular users using those hashtags.

So, I scrolled down until I found #nycfashioninfluencer which had 1,000+ posts. I clicked on the hashtag, which automatically searched for it in the For you tab.

Micro influencer marketing: Search results for #nycfashioninfluencer in the “For you” tab.

I clicked on a post that interested me, which navigated me to that influencer’s profile.

 Micro influencer marketing: Click on posts using the searched hashtag to navigate to an influencer’s profile.

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The account has 49.1K followers, so it falls in the micro-influencer range. I like the rest of @bria__bryant’s profile, so I can then reach out to the email listed in her bio.

3. See who similar brands are partnering with.

Another option that also involves using social media is checking out the competition. While you likely don’t want to hire the same influencers competitors use, it’s helpful to get a sense of the types of influencers that have worked for similar brands.

Most brands will either incorporate the influencer directly into a post on their profile or create a collab post with an influencer. Otherwise, they may have re-shared an influencer’s post onto their Story or in-feed. Regardless, you should be able to view some of their influencer content on their account.

Get started by searching for related brand accounts on Instagram. For instance, if I work for a women’s fashion brand, I can search for Lisa Says Gah, a woman-run, ethical, independent boutique. Scrolling through their profile, I discovered a post in which the brand tagged various micro-influencers modeling its clothing.

 Micro influencer marketing: Lisa Says Gah Instagram post featuring micro-influencers.

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I like the vibe of @vivianyrl, so I navigated to her profile. Here, I clicked the Follow button. Instagram then auto-populates a row of Suggested for you accounts. These are profiles similar to or followed by the account I just followed.

Micro influencer marketing: Click the “Follow” button on an influencer’s profile to receive other suggested accounts.

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I decided to check out @aishafarida’s profile. Here, I can see that she’s also a micro-influencer with 25.7K followers.

Micro influencer marketing: Click on profiles from the “Suggested for you” section to discover similar accounts.

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I like the types of posts Aïsha posts, which are fashion-forward and aesthetically-curated. For one last check, I clicked on some of the posts in her photo gallery to see if she typically tags brands.

Micro influencer marketing: Click on photos in a micro-influencer’s gallery to see how they interact with brands.

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I can see that in most of Aïsha’s posts, she tags clothing and jewelry brands, which is a good sign. It shows that, if I were to work with Aïsha, it would be in her regular social media style to tag and showcase my fashion brand.

I can now reach out to Aïsha via the contact email listed in her Instagram bio and see if a partnership is possible.

4. Use a search engine.

If conducting this investigative work on social media feels daunting, fear not! You can do very similar research on a search engine.

Search for the kind of influencer you’re looking for. For example, I searched “fashion style micro-influencers” on Google and received several results surrounding my search query.

Micro influencer marketing: Google Search result for “fashion style micro-influencers.”

Upon clicking this link, I scrolled through the list of 10 options. Since this article is from February 2023, some of the influencers have grown in size and are no longer micro-influencers. However, I discovered several great options for fashion-niche micro-influencers, such as @heyimlindz.

Micro influencer marketing: Description of micro-influencer @heyimlindz.

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I liked the sound of her style, so I navigated to her Instagram account. I prefer scrolling on social media on my phone rather than on my laptop, so I manually searched her account there. However, many articles like this have direct links to social media profiles, which saves time.

Micro influencer marketing: Use website suggestions to navigate to micro-influencer profiles on social media.

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Lindsey’s profile fits the personality of my fashion brand and has 31K followers, falling in the micro-influencer range. I then checked out some of her posts as I did for Aisha’s Instagram.

Micro influencer marketing: Click on posts to see how influencers partner with other brands.

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I can see that Lindsey tags fashion brands and promotes their products directly.

She also mentions unique shop discount codes for her followers. This is someone I’d be interested in working with to get the word out about my brand, so I can reach out to the email in her bio or DM her.

I can follow this same process on a search engine to find other similar micro-influencers. If the search results don’t turn out satisfactorily or the results are too broad, test out different keywords. I suggest using keywords that best represent your brand.

