Categories B2B

74 Social Commerce Stats Marketers Should Know in 2021

Everyone wants a personalized and custom experience online, so it’s no wonder that social commerce has taken over the online shopping world.

Channels like Facebook, Instagram, Pinterest, Twitter, and WhatsApp already have thousands of businesses marketing on their platforms, and many have adopted shopping and payment functions that allow people to buy a product or service directly on the platforms.

While social commerce is relatively new, it falls under the larger umbrella of eCommerce sales, which are expected to reach $4.2 trillion this year. As a result, the revenue potential is high, and it’s attracting the attention of marketers across a variety of industries.

Whether you’re looking for information to boost your social media shop or shape your online strategy, read on to discover social commerce stats that will help you understand the current market and learn best practices for attracting buyers and growing your business.

Social Commerce Stats for 2021

General Social Commerce Stats

  1. 35.9% of internet users in the US will make at least one social commerce purchase in 2021. (Insider Intelligence, 2021)
  2. US social commerce sales will surpass $36 billion in 2021, with more than 35% growth. (Insider Intelligence, 2021)
  3. Chinese retail social commerce sales will reach $351.65 billion in 2021. (Insider Intelligence, 2021)
  4. In 2021, US social commerce sales will increase from 35.8% to $36.62 billion. (Insider Intelligence, 2021)
  5. In China, more than 424 million people ages 14 years and up will make at least one social commerce purchase in 2021. (Insider Intelligence, 2021)
  6. There were almost 80 million social buyers in the US in 2020, a 30% increase from 2019. (Statista, 2021)
  7. Social commerce attracted investment from US companies at the start of the pandemic, in addition to online and mobile commerce. (Statista, 2021)
  8. 8 in 10 ten US businesses anticipate selling on social media within the next three years. (Statista, 2021)
  9. The number of US social commerce buyers grew to 80.1 million in 2020 and is anticipated to increase to 96.1 million in 2022. (eMarketer, 2021)
  10. 30% of eCommerce companies are already selling on social media, and 12% plan on selling through social media platforms in 2021. (Statista, 2021)

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Social Commerce Stats by Demographic

  1. In the US, nearly 36% of internet users are social buyers, which is approximately 90.2 million people. (Insider Intelligence, 2021)
  2. In a June 2021 survey, 35% of people said social media ads influenced their purchasing decisions. The number jumped to 75% for Gen Z respondents. (Statista, 2021)
  3. 70% of internet users in the US who regularly watched live streams led by influencers said they were likely to buy products recommended by the influencers. (Insider Intelligence, 2021)
  4. Over 55% of social media users in the US aged 18 to 24 made at least one purchase through social channels, followed by users aged 25-34 years old. (Statista, 2021)
  5. 54% of Gen Z shoppers and 58% of Millennials agree that social platforms are better than online searches for finding out about new products. (Statista, 2021)
  6. The US had about 79 million social buyers in 2020, and this number is estimated to grow to 108 million by 2025. (Statista, 2021)
  7. $81.05 was the average value of online orders referred through social media during Q2 of 2021. (Statista, 2021)
  8. Apparel and accessories are the largest categories for social commerce. (Insider Intelligence, 2021)
  9. 11% of social media users immediately make an online purchase after discovering a product, while 44% make a purchase later on. (Statista, 2021)
  10. Most social media platform purchases in 2020 were in the video game and accessories category, followed by toys and hobbies and jewelry and watches. (Coupon Follow, 2021)
  11. People that use social media to access educational and inspirational content, like livestreams and stories, are eager to buy on social platforms. (GWI, 2020)
  12. 27% of global internet users rely on social media to find products to purchase. (GWI, 2020)
  13. 13% of social networkers say a “buy” button is one of the top purchase drivers. (GWI, 2020)
  14. Over 22% of internet users in the US were expected to make at least one purchase through Facebook in 2021. Nearly 13% were expected to shop on Instagram and over 5% were estimated to shop on Pinterest. (Statista, 2021)
  15. By Q1 of 2021, there were one million active Facebook Shops with over 250 million active participants every month. (AdWeek, 2021)
  16. With 56.1 million buyers, Facebook ranks as the top social commerce platform in the US. (Insider Intelligence, 2021)
  17. People who use Pinterest on a weekly basis are 7x more likely to say it’s the most influential platform in their purchase journey when compared to other social media platforms. (Pinterest, 2021)
  18. 85% of Pinterest shoppers have more in their basket than shoppers on other platforms. They also spend twice as much per month. (Pinterest, 2021)
  19. Around 40% of Pinterest users log onto the site to research brands and products. (GWI, 2020)
  20. In Q3 of 2021, YouTube made its ads more shoppable by allowing video action campaigns on connected TVs. (Google, 2021)
  21. 51% of consumers in the US and UK use YouTube to research or find products to buy. (GWI, 2020)
  22. Nearly 21% of tablet visits to eCommerce websites resulted from social media platform referrals in Q2 of 2020. (Statista, 2021)
  23. Facebook and Instagram are most used to learn about, discover, and buy fashion apparel products in the US. Over half of users said the content they see in their feeds results in a purchase. (Retail Dive, 2021)
  24. Over 36% of B2B decision-makers use Instagram to find out information on new products or services. (Hootsuite, 2020)
  25. 70% of shopping enthusiasts look to Instagram to discover new products. (Facebook, 2019)
  26. Every month, over 130 million users engage with Instagram shopping posts. (Instagram, 2019)
  27. One retail brand using Instagram Shopping, Jane, reported 80% of total social sales came from the platform between July 2020 and February 2021. (Instagram, 2021)
  28. 78% of US social network users discover new products through Facebook. Instagram and Pinterest come in second, both at 59%. (Net Solutions, 2021)
  29. Social commerce sales are predicted to value $605 billion by 2027. (Statista, 2021)
  30. Social commerce revenues are estimated to exceed $3.4 billion in 2028. (Statista, 2021)
  31. In the US, over 5% of total eCommerce retail sales will be from social commerce by 2025. (Statista, 2021)
  32. In a 2021 survey, 86% of marketers and agency professionals in the US reported they were enabling shopping functions in their influencer marketing campaigns. The most common function is linking to the brand’s own website. (Statista, 2021)
  33. Advertisers anticipate spending $56 billion to promote their products on social networks in 2022. (Statista, 2021)
  34. 93% of US executives said their businesses are moving eCommerce efforts to social media. (Statista, 2021)
  35. By 2023, 71% of small businesses plan to sell on social media platforms. (Statista, 2021)

Social Commerce Purchasing Stats

  1. $81.05 was the average value of online orders referred through social media during Q2 of 2021. (Statista, 2021)
  2. Apparel and accessories are the largest categories for social commerce. (Insider Intelligence, 2021)
  3. 11% of social media users immediately make an online purchase after discovering a product, while 44% make a purchase later on. (Statista, 2021)
  4. Most social media platform purchases in 2020 were in the video game and accessories category, followed by toys and hobbies and jewelry and watches. (Coupon Follow, 2021)
    graph from coupon follow displaying allocation of online social purchases in 2020 by category
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  5. People that use social media to access educational and inspirational content, like livestreams and stories, are eager to buy on social platforms. (GWI, 2020)
  6. 27% of global internet users rely on social media to find products to purchase. (GWI, 2020)
  7. 13% of social networkers say a “buy” button is one of the top purchase drivers. (GWI, 2020)

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Social Commerce Stats by Platform

  1. Over 22% of internet users in the US were expected to make at least one purchase through Facebook in 2021. Nearly 13% were expected to shop on Instagram and over 5% were estimated to shop on Pinterest. (Statista, 2021)
  2. By Q1 of 2021, there were one million active Facebook Shops with over 250 million active participants every month. (AdWeek, 2021)
  3. With 56.1 million buyers, Facebook ranks as the top social commerce platform in the US. (Insider Intelligence, 2021)
  4. People who use Pinterest on a weekly basis are 7x more likely to say it’s the most influential platform in their purchase journey when compared to other social media platforms. (Pinterest, 2021)
  5. 85% of Pinterest shoppers have more in their basket than shoppers on other platforms. They also spend twice as much per month. (Pinterest, 2021)
  6. Around 40% of Pinterest users log onto the site to research brands and products. (GWI, 2020)
  7. In Q3 of 2021, YouTube made its ads more shoppable by allowing video action campaigns on connected TVs. (Google, 2021)
  8. 51% of consumers in the US and UK use YouTube to research or find products to buy. (GWI, 2020)
  9. Nearly 21% of tablet visits to eCommerce websites resulted from social media platform referrals in Q2 of 2020. (Statista, 2021)
  10. Facebook and Instagram are most used to learn about, discover, and buy fashion apparel products in the US. Over half of users said the content they see in their feeds results in a purchase. (Retail Dive, 2021)
  11. Over 36% of B2B decision-makers use Instagram to find out information on new products or services. (Hootsuite, 2020)
  12. 70% of shopping enthusiasts look to Instagram to discover new products. (Facebook, 2019)
  13. Every month, over 130 million users engage with Instagram shopping posts. (Instagram, 2019)
  14. One retail brand using Instagram Shopping, Jane, reported 80% of total social sales came from the platform between July 2020 and February 2021. (Instagram, 2021)
  15. 78% of US social network users discover new products through Facebook. Instagram and Pinterest come in second, both at 59%. (Net Solutions, 2021)
    social media commerce product discover graph netsolutions

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Social Commerce Stats for Business

  1. Social commerce sales are predicted to value $605 billion by 2027. (Statista, 2021)
  2. Social commerce revenues are estimated to exceed $3.4 billion in 2028. (Statista, 2021)
  3. In the US, over 5% of total eCommerce retail sales will be from social commerce by 2025. (Statista, 2021)
  4. In a 2021 survey, 86% of marketers and agency professionals in the US reported they were enabling shopping functions in their influencer marketing campaigns. The most common function is linking to the brand’s own website. (Statista, 2021)
  5. Advertisers anticipate spending $56 billion to promote their products on social networks in 2022. (Statista, 2021)
  6. 93% of US executives said their businesses are moving eCommerce efforts to social media. (Statista, 2021)
  7. By 2023, 71% of small businesses plan to sell on social media platforms. (Statista, 2021)

Categories B2B

Cybersecurity: The Ultimate Guide to Defending Against Cyber Attacks

Think about how much of the world relies on the internet. The government, military, academia, health care industry, and private industry not only collect, process, and store unprecedented amounts of data in cyberspace — they also rely on critical infrastructure systems in cyberspace to perform operations and deliver services. 

An attack on this infrastructure could not only threaten customer data or a business’s bottom line — it could also threaten a nation’s security, economy, and public safety and health.

Considering its importance, we’ve compiled this ultimate guide on cybersecurity. Below, we’ll talk about what cybersecurity is exactly, how to protect your systems and data from attacks, and what resources to follow to stay up-to-date with emerging trends and technology related to cybersecurity.

Unlock tips, systems & recommended resources to stay ahead of the tech curve.

Good cybersecurity involves multiple layers of protection across the data, devices, programs, networks, and systems of an enterprise. A combination of technology and best practices can provide an effective defense against the continually evolving and growing threats of cyberspace.  

These threats include phishing, malware, ransomware, code injections, and more. The impact can vary depending on the scope of the attack. A cyber attack might result in the attacker making unauthorized purchases with an individual’s credit card info, or erasing an entire system after injecting malware into an organization’s code base.

While even the best cybersecurity can’t defend against every type or instance of attack, it can help to minimize the risks and impact of such attacks.

Types of Cybersecurity

Cybersecurity is a broad term that can be broken down into more specific subcategories. Below we’ll walk through five major types of cybersecurity.  

Application Security

Application security, also known as AppSec, is the practice of developing, adding, and testing security features within web applications in order to protect them against attacks. Vulnerabilities, security misconfigurations, and design flaws can be exploited and result in malicious code injections, sensitive data exposure, system compromise, and other negative impacts.

AppSec is one of the most important types of cybersecurity because the application layer is the most vulnerable. According to Imperva research, nearly half of data breaches over the past several years originated at the web application layer.

Cloud Security

Cloud security is a relatively recent type of cybersecurity. It is the practice of protecting cloud computing environments as well as applications running in and data stored in the cloud. ​

Since cloud providers host third-party applications, services, and data on their servers, they have security protocols and features in place — but clients are also partially responsible and expected to configure their cloud service properly and use it safely.

Critical Infrastructure Security

Critical infrastructure security is the practice of protecting the critical infrastructure of a region or nation. This infrastructure includes both physical and cyber networks, systems, and assets that provide physical and economic security or public health and safety. Think of a region’s electricity grid, hospitals, traffic lights, and water systems as examples.

Much of this infrastructure is digital or relies on the internet in some way to function. It is therefore susceptible to cyber attacks and must be secured.

Internet of Things (IoT) security

Internet of Things security, or IoT security, is the practice of protecting virtually any device that connects to the internet and can communicate with the network independently of human action. This includes baby monitors, printers, security cameras, motion sensors, and a billion other devices as well as the networks they’re connected to.

Since IoT devices collect and store personal information, like a person’s name, age, location, and health data, they can help malicious actors steal people’s identities and must be secured against unauthorized access and other threats.

Network Security

Network security is the practice of protecting computer networks and data against external and internal threats. Identity and access controls like firewalls, virtual private networks, and two-factor authentication can help.

Network security is typically broken down into three categories: physical, technical, and administrative. Each of these types of network security is about ensuring only the right people have access to network components (like routers), data that is stored in or transferred by the network, and the infrastructure of the network itself.

Cybersecurity Terms to Know

Cybersecurity is a very intimidating topic, not unlike cryptocurrency and artificial intelligence. It can be hard to understand, and, frankly, it sounds kind of ominous and complicated.

