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So, you want to start a website redesign. Maybe you just finished a brand overhaul or your product was recently updated. Whatever your reason, a redesign can be a huge success — or not. It can also be a long and tedious undertaking, which is why every redesign needs to start with a clear vision and/or problem to solve.

The better you are at defining that vision at the very beginning, the more successful your redesign will be — and the smoother the entire process will be as well.

Whether you’re working with an agency, redesigning your site in-house, or proposing a redesign to company stakeholders, this guide has tips to help you strategize your website redesign and ensure it turns out to be a huge success — not a flop.

Many organizations opt to redesign their website to welcome more traffic as their business grows. Others invest in a website redesign as part of a larger rebranding initiative. Regardless of why your company is interested in a website redesign plan, the project itself is a massive undertaking, not to mention an important one to get right considering the critical role your website plays in your marketing and brand image.

In fact, new research has found that 50% of consumers think website design is crucial to a business’s overall brand. To many visitors, the website you publish is just as important as the products you sell.

How Often Should You Redesign Your Website?

According to Business 2 Community, the average lifespan for a website is 1.5 to 2.5 years. Because design trends change and technology advances, this is the average amount of time that a redesign will feel “fresh” and competitive. However, that timeframe is only a benchmark, so you will need to determine what works best for your unique organization.

The following factors can determine how often you should redesign your website:

• How often your brand or goals change. When you’re itching for a new site, first ask yourself, “Does this website still represent who we are as a company?”
• How much budget you allot to design and development. Ask yourself, “Can a site design wait, or do I have reasons to use the budget on our site now?”
• How long your website stays functional and fast. Step into your customers’ shoes and see if you can navigate the site well and find everything you want to find without encountering errors or long page load times. Almost 50% of websites get between four and six page views per visit — all that browsing means that your site’s navigation and speed really do matter.
• The performance of your website. Ask yourself, “Is this site converting a reasonable amount of traffic? Do people stay on the page for a reasonable amount of time, or do they bounce?”
• Changes in the industry. For example, when Google announced that it would be changing to mobile-first indexing, it necessitated that websites be mobile-friendly, or they’d lose organic traffic from Google.

Your website is where visitors and customers go when they want to ask questions, read content, or purchase products or services. For that reason, it’s best to be extra prepared when committing to a website redesign.

You may spend more time building your website redesign plan than you will on the redesign itself. If you’re wondering what should go into your website redesign strategy, start with the steps below.

Let’s unpack eight critical website redesign tips to think about when planning and completing your redesign.

1. Benchmark your current performance metrics.

Before you begin planning your website redesign, document your current performance metrics. This will give you a good idea of where your current website stands and what metrics you can improve upon through your redesign.

Analyze your existing website’s monthly performance in the following areas. The importance and relevance of each may vary depending on your website redesign goals, but it’s helpful to pull each metric before you dive into your redesign.

• Number of visits, visitors, and unique visitors
• Bounce rate
• Time on site
• Top-performing keywords in terms of rank, traffic, and lead generation
• Number of inbound linking domains
• Total new leads and form submissions
• Total sales generated (in dollars)
• Total pages indexed
• Total pages that receive traffic

If you don’t have access to this information, I recommend tools like Google Analytics and HubSpot’s Marketing Analytics for better tracking and visibility into your website’s performance.

Furthermore, make note of which tools you used to measure each of these benchmarks in the past. Ideally, you’ll want to use those same tools when collecting your post-redesign metrics. Otherwise, you’ll be comparing apples to oranges.

2. Determine your website redesign goals.

What’s the “why” behind your website redesign? When considering a redesign, there should always be a good reason behind it.

If you’re answering with “well, it’s been a while since we’ve done one” or “my competitor just did a redesign,” those reasons aren’t good enough on their own.

Remember: It’s not just about how your site looks, but rather how it works. Be crystal clear about why you’re doing a website redesign, and tie those goals to measurable results. Then, communicate your goals with your team, designer, or agency.

Consider the following data-driven objectives for your own website:

• To increase the number of visits and visitors (both are important as one visitor could visit more than once)
• To reduce bounce rate
• To increase time on site
• To improve domain authority
• To increase the total new leads and form submissions
• To increase the total sales generated
• To enhance current SEO rankings for important keywords

Many of these goals are dependent on one another. For example, in order to generate more conversions, you may also need to increase traffic while decreasing your site’s bounce rate.

Also, take a look at the metrics you pulled out in the previous step. Are there any metrics you can improve upon with your new website? Perhaps you use your old website metrics to inspire new goals, too.

3. Define your branding and messaging.

Before crafting your new website design and content, be crystal clear about your desired branding, messaging, and unique value proposition. Doing so will ensure consistency across your entire website.

Anyone who visits your website for the first time should immediately understand what you do, how it may benefit them, and why they should stay onyour site, so they don’t flee to competitors.

Take our homepage as an example: It’s immediately clear what we do, what we offer, and how any visitor can get started.

Think about whether you plan to change your branding and/or messaging, or if it will stay the same. If you plan to change it, what needs to change? Keep these changes top-of-mind as you redesign your website.

Download this free workbook for guidance and templates to simplify your next website redesign project.

As you develop your messaging, use clear, concise language. Avoid industry jargon that may alienate parts of your audience and make you sound more like a business-babbling robot than a human.

Consider the following example of how we could describe HubSpot in a “gobbledygook” way:

HubSpot helps companies across multiple countries reduce churn by backfilling the sales pipeline with highly qualified traffic that generates leads that convert into customers with high lifetime value. We achieve this by providing leading-edge software that integrates all marketing channels for a synergistic view of the data that determines and prioritizes high-value marketing activities.

Say what? Let’s translate that into the way people actually speak:

HubSpot’s all-in-one marketing software helps over 100,000 businesses in more than120 countries attract leads and convert them into customers. A pioneer in inbound marketing, HubSpot aims to help its customers make marketing that people actually love.

Much clearer!

Additionally, as you develop your company branding, consider what visual aspects of your website need to be redesigned and what can stay the same. Have you created a new logo, style guide, or color palette? Make sure these are applied to your new website so it remains consistent with other parts of your brand.

For some more inspiration, check out our roundup of our favorite B2B website examples:

 

4. Define your buyer persona(s).

Your website is not just about you. Actually, it’s hardly about you.

When your visitors land on your website, they’re asking themselves, “What’s in it for me? How could this help me?”

Speak to your visitors in their language by crafting your website design and content around your buyer personas.

For instance, if you’re a marketing manager at a hotel looking to bring in new business, you might target five different buyer personas: an independent business traveler, a corporate travel manager, an event planner, a vacationing family, and a couple planning their wedding reception.

Make sure you clearly identify your buyer personas so you can shape your website redesign strategy around the website visitors that matter most to you.

Check out our handy buyer persona builder to help you create detailed buyer personas.

Is your target audience changing as part of your website redesign? Do your branding and content align with this audience? Answer these questions as you’re strategizing your website redesign.

5. Protect your search engine optimized pages.

Getting discovered online is also essential to improving your website’s metrics. If no one is able to find and visit your site, how can you increase new leads, conversions, or sales? Here are some tips for designing your new website with search engine optimization (SEO) in mind:

Document your most search-valued pages.

Use your marketing analytics to figure out which pages receive the most traffic and inbound links, convert the most leads, and ultimately cover the most influential topics in your industry. If you plan to move any of these highly valuable pages, make sure you create the proper 301 redirects.

Create a 301 redirect strategy.

Speaking of 301 redirects, these are extremely important in terms of retaining the traffic and link value associated with a given page. Create a spreadsheet to record and map out your 301 redirects (old URLs vs. new URLs). Then hand this document over to someone technical for proper implementation.

Do your keyword research.

For every page on your newly designed website, pick one keyword/topic each page will focus on. Once you determine the keyword(s), use on-page SEO best practices to optimize your website pages. Furthermore, consider adding new content and pages to your website that address those particular keywords and topics that may be neglected on your current site.

Save time and rank higher on Google with our free on-page SEO template.

6. Analyze the competition.

While we don’t recommend obsessing over your competitors, it can help to know how you compare. First, run your website through HubSpot’s free Website Grader tool to generate a report card of how well your website is performing. You can also use this diagnostic tool to evaluate your competitors’ websites, so you’re aware of their strengths and weaknesses.