For instance, if I wanted to be more specific, I could try “ethical fashion style micro-influencers” if that value is important to my brand.

Or if we are an NYC-based company looking to work with local influencers, I could search “nyc fashion micro-influencers.”

5. Hire an influencer marketing agency.

I get it — we don’t always have the time to do the boots-on-the-ground work. You may have an entire business to run and can’t continuously spend time doing meticulous research and outreach to dozens or hundreds of micro-influencers.

In this case, it’s smart to hire an agency to handle the legwork. Several influencer marketing agencies specialize in various aspects of an influencer campaign, including outreach, contracts, campaign tracking, and payments.

When researching agencies, keep in mind the following factors:

  • Payment. How do their fees compare to competitors? Do they take on an annual retainer or payment per campaign?
  • Influencer Database. How many influencers do they have access to? Do they only handle domestic influencers, or can they access influencers globally? Can they discover influencers with as few as 10K followers, or is there a higher follower minimum to filter into their system?
  • Clients. Have they worked with clients in your industry before? Do they have metrics to share on past campaign performance?

Once you find the right agency, they should be able to handle the entire influencer discovery and outreach process for you, so long as you brief them on the campaign summary and goals.

Now that you know how to find the right micro-influencers, I will walk you through how to work with those micro-influencers to ensure meaningful, effective campaigns.

How to Work With Micro-Influencers

1. Create an influencer brief for the campaign.

Like with any campaign, the best way to start is with a brief. This is a document that explains the campaign summary and goals to the influencer.

I usually like to keep this document as brief and simple as possible — after all, we don’t want to bore or overwhelm influencers with detailed jargon.

If possible, keep the brief to a single page and include the following:

  • Campaign name
  • Campaign summary
  • Goals
  • Messaging requirements
  • Target audience
  • Deliverables
  • Timeline

For example:

Campaign name: Black Friday Sale

Campaign summary: [Fashion brand] is having a massive Black Friday sale this year, and we need your help to get the word out! We will send you a collection of curated pieces that you can style on your social media in your own unique way. Show your audience that now is the time to treat themselves to ethical fashion perfect for a business lunch, family dinner, girls’ night out, and everything in between.

Goals:

  • Drive people to our website to make a new purchase.
  • Grow awareness of our brand and followers of our social media.
  • Show your followers that we are the hot new brand for young, trendy women.

Messaging requirements:

  • Use my code [NAME]10 for an additional 10% off your order!
  • All clothes, shoes, and accessories will be/are 30% off!
  • Follow [brand handle].

Target audience:

  • Gen Z and young Millennials (ages 15-35).
  • Females or anyone who appreciates feminine clothing.

Deliverables:

  • 1 long-form Reel/TikTok.
  • 2 short-form videos or static Stories.

Timeline:

  • Concepts due: November 1.
  • First drafts due: November 8.
  • Final edited versions due: November 15.
  • Story 1 post: Week of November 18.
  • Reel/TikTok post: Week of November 25.
  • Story 2 post: November 29 (day of).

This brief shows the influencer that I’m taking their work seriously while giving them the information and tools they need to be successful.

I try to share the brief at least one week before the first due date to provide the influencer with ample time to review and ask questions.

2. Encourage micro-influencers to use their own style and voice.

While the brief is important to guide the kinds of posts the micro-influencer will post, it’s also important to give them some creative liberty. After all, I selected them for a reason — and that reason is that I already enjoy their content.

I let the influencer know I want them to remain authentic to their brand and style while still following the brief. In my experience, this leads to a strong, trusting partnership, which results in high-quality posts that reflect both the brand and the influencer.

3. Review the proposed content before finalizing.

While I already included this in the brief, I can’t emphasize this enough: Always review the influencer’s content and provide feedback before finalization.

I originally worried this would remove the creative freedom and authenticity I just mentioned. However, a brand’s authenticity is equally as important as that of the micro-influencer. Even armed with a brief, the influencer won’t necessarily know how best to capture a brand’s voice in its content.

As the expert on your brand, you should always be the final eyes on the content to ensure it’s appropriate, gets the correct message across, and is in line with your company values.