But fear not. We’re here to break this topic down into digestible pieces that you can rebuild into your own cybersecurity strategy. Bookmark this post to keep this handy glossary at your fingertips.

Here’s a comprehensive list of general cybersecurity terms you should know.

Authentication

Authentication is the process of verifying who you are. Your passwords authenticate that you really are the person who should have the corresponding username. When you show your ID (e.g., driver’s license, etc), the fact that your picture generally looks like you is a way of authenticating that the name, age, and address on the ID belong to you. Many organizations use two-factor authentication, which we cover later.

Backup

A backup refers to the process of transferring important data to a secure location like a cloud storage system or an external hard drive. Backups let you recover your systems to a healthy state in case of a cyber attack or system crash.

Behavior Monitoring

Behavior monitoring is the process of observing the activities of users and devices in your network to recognize any potential security events before they occur. Activities must not only be observed but also measured against baselines of normal behavior, trends, and organizational policies and rules. 

For example, you might monitor and track when users log in and log out, if they request access to sensitive assets, and what websites they visit. Then say a user tries to log in at an unusual time, like the middle of the night. In that case, you could identify that as unusual behavior, investigate it as a potential security event, and ultimately block that log in attempt if you suspect an attack.

Bot

A bot, short for robot, is an application or script designed to perform automated and repetitive tasks. Some bots have legitimate purposes, like chatbots that answer commonly asked questions on a website. Others are used for malicious purposes, like sending spam emails or conducting DDoS attacks. As bots become more sophisticated, it gets harder to tell the difference between good bots and bad bots or even bots from human users. That’s why bots pose an ever-growing threat to many individuals and organizations. 

CIA Triad

The CIA triad is a model that can be used to develop or evaluate an organization’s cybersecurity systems and policies.

The CIA triad refers to confidentiality, integrity, and availability. In practice, this model ensures data is disclosed only to authorized users, remains accurate and trustworthy throughout its lifecycle, and can be accessed by authorized users when needed in spite of software failures, human error, and other threats. 

cybersecurity term: CIA triad refers to the three pillars of any cybersecurity defense, confidentiality, integrity, and availability

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Data Breach

A data breach refers to the moment a hacker gains unauthorized entry or access to a company’s or an individual’s data.

Digital Certificate

A digital certificate, also known as an identity certificate or public key certificate, is a type of passcode used to securely exchange data over the internet. It’s essentially a digital file embedded in a device or piece of hardware that provides authentication when it sends and receives data to and from another device or server.

Encryption

Encryption is the practice of using codes and ciphers to encrypt data. When data is encrypted, a computer uses a key to turn the data into unintelligible gibberish. Only a recipient with the correct key is able to decrypt the data. If an attacker gets access to strongly encrypted data but doesn’t have the key, they aren’t able to see the unencrypted version.

cybersecurity term: plain text is encrypted with key to transform it into cipher text

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HTTP and HTTPS

Hypertext Transfer Protocol (HTTP) is how web browsers communicate. You’ll probably see an http:// or https:// in front of the websites you visit. HTTP and HTTPS are the same, except HTTPS encrypts all data sent between you and the web server — hence the “S” for security. Today, nearly all websites use HTTPS to improve the privacy of your data.
cybersecurity terms: HTTP provides insecure connection vs HTTP provides encrypted connection

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Vulnerability

A vulnerability is a place of weakness that a hacker might exploit when launching a cyber attack. Vulnerabilities might be software bugs that need to be patched, or a password reset process that can be triggered by unauthorized people. Defensive cybersecurity measures (like the ones we talk about later) help ensure data is protected by putting layers of protections between attackers and the things they’re trying to do or access.

A cyber attack is a deliberate and typically malicious intent to capture, modify, or erase private data. Cyber attacks are committed by external security hackers and, sometimes, unintentionally by compromised users or employees. These cyber attacks are committed for a variety of reasons. Some are looking for ransom, while some are simply launched for fun.

Below we’ll briefly go over the most common cyber threats. 

1. Password Guessing (Brute Force) Attack

A password guessing (or “credential stuffing”) attack is when an attacker continually attempts to guess usernames and passwords. This attack will often use known username and password combinations from past data breaches.

An attacker is successful when people use weak passwords or use the password between different systems (e.g., when your Facebook and Twitter password are the same, etc). Your best defense against this kind of attack is using strong passwords and avoiding using the same password in multiple places as well as using two factor authentication, as we talk about later.)

2. Distributed Denial of Service (DDoS) Attack

A distributed denial of service (DDoS) attack is when a hacker floods a network or system with a ton of activity (such as messages, requests, or web traffic) in order to paralyze it.

This is typically done using botnets, which are groups of internet-connected devices (e.g., laptops, light bulbs, game consoles, servers, etc) infected by viruses that allow a hacker to harness them into performing many kinds of attacks.

types of cyber attacks: DDoS attacks involve a hacker using botnets to perform a large scale attack

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3. Malware Attack

Malware refers to all types of malicious software used by hackers to infiltrate computers and networks and collect susceptible private data. Types of malware include:

  • Keyloggers, which track everything a person types on their keyboard. Keyloggers are usually used to capture passwords and other private information, such as social security numbers.
  • Ransomware, which encrypts data and holds it hostage, forcing users to pay a ransom in order to unlock and regain access to their data.
  • Spyware, which monitors and “spies” on user activity on behalf of a hacker.

Furthermore, malware can be delivered via:

  • Trojan horses, which infect computers through a seemingly benign entry point, often disguised as a legitimate application or other piece of software.
  • Viruses, which corrupt, erase, modify, or capture data and, at times, physically damage computers. Viruses can spread from computer to computer, including when they are unintentionally installed by compromised users.
  • Worms, which are designed to self-replicate and autonomously spread through all connected computers that are susceptible to the same vulnerabilities. .

4. Phishing Attack

A phishing attack is when hackers try to trick people into doing something. Phishing scams can be delivered through a seemingly legitimate download, link, or message.

It’s a very common type of cyber attack — 57% of respondents in a third-party survey said their organization experienced a successful phishing attack in 2020, up from 55% in 2019. And the impact of successful phishing attacks range from loss of data to financial loss. 

types of cyber attacks: phishing attacks  and breakdown of the impacts of successful ones

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Phishing is typically done over email or through a fake website; it’s also known as spoofing. Additionally, spear phishing refers to when a hacker focuses on attacking a particular person or company, instead of creating more general-purpose spams.

5. Man-in-the-Middle (MitM) Attack

A Man-in-the-Middle (MitM) attack is when an attacker intercepts communications or transactions between two parties and inserts themselves in the middle. The attacker can then intercept, manipulate, and steal data before it reaches its legitimate destination. For example, say a visitor is using a device on public WiFi that hasn’t been secured properly, or at all. An attacker could exploit this vulnerability and insert themselves between the visitor’s device and the network to intercept login credentials, payment card information, and more.

This type of cyber attack is so successful because the victim has no idea that there is a “man in the middle.” It just seems like they’re browsing the web, logging into their bank app, and so on.

types of cyber attack: Man in the middle attack intercepts connection between user and insecure web application

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6. Cross Site Scripting Attack

A cross site scripting attack, or XSS attack, is when an attacker injects malicious code into an otherwise legitimate website or application in order to execute that malicious code in another user’s web browser.

Because that browser thinks the code is coming from a trusted source, it will execute the code and forward information to the attacker. This information might be a session token or cookie, login credentials, or other personal data. 

Here’s an illustrated example of an XSS attack:

types of cyber attacks: cross site scripting attacks inject malicious code into legit websites that affects users who visit the compromised website

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7.  SQL Injection Attack

An SQL injection attack is when an attacker submits malicious code through an unprotected form or search box in order to gain the ability to view and modify the website’s database. The attacker might use SQL, short for Structured Query Language, to make new accounts on your site, add unauthorized links and content, and edit or delete data.

This is a common WordPress security issue since SQL is the preferred language on WordPress for database management.

Cybersecurity Best Practices: How to Secure Your Data

Cybersecurity can’t be boiled down into a 1-2-3-step process. Securing your data involves a mix of best practices and defensive cybersecurity techniques. Dedicating time and resources to both is the best way to secure your — and your customers’ — data.

Defensive Cybersecurity Solutions

All businesses should invest in preventative cybersecurity solutions. Implementing these systems and adopting good cybersecurity habits (which we discuss next) will protect your network and computers from outside threats.

Here’s a list of five defensive cybersecurity systems and software options that can prevent cyber attacks — and the inevitable headache that follows. Consider combining these solutions to cover all your digital bases.

Antivirus Software

Antivirus software is the digital equivalent of taking that vitamin C boost during flu season. It’s a preventative measure that monitors for bugs. The job of antivirus software is to detect viruses on your computer and remove them, much like vitamin C does when bad things enter your immune system. (Spoken like a true medical professional …) Antivirus software also alerts you to potentially unsafe web pages and software.

Learn more: McAfee, Norton. or Panda (for free)

Firewall

A firewall is a digital wall that keeps malicious users and software out of your computer. It uses a filter that assesses the safety and legitimacy of everything that wants to enter your computer; it’s like an invisible judge that sits between you and the internet. Firewalls are both software and hardware-based.

Learn more: McAfee LiveSafe or Kaspersky Internet Security

Single Sign-On (SSO)

Single sign-on (SSO) is a centralized authentication service through which one login is used to access an entire platform of accounts and software. If you’ve ever used your Google account to sign up or into an account, you’ve used SSO. Enterprises and corporations use SSO to allow employees access to internal applications that contain proprietary data.

Learn more: Okta or LastPass

Two-Factor Authentication (2FA)

Two-factor authentication (2FA) is a login process that requires a username or pin number and access to an external device or account, such as an email address, phone number, or security software. 2FA requires users to confirm their identity through both and, because of that, is far more secure than single factor authentication.

Learn more: Duo

Virtual Private Network (VPN)

A virtual private network (VPN) creates a “tunnel” through which your data travels when entering and exiting a web server. That tunnel encrypts and protects your data so that it can’t be read (or spied on) by hackers or malicious software. While a VPN protects against spyware, it can’t prevent viruses from entering your computer through seemingly legitimate channels, like phishing or even a fake VPN link. Because of this, VPNs should be combined with other defensive cybersecurity measures in order to protect your data.

Learn more: Cisco’s AnyConnect or Palo Alto Networks’ GlobalProtect

Cybersecurity Tips for Business

Defensive cybersecurity solutions won’t work unless you do. To ensure your business and customer data is protected, adopt these good cybersecurity habits across your organization.

Require strong credentials.

Require both your employees and users (if applicable) to create strong passwords. This can be done by implementing a character minimum as well as requiring a mix of upper and lowercase letters, numbers, and symbols. More complicated passwords are harder to guess by both individuals and bots. Also, require that passwords be changed regularly.

guide to cybersecurity require strong credentials

Control and monitor employee activity.

Within your business, only give access to important data to authorized employees who need it for their job. Prohibit data from sharing outside the organization, require permission for external software downloads, and encourage employees to lock their computers and accounts whenever not in use.

Know your network.

With the rise of the Internet of Things, IoT devices are popping up on company networks like crazy. These devices, which are not under company management, can introduce risk as they’re often unsecured and run vulnerable software that can be exploited by hackers and provide a direct pathway into an internal network.

“Make sure you have visibility into all the IoT devices on your network. Everything on your corporate network should be identified, properly categorized, and controlled. By knowing what devices are on your network, controlling how they connect to it, and monitoring them for suspicious activities, you’ll drastically reduce the landscape attackers are playing on.” — Nick Duda, Principal Security Officer at HubSpot

Read about how HubSpot gains device visibility and automates security management in this case study compiled by security software ForeScout.

Download patches and updates regularly.

Software vendors regularly release updates that address and fix vulnerabilities. Keep your software safe by updating it on a consistent basis. Consider configuring your software to update automatically so you never forget.

Make it easy for employees to escalate issues.

If your employee comes across a phishing email or compromised web page, you want to know immediately. Set up a system for receiving these issues from employees by dedicating an inbox to these notifications or creating a form that people can fill out.

Cybersecurity Tips for Individuals

Cyber threats can affect you as an individual consumer and internet user, too. Adopt these good habits to protect your personal data and avoid cyber attacks.

Mix up your passwords.

Using the same password for all your important accounts is the digital equivalent of leaving a spare key under your front doormat. A recent study found that over 80% of data breaches were a result of weak or stolen passwords. Even if a business or software account doesn’t require a strong password, always choose one that has a mix of letters, numbers, and symbols and change it regularly.

Monitor your bank accounts and credit frequently.

Review your statements, credit reports, and other critical data on a regular basis and report any suspicious activity. Additionally, only release your social security number when absolutely necessary.

Be intentional online.

Keep an eye out for phishing emails or illegitimate downloads. If a link or website looks fishy (ha — get it?), it probably is. Look for bad spelling and grammar, suspicious URLs, and mismatched email addresses. Lastly, download antivirus and security software to alert you of potential and known malware sources.

Back up your data regularly.

This habit is good for businesses and individuals to master — data can be compromised for both parties. Consider backups on both cloud and physical locations, such as a hard drive or thumb drive.

Why You Should Care About Cybersecurity

According to a report by RiskBased Security, there were 3,932 data breaches reported in 2020, which exposed over 37 billion records. Moreover, a recent study found that the global average cost of a data breach amounted to 3.86 million U.S. dollars in 2020. That means the cost of data breaches amounted to approximately 15.2 billion dollars last year.

Small to medium-sized businesses (SMBs) are especially at risk. You might see corporations like Target and Sears topping the headlines as top data breach victims, but it’s actually SMBs that hackers prefer to target.