Next, take a look at your competitors’ websites, and take note of what you like — and what you don’t. This process is to help you realize what you can do better on your website. Once you conduct your competitive analysis, put together a list of action items highlighting some areas for improvement and how you can set yourself apart from your competitors.

7. Take inventory of your high-performing content.

While a redesign is a great way to improve the performance of your website, there are unfortunately countless ways in which it can hurt you. Your existing website likely contains many high-performing content assets that you’ve already built up, and losing their effectiveness because of a redesign can severely damage your marketing results.

For instance, such assets might include your:

• Most-shared or viewed content
• High-traffic pages
• Best performing or ranking keywords and associated pages
• Number of inbound links to individual pages

For example, if you end up removing a page from your site that has accumulated a high number of inbound links, you could potentially lose a lot of SEO credit, which would make it increasingly difficult for you to get found on search engine results pages (SERPs).

Keep in mind that many web designers don’t consider this step because they are neither marketers nor SEO specialists. Don’t hesitate to remind them about this, and help them along by auditing your site and providing them with a list for maintaining or updating critical pages on your site.

8. Choose the right software.

The final (but arguably most important) step of the website redesign process is choosing the right software with which to create and host your website. This software is typically called a content management system (CMS), and it’s used to develop, design, and publish your website for the world to see.

CMS software is beneficial for a few reasons. Whether you’re a novice digital marketer or a master web developer, a CMS can easily help you create a gorgeous, functional website. Choosing the right CMS depends on your business, such as what CMSs you’re already familiar with and what features your website redesign requires.

There are hundreds of CMSs to choose from, including CMS Hub — the only combined CMS and CRM. Or you can review some of the best CMS platforms to learn about your options.

Get Started on Your Website Redesign Today

Whew! Now you’re ready to plan, design, build, optimize, launch, and analyze your new website. Apply these seven steps to redesign a website that attracts more consumers, wows more visitors, and converts more customers.

Editor’s note: This post was originally published in January 2013 and has been updated for comprehensiveness.

You’re sitting across from a hiring manager, or even worse, a group of people interviewing you for a role, and the dreaded question comes up…

“What are your weaknesses?”

You spend what seems like an eternity battling inside your own head, “Do I tell them I’m occasionally late or that I take things too personally?” before settling on a response that makes you groan: “I just care too much and I work too hard.”

While that question isn’t likely to be left off the interview checklist anytime soon, you know it’s likely coming and can spend some time in self-reflection before your next interview, so you can answer it truthfully and respectfully. Its sister question, “What are your strengths” is coming as well, so it’s best to be prepared ahead of time.

What are strengths and weaknesses?

Strengths are a set of skills or character traits you possess that assist you in carrying out your duties in a productive and efficient manner and make you an excellent candidate for a job. Weaknesses are characteristics or shortcomings that when left unchecked, may hamper your ability to do your job well.

It can be difficult to toot your own horn during an interview. Even more challenging, is finding a balance between being honest about some of your shortcomings, without turning the hiring manager off to the idea of hiring you.

Take some time before each interview (and ideally before you apply) to determine what your strengths are and weaknesses are. This is best done in the beginning as self-reflection, however, you may at some point want to enlist the help of people close to you. This can be asking friends, family, or someone you’ve worked with in the past for feedback.

You can create a list of your strengths and weaknesses, and, when it’s time to apply for a job, tailor your responses to its specific qualifications. You can also spend some time researching the company itself, understanding its culture, and determining which of your strengths would be most highly valued.

Thankfully, you don’t have to reinvent the wheel when it comes to your strengths and weaknesses. There are a number of common (and relatable) characteristics that you can share with potential employers.

Strengths and Weaknesses List

Don’t know where to start? Take a look at these strengths and weaknesses examples, and determine which best describes you. Keep in mind that this is a list of “soft skills” which can pertain to any industry and role. Depending on what position you’re applying for, you may also need to share your knowledge of specific software programs and on-the-job experience.

Strengths

1. Accuracy
2. Attentive
3. Clarity
4. Conciseness
5. Creativity
6. Determination
7. Discipline
8. Dedication
9. Empathetic
10. Enthusiasm
11. Flexibility
12. Great listener
13. Honesty
14. Hard-working
15. Innovative
16. Negotiation Skills
17. Optimistic
18. Organization Skills
19. Patient
20. Quick learner
21. Respectful
22. Trustworthy
23. Time-management
24. Team player
25. Versatility

Weaknesses

1. Blunt and brazen communicator which can turn some people off
2. Extremely critical of self
3. Need time to adjust to change
4. Perfectionist (which sometimes make it hard to delegate responsibilities)
5. Procrastinator
6. Slow to develop rapport with coworkers or subordinates
7. Shy in new situations
8. Stressed under pressure
9. Too sensitive to the needs of others which sometimes allows others to manipulate you

Leadership Strengths and Weaknesses

While there are many similarities, leadership strengths and weaknesses cover a wide range of skills. Consider the different responsibilities you will have as a leader, mainly motivating and managing employees on a daily basis, rather than being responsible for just your own work. Consider some of these common strengths and weaknesses examples for leaders and managers.

Leadership Strengths

1. Passionate about their work.
2. Able to understand the needs and emotions of others.
3. Excellent self-management skills.
4. Top-notch communication skills (including listening).
5. Able to motivate and inspire others to do their best work.
6. Comfortable making decisions quickly.
7. Willing to be held accountable for their decisions and their actions.

Leadership Weakness

1. Taking feedback personally.
2. Too focused on the end goal that employees’ needs go unheard.
3. Overly concerned with being liked.
4. Unable to delegate responsibility which leads to burnout.
5. Disrespectful attitude towards employees.
6. Poor communication skills.
7. Afraid of making the wrong decision, which leads to making no decisions at all.

If you see yourself in any of these weakness examples, it may be time to seek mentorship or training, and do some soul searching to determine why you lack in these areas.

How to Share Your Strengths and Weaknesses During a Job Interview

Now that you’ve reviewed many popular characteristics and decided which ones best reflect who you are, it’s time to dig deeper. Ask yourself a very important question… “Why?”

Potential employers don’t want a list of fancy words, they want to get to know you by understanding how these characteristics have served you in your previous work experience. For example, instead of saying, “I have excellent negotiation skills,” say, “I’ve used my excellent negotiation skills to work with new and existing vendors to cut our raw material costs by 52%.”

Paint them a picture of your skills in action and tell them a (true) story they’ll remember well past the last interviewee has left the building. When telling a story, remember to include:

1. What “life” looked like before the inciting incident.
2. The problem you faced.
3. Different attempts you made to fix the problem.
4. What eventually worked.
5. How life looks after the incident.

This doesn’t have to be an epic novel, just a quick description of what was going on and how you had the strengths to persevere.

Of course for some, you may be reaching for a new role with new responsibilities. If you know you possess the strengths they are looking for, but haven’t had the opportunity to use them in your current job, be honest. You could say, “I haven’t been able to use this skill in my previous employment, however, I look forward to using it more if you decide to hire me.”

You also have the option of sharing a story from your personal life in which you used this skill. Just make sure to keep it professional, appropriate, and relevant to your desired position.

When it comes to communicating your weaknesses, potential employers want to know that you recognize your shortcomings and are actively working to become a better version of yourself. You’ll want to be honest and forthcoming while creating context around your weaknesses and showing:

1. How you are working to improve in this area.
2. How this weakness will not impact your performance in the proposed job.

Like we discussed earlier, you’ll also want to avoid stating a humble brag rather than a weakness. “I’m just so fast at my job that it makes others feel intimidated around me and so it’s difficult for me to connect.” This is false modesty and you won’t be doing yourself any favors.

So there you are, face-to-face with an interviewer and being asked, “What are your strengths and weaknesses?” Rather than panic, know that you’ve taken the time necessary to provide a solid answer (with supporting evidence) to this question.

One of the most valuable functions in Google Sheets is the “IF” functions.

Imagine you want to be able to quickly scan your spreadsheet and answer some key questions. This function will help you do that.

Let’s jump into how it works and see some real-life examples.

What does the if function do in Google Sheets?

In Google Sheets, the if function allows you to check a condition and return a specific value if it’s TRUE.

For instance, say you have three columns in a spreadsheet: channel, target, and profit. You want to know which channels hit a profit higher than the target.

