Consumer preferences are constantly evolving, which keeps things interesting.
To help you prepare your strategies to meet audience needs, this post will dive deep into our State of Consumer Trends Report findings on consumer preferences, discuss how marketers currently measure up to those preferences and outline what you can do to better meet consumer needs.
What types of content are memorable to consumers?
According to our Consumer Trends Survey, the most interesting and memorable content brands can share is funny content, relatable content, and content that reflects brand values.
1. Funny content
49% of consumers say that funny content is the most interesting and memorable.
How Marketers Measure Up
According to our 2023 Social Media Marketing Report, 36% of marketers already share funny content on social media. Half of those already leveraging it plan to increase their investments in it in 2023 (speaking directly to consumer interests), and it’ll be the second most invested in content type in 2023.
What can marketers do?
Funny content can be anything from sending emails with a witty subject line or using a trending meme format and relating it to your business.
For example, McDonald’s made a Tweet saying, “it’s easier to get these snack wraps than it is to get tickets,” during the rush of people trying to get tickets to Taylor Swift’s upcoming tour. The snack wrap is no longer available on the menu, so it was a lighthearted and funny contribution to a timely global conversation.
Another valuable opportunity is to create funny video content, which is actually the most likely to go viral.
2. Relatable content
36% of consumers say relatable content is the second most interesting and memorable content brands can share on social media. Almost 70% of consumers also say that social media content being authentic and relatable is more important than polished, high-quality content.
How Marketers Measure Up:
42% of marketers already share relatable content, and they say it is the second most effective type of content to share on social media.
What can marketers do?
Relatable content reminds your audiences of their lives, experiences, and needs. To be relatable to your audience, you need to understand them. Who are they? What are their pain points? What are their preferences?
Knowing the ins and outs of who they help you create content that relates to them as individuals. Consumers also want to build relationships with their favorite brands, so feeling like they can relate to your business and your business’ story can foster the connection they’re looking for.
A great way to build relatability is content that expresses your brand values.
3. Content that reflects brand values.
Content that reflects your brand values is the third most interesting and memorable content to consumers. This makes sense as consumers, now more than ever, care about doing business with brands that share the same value systems and support the same causes that they do.
How Marketers Measure Up
30% of marketers are creating content that reflects their brand values, so there is room for improvement.
45% of marketers share this kind of content on social media, and 16% plan to leverage it for the first time in 2023. Of marketers that do share it, 89% plan to maintain or increase their investments in it and say it has the 5th highest ROI of any trend.
What can marketers do?
48% of U.S. adults say brands need to do more about social advocacy, and the most important issues are racial justice, climate change, and LGBTQ+ rights.
With this in mind, share your brand’s values on social media — let them know what you care about and what you do to take a stand. Consumers will know what you care for, and you’ll draw in people who share similar interests and can turn curious browsers into paying customers if they find they truly relate to you.
It’s essential to be genuine in these efforts, as consumers aren’t shy to call out brands that they feel are making empty promises or untrue statements.
What types of content do consumers prefer for learning about products and services?
When learning about products and their features, consumers prefer searching the internet, retail stores and word-of-mouth tied for second place, and television ads in third place. Gen Z is the only generation with a different first preference, which is learning about a product and its features through social media.
With this in mind, marketers can do things like
- Creating an effective SEO keyword strategy to reach users browsing the internet.
- Using high-quality images and visuals for in-store advertisements to attract visitor attention.
- Ask for customer reviews and make it easy for customers to leave reviews so they can learn from others’ opinions about your business.
Under this same question, learning about a product and its features on social media came in fourth place. Among consumers with this preference, they like feed posts, ads or sponsored content, and short-form videos (like TikToks or Reels).
However, splitting these preferences up by generation paints a different picture.
- Gen Z’s top preference for learning is short-form video, story posts, or from an influencer they follow.
- Millennials prefer short-form video, ads or sponsored content, and feed posts.
- Gen Xers prefer feed posts, online communities, and short-form video.
- Baby Boomers prefer ads or sponsored content, feed posts, and online communities.
How do marketers measure up?
Here’s how marketers currently measure up to consumer preference:
- Marketers most often leverage short-form video as part of their social media strategies (58%) — third place in general overall, but especially important to Gen Z and Millennials.
- 1 in 4 marketers currently leverage influencer marketing, and 89% of marketers who currently use it will increase or maintain their investment — especially important to the second-place preference for ads and sponsored content and Gen Zs desire to learn from influencers.
- 20% of social media marketers post daily, 22% a few times a day, and 34% post several times a week, ensuring that their content is seen when people browse their feeds — feed posts are the top way consumers want to learn on social media.
What can marketers do?
Pay attention to the top three preferences for learning about products, and go from there.
- Consumers like to see feed posts, so create a consistent posting schedule to remain top of mind and increase the likelihood of your products being seen.
- Consumers want to see ads or sponsored content, so you can run ads on your social profiles like paid partnerships, influencer campaigns, or paid ads (like a Facebook News Feed ad).
- Consumers also want to see short-form videos, so create TikToks, YouTube Shorts, etc. — snackable content for any platform. (Wyzowl’s Video Marketing Report found that 93% of marketers say video increases user understanding, so it’ll pay off).
Also, be mindful of generational differences if your target audience is primarily part of a specific generation.
For example, if Gen Z and Millennials are your primary audiences, you could focus on short-form video and making a presence on platforms that cater to it. If your audience is Baby Boomers or Gen Xers, you could create online communities in the channels they’re already in to speak to their needs.
Data-Driven Marketers Stay Ahead of the Curve
Data-driven marketers will win in 2023, so compare the consumer preferences in this post against what your own business is doing, identify areas of opportunity, and solve for your customer.