Why? They have more — and more valuable — digital assets than your average consumer but less security than a larger enterprise-level company … placing them right in a “hackers’ cybersecurity sweet spot.”

Security breaches are frustrating and frightening for both businesses and consumers. In a survey by Measure Protocol, approximately 86% of respondents said that recent privacy breaches in the news had impacted their willingness to share personal information to some extent.

But cybersecurity is about more than just avoiding a PR nightmare. Investing in cybersecurity builds trust with your customers. It encourages transparency and reduces friction as customers become advocates for your brand.

“Everyone has a role in helping to protect customers’ data. Here at HubSpot, every employee is empowered to solve for customer needs in a safe and secure way. We want to harness everyone’s energy to provide a platform that customers trust to correctly and safely store their data.” — Chris McLellan, HubSpot Chief Security Officer

Keep your business ahead of the tech curve with the tips, systems & recommended resources in our guide to staying current on emerging tech.

Cybersecurity Resources

The resources below will help you learn more about cybersecurity and how to better equip your business and team. We also recommend checking out the most popular cybersecurity podcasts and cybersecurity blogs, too.

National Institute of Standards and Technology (NIST)

NIST is a government agency that promotes excellence in science and industry. It also contains a Cybersecurity department and routinely publishes guides that standards.

Bookmark: The Computer Security Resource Center (CSRC) for security best practices, called NIST Special Publications (SPs).

The Center for Internet Security (CIS)

CIS is a global, non-profit security resource and IT community used and trusted by experts in the field.

Bookmark: The CIS Top 20 Critical Security Controls, which is a prioritized set of best practices created to stop the most pervasive and dangerous threats of today. It was developed by leading security experts from around the world and is refined and validated every year.

Cybrary

Cybrary is an online cybersecurity education resource. It offers mostly free, full-length educational videos, certifications, and more for all kinds of cybersecurity topics and specializations.

Bookmark: The Certified Information Systems Security Professional (CISSP) 2021, which is the most recent course for information security professionals. Earning this “gold standard” of security certifications will set you apart from other information security professionals.

The Cyber Readiness Institute

The Cyber Readiness Institute is an initiative that convenes business leaders from different sectors and regions to share resources and knowledge to ultimately advance the cyber readiness of small and medium-sized businesses.

Bookmark: The Cyber Readiness Program, which is a free, online program designed to help small and medium-sized enterprises secure their data, employees, vendors, and customers against today’s most common cyber vulnerabilities.

Signing Off … Securely

Cyber attacks may be intimidating, but cybersecurity as a topic doesn’t have to be. It’s imperative to be prepared and armed, especially if you’re handling others’ data. Businesses should dedicate time and resources to protecting their computers, servers, networks, and software and should stay up-to-date with emerging tech.

Handling data with care only makes your business more trustworthy and transparent — and your customers more loyal.

Note: Any legal information in this content is not the same as legal advice, where an attorney applies the law to your specific circumstances, so we insist that you consult an attorney if you’d like advice on your interpretation of this information or its accuracy. In a nutshell, you may not rely on this as legal advice or as a recommendation of any particular legal understanding.

Editor’s note: This post was originally published in February 2019 and has been updated for comprehensiveness.

Stay Current on Emerging Tech

Categories B2B

The Marketing Trends of 2022 [The Ultimate Guide]

The marketing world moves at the speed of light.

And, in 2021, we saw just how quickly the marketing industry can evolve.

In the last year, marketers embraced digital transformation more than ever as they adapted to constantly changing virtual and hybrid business landscapes during the COVID-19 pandemic.

Then, as countries cautiously reopened — and more consumers left the house — some businesses saw slumps in the virtual engagement and online traffic they’d recently relied on

As a marketer at any experience level, keeping up with these changes isn’t always easy. But, to succeed in the fast-paced marketing world — and maintain a sense of relevance with your audience — it’s vital to stay ahead of them.

To help businesses build cutting-edge and competitive marketing strategies in 2022, the HubSpot Blog surveyed more than 1000 global marketing professionals from both B2B and B2C brands — while also talking to a handful of industry experts — to create this bookmarkable guide of marketing trends to watch in the next year.

Download Now: HubSpot's Annual State of Marketing Report

1. Influencer marketing will evolve from trend to a common marketing tactic.

When we asked global marketing professionals which trends they planned to invest in for 2022, 34% said influencer marketing, putting it at the top of the list — above other trends like mobile web design and short-form video marketing. 

While 57% of marketing professionals that currently leverage influencer marketing say it’s effective, 46% of them plan to increase their investments in 2022. Additionally,11% say it’s the top ROI-generating trend they’ve tested.

How and why has influencer marketing gone from an intriguing trend to a commonly-used marketing tactic? Well, influencers are often masters of the platforms they use and the field or topic they talk about. They already have an audience that is engaged, interested in their content, and influenced by the information they provide.

When marketers collaborate with influencers and industry thought leaders in their industry, they can expand brand awareness and gain fans from the influencer’s own audience. 

Can’t afford to hire a celebrity influencer with millions of followers? That’s okay. In fact, more than 56% of marketers who invest in influencer marketing work with micro-influencers.

Micro-influencers are social media promoters with a smaller following (typically, thousands to tens of thousands of followers). Although they have fewer followers, their posts often pack more punch due to their higher level of engagement.

These influencers have found a niche in their industry, too — which is why they’ve started to play a bigger role in converting leads, connecting with audiences, and boosting brand awareness.

Because micro-influencers are still considered “everyday” people (unlike hard-to-reach celebrities), their audiences are actually more likely to trust their opinions and recommendations.

For example, Rosie, who’s known as The Londoner, is a popular travel and lifestyle influencer with over 330k loyal followers who interact and engage with her posts. The below image of a post on profile shows that with almost 36,000 likes, Rosie is garnering almost 11% engagement.

social media marketing trend micro influencer

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Although it’s tempting to only look at just follower count when determining if an influencer is right for your brand, remember that true influence lives in engagement rates (clicks, subscribes, and purchases).

Want to learn more about other social media trends we discovered in our survey, click here to jump to the section below.  

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2. Video marketers will keep content short.

In our survey, we learned that short-form content is the second most effective trend marketers are currently leveraging. 

More than 31% of global marketers currently invest in short-form video content, 46% of them consider the strategy effective when it comes to performance and engagement. And, in 2022, 89% of global marketers plan to continue investing in it or increase their investment. 

short form video marketing trends fast facts

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While long-form videos can offer depth and large amounts of information about a product, brand, or services to audiences, both B2C and B2B marketers have learned that getting to the point with short-form videos can actually be much more effective. 

Not only does it take less bandwidth to create a short-form video, but this type of format aligns well with the fast-paced attention spans of online audiences in a variety of demographics. This is likely why platforms like TikTok, Reels, and — in previous years — Snapchat have gained quick growth and marketing interest. 

Still not convinced that short-form videos can be effective in your marketing strategy? Check out this great example of a TikTok video from Canva that informs viewers of just how easy it is to make professional-looking graphics with the website. 

@canva_ph

Tara, design with us!✨ ##CanvaPH

♬ 아무노래 – ZICO

Jump to our Content Marketing Trends section to see more trends.

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3. Mobile optimization will be even more important. 

It’s no surprise that consumers are spending more and more time on mobile devices. In fact, more than half of annual online website traffic comes from mobile devices, including tablets.  

And, as millennials and Gen Z audiences continue to grow buying power, mobile-optimized digital experiences will be even more vital to consider as a business owner who markets to these fast-paced, highly connected generations. 

Above are just some of the reasons why:

  • 33% of global marketers invest in mobile web design,
  • 84% of marketers that focus on mobile web design are planning to continue to invest the same amount or more in 2022
  • 64% of SEO marketers call mobile optimization an effective investment

And, mobile experiences aren’t just important on brand websites, they’re also important in other key marketing strategies. For example, 56% of marketers who work with email are focused on delivering mobile email experiences to subscribers. 

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4. Permanent social media posts could overtake ephemeral content.

While ephemeral content — which often stays published for 24-hours before disappearing (unless it’s saved or archived) — isn’t going away any time soon, brands have seen that permanent social media content — such as standard posts, videos, and live events that show up on a platform’s feed and can be viewed again days later — might be more effective within their marketing campaigns. 

Our survey results show that 44% of global marketers plan to increase their investment in permanent social media content, while 8% say it generates the most ROI compared to other marketing strategies they leverage. Meanwhile, 25% of respondents called ephemeral content the “least effective” trend they invested in. 

Lastly, 37% of marketers said they plan to decrease their investment in ephemeral content. 

more marketers plan to invest in permanent over ephemeral social media content marketing trends this year

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If you’re focused on the bottom line and generating solid ROI, ephemeral might not be the best strategy to lean into. However, a mix of ephemeral and permanent content can often be the best of both worlds as it gives brands the urgency and engagement of temporary content and the steady engagement, longer-term brand awareness, and discoverability of social media content that doesn’t disappear.

Kelly Hendrickson, HubSpot’s social media marketing manager, says, “The combo of a running clock and a lively audience is a huge opportunity for brands to lean into quick, in-the-moment content that showcases the more light-hearted elements of their brand. Succinctness and clarity are key in content.”

However, Hendrickson adds, “Ephemeral content versus permanent content is often dictated by the social platform, as well as by the audience’s behavior on the platform.”

Ultimately, brands should weigh the pros and cons of which format is best for their brand or campaign. 

“It’s critical to use your brand voice and point of view to find how you can serve your audience during that break. Should your presence be inspirational, beautiful, informative, playful, or trendy? They all have a place on Instagram’s permanent wall or in a temporary story, it just needs to match your brand’s message,” says Hendrickson.

While we recommend playing with a mix of ephemeral and permanent content, our data above shows that it will be important for brands to continue to weigh the pros and cons of each format to determine which is right for them. 

Jump to this post’s social media section to learn more about the latest trends.

5. Companies will prioritize social responsibility.

Although 31% of marketers say social responsibility is ineffective when it comes to campaign engagement or performance, 45% still plan to invest in it throughout the next year.

Why? Because with the current state of things, social responsibility, ethics, and transparency matter to the modern consumer.

The interest in buying products from socially responsible brands really took during the many global events of 2020 and 2021. 

As the COVID-19 pandemic took its toll on the world, it highlighted the pains employees had to endure in the workplace and in politics. Employees became more vocal about their frustrations, inequality, and workplace treatment.

Additionally, early research from organizations like McKinsey predicted that customers would more heavily support brands that demonstrated their care for all customers, employees, and shared causes. 

With all of this in mind, companies have begun to pivot social media strategies to focus more on inclusive initiatives, promotions, and offerings, while highlighting causes or missions they support. Although this might not sell products immediately, showing a sense of social responsibility is still both thoughtful and effective.

Senior Lecturer in Leadership and Innovation, Hal Gregersen, shares his perspective on the subject:

“If there can be a perfect storm of opportunity for strengthening D&I [diversity and inclusion] in organizations, I believe it is happening now.,” Gregersen says. “With the pandemic, traditional ways of doing business and of working were upended, and now, barriers to the idea of change are dissolving.”

6. Experiential marketing could make a comeback.

Experiential marketing campaigns enable audiences to step into an immersive experience that is often in a physical place or via an AR/VR platform. 

One example of an experiential campaign you might have seen in the past was M&M’s Flavor Room pop-up.

M&Ms immersive pop-up in NYC

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The experience included orb-shaped “rooms,” which were each complete with decor and fragrances unique to a certain candy flavor. The pop-up, which was based in NYC back in 2018, also included snack and drink lounges with M&M-themed cocktails — which, I’m willing to bet, we’re great opportunities for M&M to appear on different attendees’ social pages. 

Although immersive experiences like these were fun, effective, and highly shareable on social media, they ran into barriers in 2020 and 2021 as businesses, public venues, and entire countries were forced to shut down public operations in the global pandemic.

And, because producing a branded AR/VR experience is a high-budget bet that can also rely on audiences to have tools like AR/VR headsets or the latest smartphone technology to access the content — fewer small brands have invested in digital experiential marketing.

That’s why it’s not shocking that only 29% of those we polled were investing in experiential marketing in 2021, while just only 14% invested in AR/VR. 

But, now, as public areas begin to reopen, and digitally immersive platforms continue to get more accessible to larger audiences, the global marketing professionals we surveyed are putting the possibility of experiential marketing back on the table again for 2022. 

According to our research, 58% of marketers who currently leverage experiential marketing call it an effective strategy, while 48% of this group plans to increase experiential investments in 2022. Additionally, 9% of marketers plan to invest in experiential marketing for the first time. 

7. More businesses will use SEO to concur search traffic.

As marketers, we must ensure that our websites and content are as discoverable as possible — especially on Google — which can provide both long-term and short-term traffic returns. And, while SEO is not new, it’s strategies are becoming even more ingrained within modern day marketing strategies. 

While SEO was the sixth marketing trend those surveyed were leveraging, with 28% of marketers saying they currently used it. Of those marketers, 49% of marketers call it effective while 84% continue to invest the same amount or more into the tactic in 2022. 

As the interest and need for SEO strategies grow, so do all search optimization opportunities. As Google algorithms have evolved, SEO has because about much more than churning out basic posts that answer simple search queries. Now, brands are investing in SEO experts who can help them with everything from search insights reports, to multimedia optimization. 

Want more data on how brands are investing in SEO, jump to this post’s SEO trends section

8. Virtual events will continue, but some brands will invest less.

In 2022, we expect to see more hybrid marketing strategies that still allow audiences to embrace virtual events and conferences, as well as physical opportunities. When polling global marketing professionals, the data we received lined up with this prediction. 

In 2021, 51% of marketers were investing in virtual events. However, 17% of these marketers plan to decrease their investments in 2022.