You can use the IF function to do so – the formula logic would look like this: If the target is higher than the profit, it will return “YES.” If not, it will return a “NO.” You can then track that data in another column titled “Goal Met.”

How to Use If Function in Google Sheets

When using the if function in Google Sheets, you must use the following syntax:

IF(logical_expression, value_if_true,value_if_false)

Let’s break down what each one means:

• Logical expression refers to the condition you’re checking in the function.
• Value if true is the value the function will return if the logical expression is true.
• Value if false is the value the function will return if the logical expression is false.

To do this, you’ll need to use the following logical expression symbols:

• > to denote greater than
• >= to denote equal or greater than
• < to denote greater than
• <= to denote equal or less than
• <> to denote not equal
• = to denote equal

Let’s see a real-life example.

Here, we have a spreadsheet with data on how each marketing channel performed. Each channel had a target revenue next to the actual profit. The last column, “goal reached” will be used to quickly answer which channels met the goal.

1. Select the cell in which the formula will be applied.

2. Write out the formula following this syntax:

3. Drag the mouse to apply the formula to relevant cells.

Scared you’ll forget it? Don’t worry. Google Sheets has an autofill feature that will show you the formula as you type it out.

In this case, the formula will be: =if (C2 > B2, “YES” , “NO”). To break that down further, the formula states if the profit from the email channel is higher than the targeted profit, then write “YES.” If it’s lower, then write “NO.”

Keep in mind that the value if true can be whatever you choose. However, in this example, the simple option was choosing the words “YES” or “NO.”

Because the formula includes words, you must use apostrophes so that Google Sheets reads the formula correctly.

If/Then vs. If/And vs. If/Or Functions

In the simplest terms, with “If-Then” you’re checking that one condition is met. In the example above, it was that one value would be higher than the other. Based on that data, the return value would be “YES” or “NO.”

With “If And,” you’re checking multiple conditions for a “TRUE” value. They all have to be “TRUE” for the return value to be “TRUE.”

“If Or” is the exact opposite to “If and.” It also checks multiple conditions but if any one is true, it will return a “TRUE” value.

Here’s a real-world example:

• If then – I am going to the store. If you go to the store, the statement is true.
• If and – I am going to the store and filling up my tank. You must go to the store and fill up your tank for the statement to be true. Otherwise, it will be false.
• If or – I am going to the store and filling up my tank. You could complete either task and the statement will be true. The only time it will be false if you complete neither one.

How to Use If Function with Multiple Conditions

Say you’re running a survey and you want to easily categorize your respondents into two age buckets. You could write a formula that states if respondents are 25 or younger, they’ll be in group “A”. If they’re 26 or older, they’ll be in group B.

This creates multiple conditions under which the value can be written. The formula checks the first condition, if it doesn’t apply, it moves on to the next to find the appropriate value.

Let’s see this in action.

Using the example above, your formula would be as follows:

= IF(A2 < = 25, “A”, IF(A2 >= 25, “B”))

Nested If Function in Google Sheets

In Google Sheets, “nesting” simply refers to placing the “if” function within its own formula to test multiple conditions and return different results based on those tests.

The formula syntax is as follows:

=IF(first_statement,value_if_true,IF(second_statement,value_if_true,value_if_false))

It’s as easy as that.

So, here’s another function you can use to speed up your process when using Google Sheets.

Just as an architect draws out a building plan before they start building, you need to develop a brand strategy for your business.

Strategic branding helps you set yourself apart from your competition and build customer loyalty.

In this article, you’ll learn all about the branding methods and essential elements of a branding strategy you need to grow a brand that’ll stand the test of time.

(We’ll get into that more in a bit.)

A well-defined and executed brand strategy affects all aspects of a business and is directly connected to consumer needs, emotions, and competitive environments.

First, let’s clear up the biggest misconception about brand strategy: Your brand is not solely your product, your logo, your website, or your name.

Your brand is all of that and more — it’s the stuff that feels intangible. Your brand is that hard-to-pin-down feeling that separates powerhouse brands from forgettable brands.

To objectively understand a subjective matter that many marketers consider more of an art and less of a science, we’ve broken down seven essential components of a comprehensive brand strategy that will help keep your company relevant for decades.

The elements of a brand strategy include:

1. Purpose

While understanding what your business promises is necessary when defining your brand positioning, knowing why you wake up every day and go to work carries more weight. In other words, your purpose is more specific in that it serves as a differentiator between you and your competitors.

How can you define your business’ purpose? According to Business Strategy Insider, purpose can be viewed in two ways:

• Functional: This concept focuses on the evaluations of success in terms of immediate and commercial reasons—i.e., the purpose of the business is to make money.
• Intentional: This concept focuses on success as it relates to the ability to make money and do good in the world.

While making money is essential to almost every business, we admire brands that emphasize their willingness to achieve more than just profitability, like IKEA:

Image source

IKEA’s vision isn’t just to sell furniture but rather to “create a better everyday life.” This approach appeals to potential customers, demonstrating their commitment to providing value beyond the point of sale.

Key Takeaway

When defining your business’ purpose, keep this example in mind. While making money is a priority, operating under that notion alone does little to set your brand apart from others in your industry.

Our advice? Dig a little deeper. If you need inspiration, check out the brands you admire, and see how they frame their mission and vision statements.

2. Consistency

The key to consistency is to avoid talking about things that don’t relate to or enhance your brand.

Added a new photo to your business’s Facebook Page? What does it mean for your company? Does it align with your message, or was it just something funny that would, quite frankly, confuse your audience?

To give your brand a platform to stand on, you need to ensure your messaging is cohesive. Ultimately, consistency contributes to brand recognition, which fuels customer loyalty. (No pressure, right?)

To see a great example of consistency, let’s look at Coca-Cola. As a result of its commitment to consistency, every element of the brand’s marketing works harmoniously together. This has helped it become one of the most recognizable brands in the world.

Even on the surface of its social media accounts, for example, the seamlessness of its brand is very apparent across Instagram, Facebook, and LinkedIn:

Key Takeaway

To avoid leaving potential customers struggling to put the disconnected pieces of your business together, consider the benefits of creating a style guide. A style guide can encompass everything from the tone of voice you’ll use to the color scheme you’ll employ to the way you’ll position certain products or services.

By taking the time to define and agree upon these considerations, your brand will benefit as a whole.

3. Emotion

Customers aren’t always rational.

How else do you explain the person who paid thousands of dollars more for a Harley rather than buying another cheaper, equally well-made bike? There was an emotional voice in there somewhere, whispering: “Buy a Harley.”

But why?

Harley Davidson uses emotional branding by creating a community around its brand. It began HOG—Harley Owners Group—to connect their customers with their brand (and each other).

Image Source

By providing customers with an opportunity to feel like they’re part of a larger group that’s more tight-knit than just a bunch of motorcycle riders, Harley Davidson is able to position themselves as an obvious choice for someone looking to purchase a bike.

Why? People have an innate desire to build relationships. Research from psychologists Roy Baumeister and Mark Leary best describes this need in their “belongingness hypothesis,” which states: “People have a basic psychological need to feel closely connected to others, and that caring, affectionate bonds from close relationships are a major part of human behavior.”

Not to mention, belongingness—the need for love, affection, and being part of groups—falls directly in the middle of Maslow’s hierarchy of needs, which aims to categorize different human needs.

Key Takeaway

The lesson to be learned? Find a way to connect with your customers on a deeper, more emotional level. Do you give them peace of mind? Make them feel like part of the family? Do you make life easier? Use emotional triggers like these to strengthen your relationship and foster loyalty.

4. Flexibility

In this fast-changing world, marketers must remain flexible to stay relevant. On the plus side, this frees you to be creative with your campaigns.

You may be thinking, “Wait a minute, how am I supposed to remain consistent while also being flexible?”

Good question. While consistency aims to set the standard for your brand, flexibility enables you to make adjustments that build interest and distinguish your approach from your competition.

A great example of this type of strategic balance comes from Old Spice. These days, Old Spice is one of the best examples of successful marketing across the board. However, up until recently, wearing Old Spice was pretty much an unspoken requirement for dads everywhere. Today, it’s one of the most popular brands for men of all ages.

The secret? Flexibility.