4. Decide how the brand will get involved with the micro-influencer.

Once you’ve successfully secured a micro-influencer partnership, it’s important to plan how best to interact with the influencer’s social post to grow your brand’s social media presence. Ride the coattails of the influencer’s platform and use it to your advantage.

Brands can participate in the influencer’s post beyond just liking it. Take a look at @melissasonico’s sponsored post below.

Micro influencer marketing: Micro-influencer sponsored Instagram post with a sustainable fashion brand.

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The brand @mate_the_label commented on the post to engage. This helps increase brand visibility with Melissa’s followers and can inspire them to follow the brand, too.

Micro influencer marketing: Brands can comment on influencer posts to engage.

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Brands can also ask to post a collaboration post with the influencer. An Instagram collab post is co-created by multiple accounts and appears on all their feeds.

One user creates the post and invites others to collaborate. All collaborators’ usernames appear at the top of the post, as seen in the below collab post between @michelledugor and @vespucciconsignment.

Micro influencer marketing: Collaboration post between an influencer and a brand.

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Brands can also post the influencer’s content directly onto their own profile and tag them to give credit, as seen below in @girlfriend’s post featuring @alissa.iris.

Micro influencer marketing: Brands can post an influencer’s content on their own social.

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Brands can also re-share an influencer’s post onto their Story, like @womensbest did with micro-influencer @exercisingwitheleanor’s Reel.

Micro-influencer sponsored post with fitness apparel brand.

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BMicro influencer marketing: rand re-posted influencer’s Reel to its story and tagged her.

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There are plenty of ways to engage with an influencer’s post, so work with the influencer to decide which option works best for you both.

5. Ask for feedback.

At the end of the campaign, I naturally track the results using my company’s preferred analytics and influencer marketing tools. While those campaign results are imperative, so is the relationship with the micro-influencer.

That’s why I recommend asking them for feedback at the campaign’s completion.

What worked well, and what didn’t? Did the content and messaging feel authentic to their social media presence? Did they receive positive sentiment from the partnership? What would the influencer change if they were to work with your brand again?

These learnings will be essential if you want to partner with the same influencer again, but they’re also important for other future influencer partnerships. Keeping the influencer’s niche and brand at the forefront of the campaign will ensure favorable, successful, and painless collaborations.

Now that you’re armed with the tips and tricks to handle these micro-influencer partnerships, read on for examples of real brands already using these processes successfully.

4 Brands Using Micro-Influencers Successfully

1. Mejuri

Mejuri is a luxury, everyday jewelry brand that prioritizes creating high-quality, sustainable products.

A big part of the brand is showing that fine jewelry can still be accessible and relatable. Therefore, it makes sense that Mejuri partners with micro-influencers who can build off of that message of authenticity and relatability.

Mejuri works with micro-influencers to showcase its products worn in everyday settings by real humans.

I love two recent posts the brand did with @cheftarathomas which show the micro-influencer wearing her favorite pieces while in her natural element.

Mejuri Instagram posts featuring a chef micro-influencer.

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This is a perfect example of how micro-influencers can improve a brand campaign. With 18.1K followers, Tara has some reach but also the trust and loyalty of her few but mighty followers. Her inclusion in this campaign brings emotion, relatability, and credibility to Mejuri’s brand and products.

Several of Mejuri’s posts feature micro-influencers. Some, like Tara, may seem like an unconventional choice, but this unconventionality is what works so well. Mejuri positions itself as more than just a fashion and beauty-adjacent brand — it’s a lifestyle brand for everyone.

2. LaCroix Sparkling Water

LaCroix Sparkling Water uses micro-influencers to promote its brand in a competitive marketplace. The brand’s social media presence is bright, colorful, and effervescent — just like its iconic sparkling water packaging.

LaCroix identifies micro-influencers on Instagram and asks them to share product awareness posts. It finds micro-influencers by searching branded hashtags, such as #LiveLaCroix, and when users tag the brand on Instagram, as seen in @rachelmuse’s post below.

The brand comments and asks to repost the posts or offer product vouchers in exchange.