Despite losing some shrinking virtual event budgets, marketers won’t be leaving the virtual event space any time soon. In fact, a whopping 80% of marketers plan to invest the same budget or more into virtual events in 2022.

9. More consumers will hear branded audio content.

In the summer of 2021, marketers were perplexed by Clubhouse — an invitation-only audio chatroom app that quickly gained millions of users without publishing any visual content. And, as Clubhouse took our field by storm, platforms like Twitter, LinkedIn, and Facebook unsurprising rushed to start investing in, testing, and/or launching similar features. 

Meanwhile, throughout the year, a number of big brands — like HubSpot — expanded their podcast content and networks to meet even more listeners. 

Now, as audio content becomes much more common in the online world, marketers might be wondering if this format could benefit their brand. 

According to our research, 53% of professionals whose companies leverage content marketing find “podcasts or other types of audio content” effective when it comes to engagement and brand awareness. However, only 1% of marketers that leverage audio content say it yields ROI. Still, 80% plan to invest the same amount or more budget into audio content and podcasts in 2022. 

When it came to investments in audio chatrooms, like Clubhouse or Twitter Spaces, we saw a similar theme. Although only 16% of marketers say they’ve invested in this trend, 34% of those marketers find it effective. While, again, around 1% of marketers that use audio chatrooms say it yields ROI, 84% of them plan to continue investing the same amount or more in 2022. 

Although audio platforms might not have great monetizing features or conversion paths, this data hints that they still provide the engagement and brand awareness companies need to see from them for a continued investment. 

10. Inbound marketing will remain a best practice for growing brands.

While inbound marketing has been around for years, 27% of marketers say they will leverage it for the first time in 2022. while 11% of marketers say it will be their biggest investment in the next year. 

In a time of digital transformation, embracing inbound marketing is an incredibly smart move. 

Throughout the last two years, the world’s dealt with unprecedented change, and outbound marketing tactics have become even less effective in reaching prospects and leads.

The shift from in-person to hybrid work from home (WFH) business practices have made inbound marketing come to the forefront of effective tactics. For example, there’s been a significant rise in virtual events due to COVID-19 forcing marketers to get creative to catch the attention of customers.

John Hazard, the founder and content strategist at digital marketing agency Lighthouse Creative Group, sees this as a place of opportunity to generate interest despite their typical formulaic production. “Screen fatigue is a big issue for brands.”

Hazard adds, “As virtual events have exploded as a replacement for in-person engagement, every business has tried to roll out events, webinars, and virtual conferences. But most are just PowerPoint presentations or an executive talking with their kitchen in the background. That’s not interesting … So, the race is on in 2021 for polish and production value — graphics, directors, professional hosts, equipment, and no kitchen backdrops.”

Inbound marketing can be a valuable asset to create brand awareness and build trust digitally through refocusing strategy to drive customers to seek out your content.

The process of inbound marketing requires you to product quality, valuable content tailored towards your target audience and buyer personas and their needs.

Why Brands Are Adopting the Flywheel

The marketing funnel is old news. Today, the flywheel — and a subsequent focus on service — have replaced the one-way direction of the funnel and lives at the center of many inbound marketing strategies.

Funnel vs FlywheelIn the world of the marketing funnel, customers were an afterthought. Once they became a paying customer, businesses considered them obsolete — until, of course, it was time re-sign that contract.

The flywheel, on the other hand, places the customer in the center. Since word-of-mouth marketing is one of the most powerful marketing tactics, it’s wise to not only serve your customers but also equip them to become advocates for and promoters of your brand. The flywheel illustrates this process: excellent service as its own marketing strategy.

By keeping the flywheel at the center of your marketing efforts, you’ll delight and empower your customers. It’s worthwhile to place a heavy emphasis on customer service and train your team to handle requests and issues.

This will lead to customers who can market for you — they can promote and advocate for your business via their networks both online and in-person.

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11. Consumers will step into virtual reality (VR) and augmented reality (AR) experiences.

In 2021, 35% of marketers were leveraging AR or VR in their strategies. Of those marketers, 42% plan to increase their investment in 2022.

And, of the marketers who didn’t leverage AR or VR in 2021, 9% will experiment with it for the first time in 2022. 

Virtual reality is viewing a computer-generated, lifelike scenario. Augmented reality is viewing the real world augmented with visual, haptic, olfactory or visual additions. VR and AR offer different experiences, but both are making waves in the marketing world today.

They’re affecting your lives, too. Ever watched a 360° video on Facebook? That’s VR. What about IKEA’s IKEA PLACE app which helps you visualize virtual furniture in your very real room? That’s AR.

VR and AR are used to supplement and improve customer experiences online and at events. Generally speaking, this is a trend marketers have been slower to adopt due to pricey equipment and bulky headsets. But, as VR glasses and AR apps become more accessible, businesses can expect to add this technology to their marketing strategy.

12. ABM will align more sales and marketing teams. 

In 2021, 62% of marketers leveraged account-based marketing, or ABM, to win over customers. And, in 2022, 33% of marketers who haven’t used it plan to invest in it for the first time. 

While ABM isn’t new, it is quickly gaining more and more steam and awareness from startups and larger companies alike. For those who are just learning about it now, ABM is a smarketing (or sales and marketing) technique where marketers leverage information about prospects and customers provided by sales teams in order to cater campaigns to them. 

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13. More brands will test out native ads. 

In 2021, 24% of global marketers the HubSpot Blog surveyed currently invest in native advertising. Moving into 2022, 23% of those who haven’t leveraged it plan to for the first time in 2022. 

Why the growing interest in this strategy? It works. Of the marketers who use native ads, more than 36% say it’s effective, while nearly 5% say it’s their top ROI-generating tactic. 

When your brand pays to feature content on a third-party website, you’re investing in native advertising. Unlike traditional advertising, which is designed to interrupt and stand out, native advertising is designed to blend in and promote your brand to a new audience who might otherwise never learn about you.

Because native ads don’t “feel” like traditional ads, consumers are more likely to consume them — in fact, consumers view native ads over 50% more than banner ads. Examples of native advertising can be found on social media, through search engine results, content recommendation platforms (those links to various other content you can click at the bottom of the page to read more on or related to the topic), or in campaigns.

For example, Instagram is a popular social media network that routinely partners with brands for native advertising. By taking advantage of the Instagram Story or Shop features, brands are able to share posts that look similar to the average user’s followers posting style, while subtly advertising a product.instagram native advertising for makeup on iphone

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To incorporate native advertising in your marketing efforts, look for publications relevant to your brand. Remember to sound natural and avoid coming off as pushy or blatantly promotional.

Now that you’ve read up on the highlights of our Marketing Strategy research, keep scrolling to see a breakdown of trends by category 

Content Marketing Trends

At least 47% of buyers view three to five pieces of content prior to engaging with a sales rep, and the majority of them expect brands to create content to gain their interest. That’s why brands all around the world have only grown their investments in content marketing.

In fact, in 2022, the top three roles marketing leaders will prioritize hiring are content creators, content marketing managers, and content strategists. 

top marketing roles brands are recruiting for in 2022

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But what content strategies are brands investing in? Below are just a few trends you’ll want to follow in 2022. 

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14. Video will remain the top marketing content format.

In HubSpot’s 2021 Not Another State of Marketing Report, video marketing was the most effective marketing format. And, this year, in our own survey, that hasn’t changed at all.

When looking at the most effective content strategies, video marketing appears at the top before blogging or even email marketing. 

Video Marketing Trends Fast Facts for 2022

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Our survey found that 59% of survey participants use video in their content marketing strategy, while 76% of marketers that leverage video call it their most effective content format. Not to mention, one in four marketers who use video (or 27%) say it’s the content type that yields the biggest ROI. 

“Video creates a deeper connection with your potential customer base and it is easy for brands to repurpose video content into podcasts and text-based content,” Neil Patel CMO and Co-Founder of NP Digital, says. “But on the flip side if you create text or audio content first, it is harder to turn it into video. So in 2022 look for brands to create more video content. It will be done in the form or just straight video, short clips like reels and even live streaming.”

In the past, video creation and marketing strategies were limited due to costly resources and production. Today, it’s much more accessible. With a lower-cost barrier, video has become less intimidating to incorporate into your marketing efforts.

“2022 will be the year of video. Why? Because organizations have finally gotten more comfortable with it and realize it’s a way to engage their audience, communicate offerings, and provide infotainment,” says Aytekin Tank, Founder & CEO of JotForm.

“Our company, Jotform, has been ramping up our video efforts on YouTube. We have over 16,000 subscribers and have seen a huge increase in site traffic and signups from investing in video on this platform,” Tank explains. “Like many other B2B and B2C companies, we’re going full force with video and expect to ramp it up even further in 2022.”

You don’t have to hire a production team or marketing agency; all you need is a smartphone, such as an iPhone, and affordable editing software. Don’t believe us? This post highlights how our own video marketers created video content from home at the beginning of the COVID-19 pandemic.

15. Blogging isn’t going anywhere.

Blogging has been a commonly used marketing strategy since brands started building their own websites. But, the age of tthis tactic shouldn’t be a sign that it’s out-of-date. In fact, blogging has been used for so long simply because it works. 

While 48% of companies with a content marketing strategy blog, 56% of marketers who leverage blogging say it’s effective and 10% say it’s the content type that generates the biggest ROI. 

This data from marketers isn’t too shocking. When polling consumer audiences recently,  our research suggested that most consumers read blogs multiple times per week and have purchased something from a brand after reading the company’s blog

Aside from providing consumer engagement and potentially conversion, blogs also provide a major key benefit to your website or online pages: search discoverability.

Ultimately, sites with robust blogs have more search potential and can implement SEO strategies much easier than sites that don’t.

Think about it this way. If a prospective client wants to hire a virtual accountant, and your firm’s site has a blog post that highlights tax tips or strategies your accountants use, this person might find your post or website via Google search, read your post and explore your website, and then decide that they want to contact you for a consultation or accounting assistance. 

If you haven’t considered a blog by this point, but are intrigued by this data, check out these resources to help you build out your own strategy: 

16. Case studies will continue to drive leads and brand credibility.

Longer-form case studies offer prospects an incredibly deep and exclusive look into how people or brands benefit from a product, service, or strategy. While some businesses place them publicly on their web pages to persuade a potential buyer as quickly as possible. others might gate them as free PDFs that require a lead conversion to be downloaded.

Although many marketers, such as those in B2C industries, don’t leverage case studies, those that do find them effective. In our survey, 64% of marketers who launch case studies found them effective and 15% said they brought the biggest ROI of the content formats they leveraged.

Additionally, case study usage in content marketing is only growing: 37% of marketers we polled plan to use case studies in their marketing strategy for the first time in 2022.

17. Marketers will embrace data with infographics.

If a picture paints a thousand words, infographics could paint at least double.

Infographics not only have the shareability and visual appeal of a nice photo — but they’re also packed with helpful data and informative information. This makes them incredibly engaging to web visitors and social media audiences alike.

According to our research, 38% of marketers plan to leverage infographics for the first time in 2022, while 45% of marketers are already using them. 

an infographic which highlights infographic marketing trends stats

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Of the marketers who regularly use infographics in their content strategy, 56% say they are their most effective content type. 

Ultimately, credible data can help marketers, bloggers, and content creators tell compelling and persuasive stories. Why else do you think we surveyed hundreds of marketing professionals to create this content?

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Social Media Marketing Trends

In the U.S. alone,
79% of people have some type of social media account — and globally, there are over 3.7 billion social media users.

This is why social media marketing is a popular channel that’s become a part of almost every business’s greater marketing strategy. Social media marketing allows you to authentically connect with your audience on a personal level, humanizing your brand.

18. Live content will be a leading social media format. 

Of the social media marketers we polled in our Marketing Strategy survey, 68% said that audio chat rooms (such as Clubhouse rooms and Twitter Spaces) were the msot effective social media content, while 59% said they same for live video. 

And, while 9% of those respondents say that live video content drives the biggest ROI of all the social media content types they use, 96% of those investing in live audio content plan to spend the same amount or more on it throughout 2022. 

Today, consumers are increasingly looking for relatable and authentic content — especially from brands. Live video streams and audio chat rooms enable brand audiences to connect even more with these audiences while also discussing their brand, products, expertise or mission. On top of being able to see experts in a more uncensored and authentic environment, live audio or video streams also often have interactive features, such as comments, engagements or hand-raise opportunities that allow audiences to interact directly with those hosting a stream. 

19. TikTok will continue to gain brand interest.

Brands have been trying to untap the true power of TikTok ever since it first began to go viral three years ago. Now, with well-over 1 billion global users, TikTok has positioned itself as an app for a wide variety of audiences and marketers. It’s also begun to launch a number of new advertising and marketing features for businesses of all different sizes. 

That’s why it isn’t shocking that a whopping 67% of marketers plan to increase their investment in TikTok in 2022. Meanwhile, 10% of marketers who use social media say TikTok will be the platform they invest the most in throughout the next year. 

20. Most marketers will focus on just three to five social media platforms.

Every business has its own sweet spot when it comes to the number of social media platforms they should use. While only 11% of social media marketers we polled use one to two platforms, and only 7% use seven or more, 64% currently leverage three to five.

Managing three to five platforms is realistic. This range allows brands of all sizes to expand their reach to different audiences while also giving social media marketers a realistic list of platforms to master without stretrching their bandwidth during the work week. 

Here are a few questions that can help you determine how many platforms you should really be on:

  • How many social media marketers are on your team?
  • Which social media platforms have audiences that best align with your targets?
  • How much time will it take to master a strategy on each of the platforms you’re targeting?
  • Are there any platforms that won’t benefit your overall marketing strategy right now?
  • Are there any platforms you can easily repurpose engaging content between? (such as TikTok and YouTube Shorts)

By asking yourself some of the questions above, you can determine how much time your social team and brand will need to build an effective and engaging strategy on each platform, and prioritize which platforms you should really focus on. 