Aware that it needed to do something to secure its place in the market, Old Spice teamed up with Wieden+Kennedy to position its brand for a new customer base.

Image Source

Between new commercials, a new website, new packaging, and new product names, Old Spice managed to attract the attention of a new, younger generation by making strategic enhancements to its already strong brand.

Key Takeaway

If your old tactics aren’t working anymore, don’t be afraid to change. Just because it worked in the past doesn’t mean it’s working now.

Take the opportunity to engage your followers in fresh, new ways. Are there some out-of-the-box partnerships your brand can make? Are there attributes about your product you never highlighted? Use those to connect with new customers and remind your old ones why they love you.

5. Employee Involvement

As we mentioned before, achieving a sense of consistency is vital if you wish to build brand recognition. And while a style guide can help you achieve a cohesive digital experience, it’s equally essential for your employees to be well-versed in communicating with customers and representing the brand.

If your brand is playful and bubbly through Twitter engagements, it won’t make sense if a customer called in and was connected with a grumpy, monotone representative, right?

To avoid this type of mismatched experience, take note of Zappos’ approach.

If you’ve ever been on the line with a customer service representative from Zappos, you know what I’m talking about. If you haven’t, check out this SlideShare which details some of its most inspiring customer support stories.

Key Takeaway

By holding all Zappos employees to its core values and helping other companies implement the same approach, Zappos has built a strong reputation for solid, helpful, and human customer service.

6. Loyalty

If you already have people that love you, your company, and your brand, don’t just sit there — reward them for that love.

These customers have gone out of their way to write about you, tell their friends about you, and act as your brand ambassadors.

Cultivating loyalty from these people early on will yield more returning customers — and more profit for your business.

Sometimes, just a thank you is all that’s needed. Other times, it’s better to go above and beyond. Write them a personalized letter. Send them some special swag. Ask them to write a review and feature them prominently on your website. (Or all of the above!)

When we reached 15,000 customers here at HubSpot, we wanted to say thank you in a big way while remaining true to our brand … so we dropped 15,000 orange ping pong balls from our fourth-floor balcony and spelled out thank you in big metallic balloons:

And while it may have seemed a little out of the ordinary to some folks, the gesture made perfect sense for those who know our brand.

Key Takeaway

Loyalty is a critical part of every brand strategy, especially to support your sales organization. Highlighting a positive relationship between you and your existing customers sets the tone for what potential customers can expect if they choose to do business with you.

7. Competitive Awareness

Take the competition as a challenge to improve your own strategy and create greater value in your overall brand. You are in the same business and going after the same customers, right? So watch what they do.

Do some of their tactics succeed? Do some fail? Tailor your brand positioning based on their experience to better your company.

Keeping tabs on your competitor’s social mentions for HubSpot customers is easy using the Social Monitoring App. Check out this article to learn more about setting up custom social streams.

Key Takeaway

While staying in tune with your competitor’s strategies is essential if you want to enhance your brand, don’t let them dictate every move you make.

Sure, you probably sell a similar product or service as many other companies, but you’re in business because your brand is unique. By harping on every move your competitor makes, you lose that differentiation.

Let’s discuss each branding method.

1. Attitude Branding

This form of branding refers to a feeling or attitude that customers associate with your brand.

Nike is a brand that has perfected this type of branding. With the ‘Just Do It’ slogan, Nike promotes a lifestyle that customers can enjoy by wearing this brand of products. With such a slogan, Nike promotes the idea that all customers are athletes when they’re wearing Nike products.

2. Individual Branding

This type of branding is when a product or service gets a unique identity, perhaps in a different brand name to attract new customers in the market.

Unilever is an excellent example of a brand that uses individual branding. The company has three divisions, each creating some of the best-known brands in its niche.

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3. Product Branding

Product branding is perhaps the most popular type of branding. Here, the brand associates a logo, name, color, and design with a product to create a unique identity for the product.

It’s one of the best branding methods because it gives life to products and increases uniqueness.

A great example is Apple’s MacBook offerings. The ‘Air,’ ‘Pro,’ and ‘Mac’ branding conveys unique messages and reinforces the quality of the product offering.

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4. Co-Branding

In co-branding, also known as a brand partnership, different brands contribute their identity to create a fused brand.

The advantage of this method is that it combines market strength, increases customer bases and perceived value.

One of the most popular co-branding examples is the Nike and Micheal Jordan collaboration. This collaboration has made Air Jordans some of the most sought-after and most recognizable footwear around the globe.

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This type of branding is usually used by brands that prefer to let products speak for themselves.

5. Minimalist Branding

Mastercard is an excellent example of a brand that uses minimalist branding. We might not know what the red and yellow circles mean, but you’ll know that it belongs to MasterCard.

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6. Brand Extension

This unique branding method is when a company uses one of its popular or established brand names on a new product. The idea behind this method is to use the already existing brand equity to boost the latest product. Companies that use it hope customers will be more receptive to the new offering because of the brand extension.

The Importance of Strategic Branding

Managing a brand is hard work, and it’s more challenging when you’re in an oversaturated market where every brand looks the same.

One of the crucial steps to growing in an oversaturated market is highlighting what makes your brand unique — which is what strategic branding is all about.

With strategic branding, you future-proof your brand and develop it in a way that differentiates you from others. By communicating uniqueness to customers, you strengthen your selling power, brand value, and customer loyalty.

Editor’s note: This post was originally published in November 2020 and has been updated for comprehensiveness.

You may have heard the old saying “patience is a virtue,” meaning waiting for something without getting discouraged is a great quality to have. However, for most of us, that “virtue” goes out the window when we encounter slow page load time.

The faster your website’s load time is, the happier your visitors will be. In other words — when you optimize your web page’s load time, you can expect to see improvements in user experience (UX), conversion rates, and ultimately, sales revenue.

You may be questioning whether or not simply shaving a few milliseconds off of your website’s page load time really has such a major impact on customer experience and business growth.

The truth is, yes, the longer it takes for your website’s page to load, the more likely you are to lose your audience. Read on for everything you need to know about website load time and how it can impact your customers’ experience with your company.

Short on time and need to get straight to the skimmable stats? Click here.

What is website load time?

Website load time — or web page load time — refers to how long it takes for a website, or web page, to fully load and appear on screen. This includes all content on the page such as text, images, and videos. Simply, it’s how fast all content on a web page loads.

Page speed can depend on a number of factors — some examples include: Page type, user behavior, file sizes, website server/host, inefficient code, hotlinking, and too many plugins and/or widgets.

In a 2019 survey by Unbounce, nearly 70% of consumers admitted that page speed impacts their willingness to buy from an online retailer. Furthermore, of all the people surveyed, half said they’d be willing to give up animation and video for faster load times.

Additionally, it’s crucial to remember the importance of your website’s mobile loading speeds. Jillian Streit, a website strategist at Blue Frog, told HubSpot: “Page speed has been a ranking factor for many years, and with Google’s shift to mobile-first indexing, it is even more important to focus on your website’s mobile loading speeds.”

She adds, “Unfortunately, most mobile pages take much longer to load than their desktop counterparts, and mobile users expect pages to load much faster on their mobile devices. If the page takes too long to load, users will immediately bounce, causing your site to lose out on a large number of potential customers.”

Learn about what website optimization is and how to do it effectively with this free course.

What is the average page load time?

In 2018, Google Research reported the average mobile web page takes 15.3 seconds to load. The same report said the problem is due to the majority of mobile sites having too many page elements. This problem persists despite most web traffic occurring on 4G instead of 3G.

What is a good page load time?

According to a 2019 study by Portent, a 0-4 second load time is best for conversion rates, and the first five seconds of page-load time have the highest impact on conversion rates.

In fact, the highest ecommerce conversion rates occur on pages with load times between 0-2 seconds. With each additional second of load time, website conversion rates drop by an average of 4.42%, the study says.

11 Page Load Time Statistics

Here are 11 statistics that will give you a better understanding of how website load time impacts your business and, more specifically, conversion rate.