Micro-influencer post tagging @lacroixwater and using #LiveLaCroix.

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While LaCroix works with personalities as big as Katie Ledecky, it also targets profiles with lower follower counts to maintain a feeling of authentic “realness” that appeals to millennial and Gen Z Instagram users.

LaCroix also deeply understands its brand and finds micro-influencers who fit its vibrant, energetic, optimistic tone, like @kaylakane.

Micro influencer marketing: La Croix post featuring a micro-influencer.

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By tapping into smaller, more targeted networks of micro-influencers, LaCroix cultivates an authentic, fun social media presence and ensures its product is in front of the eyes of similar users.

If you have a physical product that looks great on camera (like an eye-popping can of LaCroix), try engaging with micro-influencers by sending free products for Instagram promotions.

3. ASOS

Fashion and cosmetics retailer ASOS collaborates with micro-influencers on Instagram to showcase new products. ASOS’s social media presence is trendy, moody, and aspirational, and the brand effortlessly incorporates micro-influencers with similar vibes, as seen in this example with @hannahkennie.

Micro influencer marketing: Product-focused Instagram post featuring a micro-influencer.

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What I appreciate about ASOS’s strategy is that the micro-influencers chosen are indistinguishable from ASOS’s actual models.

This reveals precision in the influencer selection process and a commitment to protecting and representing the brand.

Beyond this, in February 2024, ASOS relaunched its ASOS Insiders program, which had been discontinued in 2020 during the pandemic. The program includes 36 employees across various departments who were selected as brand influencers.

These ambassadors curate fashion picks, provide style inspiration, and are featured faces on ASOS’s social channels.

The fashion-forward employees were given new social handles with which they provided insider perspectives on the brand.

While these employees, like @asseenonmini, are still growing their new accounts, they typically fall in the nano- or micro-influencer range on their personal socials.

Micro influencer marketing: ASOS post featuring an ASOS Insider.

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ASOS prioritizes amplifying existing content, as well as creating new content.

This ties into its strategy of building genuine connections with customers — ASOS capitalizes on the trust and engagement micro-influencers have built with their audiences and uses it to amplify brand messaging without a need for constant content creation.

4. Samsung

Samsung has tapped into the power of micro-influencers for several campaigns to promote different products, from smartphones to smart TVs, as well as a way of life. Most influencers are selected from specific niches related to the Samsung brand, including tech, photography, gaming, music, and general lifestyle.

I love how Samsung shows real people using its products in real ways. For instance, the brand showcased award-winning artist influencer @aerosynlex creating all new artworks live, alongside a showcase of Samsung Frame TVs, which transforms TVs into works of art.

Micro influencer marketing: Samsung using micro influencer artist to promote its TVs

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The partnership makes total sense and allowed Aerosyn-Lex to remain authentic to his brand and craft while benefiting from Samsung’s platform and the opportunity to participate in the world’s largest electronics show.

Similarly, travel and lifestyle micro-influencer @lauramourinhobelbut captured her summer travel memories on a Samsung Galaxy Z Flip6 phone. Again, the content was faithful to her typical style and effortlessly incorporated the brand’s new product.

Samsung video featuring a micro-influencer.

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Think Micro

There is often pushback from leadership to pull in the biggest influencers in the game, but I hope this post highlights the value of micro-influencer marketing.

Success on social media doesn’t always mean accessing the most possible people with each post. It’s about targeting the right people in the right way.

The key is choosing micro-influencers whose niches align with your brand’s niche and trusting them to create content that authentically conveys the message.

There’s also the bonus that selecting an influencer with a smaller audience may mean they’re loyal to your brand in a way that higher-profile influencers aren’t guaranteed to be.

You can feel confident that the influencer will likely work with you on multiple campaigns and won’t immediately be snatched up by a competitor.

My biggest piece of advice is to be open to micro-influencers who discover you, along with those you seek out. Look out for social media users tagging your brand or using branded hashtags, as they might just become your next big ambassador.

Editor’s note: This post was originally published in March 2017 and has been updated for comprehensiveness.