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Search Engine Optimization Marketing Trends

61% of marketers say improving search engine optimization (SEO) to grow their organic presence online is their top inbound marketing priority.

Are you one of these marketers? If so, have you figured out how exactly you plan to improve your SEO and organic presence? When you optimize for specific types of consumer behavior, you’ll help your business become more discoverable online.

21. Keyword optimization will be a key priority.

By far, one of the HubSpot Blog’s most vital tactics is our Search Insights Report. This report highlights all the keywords we would like to leverage and all the blog posts we’ll need to create or update to rank for those keywords on Google. 

But, we’re no longer one of the only blogs using a SIR anymore. In fact, 47% of marketing professionals who leverage SEO say their companies use search insights reports in their strategy.

If you don’t have a huge content team, a large amount of extra time, or an SEO expert to create a large-scale search insights report, don’t worry. Although nearly half of SEO marketers we surveyed use search insights reports, 55% said they were at least trying to optimize their content with search-driven keywords. And, this strategy isn’t too expensive or time-consuming.

For example, you can use tools like Ahrefs or SEMRush to do some quick SEO keyword research related to your business, products, or upcoming content to learn where you can boost your content with keyword-optimized titles, subheads, body text, or descriptions. 

22. Web teams won’t forget about video and image SEO.

SEO doesn’t just involve changing the text on a page. It can also involve choosing and optimizing the right videos or images for a page to help it rank in Google images or search engine video carousels. 

While optimizing images could involve compressing files to increase page speed and adding keyword optimized alt text to an image, video optimization strategies could involve embedding an video with a similar topic or keyword into a blog post. 

Currently, 53% of marketers who leverage SEO have a strategy for optimizing videos and images. Of those marketers, 49% say image and video optimization is their most effective SEO tactic. 

23. Link-building will help brands grow authority — and search rankings. 

When sites with solid rankings begin to link to yours, Google’s crawlers note that your site might be credible and also have solid authority in your space. This can then tricker your Google ranking to go up. This, ultimately, is the goal of link-building — or getting other sites to link to yours. 

Although writing highly shareable content, reaching out to share it with other websites, or ensuring that your post gets links can be time-consuming and challenging, research shows that this time and effort pays off. Of the 48% of SEO marketers that use backlinking and link building, 63% say its their brand’s most effective SEO tactic, 

24. Historical optimization will help old web pages get new traffic.

Instead of coming up with new ideas, marketers are going to be taking what’s worked in the past and optimizing it for the present.

In SEO, keeping your content up to date and full of rich, engaging content will outweigh older work that is lacking in keyword relevancy with old statistics and links. Not only that, but taking existing content and repurposing it for a new podcast, webinar, or blog post can be an efficient way to keep it relevant in search engines.

While one in four SEO marketers leverage historical optimization in their strategy, 29% say of those marketers say it’s an effective SEO strategy. 

25. Voice search tactics will stay on the SEO radar.

Although just 12% of marketers the HubSpot Blog surveyed are currently leveraging voice search tactics in their strategy, 34% of them say voice search is the most effective trend they used in 2021 and 41% plan to increase their investments in 2022. 

And, although voice search might seem like an emerging technology, these increased investments were bound to happen.

By now, you’ve probably used one of the many virtual assistants out there, like Siri, Alexa, or Google’s virtual assistant.

Not only do these digital assistants answer short, informational queries such as “Who is the actor in Mission: Impossible?” or “What’s the weather in Boston today?”, but they’ve also started to process more local, conversational, and customized searches. These may sound like, “Where’s a nearby coffee shop I can work from today?”, “How late is it open?”, and “Do they serve iced coffee?

Because of this emerging behavior, businesses need to respond and change the way they frame information. Instead of catering to Google’s manual search algorithm, optimize your content by framing it around questions.

When you implement voice search tactics this way, you’ll empower your users to get the answers they want and need. They can ask a question in that conversational tone we mentioned above and, in return, they’ll get a high-quality and accurate response. They can multitask while asking questions and receiving answers, as well as get those answers they’re looking for more quickly.

Aja Frost, Head of English SEO at HubSpot, says: “Businesses should look at a topic and say, ‘What questions could users ask about this?’ Then, they should plan sub-topics accordingly and look for opportunities to insert questions as headers. This will allow voice assistants to easily grab questions and recognize content as solutions.”

Quote from Aja Frost saying that businesses should predict what questions search audiences will ask about topics in their industryDownload image

Frost also encourages businesses to look for featured snippet opportunities, which are the information previews Google provides when users search for definitions or questions. Voice assistants typically pull responses directly from these boxes.

Featured Resource

AI and Automation Marketing Trends

A whopping 70% of marketing professionals currently use automation. Meanwhile, 33% of marketers who don’t use automation plan to implement it in 2022. Below are just a few ways they plan to start or continue leveraging automation in the next year. 

26. Brands will invest even more in automation and AI.

Artificial intelligence refers to a subset of computer science that teaches machines to do things that would require intelligence if done by a human. Think of tasks like learning, seeing, talking, socializing, reasoning, or problem-solving. When completed by computers, they’re considered AI.

AI has completely infiltrated our daily lives and tasks. When Spotify recommends a song, Facebook recognizes and tags a person, or you text a friend using Siri, you’re tapping into AI. As we utilize AI more and more (especially as consumers), marketers and businesses will need to respond.

The point of AI isn’t to replace humans or the need for a human touch. It’s to improve and expand our ability to connect with our audience and help them solve their problems quicker and more thoroughly. AI is also incredibly helpful when collecting and analyzing data and making data-driven decisions.

Here are a few ways we see companies embracing AI today: 

  • Chatbots and virtual assistants: Bots provide quick, easy solutions to problems of all levels of complexity. No longer is the need for live chat or a literal one-to-one digital conversation. Scroll down for a more detailed explanation of chatbot trends. 
  • Content creation and curation: While you shouldn’t expect a bot to write award-winning marketing content just yet, you can use them to streamline writing short pieces of content, like tweets, basic web articles, or automated emails. 
  • Predictive Lead scoring: Automated lead scoring tools allows marketers and sales teams to focus more time on selling and making deals, and less determining which leads are actually the strongest prospects.
  • Predictive marketing: Wondering if an audience will engage with your campaign, ad, or content? Predictive marketing leverages historical analytics, such as audience behavior data, to help brands estimate which tactics will provide the best engagement. 

27. Chatbots will continue to streamline conversational marketing. 

Did you know that more than half of consumers expect a response within 10 minutes to any marketing, sales, or customer service inquiry? How can this be humanly possible?

It’s not … for humans, anyway. This is probably why 40% of marketers who use automation leverage chatbots.

Bots are powered by a computer program that automates certain tasks, typically by chatting with a user through a conversational interface. Bots are made possible by artificial intelligence which helps it understand complex requests, personalize responses, and improve interactions over time.

Bots provide the perception and dedication of a 1:1 service experience while working with hundreds of customers — something that no customer service representative or team would ever be able to do.

To the consumers who hate repeating themselves to multiple sales or service representatives (33%, to be exact), listen up — chatbots are and will continue making your lives much easier. If used correctly, they manage conversations at scale and aggregate data from multiple sources of data, from calendars to knowledge bases to blog posts and videos.

Jon Dick, SVP of Marketing at HubSpot, says: “It’s on you to make things as easy as possible.

“Do your buyers want to use live chat? You should give it to them. They’ve had the same problem three times in the last month? You should already know, and have a plan to fix it,” Dick concludes.

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Privacy Marketing Trends

28. Brands will need to give customers more control over their data.

In the marketing world, data is highly valuable — and not just valuable to you, as a marketer or business owner. Whether it’s an email address, credit card information, or smartphone location, consumers also view their data as precious and privileged — and it’s your responsibility to take care of it.

Whether a software company, bank, government agency, or lemonade stand, every business operates using data. It’s the lifeblood of all things marketing, sales, service, and more.

But, when precious information is misused or siphoned into the wrong hands, it leads to a strong distrust in businesses and potentially exploited consumers

That’s why the General Data Protection Regulation (GDPR) was enacted.

GDPR is an effort by the EU to give greater control to consumers over their data. Under the GDPR, organizations must ensure that their data is collected legally and safely and that those who collect and manage said data will protect it and respect consumers’ rights.

Following the GDPR guidelines might seem like a burden, but being fined for non-compliance will feel much heavier; fines range from 10 million euros to 4% of a company’s annual global revenue.

And — GDPR isn’t the only entity enforcing privacy mandates in 2022. In fact, companies like Google and Apple are now taking stands for user data as well. 

In 2021, an Apple IOS launch enabled IPhone and IPad users to determine which apps could track their third-party data, which is often used for hyper-targeted ads.

in 2022, Apple will finish rolling out another IOS update with additional email privacy protections features for Apple Mail users. Meanwhile, Google will be discontinuing the use of third-party cookies on Chrome, while encouraging advertisers to leverage its Privacy Sandbox instead.

Ultimately, brands and governing bodies are increasingly aiming to give users more choice when it comes to releasing their data. And, while it is great for the consumer, businesses who leverage personal data to run campaigns will need to create alternative strategies and pivot plans incase they lose access to crucial datapoint. 

Use Marketing Trends to Grow Better

You’re up to speed … for now. And, as long as you’re keeping a thumb on the pulse of marketing trends — and always remain open to change — your business won’t fall behind.

But, if you’re feeling overwhelmed by the idea of keeping up with all these insights, don’t worry. The HubSpot Blog will be publishing regular Marketing Strategy research pieces with data from hundreds of marketing professionals in the coming months and will continue to update this post as new trends emerge. 

Want even more data and tips from marketing experts? Reflect on 2021’s key strategies with the State of Marketing Report below. 

Editor’s note: This post was originally published in August 2019 and was updated in November 2021 with updated HubSpot Blog trends data.

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Categories B2B

80+ Essential Social Media Marketing Statistics for 2022

Social media is everywhere. For many people, social media is used daily for entertainment, socialization, and even news consumption — myself included.

Additionally, over the last two decades, it has become one of the primary marketing channels.

With over 53% of the world’s population on social media, it’s critical that your business has an effective social media strategy that helps you reach your intended audience.

But, whether you’re pitching a social media campaign to your boss or deciding which social media platform your business should put paid advertising behind, it’s vital you use data to support your efforts.

Here, we’ve compiled a list of essential social media stats to ensure you know where to focus your marketing efforts in 2021 to get the highest ROI.

Download Now: Social Media Trends in 2022 [Free Report]

Social Media Marketing Statistics 2021

  • As of October 2021, 4.55 billion people are active on social media. (Kepios)
  • In a 2021 HubSpot Blog poll of 1,000+ global marketing professionals, 79% of marketers report buying paid advertising on social media. (HubSpot)
  • According the same poll, 85% of marketers rank short-form videos as the most effective type of social media content in 2021 (HubSpot)

Short-form video was ranked the most effective social media content in 2021 by marketers.

  • 64% of marketers plan to invest more in short-form video in 2022. (HubSpot)
  • 82% of marketers repurpose content across various social media channels. (HubSpot)
  • 83% of marketers believe the quality of social media posts is more important than the quantity. (HubSpot)
  • 54% of social browsers use social media to research products. (GlobalWebIndex)
  • Each person spends an average of 2 hours and 25 minutes on social networks and messaging. (GlobalWebIndex)
  • 1.3 million new users joined social media every day in 2020. (Hootsuite)
  • Millennials are logged on to social media for an average of two hours and 38 minutes daily, while Gen Z logs on for two hours and 55 minutes. (World Economic Forum)

Facebook Statistics

  • In a 2021 HubSpot Blog poll, 79% of marketers report buying paid advertising on Facebook. (HubSpot)
  • According to the same poll, more than 50% of marketers plan on increasing their investments in Facebook, YouTube, and TikTok in 2022. (HubSpot)

According to a HubSpot poll, more than 50% of marketers plan on increasing their investments in Facebook, YouTube, and TikTok in 2022.

  • Facebook usage among teens is dropping gradually. While 71% of teens claimed to use the platform in 2015, the number has now dropped to 67%. (GlobalWebIndex)
  • 69% of U.S. adults use Facebook and 76% have visited the platform in the last month. (Pew Research Center, GlobalWebIndex)
  • Facebook had 1.93 billion daily active users in Q3 2021. (Statista)
  • 98.3% of Facebook users access the platform on mobile devices. (Statista)
  • Video ads perform better than other ad formats on Facebook. (DataBox)
  • Facebook ads are used by 70% of marketers, and there were 10 million active advertisers on the platform in Q3 2021. (Social Media Examiner , Statista)
  • 16% of all Facebook profiles are fake or duplicates. (Statista)
  • The best time to post on Facebook is Wednesday at 11 AM and 1-2 PM. Sundays show the least amount of traffic. ( Sprout Social)
  • Facebook Stories have 500 million daily viewers. (TechCrunch)
  • Political content is the most viewed genre of Facebook Stories. (Statista)
  • Video promotions are equally as important as photo promotions. (Social Bakers)
  • 81% of businesses prefer video marketing on Facebook. (Buffer)

For more stats related to Facebook, Facebook Stories, and Facebook Ads, check out this detailed list.