1. The first five seconds of page-load time have the highest impact on conversion rates. (Portent, 2019)

2. Website conversion rates drop by an average of 4.42% with each additional second of load time (between seconds 0-5). (Portent, 2019)

3. The average mobile web page takes 15.3 seconds to load. (Google Research, 2018)

4. Nearly 70% of consumers admit that page speed impacts their willingness to buy from an online retailer. (Unbounce, 2019)

5. Of all the people surveyed, half said they’d be willing to give up animation and video for faster load times. (Unbounce, 2019)

6. The highest ecommerce conversion rates occur on pages with load times between 0-2 seconds. (Portent, 2019)

7. Website conversion rates drop by an average of 2.11% with each additional second of load time (between seconds 0-9). (Portent, 2019)

8. The highest ecommerce conversion rates occur on pages with load times between 0-2 seconds. (Portent, 2019)

9. The optimal average request count — the number of individual pieces of content needed to display the entire web page — is fewer than 50. (Google, 2018)

10. By compressing images and text, 25% of pages could save more than 250KB and 10% can save more than 1MB (which contributes to page load times). (Google, 2018)

11. Today, even though most web traffic occurs on 4G instead of 3G, the majority of mobile sites are still slow and bloated due to too many page elements. (Google, 2018)

Page Load Time Takeaways for Marketers

Maintaining a speedy page load time is integral to boosting conversion rates and sales revenue. While a few extra seconds may not seem like a big deal, statistics show that as each second passes, the potential to lose out on prospective customers increases.

If you’re concerned your website’s page load speed could be hindering your company’s growth, there are a few solutions to decrease the time it takes for your website to load. Online tools like Pingdom Website Speed Test, GTmetrix, Google PageSpeed Insights allow you to time and test your website’s page speed. You can also cache your website or enable browser caching to speed up your page load time.

Website load times impact conversion rates and, as a result, your business as a whole. Ensuring your load time is as efficient as possible doesn’t necessarily take a long time or a significant amount of effort, but it does require some thought. So, start thinking about how you can optimize your web page speed — you’ll see an improvement in your UX, conversions, time-on-page, and revenue.

Editor’s note: This post was originally published in March 2017 and has been updated for comprehensiveness.

It’s easy to picture the customer journey as a well-traveled, east-to-west road trip, following a single highway from awareness to consideration to purchase.

In reality, people take a lot of detours.

If you want a complete picture of the customer journey, it’s essential to connect your marketing efforts with the tool at the center of it all: your company’s trusty CRM.

While you may be familiar with a CRM, you probably aren’t using it to its full potential. Here, we’ll cover its role in marketing and how it powers great customer experiences.

CRMs are traditionally considered a tool for sales teams to track leads, prospects, and customers. With them, reps can see every interaction a contact has had with a brand — everything from calls with a sales rep to website visits.

But on the marketing side, marketers rarely use a CRM for anything other than creating email lists, if at all. This is a huge missed opportunity.

Think of your CRM as a single source of truth — tracking every customer interaction and painting a clear picture of their journey. Here are the benefits of this:

• One central hub for data. Any business, regardless of size, needs a central location for storing data. This makes it possible to identify patterns and see what’s working (and what’s not).
• More audience segmentation. You’d never send the same message to every customer — which is why segmentation is so crucial. A CRM can group your audience into segments — such as where they live or when they’re most active — so that you can talk to your audience in a more targeted way.
• Optimized campaigns. A CRM tool can connect to your marketing channels, enabling you to see how your channels perform and how your audience is interacting with you.

By putting it at the center of your marketing strategy, you can truly personalize your messaging, create more targeted and meaningful content, and expedite the sales process — helping your entire company grow.

Let’s dive more into this below.

What is the Role of CRM in Marketing?

As I mentioned above, marketing is about more than single, solitary interactions – it’s about building a complete customer experience.

Here’s how CRM can power different areas of your marketing:

1. CRM for Email Marketing

With email and your CRM, you can segment your contacts into different lists based on any CRM data point like location, page interactions, and more. And it doesn’t stop there.

You can add an extra layer of personalization to your emails by sending different CTAs to customers based on your CRM data. By sending relevant, personal emails, you can build trust and provide value to customers and prospects.

A CRM can also help you and your team save time. By connecting email to your CRM, you can avoid exporting and importing lists of contacts into your email service provider (ESP). This keeps all of your contact information up to date while helping your team stay compliant with CAN-SPAM laws.

2. CRM for Social Media Marketing

You probably already know this, but it bears repeating: social media is a two-way street. Producing great content for social — like clever tweets, trendy Instagram photos, and engaging videos — is important, but it’s not enough.

By pairing your CRM with social, you can see how customers engage with your platforms and the conversations they’re having — making you more prepared to interact with them.

A social CRM can also give you an overview of topics, hashtags, and influencers within your audience segments. Then, you can leverage this data to provide timely, relevant content.

3. CRM for Digital Ads

While third-party data helps you reach a broad persona, the first-party data you get from your CRM lets you target a hyper-specific group of people. It allows you to create relevant ads for any audience, no matter what stage they’re at in the buyer’s journey.

For example, you can create a custom audience of all the contacts in your CRM who viewed a certain product. Based on this audience, you can then create an extremely specific ad that provides information about that product to propel them along their buyer’s journey.

This makes a big impact on your customers. Think about how many ads they see in a day. How many of those do you think are actually relevant? By promoting highly targeted ads, your customers won’t be surprised or frustrated when they see one.

CRM Marketing Automation

CRM software is designed to help sales and customer service professionals — but it can also help you perform some marketing tasks.

For instance, in a CRM you can set up email sequences to engage with leads without manually re-creating content. It can also alleviate your workload by taking tedious tasks off your hands, like manual data entry or logging customer interactions on social media.

However, while CRM software can perform some marketing automation tasks, your CRM alone may not be the right solution for all of your marketing. Check out this helpful article that compares CRM versus marketing automation.

Final Thoughts

When marketers leverage their customers’ data for good, they can craft remarkable customer experiences. By combining your efforts with a powerful CRM, you can connect the dots to improve the customer journey.

Animated GIFs are great additions to your marketing. They’re easy to consume, provide a new way to capture your viewers’ attention, and can have a serious emotional impact.

The best part about GIFs is that they aren’t too hard to make. If you have access to Photoshop and a few minutes to spare, you can create an animated GIF in no time.

In the following tutorial on making animated GIFs, I’m using the Creative Cloud 2015 version of Photoshop, but the steps should be similar in other versions.

How to Create an Animated GIF in Photoshop

If you already know how to create a GIF, skip to the section on how to use GIFs in your marketing materials. 

Here’s an example of an animated GIF you might make using this tutorial:

Alright, let’s get started.

Step 1: Upload your images to Photoshop.

If you already have images created …

Gather the images you want in a separate folder. To upload them into Photoshop, click File > Scripts > Load Files Into Stack.

Then, select Browse, and choose which files you’d like to use in your GIF. Then, click OK.

Photoshop will then create a separate layer for each image you’ve selected. Once you’ve done that, skip to step two.

If you don’t already have the series of images created …

Create each frame of the animated GIF as a different Photoshop layer. To add a new layer, chose Layer > New > Layer.

Be sure to name your layers so you can keep track of them easily when you make your GIF. To name a layer, go to the Layer panel on the bottom right of your screen, double-click on the default layer name, and type in the name you want to change it to. Press Enter when you’re finished.

Once you have your layers in there and you’ve named them all, you’re ready for step two.

Pro Tip: If you want to combine layers so they appear in a single frame in your GIF, turn visibility on for the layers you want to merge (by clicking on the “eye” to the left of each layer name so only the eyes for the layers you want to merge are open). Next, press Shift + Command + Option + E (Mac) or Shift + Ctrl + Alt + E (Windows). Photoshop will create a new layer containing the merged content, which you should also rename.

Step 2: Open up the Timeline window.

To open Timeline, go to the top navigation, choose Window > Timeline. The Timeline will let you turn different layers on and off for different periods of time, thereby turning your static image into a GIF.

The Timeline window will appear at the bottom of your screen. Here’s what it looks like:

Step 3: In the Timeline window, click “Create Frame Animation.”

If it’s not automatically selected, choose it from the dropdown menu — but then be sure to actually click it, otherwise the frame animation options won’t show up.

Now, your Timeline should look something like this:

Step 4: Create a new layer for each new frame.

To do this, first select all your layers by going to the top navigation menu and choosing Select > All Layers.

Then, click the menu icon on the right of the Timeline screen.

From the dropdown menu that appears, choose Create new layer for each new frame.

Step 5: Open the same menu icon on the right, and choose “Make Frames From Layers.”

This will make each layer a frame of your GIF.

Step 6: Under each frame, select how long it should appear for before switching to the next frame.

To do this, click the time below each frame and choose how long you’d like it to appear. In our case, we chose 0.5 seconds per frame.

Step 7: At the bottom of the toolbar, select how many times you’d like it to loop.

The default will say Once, but you can loop it as many times as you want, including Forever. Click Other if you’d like to specify a custom number of repetitions. 

Step 8: Preview your GIF by pressing the play icon.

Step 9: Save and Export Your GIF

Satisfied with your GIF? Save it to use online by going to the top navigation bar and clicking File > Export > Save for Web (Legacy)…

Next, choose the type of GIF file you’d like to save it as under the Preset dropdown. If you have a GIF with gradients, choose Dithered GIFs to prevent color banding. If your image employs a lot of solid colors, you may opt for no dither. 

The number next to the GIF file determines how large (and how precise) the GIF colors will be compared to the original JPEGs or PNGs. According to Adobe, a higher dithering percentage translates to the appearance of more colors and detail — but it increases the file size. 

Click Save at the bottom to save the file to your computer. Now you’re ready to upload this GIF to use in your marketing!

Upload the GIF file into any place online that you’d put an image, and it should play seamlessly. Here’s what the final product might look like:

How to Use GIFs in Your Marketing

1. On social media.

Pinterest was the first to enable animated GIFs, followed by Twitter. And by the summer of 2015, Facebook had also jumped on the GIF bandwagon. Then, Instagram changed the game with Boomerang, which lets users film and share their own GIFs. On any of these social feeds, animated GIFs can be a great way to stand out in a crowded feed.

For example, check out how Calm used a GIF of a heart drawing in this quote from Samuel Beckett to add animation to an otherwise text-heavy Instagram post: 

2. In your emails.

Animated GIFs display in email the same way a regular image does. So why not spruce up your email marketing by replacing still images with animated ones?

Not only could this help capture recipients’ attention with novelty alone, but it could also have a direct impact on your bottom line.

For some brands, including an animated GIF in emails correlated with as much as a 109% increase in revenue. Using HubSpot’s free email marketing software is an easy way to accomplish this type of increase on your own site.

Make use of GIFs by showcasing products, making event announcements, or otherwise enticing readers. Check out the GIF below from The Hustle, which showcases various prizes email subscribers can win by referring the Hustle to friends: 

3. On websites and blog posts.

Finally, consider the power of using GIFs on webpages to draw a viewer’s attention to a specific area, or engage a viewer in an otherwise text-heavy post.

Take a look at how Bloomberg uses stick figure animated GIFs in this article on the Beijing Winter Olympic Games:

Now that you’ve learned how to make a GIF, consider using your newfound knowledge to add animations to your website or portfolio.

If you don’t have one, take a look at The 12 Best Graphic Design Portfolios We’ve Ever Seen, & How to Start Your Own. 

Editor’s Note: This post was originally published in September 2013 and has been updated for freshness, accuracy, and comprehensiveness.

Over the past few years, TikTok has seen explosive growth, and it shows no signs of slowing down. In fact, by the end of 2022, TikTok is predicted to reach 1.5 billion monthly active users.

But there’s another big player in the game of short-form video — Instagram Reels, which Instagram launched in 2020 to provide a space for Instagram users to post short, ‘snackable’ content that mirrors what you’d see on TikTok.

We’ve already covered the debate of TikTok versus Instagram Reels, so I won’t go into that here.

Instead, I spoke with an Instagram influencer and consultant, Kar Brulhart, who has grown her own Instagram account from 0 to 45,000+ viewers and obtained over six figures in less than 10 months using Reels — all organically.

Here, we’ll cover Brulhart’s tips for how brands can leverage Instagram Reels to reach new audiences and acquire new customers.

But first — why Instagram Reels over TikTok?

The Benefits of Instagram Reels

“A lot of brands think they need to be on multiple platforms in order to have a voice and a presence, but it’s more important to get very good at one or two platforms, and have a voice and message and community there,” Kar Brulhart told me.

She adds, “We forget these platforms are about community, and we have to nurture our audiences in order to get results.”

Brulhart told me she’s decided to put all her eggs in the Instagram basket because she ultimately finds the platform more user-friendly, and there are more features and benefits for a business owner compared to TikTok.

This makes sense: Instagram is owned by Meta (formerly Facebook), which provides users with extensive advertising tools and opportunities. While TikTok is attempting to provide similarly robust advertising capabilities, it’s ultimately still in early stages and has a long way to go.

Brulhart does acknowledge TikTok has its advantages: It can serve as a great way to generate brand awareness and funnel audiences to your website or Instagram, land brand partnerships, and it can help entrepreneurs and brands keep up with trends. Her strategy is to use TikTok to post to TikTok for more brand awareness, identify buzzy trends and sounds, and then leverage that information to reach new audiences on Instagram.

Ultimately, Brulhart told me brands could be leaving money on the table if they aren’t using Reels. As she puts it, “I went from less than 2,000 followers in February 2020 to over 15,000 the next month through Reels, because Instagram is pushing Reels to new audiences. And 75% of the people who find my account are coming from Reels — compared to Stories and posts.”

If you’ve determined Reels is a viable option for your business, you might be wondering how to get started with it. Let’s dive into that, next.

(Note: These tips are from Brulhart — if you’re looking for a more high-level overview or curious how brands are already using Reels, take a look at Everything Marketers Need to Know About Instagram Reels, first.)

5 Tips for Succeeding on Instagram Reels, According to a Reels Influencer

1. Find your niche, and post consistently.

Kar Brulhart’s niche is Instagram coaching and growth, so she told me she’s focused her entire content strategy around these two key themes.

“I repeat myself often,” Brulhart says. “People get nervous about sounding repetitive, but you need to repeat yourself often, and constantly remind people of your offers.”

It can be tempting to create content on popular or trending topics even if they’re not a direct match for your product or services, but that isn’t a good idea. Social media marketing isn’t just about attracting an audience — it’s about attracting the right audience.

Additionally, posting often and on a pre-determined schedule can help you see growth on the platform, since social algorithms reward consistency. Brulhart began seeing success when she continued to post often about similar themes that mattered most to her intended audience.

2. Add context in your captions.

“Short video works really well on TikTok — like audio trends, and lip-sync trends — and what you should take away from that is you don’t have to put your entire message into a 15 or 30-second Reel,” Brulhart recommends.

She adds, “Instead, it can be something relatable and inspirational, and then in your caption, you can add that context.”

Consider, for instance, the following Reel, in which Brulhart posts a few quick text phrases in the Reel itself (like “I was bullied by a man in my first job in NYC”), but then elaborates extensively in the caption:

3. Be obsessive about your data.

As marketers, we’re already data-obsessed. Data can help you identify what’s working well, what needs improvement, and what should be ditched entirely. And your Reels strategy should be no different.

As Brulhart puts it, “I would suggest looking at your data every seven to 30 days, analyzing it, and figuring out which Reels perform well — then, take that same topic and create a carousel post, and add more context in the caption of that post.”

She says, “Half of your audience isn’t seeing your content at any given time, so be repetitive because chances are, people didn’t see it the first time.”

A brand’s success with Reels, Brulhart believes, lies in the marketing team’s ability to experiment and use data to figure out the strategy that works best for that particular brand. For instance, perhaps your audience is more into trends and relatable content over educational Reels, which is information you can only uncover through analytics.

Brulhart says, “Where I’ve seen the most success with my clients is when they aren’t afraid to pivot and change their strategies because the platform is constantly evolving, and there are always new features so it’s important to consistently test out those new features — especially because Instagram rewards those accounts that jump on the new features early.”

4. Create behind-the-scenes content.

When I spoke with Brulhart about this ‘newfound rise’ in short-form video, she reminded me it’s been a long time coming. For instance, Snapchat first came on the market with short-form video content back in 2012.

“These platforms have democratized video,” Brulhart told me, “and made it cheap and easy and fun to create videos. And it’s who we are as people — we like to overshare, and we like to create videos to share our lives.”

Post-pandemic, social media users are craving more authentic, relatable, behind-the-scenes content from influencers and brands alike.

For instance, in 2020, roughly half (42%) of Gen Zers said they wanted content described as fun— which surpassed Gen Zers’ interest in romantic content (29%) and exciting content (27%).