Twitter Statistics

  • Twitter reached 211 million daily active users in Q3 2021. (Statista)

  • Twitter’s 2020 Q3 revenue was $936 million. (Twitter)

  • In a HubSpot Blog poll of 1,000+ global marketers, 79% of marketers plan to continue investing in Twitter Spaces in 2022. (HubSpot)
  • In 2019, 22% of U.S. adults used Twitter, down from 24% in 2018. (Statista)

  • Link clicks account for 92% of all user interaction with tweets. (HubSpot)
  • The best times to post on Twitter are Wednesday and Friday at 9 AM, and Saturday has the least engagement. ( Sprout Social)

  • Tweets with hashtags get 100% more engagement. (Twitter)

  • Socially responsible ads on twitter perform 12% better than standard ads. (Magna)

  • 93% of Twitter community members are open to brands getting involved in conversation, such as providing help and support. (Twitter)

For more on Twitter, check out Twitter Marketing in 2020: The Ultimate Guide.

Instagram Statistics

  • In a 2021 HubSpot Blog poll, 58% of marketers plan to leverage Instagram Reels in 2022. (HubSpot)
  • In late 2019, Instagram Stories had 500 million monthly active users. (Statista)
  • 67% of Gen Z and 57% of Millennials use the platform, in comparison to only 38% of Gen X. (GlobalWebIndex)
  • 64% of Instagram users are under the age of 34. (Statista)

Statistic: Distribution of Instagram users worldwide as of April 2020, by age and gender | Statista

  • 98% of marketers say Instagram is the most influential platform for influencer marketing, which is 44% higher than Facebook. ( Sprout Social)

  • Videos get 21.2% more interactions compared to images and 18.6% more interactions compared to carousels. (Sprout Social)
  • 90% of people on Instagram follow a business. (Instagram)

  • 83% of people use Instagram to discover new products and services and 87% said they took specific action, like making a purchase, after seeing product information. (Facebook for Business)

  • In a 2021 HubSpot Blog poll of 1,000+ global marketers, 73% of marketers prefer Instagram for influencer marketing. (HubSpot)

According to a HubSpot poll, 73% of marketers prefer Instagram for influencer marketing.

  • The best times to post on Instagram are Wednesday at 11 AM, and Friday between 10-11 AM. Sunday is the worst day for engagement. (Sprout Social)

  • eMarketer estimated that Instagram added 26.9 million users between 2016 and 2020 — almost double the incremental users expected for Twitter, and far more than any other social platform tracked. (eMarketer)

  • As of July 2021, 51% of Instagram users were female and 48% were male. (Statista)

For more Instagram stats,
click here.

LinkedIn Statistics

  • LinkedIn has more than 800 million active users in 200 countries and regions worldwide. (LinkedIn)
  • As of Q2 2021, 60% of LinkedIn users were between 25 and 34 years old. (Statista)

  • In Q1 of 2021, LinkedIn revenue is up 16% in YoY growth. (LinkedIn)

  • LinkedIn made more than 8.1 billion in revenue in 2020, a 20% increase from 2019. (Business of Apps)

  • Marketing Solutions is LinkedIn’s fastest-growing segment. It grew 44 percent year-over-year in Q1 of 2019. (LinkedIn)
  • In 2020, LinkedIn was voted the most trusted network. (Business Insider)

  • LinkedIn is the top paid and organic social channel for B2B businesses. (Content Marketing Institute)

  • 82% of B2B markers report finding the greatest success on LinkedIn. (LinkedIn Marketing Solutions )

  • Over 46% of all social media traffic to company websites comes from LinkedIn. (LinkedIn)

  • The best times to post on LinkedIn are 8-10 AM and 12 PM on Wednesdays, and 9 AM and 1-2 PM on Thursdays. Sunday is the worst day for engagement. (Sprout Social)

Want to learn how to up your marketing game on LinkedIn? This post walks you through the ins and outs of using LinkedIn for business.

YouTube Statistics

  • YouTube is the second-largest search engine globally. (Alexa)
  • YouTube is the second most popular channel for businesses sharing video content. (Buffer)
  • The number of YouTube users is projected to reach 2.8 million by 2025. (Statista)
  • In a 2021 HubSpot Blog poll of 1,000+ global marketers, 44% of marketers plan to leverage YouTube for the first time in 2022. (HubSpot)

According to a HubSpot poll, 44% of marketers plan to leverage YouTube for the first time in 2022.

  • 54% of all people want marketers to put out more video content, and this is an excellent place to begin. (HubSpot)
  • Q3 of 2020 showed that U.S. men and women use the platform at equal levels. (Satista)

  • On mobile devices alone, YouTube reaches more adults aged 18 to 24 than any TV network. (YouTube)

  • 18-to-34-year-olds use YouTube to view video content on TV, 7.9% more often than basic cable, and 14.5% more often than premium cable. (Variety)

  • YouTube accounts for more than 25% of total worldwide mobile traffic. (Sandvine)

  • 85% of U.S. teens were active on YouTube in 2019. (Statista)

TikTok Stats

  • As of January 2021, TikTok has 689 million global active users. (DataReportal)

  • In a 2021 HubSpot Blog poll of 1,000+ global marketers, 61% of marketers plan to increase their investment in TikTok marketing in 2022. (HubSpot)
  • Douyin, TikTok’s original standalone app in China, had 300 million users at the time Musical.ly merged with TikTok. (The Verge)
  • TikTok was the most downloaded app in 2020. (Apptopia)

  • In 2020, there were over 106,000 TikTok influencers worldwide, up from 35,000 in 2019. (Statista)
  • By February 2019, TikTok hit 1 billion downloads, beating Instagram and Facebook in app stores. (Business Insider)
  • A majority of U.S. TikTok users are between the ages of 10 and 19. (Statista)

  • 41% of global TikTok users are between the ages of 16 and 24. (GlobalWebIndex)

  • 58.8% of U.S. TikTok users are female. (Statista)

  • TikTok’s average engagement rate is high at all follower levels. (Influencer Marketing Hub)

  • In 2019, U.S. TikTok users spent more time on the app than any other social media site, with an average session duration of 10.85 minutes. (Statista)

For more on TikTok, check out this blog post on its growth and popularity.

Reddit Stats

  • In 2020, Reddit had 52 million daily active users, up 44% YoY. (Reddit)

  • As of Q3 2021, the Reddit mobile app was counting more than 13 million daily active users worldwide on iOS. (Statista)
  • The site receives more than 50 billion+ monthly screen views. (Reddit)

  • While Reddit was reportedly sold for $20 million , the company’s valuation grew to 1.8 billion after 2017 funding rounds. (CNBC)

  • Most Reddit users in the U.S. are male, but 15% of U.S. adults say they use the platform. (Statista)

  • Only 8% of female U.S. adults say they used Reddit in 2019. (Statista)

Want to determine if Reddit is right for you? Read this blog post for 27 more Reddit stats.

Social Media Consulting Services

Many businesses hire external social media consulting agencies to manage their voice and reputation online. Alternatively, some businesses create roles in-house for a social media consultant — this is someone who is responsible for increasing brand awareness , responding to customer service complaints across social media platforms, and engaging with your audience online.

Whether you’re considering hiring an external social media consulting service or creating a role in-house, take a look at these trends that demonstrate the importance of social media consulting:

  • Answering a complaint on social media can increase customer advocacy by 25%. (Convince & Convert)

  • 79% of consumers expect brands to respond within a day of reaching out over social media, but average brand response rates across all industries is lower than 25%. (Sprout Social)

  • 73% of marketers believe that their efforts through social media marketing have been “somewhat effective” or “very effective” for their business. (Buffer)
  • 54% of social browsers use social media to research products. (GlobalWebIndex)

  • 54% of Gen Z and 49% of Millenials say social media is their preferred channel for ad influence. (Pitney Bowes)

  • 79% of people say that user-generated content on social media significantly impacts their purchasing decisions. (Stackla)

Pitching Social Media Consulting Services

All these stats have given you the data you need to work with — now it’s time to put your knowledge to use and create your own social media consulting proposal.

If you’re a social media consultant and you’re pitchinga branding, marketing, or advertising campaign to a client, it’s critical you’re able to show how you’ll help your client grow their business.

Here are six steps you’ll need to take to ensure your social media consulting proposal or business plan is effective:

  1. Set clear goals. Figure out exactly where your company or client wants to go as far as their business and social media numbers. The clearer and more detailed the vision, the better. Follow SMART Goal guidelines to ensure that you’re on the right track.
  2. Understand your customers. Know who your target demographics are, because these are the people you’re trying to reach and engage. Gather your own social media statistics and use existing data your company or client might already have to figure out who’s interacting with the business and who might be good future prospects to reach. After you’ve done your research, you can create useful character personas to help you better understand and categorize customers.
  3. Understand your competition. Those “similar-but-different” companies are going to be out there. And, as with most aspects of the business world, the better you know them, the better you can know how to have a leg up on them. You can conduct this research at the same time you’re researching your customers, because chances are they’re interacting with competitors as well. Once you’ve gathered the data on your competitors, one of the most effective ways to use it is to figure out where there might be voids in their services that your business can fill.
  4. Be familiar with any existing social media presence. If you’re hired to run a company’s social media accounts, it’s critical you know about any previous social media postings, accounts, and experiments. By understanding what your client has already tried, you’re better equipped to take them where they need to go in the future.
  5. Don’t forget to pull your data. Before your new implemented strategies go underway, it’s important to collect a baseline of how it was before, so that you have something to measure against in the future. For example, if you take inventory of how many views you’re getting on Instagram Stories before the new strategy is in effect, you can see if the new ideas are improving these numbers or not. It’s important to keep a close eye on what is affecting your growth (positively or negatively) so that you know when you’re on the right track or when you need to try something new so your business can keep growing.
  6. Develop your strategy based on your findings. Define what your content will be, what platforms it will be distributed on, and how it will vary between platforms. Figure out smaller details at this stage too, like your client’s tone and voice on social media (either what it currently is or what it should be), along with design and style elements. Always be sure you’re staying true to your company or client’s brand by consulting with existing materials like mission statements, guides, or brand books.

Finally, take a look at HubSpot’s free Marketing proposal template (useful for both PDF & Word) to get you started creating a comprehensive social media consulting proposal.

Let Data Drive Your Social Media Strategy

Social media marketing statistics can show you the state of the business world today, where it might be going, and how you can ensure your business is continuously meeting customers where they want to be met. Use these statistics to your advantage to help you understand what you need to do to effectively use social media for your business today.

Editor’s Note: This blog post was originally published in August 2019, but was updated for comprehensiveness and freshness in November 2021.

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Categories B2B

Management by Objectives: Everything You Need to Know

A very famous Cheshire cat once said, “If you don’t know where you’re going, any road will take you there.”

Alright, maybe Lewis Carroll is actually the one that penned that quote, but it’s true nonetheless, and good advice for life and business.

As a leader, you have expectations for your team. You want to see a specific level of performance and efficiency, but have you ever been clear about exactly what success looks like?

If goals and desired outcomes are not communicated to employees, they can’t possibly meet your expectations. This leads to micromanaging or helicopter-managing and instills the belief in your employees that you do not trust them or their ability to achieve results. Over time, this breeds resentment erodes job satisfaction and increases the rate of turnover as employees go off in search of greener pastures.

If you’ve seen this situation occur multiple times throughout your organization, it’s time to look at your leadership style. Do you provide your employees with the knowledge and the skills they need, and clearly communicate what you want to see?

If not, it’s not too late. Shift your mindset and company culture to management by objectives and watch your employees step up to the challenge.

What is management by objectives?

The term “management by objectives” (MBO) may be new to your vocabulary, but it’s certainly not a new concept. MBO is one approach managers use to get the most out of their employees. It involves creating a series of concrete goals for an employee to accomplish for the betterment of the organization.

example of management by objectives

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What is the purpose of management by objectives?

MBO ensures that employees receive clear communication regarding their roles and responsibilities, and they understand the role they play in the overall health of the organization. It not only helps them get clear on what’s expected of them but also gives them a sense of purpose as they take ownership of how they impact the rest of the organization and help meet its mission.

Businesses that operate in silos where from one department to another, people don’t know what anyone else is working on, have a lower chance of succeeding. Employees can easily become disheartened when they can’t see the larger picture. Management by objectives aims to break down these walls for great transparency across organizations.

Management by Objectives Advantages and Disadvantages

Just like any management style, there are pros and cons to management by objectives. Let’s take a closer look:

Advantages of Management by Objectives

  • Employees can understand and appreciate their individual impact on the company as a whole.
  • Expectations are clearly communicated and based on Key Result Areas (KRAs) tailored to each employee.
  • Employees understand what success looks like and what they have to accomplish to reach it.
  • Teamwork improves and finger-pointing decreases. Employees know their responsibilities and tasks are less likely to fall through the cracks.
  • Employees feel essential and indispensable to the organization as they each perform a unique task.

The Disadvantages of Management by Objectives

  • It’s possible for managers to rely too much on MBO and a management style. While it can revolutionize your organization, it has its limitations and is not always appropriate.
  • With goals and objectives overemphasized, non-measurable aspects of the work environment (like teamwork, positive customer interactions, etc.) may become less practiced and valued.
  • With a constant focus on numbers and metrics, employees may feel anxious about their performance which could make things worse.

As you can see, management by objectives can help your organization move in the right direction, however, it is not a cure-all for every challenge your organization may face. Let’s take a closer look at how to utilize this leadership style for optimum effectiveness.

How To Incorporate Management by Objectives Into Your Organization

Like everything in life, it helps to have a plan before you dive in. Let’s review how to implement MBO in your own company.

Management by Objectives Steps

Define Your Goals

What would you like to see the organization as a whole achieve, and during what time period? These goals should be shared with everyone in your organization.

Create and Communicate Employee Goals

How do your employee’s responsibilities play into the goals of the organization? This will allow you to create specific goals and objectives for them to meet.

Monitor Their Performance and Progress

Review your employees’ performance on a regular basis. Are they hitting whatever numbers you’ve assigned them? Are they steadily working towards a larger goal?