And, post-pandemic, 34% of HubSpot Blog Survey respondents said they still seek out more positive and uplifting content than they did pre-pandemic.

As Brulhart puts it, “It’s not about perfection or aesthetics anymore — the stories that work the best are those vulnerable, personal, behind-the-scenes content. So don’t be afraid to switch from professional aesthetic to something more approachable and fun.”

One brand that Brulhart admires for their short-form video strategy is Duolingo. The language-learning app goes viral often because they’ve begun using their owl mascot in funny, relatable TikToks (like seen below).

Humanizing your brand is a vital component of any good social media strategy. The more your audience can relate to your brand, the more they can trust your brand.

However, it’s important to note, you don’t want to copy something just because it’s a trend — it should also make sense for your brand, and feel authentic and real. As Brulhart says, “My biggest failures is when I’m just doing a trend. It doesn’t work — people smell it.”

5. Hire someone to create Reels-specific content.

If you’re interested in taking your Reels strategy to the next level, you’ll want to consider hiring someone with expertise creating engaging short-form videos for social.

Brulhart told me, “If you have the budget, hire someone who has a resume to show you they can create content specifically for Instagram or TikTok (i.e. a Reels video editor).”

If possible, you’ll want to hire someone with a proven track record on Reels who can ensure your content is appropriate for the platform and will perform well.

If you don’t have the budget to hire someone full-time, however, that’s okay, too — in that case, Brulhart told me, “Make sure your brand is tying its Reels back to your business’ content pillars. Don’t make the mistake of just jumping on a trend because it’s funny or cute … What ends up happening is you’ll get an influx of followers, but not the right followers. It’s key to make sure everything ties back to your business objectives.”

Additionally, if you don’t have the budget to hire someone full-time, consider enrolling in Brulhart’s Social Department membership, in which she sends trending audio as well as niche-specific ideas to people every week to save them time on Reels.

You’ll also want to consider how you can leverage other content creators to help tell your story in ways you can’t think of — brand or influencer partnerships can help you with this.

Ultimately, Reels can be an incredibly powerful tool for reaching new audiences and increasing brand awareness and loyalty — but it’s not for everyone. If you’re unsure whether Reels is right for you, test it out for a few weeks and then analyze performance to figure out whether it’s worth your marketing resources.

Who knows? Maybe Reels is the missing piece in your social strategy. 

Feature Image Credit: Kar Brulhart (used with permission)

Imagine this: as a content marketer, things are going pretty well for you — you’re confident about your upcoming campaign, the ROI from your last couple were stellar, and projections for the new one looked just as good, if not better, than ever before.

And then something happened, and you need to pivot your content.

Maybe it’s a sudden trend or global event that diverts your audience’s attention. Or, perhaps a competitor’s campaign launch has everyone talking, and you’re unsure if your current content strategy is good enough to outshine theirs.

Regardless, this shift has impacted your company directly, which means, your entire campaign is impacted directly.

With that being said, now you have to decide if you need to pivot your content plan — and quickly. But how do you respond to an event like this?

We asked HubSpot managers to give their insights about how to navigate major changes that alter your content planning. The HubSpot Blog also surveyed 1,000 marketers to learn more about their content planning practices.

In this post, we’ll learn what they have to say. We’ll go over how to identify when you need to pivot quickly, and strategies you can take in order to make that transition as smooth as possible.

How to Pivot Your Content Plan

When something major happens to alter your content strategy, think about how it will affect your business goals. After all, the content you’re creating reflects the goals of your business.

“The content HubSpot creates is intended to help businesses around the world grow better by addressing their current needs. When we have to pivot our content plans quickly, it is because those needs have changed quickly,” says HubSpot’s Vice President of Acquisition, Emmy Jonassen.

Let’s take a look at advice from Jonassen, as well as tips from managers across the marketing field — including Senior Social Media Manager Kelly Hendrickson, Global Brand Marketing Manager Alicia Collins, and Content Growth Strategy Manager Karla Hesterberg.

Let’s get started!

1. Know when to pivot.

Knowing when to switch up your content strategy is never an easy decision to make. There are a couple of aspects you should consider when you find yourself needing to re-work your content strategy, but first is knowing when the right time is to do that.

“The toughest part about pivoting your strategy is knowing when,” Hendrickson says. “As a social media manager, I would ask myself, ‘Right now, can we provide value to our audience?’ ‘Can we provide content that will be helpful and welcome in the social space?’“

46% of marketers surveyed by the HubSpot Blog said they knew it was time to pivot because their previous content strategy was experiencing poor engagement.

If you’ve realized that altering your strategy will help you deliver more valuable, helpful, and timely content to your audience, then it’s a good time to pivot.

Ultimately, content plans should serve your business goals, but also deliver worthwhile content to your customer that’s timely. If your content isn’t providing a timely lens to customers, it might be time for you to pivot your strategy.

A content audit could be a good way to determine if you need a shift. Per the HubSpot Blog survey, 36% of marketers conduct content audits to identify gaps in their content strategy.

Take a look at your content plans. If your information aligns with your business’s goals, that’s great, but does it align with the times?

Instead of devoting all of your content planning to a new product launch, for instance, change up the frequency of your posts to include more content that can serve your customer’s needs depending on what’s going on in the industry, or in the world.

2. Put your audience first.

So, you’ve decided it’s a good time to pivot. How do you cater to the new shift in your audience’s lives, though?

Check your audience’s web behavior — you’ll find information that relates to what your audience is thinking about. For instance, if keyword search reports have indicated that keywords are changing from “local marketing tips” to “online marketing tips,” think of it as a clue that needs are shifting.

However, this shift isn’t exactly what you planned for — in fact, the content you’ve planned for is already scheduled, ready to go, and ultimately different from the results you’ve found from researching web behavior.

Hendrickson’s team was in the same boat. “In our case, we found we could provide our audience with helpful information,” she says. “But that information was not our previously produced and scheduled content.”

So, what do you do?

“We paused all publishing and pivoted immediately based on audience needs,” says Hendrickson. She and her team saw that they needed to rework how they catered to the needs of their audience with different content, so after some web behavior analysis, they found their answer. “At that time, an immediate need for our audience was tips about remote work and leading with empathy.”

She continues by saying, “We made that decision by looking at our audience, as we always do, and figuring out what challenges they were facing and prioritizing our changes there.”

According to a survey conducted by the HubSpot Blog, 46% of marketers have adapted content to reflect the issues going on in their customers’ lives.

When in doubt, start with your audience and put yourself in their shoes. What would you want to see from your favorite brands during certain times of year or periods of change?

If you have a large audience, it’s important to make sure your content addresses the needs of different groups you’re looking to serve. 38% of marketers surveyed by the HubSpot Blog said their biggest mistake when pivoting their content plan is focusing too much on one segment of their target audience.

As you look to pivot, take a holistic approach to addressing the needs of your broader audience.

3. Change your content lens.

We’ve talked a lot about how thinking about the customer will help guide your pivot decision and content planning. When you’ve got an idea of the type of content you need to deliver to your audience, the next step is the delivery itself.

“We need content and campaigns that are helpful and understanding,” Collins says. So while your content is framed around helping the audience, does the caption convey an understanding, empathetic point of view?

When you deliver content, you’re reflecting your brand and your brand’s goals. If one of your brand’s goals is to connect with your customer, you must change your message delivery to reflect comprehension of the situation.

Per the HubSpot Blog survey, 43% of marketers have changed the tone of their content to be more empathic and authentic in recent years.

“Companies and customers are operating in different ways — we can’t always assume that the same types of marketing will resonate,” Collins notes.

For instance, let’s say a major cybersecurity issue upends your industry and is seen everywhere, from LinkedIn posts to newspaper headlines. Rather than shying away from the issue, consider how you might provide content that focuses on IT safety and security, or more generally, tips and tricks for successful online marketing and sales strategies.

4. Connect with other colleagues.

“During major industry or global changes, it becomes especially important that we understand our audiences’ needs so we can create relevant and helpful content fast,” Jonassen remarks.

Recall that Hendrickson’s team had to recognize the new needs of their target audiences, and discovered that remote work and how to lead during hard times was increasingly popular. From there, they were able to conduct research and figure out a plan.