Assess Their Performance

It’s good to know where your employees stand, however, it’s even more important to communicate how they’re doing with them. Without regular performance reviews, your employees can’t gauge how they are performing and if changes need to be made.

Provide Feedback

If employees are doing well, let them know. You may wish to do this privately or publicly to congratulate them and inspire others. If they are not meeting your expectations, provide this feedback privately so as not to demean them in front of their colleagues. You will also need to give them steps to take to improve their performance.

If they’re not reaching their goals, this may be because those goals have not been properly communicated, or because they don’t have the right tools to do what’s expected. Have a conversation to assess if either of these factors is at play, and then do whatever is necessary to remedy the situation.

When you follow these steps, you can implement a successful culture of management by objectives and see an improvement in your team’s performance. This works for a sales environment, as well as customer service, or any other department in an organization.

Management by Objectives Examples

If this sounds like something you’d like to try, you may be wondering what are some examples of objectives that you could set. While specific objectives may differ depending on your industry, product, and specific company, there are some blanket objectives that you can begin with. While any department can use MBO, we’ll take a look at 3 specific instances.

Sales MBO examples

  • Decrease the sales cycle to 2 months
  • Increase the average sales to $10,000
  • Bring in 15 new customers

Marketing MBO Examples

  • Increase social media likes by 40%
  • Increase time spent on the website by 5 minutes
  • Generate 500 new leads per month
  • Get 5 media placements

Customer Service BMO Examples

  • Decrease call time to under 5 minutes
  • Increase customer satisfaction by 30%
  • Reduce manager call intervention by 10%

Human Resources MBO Examples

  • Improve retention rate by 15%
  • Implement a leadership training program for remarkable employees
  • Increase employee satisfaction by 30%

When it’s time to inspire your team and breathe new life into your organization, consider incorporating management by objectives into your company culture. You may be surprised how well your employees take to this new system and once they understand your expectations they’re in a better position to meet or exceed them.

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Categories B2B

How to Write A Career Objective That Gets Your Resume Noticed

Career objectives are a topic of hot debate in the resume space. Certain career experts say they’re outdated. Others claim they give hiring managers a quick glance at your top attributes and experiences.

Whether you call it a personal branding statement, experience overview, or resume objective, a career objective statement is still relevant. That’s because a well-crafted objective lets hiring managers learn about your skills, personality, and career highlights from the first look.

→ Download Now: 12 Resume Templates [Free Download]

That’s if a hiring manager even makes it to your resume, of course. With an increasingly competitive pool of candidates, HR teams often rely on technology to help sort resumes and select candidates for the next hiring stage. Algorithms pick and choose people based on keywords, often prioritizing optimized language over someone who may be the best fit for the job.

But there are ways to ensure your career objective works for you, instead of against you. Let’s look at what a career objective is and how to make yours meet today’s resume standards.

What is a Career Objective?

A career objective is a succinct paragraph that summarizes your professional experiences, skills, and goals. It is usually two to three sentences long and sits at the top of your resume, under your name and contact information.

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Your career objective is one of the first pieces of information hiring managers will see when scanning your resume, so it has to stand out. You can do this in several ways, like tailoring the objective to the role you’re applying for, adding top keywords, and highlighting relevant skills. The result should be a concise summary that’s clear, actionable, and compelling. Bonus if it hints at your personality.

But what does that look like? Here are the steps you can follow to craft a great career objective for any role.

How to Write a Career Objective

1. Understand the job description.

It’s easy to copy and paste information for your career objective from a job description. But to show originality and thought, you have to understand what a hiring manager truly wants.

Do this by looking for the most in-demand skills or characteristics for the role. These are often listed within the job description under a section labeled “Required Skills” or “Core Responsibilities.” You can find the right skills or traits to include by cross-referencing the list to any additional descriptions about the company or position.

If you can tell it’s a fast-paced work environment, for example, the ability to multi-task and develop efficient processes are good skills to highlight within your career objective.

It’s also important to consider the job-specific software you may need for a position. For technical roles like SEO Marketing Managers, tools such as Ahrefs, Google Analytics, or DeepCrawl are needed to perform audits and analysis. Make sure to note the software requirements so you can reference one or two in your objective.

Here’s a sample job description for a Growth Marketing Manager in the foodservice industry that shows both the software requirements and the company personality.

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Once you comb through the job description, create a list of the top 10 traits and skills you want to include in your statement. You may not use all of them, but it’s good to have options as you write.

2. Know your value.

If you’re deep in the job hunt, you can probably recite your strengths in your sleep. Instead, write down the specific ways you add value to your list of skills and traits.

These can include your strengths, degrees, licenses, or certifications. It’s also worth mentioning any strong connections you have, such as working for top-tier clients or experience speaking at industry events. Just make sure the experience is relevant to the company, industry, and role.

Let’s say you’re applying to a Community Marketing Manager position and have a proven track record of running an ambassador program. The company wants candidates with experience leading teams and implementing community programs.

You can highlight your value by including a statement like this in your career objective: “Experience developing an ambassador program that elevated diverse voices and united micro-communities into one passionate group.”

Again, look to the job description to understand how you can most add value to the company.

3. Keep it concise.

A career objective should be no more than three sentences. Your resume still needs to include your work experience, core skills, education, volunteer experience, and certifications.

Write a draft of your career objective using the list you created in steps one and two. Your first few drafts may be more than three sentences. That’s okay. Try to remove any excessive language, like “that,” “a,” “the.” And don’t worry too much about using complete sentences (see more on this in the examples below).

Here’s what a career objective should, and should not, look like for a growth marketer role:

Image Source

If you get stuck, have a trusted friend, colleague, or mentor review the statement. They may be able to offer feedback and correct any errors. You want it to be absolutely perfect, so it’s helpful to have one or more pairs of eyes review your work.

How to Write an Objective for a Career Change

You may be comfortable writing a career objective for a field you have experience in. But what if you’re changing careers?

The goal when writing this type of career objective is to tie your previous experience into your desired role as much as possible. This requires you to draw connections between your past work and your new career. Let’s look at an example, where the candidate is aiming to transition from an accounting career to one in marketing.

a sample career objective of a professional with an accounting background applying for a role in marketing

The candidate uses the career objective to explain their career switch and draw attention to their analytical skills – a must-have in many marketing careers. If you want to make the switch to marketing, check out this list of in-demand technical skills to get ideas for your career objective.

Career Objective Examples

Every role has distinct requirements, and your career objective needs to reflect those differences. Look to the following examples for inspiration when writing your statement. But remember to change up your career objective based on the position and company.

Lifecycle Marketing Manager

Data-savvy lifecycle marketing manager with seven years of experience crafting omnichannel customer journeys. Have successfully built customer programs that increased loyalty by 25% using best practices for lifecycle frameworks and communication strategies. Strong analytical skills and familiarity with various ESP and CRM software.

Communications Specialist

Highly creative communications specialist who excels in collaborative, fast-paced environments. Over the past four years, I’ve coordinated and refined content for marketing industry leaders to ensure company narratives are compelling and accurate. Experience managing content libraries, social media platforms, and internal newsletters.

Senior Brand Strategist

Creative lead with a knack for developing strong client relationships and innovative branding strategies. Over 10 years of experience crafting strategic marketing plans that have led to 45% growth in clients’ brand awareness. Excellent communicator and coordinator with the ability to foster long-term partnerships while ensuring teams stay on track.

Communications Manager

Proactive global communications manager with 11 years of experience developing and executing strategic communications programs for fintech companies. Skilled at media pitching, evolving core narratives, managing external partners, and overseeing complex technology communications. Looking to guide teams on best practices for translating complex narratives into compelling content that attracts audiences.

Director of Content Marketing and Strategy

An empathetic leader with 15+ years of experience managing high-growth content and editorial teams for Fortune 100 clients. Passionate about building data-driven content strategies that simplify complex messaging to engage audiences and meet business goals. Seeking an environment that challenges assumptions to drive customer acquisition through best-in-class editorial strategies.

Now, it’s time to write a career objective that showcases your skills. If you follow the steps above, keep it original, and reference the job description, your objective is likely to wow hiring managers – and hopefully, help you move on to the next stage in the hiring process.

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Categories B2B

What’s a Competitive Analysis & How Do You Conduct One?

When was the last time you ran a competitive analysis for your brand? And most importantly, do you know how to do one efficiently?

If you’re not sure, or if the last “analysis” you ran was a quick perusal of a competitor’s website and social media presence, you’re likely missing out on important intelligence that could help your brand grow.

In this detailed guide, you’ll learn how to conduct a competitive analysis that will give your business a competitive advantage in the market.

Access Now: 10 Competitive Analysis Templates [Free Download]

A competitive analysis can help you learn the ins and outs of how your competition works, and identify potential opportunities where you can out-perform them.

It also enables you to stay atop of industry trends and ensure your product is consistently meeting — and exceeding — industry standards.

Let’s dive into a few more benefits of conducting competitive analyses:

  • Helps you identify your product’s unique value proposition and what makes your product different from the competitors’, which can inform future marketing efforts.
  • Enables you to identify what your competitor is doing right. This information is critical for staying relevant and ensuring both your product and your marketing campaigns are outperforming industry standards.
  • Tells you where your competitors are falling short — which helps you identify areas of opportunities in the marketplace, and test out new, unique marketing strategies they haven’t taken advantage of.
  • Learn through customer reviews what’s missing in a competitor’s product, and consider how you might add features to your own product to meet those needs.
  • Provides you with a benchmark against which you can measure your growth.

What is competitive market research?

Competitive market research focuses on finding and comparing key market metrics that help identify differences between your products and services and those of your competitors. Comprehensive market research helps establish the foundation for an effective sales and marketing strategy that helps your company stand out from the crowd.

Next, let’s dive into how you can conduct a competitive analysis for your own company.

Competitive Analysis in Marketing

Every brand can benefit from regular competitor analysis. By performing a competitor analysis, you’ll be able to:

  • Identify gaps in the market
  • Develop new products and services
  • Uncover market trends
  • Market and sell more effectively

As you can see, learning any of these four components will lead your brand down the path of achievement.

Next, let’s dive into some steps you can take to conduct a comprehensive competitive analysis.

To run a complete and effective competitive analysis, use these ten templates, which range in purpose from sales, to marketing, to product strategy.

Featured Resource: 10 Competitive Analysis Templates

competitive analysis template report

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1. Determine who your competitors are.

First, you’ll need to figure out who you’re really competing with so you can compare the data accurately. What works in a business similar to yours may not work for your brand.

So how can you do this?

Divide your “competitors” into two categories: direct and indirect.

Direct competitors are businesses that offer a product or service that could pass as a similar substitute for yours, and that operate in your same geographic area.

On the flip side, an indirect competitor provides products that are not the same but could satisfy the same customer need or solve the same problem.

It seems simple enough on paper, but these two terms are often misused.

When comparing your brand, you should only focus on your direct competitors. This is something many brands get wrong.

Let’s use an example: Stitch Fix and Fabletics are both subscription-based services that sell clothes on a monthly basis and serve a similar target audience.

But as we look deeper, we can see that the actual product (clothes in this case) are not the same; one brand focuses on stylish everyday outfits while the other is workout-centric attire only.

Yes, these brands satisfy the same need for women (having trendy clothes delivered right to their doorstep each month), but they do so with completely different types of clothing, making them indirect competitors.

This means Kate Hudson’s team at Fabletics would not want to spend their time studying Stitch Fix too closely since their audiences probably vary quite a bit. Even if it’s only slightly, this tiny variation is enough to make a big difference.

Now, this doesn’t mean you should toss your indirect competitors out the window completely.

Keep these brands on your radar since they could shift positions at any time and cross over into the direct competitor zone. Using our example, Stitch Fix could start a workout line, which would certainly change things for Fabletics.

This is also one of the reasons why you’ll want to routinely run a competitor analysis. The market can and will shift at any time, and if you’re not constantly scoping it out, you won’t be aware of these changes until it’s too late.

2. Determine what products your competitors offer.

At the heart of any business is its product or service, which is what makes this a good place to start.

You’ll want to analyze your competitor’s complete product line and the quality of the products or services they’re offering.

You should also take note of their pricing and any discounts they’re offering customers.

Some questions to consider include:

  • Are they a low-cost or high-cost provider?
  • Are they working mainly on volume sales or one-off purchases?
  • What is their market share?
  • What are the characteristics and needs of their ideal customers?
  • Are they using different pricing strategies for online purchases versus brick and mortar?
  • How does the company differentiate itself from its competitors?
  • How do they distribute their products/services?

3. Research your competitors’ sales tactics and results.

Running a sales analysis of your competitors can be a bit tricky.

You’ll want to track down the answers to questions such as:

  • What does the sales process look like?
  • What channels are they selling through?
  • Do they have multiple locations and how does this give them an advantage?
  • Are they expanding? Scaling down?
  • Do they have partner reselling programs?
  • What are their customers’ reasons for not buying? For ending their relationship with the company?
  • What are their revenues each year? What about total sales volume?
  • Do they regularly discount their products or services?
  • How involved is a salesperson in the process?

These helpful pieces of information will give you an idea of how competitive the sales process is, and what information you need to prepare your sales reps with to compete during the final buy stage.

For publicly held companies, you can find annual reports online, but you’ll have to do some sleuthing to find this info from privately owned businesses.

You could find some of this information by searching through your CRM and reaching out to those customers who mentioned they were considering your competitor. Find out what made them choose your product or service over others out there.

To do this, run a report that shows all prospective deals where there was an identified competitor.

If this data is not something you currently record, talk to marketing and sales to implement a system where prospects are questioned about the other companies they are considering.

Essentially, they’ll need to ask their leads (either through a form field or during a one-on-one sales conversation) to identify who their current service providers are, who they’ve used in the past, and who else they are considering during the buying process.