However, if you’ve found that your team is struggling to collect insights, or you don’t know how, reach out to other colleagues to come up with a game plan that will be helpful to you. While your customers need actionable, timely, empathetic content, you need to understand how to figure out their other needs, as well.

“We start by analyzing user behavior, talking to our Sales and Customer Service teams, and interviewing prospects and customers,” Jonassen says.

Similar to social media and branding, it’s important for team members working on customer acquisition to analyze how their customer will be thinking about their lives differently, so you can create offers that will be relevant to their new lifestyle.

If you find yourself struggling to deduce how your customer thinks because you don’t interact with them directly, think about the colleagues you have who do have a customer-facing role.

Sales and Customer Service colleagues are a great place to start — they’re in constant contact with customers, and because of that, will have a good grip on recognizing common problem areas among customers.

The best part about this strategy? It fits any business size. Even if your company is a small but mighty one, there’s at least one person constantly communicating with customers, and leading hiring efforts. They’re your front lines (and usually, talking to them is free, and less time-consuming than conducting multiple research quests).

5. Don’t overestimate your pivot.

When you recognize you need to shift, you don’t have to launch an entirely new product or completely re-identify your brand. In fact, that’s something you shouldn’t do.

Hesterberg states, “Don’t change everything at once. The worst thing you can do in a situation like this is pivot too hard and too fast in your rush to meet short-term needs.”

It can be startling to customers if a company overhauls their entire strategy overnight (Do you remember the “IHOb” fiasco?), and leave them confused.

My grandmother always used to say, “If it’s not broken, don’t fix it,” a mantra that should apply to your pivot process planning. Changing what your brand stands for can be messy, time-consuming, and confusing for customers.

“Remember that content strategy is always a long game — your short-term strategy can’t compromise your ability to solve for the ongoing, long-term needs of your content property. Find key areas where you can be flexible to meet immediate needs, but know what you can’t budge on,” Hesterberg suggests.

Your pivot should be a balanced addition to the strategy you already have in place. Half of marketers surveyed by the HubSpot Blog said when they last pivoted their content, their content plan changed a moderate amount.

In every campaign you make, one of your goals is most likely to serve the needs of the customer. Keep these tips in mind, and stay calm throughout the storm.

6. Get ready to experiment.

Digital marketing is ever-evolving, and new platforms and features can often be a driving force behind a content pivot. According to the HubSpot Blog survey, 68% of marketers have pivoted their content plan to leverage a new social media platform. We’ve seen this play out in real-time with more brands looking to capitalize on the rise in popularity of TikTok in recent years.

In addition to emerging platforms, jumping on new features of existing platforms can be a key part of a content pivot. Per the HubSpot Blog survey, 77% of marketers have pivoted their content plan to try leveraging a new feature on an existing social media platform, such as Instagram Reels. 

Experimentation and flexibility are important for content pivots. When exploring new platforms and features, it can take some time for brands to navigate what their audience wants to see on a new medium.

The interview question, “What makes you unique?” is not an opportunity to confess weird habits or odd quirks. It’s a chance to provide the interviewer with insight into how you’d be the best candidate for a role, while proving you’re someone who can think on her feet.

Essentially, “What makes you unique” really means, “What makes you an exceptionally good candidate?”

To avoid an awkward conversation, you’ll want to be prepared to answer “What makes you unique?” in an interview. Here are seven sample answers to ensure you’re proving yourself an incredibly valuable company asset.

7 Sample Answers to “What Makes You Unique?” and Why They Work

1. “I am a very good communicator and find it’s easy for me to relate to other people.”

Consider mentioning a personality trait you feel would be a good fit for the business. After reading the job description, make a list of attributes that could make you an exceptional candidate.

Additionally, including a personality trait in your answer allows you to display how you’re a good fit for a role in which you have little prior experience.

For instance, if you’re applying for a position as a team leader, it’s critical that you demonstrate strong communication skills and an ability to connect with a diverse group of people. If you tell the interviewer, “I am a very good communicator and find it’s easy for me to relate to other people”, you’re able to match your personality to components of a successful leader.

Effective communication is a critical trait to emphasize in interviews — if you consider how 86% of employees cite lack of collaboration as a main component of workplace failures, you can begin to appreciate why effective communication is so important. 

2. “I really enjoy learning new things and am constantly seeking out new learning opportunities.”

By mentioning your passion for learning new things, you’re demonstrating you’re growth-focused and unafraid of challenges.

Additionally, answering the question in this way allows you to remind the interviewer why you’re uniquely qualified for the role — while other candidates might have more prior experience in the industry, you’re proving your desire to exceed expectations of the job quickly.

3. “My prior experience in customer service has provided me with unique technical skills that I can apply to this role.”

If you have prior experience in a role vastly different from the one for which you’re applying, you might use this as an opportunity to explain how your background uniquely qualifies you. With an answer like this one, you’re able to alleviate concerns the interviewer might have with your lack of experience in the field.

It’s critical, however, that you provide specific examples of how your prior experience has provided you with certain transferrable skills.

For instance, you might say, “My prior experience in customer service provided me with technical skills and an extensive knowledge base for how our product works. As a marketer, I will be able to use this knowledge to ensure we’re meeting our customers needs with every campaign we launch.”

It’s also important to highlight: Previous job experience has declined in importance when it comes to recruiters evaluating candidates. In fact, between 2017 and 2021, that number has dropped from 92% to 62%. So it’s okay if you feel your prior work experience doesn’t perfectly align with the role for which you’re applying, as long as you can explain how your skills will help you succeed. 

4. “Working at a startup gave me an opportunity to understand the ins-and-outs of the industry, and to take on tasks I might not have at a larger company. I think this experience gives me a slight edge over other applicants.”

Similar to the answer above, this answer is a good one if you’re attempting to switch industries. If you think your prior experience could deter interviewers from seeing you as exceptionally qualified, this is an optimal chance to prove them wrong. Consider how your background has allowed you to gain unique skills that others, who followed a more linear career trajectory, might not have. 

For instance, if you previously worked at a small startup and now you want to transfer to a large corporation, it’s important you mention how those skills will make you successful in this new role.

5. “I’m not afraid of failure. In fact, I think it is an essential part of the experimental process that gets you to success. For example … “

This answer shows your interviewer that you’re not afraid to take risks. Of course, you’ll only want to say this if you have a positive example to reinforce the importance of failure in the workplace.

You don’t want to sound like you make mistakes all the time, but you’ll stand out if you mention how you turned a failure into a success.

For instance, you might say, “I’m not afraid of failure. In my last role, we tried to streamline our SEO process and, along the way, found we’d accidentally decreased traffic to our site. However, this initial failure allowed me to see the errors in our previous procedure. My team and I came up with a more successful strategy to avoid these mistakes in the future, and ended up increasing traffic by 20%.”

With this answer, you’re showing you’re capable of remaining flexible and open-minded when something doesn’t work right away, and you know how to take failures and use them as learning opportunities — a critical skill for any work environment.

6. “When solving problems, I apply both logic and emotional aspects in equal proportion. For instance, I’m trained in SEO and understand how to use analytics to ensure a marketing campaign is successful, but I also majored in design and know how to apply creativity to a project as well.”

If you’re stuck on deciding how to demonstrate your unique qualifications, start by thinking about how other people approach problems at your company, and how you differ.

For instance, most people are either logical and use analytics to solve problems, or emotional and use creativity. It’s rare to find someone who is both. If you truly believe you combine these two aspects, it’s an impressive ability you should highlight.

7. “I’m exceptionally organized, and at my last company, I was able to apply this skill to improve our process and increase ROI by 33%.”

Remember, when your interviewee asks “what makes you unique”, she’s really wondering “how will you help our company?” At the end of the day, it’s critical you tie your answer back to how you will solve problems for the company. 

48% of recruiters say improving quality of hire is their top priority in 2022 — so you’ll want to ensure your answer highlights how you will excel in the role for the long haul.

To avoid sounding like you’re bragging, consider a personality trait or skill set that helped your last company achieve results. If the results are quantitative, make sure you have the specific numbers to support your claim. However, it’s also appropriate to share qualitative results, such as, “my organizational skills led my manager to trusting me with a major project within the first two months in my role.” Ultimately, providing examples shows the interviewer you’re results-driven, and aren’t just saying generic phrases to answer her question.