When a competitor is identified, have your sales team dive deeper by asking why they are considering switching to your product. If you’ve already lost the deal, be sure to follow up with the prospect to determine why you lost to your competitor. What services or features attracted the prospect? Was it about price? What’s the prospect’s impression of your sales process? If they’ve already made the switch, find out why they made this decision.

By asking open-ended questions, you’ll have honest feedback about what customers find appealing about your brand and what might be turning customers away.

Once you’ve answered these questions, you can start scoping out your competitor’s marketing efforts.

4. Take a look at your competitors’ pricing, as well as any perks they offer.

There are a few major factors that go into correctly pricing your product — and one major one is understanding how much your competitors are charging for a similar product or service.

If you feel your product offers superior features compared to those of a competitor, you might consider making your product or service more expensive than industry standards. However, if you do that, you’ll want to ensure your sales reps are ready to explain why your product is worth the additional cost.

Alternatively, perhaps you feel there’s a gap in your industry for affordable products. If that’s the case, you might aim to charge less than competitors and appeal to prospects who aren’t looking to break the bank for a high-quality product.

Of course, other factors go into correctly pricing a product, but it’s critical you stay on top of industry pricing to ensure you’re pricing your product in a way that feels reasonable to prospects.

Additionally, take a look at any perks your competitors’ offer and how you might match those perks to compete. For instance, perhaps your competitors offer a major referral discount or a month-long free trial version. These perks could be the reason you’re losing customers, so if it feels reasonable for your brand, consider where you might match those perks — or provide some unique perks of your own if competitors’ don’t offer any.

5. Ensure you’re meeting competitive shipping costs.

Did you know expensive shipping is the number one reason for cart abandonment?

Nowadays, free shipping is a major perk that can attract consumers to choose one brand over another. If you work in an industry where shipping is a major factor — like ecommerce — you’ll want to take a look at competitors’ shipping costs and ensure you’re meeting (if not exceeding) those prices.

If most of your competitors’ offer free shipping, you’ll want to look into the option for your own company. If free shipping isn’t a practical option for your business, consider how you might differentiate in other ways — including loyalty programs, holiday discounts, or giveaways on social media.

6. Analyze how your competitors market their products.

Analyzing your competitor’s website is the fastest way to gauge their marketing efforts. Take note of any of the following items and copy down the specific URL for future reference:

  • Do they have a blog?
  • Are they creating whitepapers or ebooks?
  • Do they post videos or webinars?
  • Do they have a podcast?
  • Are they using static visual content such as infographics and cartoons?
  • What about slide decks?
  • Do they have a FAQs section?
  • Are there featured articles?
  • Do you see press releases?
  • Do they have a media kit?
  • What about case studies?
  • Do they publish buying guides and data sheets?
  • What online and offline advertising campaigns are they running?

7. Take note of your competition’s content strategy.

Then, take a look at the quantity of these items. Do they have several hundred blog posts or a small handful? Are there five white papers and just one ebook?

Next, determine the frequency of these content assets. Are they publishing something new each week or once a month? How often does a new ebook or case study come out?

Chances are if you come across a robust archive of content, your competitor has been publishing regularly. Depending on the topics they’re discussing, this content may help you hone in on their lead-generating strategies.

From there, you should move on to evaluating the quality of their content. After all, if the quality is lacking, it won’t matter how often they post since their target audience won’t find much value in it.

Choose a small handful of samples to review instead of tackling every single piece to make the process more manageable.

Your sampler should include content pieces covering a variety of topics so you’ll have a fairly complete picture of what your competitor shares with their target audience.

When analyzing your competitor’s content, consider the following questions:

  • How accurate is their content?
  • Are spelling or grammar errors present?
  • How in-depth does their content go? (Is it at the introductory level that just scratches the surface or does it include more advanced topics with high-level ideas?)
  • What tone do they use?
  • Is the content structured for readability? (Are they using bullet points, bold headings, and numbered lists?)
  • Is their content free and available to anyone or do their readers need to opt-in?
  • Who is writing their content? (In-house team? One person? Multiple contributors?)
  • Is there a visible byline or bio attached to their articles?

As you continue to scan the content, pay attention to the photos and imagery your competitors are using.

Do you quickly scroll past generic stock photos or are you impressed by custom illustrations and images? If they’re using stock photos, do they at least have overlays of text quotes or calls-to-action that are specific to their business?

If their photos are custom, are they sourced from outside graphic professionals or do they appear to be done in-house?

When you have a solid understanding of your competitor’s content marketing strategy, it’s time to find out if it’s truly working for them.

8. Learn what technology stack your competitors’ use.

Understanding what types of technology your competitors’ use can be critical for helping your own company reduce friction and increase momentum within your organization.

For instance, perhaps you’ve seen positive reviews about a competitor’s customer service — as you’re conducting research, you learn the customer uses powerful customer service software you haven’t been taking advantage of. This information should arm you with the opportunity to outperform your competitors’ processes.

To figure out which software your competitors’ use, type the company’s URL into Built With, an effective tool for unveiling what technology your competitors’ site runs on, along with third-party plugins ranging from analytics systems to CRMs.

Alternatively, you might consider looking at competitors’ job listings, particularly for engineer or web developer roles. The job listing will likely mention which tools a candidate needs to be familiar with — a creative way to gain intel into the technology your competitors’ use.

9. Analyze the level of engagement on your competitor’s content.

To gauge how engaging your competitor’s content is to their readers, you’ll need to see how their target audience responds to what they’re posting.

Check the average number of comments, shares, and likes on your competitor’s content and find out if:

  • Certain topics resonate better than others
  • The comments are negative, positive, or a mix
  • People are tweeting about specific topics more than others
  • Readers respond better to Facebook updates about certain content
  • Don’t forget to note if your competitor categorizes their content using tags, and if they have social media follow and share buttons attached to each piece of content.

10. Observe how they promote their marketing content.

From engagement, you’ll move right along to your competitor’s content promotion strategy.

  • Keyword density in the copy itself
  • Image ALT text tags
  • Use of internal linking

The following questions can also help you prioritize and focus on what to pay attention to:

  • Which keywords are your competitors focusing on that you still haven’t tapped into?
  • What content of theirs is highly shared and linked to? How does your content compare?
  • Which social media platforms are your target audience using?
  • What other sites are linking back to your competitor’s site, but not yours?
  • Who else is sharing what your competitors are publishing?
  • Who is referring traffic to your competitor’s site?
  • For the keywords you want to focus on, what is the difficulty level? There are several free (and paid) tools that will give you a comprehensive evaluation of your competitor’s search engine optimization.

11. Look at their social media presence, strategies, and go-to platforms

The last area you’ll want to evaluate when it comes to marketing is your competitor’s social media presence and engagement rates.

How does your competition drive engagement with their brand through social media? Do you see social sharing buttons with each article? Does your competitor have links to their social media channels in the header, footer, or somewhere else? Are these clearly visible? Do they use calls-to-action with these buttons?

If your competitors are using a social network that you may not be on, it’s worth learning more about how that platform may be able to help your business, too. To determine if a new social media platform is worth your time, check your competitor’s engagement rates on those sites. First, visit the following sites to see if your competition has an account on these platforms:

  • Facebook
  • Twitter
  • Instagram
  • Snapchat
  • LinkedIn
  • YouTube
  • Pinterest

Then, take note of the following quantitative items from each platform:

  • Number of fans/followers
  • Posting frequency and consistency
  • Content engagement (Are users leaving comments or sharing their posts?)
  • Content virality (How many shares, repins, and retweets do their posts get?)

With the same critical eye you used to gauge your competition’s content marketing strategy, take a fine-toothed comb to analyze their social media strategy.

What kind of content are they posting? Are they more focused on driving people to landing pages, resulting in new leads? Or are they posting visual content to promote engagement and brand awareness?

How much of this content is original? Do they share curated content from other sources? Are these sources regular contributors? What is the overall tone of the content?

How does your competition interact with its followers? How frequently do their followers interact with their content?

After you collect this data, generate an overall grade for the quality of your competitor’s content. This will help you compare the rest of your competitors using a similar grading scale.

12. Perform a SWOT Analysis to learn their strengths, weaknesses, opportunities, and threats

As you evaluate each component in your competitor analysis (business, sales, and marketing), get into the habit of performing a simplified SWOT analysis at the same time.

This means you’ll take note of your competitor’s strengths, weaknesses, opportunities, and threats any time you assess an overall grade.

Some questions to get you started include:

  • What is your competitor doing well? (Products, content marketing, social
  • Where does your competitor have the advantage over your brand?
  • What is the weakest area for your competitor?
  • Where does your brand have the advantage over your competitor?
  • What could they do better with?
  • In what areas would you consider this competitor a threat?
  • Are there opportunities in the market that your competitor has identified?

You’ll be able to compare their weaknesses against your strengths and vice versa. By doing this, you can better position your company, and you’ll start to uncover areas for improvement within your own brand.

 

Competitive Product Analysis

Product analysis drills down to discover key differences and similarities in products that share the same general market. This type of analysis if you have a competitor selling products in a similar market niche to your own – you want to make sure that wherever possible, you aren’t losing market share to the competition.

Leveraging the example above, we can drill down and discover some of the key differentiators in product offerings.

Step 1: Assess your current product pricing.

The first step in any product analysis is to assess current pricing.

Nintendo offers three models of its Switch console: The smaller lite version is priced at $199, the standard version is $299, and the new OLED version is $349.

Sony, meanwhile, offers two versions of its Playstation 5 console: The standard edition costs $499 and the digital version, which doesn’t include a disc drive, is $399.

Step 2: Compare key features

Next is a comparison of key features. In the case of our console example, this means comparing features like processing power, memory, and hard drive space.

Feature

PS5 Standard

Nintendo Switch

Hard drive space

825 GB

32 GB

RAM

16 GB

4 GB

USB ports

4 ports

1 USB 3.0, 2 USB 2.0

Ethernet connection

Gigabit

None

Step 3: Pinpoint differentiators

With basic features compared, it’s time to dive deeper with differentiators. While a glance at the chart above seems to indicate that the PS5 is outperforming its competition, this data only tells part of the story.

Here’s why: The big selling point of the standard and OLED Switch models is that they can be played as either handheld consoles or docked with a base station connected to a TV. What’s more, this “switching” happens seamlessly, allowing players to play whenever, wherever.

The Playstation offering, meanwhile, has leaned into market-exclusive games that are only available on its system to help differentiate them from their competitors.

Step 4: Identify market gaps

The last step in a competitive product analysis is looking for gaps in the market that could help your company get ahead. When it comes to the console market, one potential opportunity gaining traction is the delivery of games via cloud-based services rather than physical hardware. Companies like Nvidia and Google have already made inroads in this space and if they can overcome issues with bandwidth and latency, it could change the market at scale.

Competitive Analysis Example

How do you stack up against the competition? Where are you similar, and what sets you apart? This is the goal of competitive analysis. By understanding where your brand and competitors overlap and diverge, you’re better positioned to make strategic decisions that can help grow your brand.

Of course, it’s one thing to understand the benefits of competitive analysis, and it’s another to actually carry out an analysis that yields actionable results. Don’t worry – we’ve got you covered with a quick example.

Sony vs. Nintendo: Not all fun and games

Let’s take a look at popular gaming system companies Sony and Nintendo. Sony’s newest offering – the Playstation 5 – recently hit the market but has been plagued by supply shortages. Nintendo’s Switch console, meanwhile, has been around for several years but remains a consistent seller, especially among teens and children. This scenario is familiar for many companies on both sides of the coin; some have introduced new products designed to compete with established market leaders, while others are looking to ensure that reliable sales don’t fall.

Using some of the steps listed above, here’s a quick competitive analysis example.

1. Determine who your competitors are.

In our example, it’s Sony vs Nintendo, but it’s also worth considering Microsoft’s Xbox, which occupies the same general market vertical. This is critical for effective analysis; even if you’re focused on specific competitors and how they compare, it’s worth considering other similar market offerings.

2. Determine what products your competitors offer.

Playstation offers two PS5 versions, digital and standard, at different price points, while Nintendo offers three versions of its console. Both companies also sell peripherals – for example, Sony sells virtual reality (VR) add-ons while Nintendo sells gaming peripherals such as steering wheels, tennis rackets, and differing controller configurations.

3. Research your competitors’ sales tactics and results.

When it comes to sales tactics and marketing, Sony and Nintendo have very different approaches.

In part thanks to the recent semiconductor shortage, Sony has driven up demand via scarcity – very low volumes of PS5 consoles remain available. Nintendo, meanwhile, has adopted a broader approach by targeting families as their primary customer base. This effort is bolstered by the Switch Lite product line, which is smaller and less expensive, making it a popular choice for children.

The numbers tell the tale: Through September 2021, Nintendo sold 14.3 million consoles, while Sony sold 7.8 million.

4. Take a look at your competitors’ pricing, as well as any perks they offer.

Sony has the higher price point: Their standard PS5 sells for $499, while Nintendo’s most expensive offering comes in at $349. Both offer robust digital marketplaces and the ability to easily download new games or services.

Here, the key differentiators are flexibility and fidelity. The Switch is flexible – users can dock it with their television and play it like a standard console, or pick it up and take it anywhere as a handheld gaming system. The PS5, meanwhile, has superior graphics hardware and processing power for gamers who want the highest-fidelity experience.

5. Analyze how your competitors market their products.

If you compare the marketing efforts of Nintendo and Sony, the difference is immediately apparent: Sony’s ads feature realistic in-game footage and speak to the exclusive nature of their game titles; the company has managed to secure deals with several high-profile game developers for exclusive access to new and existing IPs.

Nintendo, meanwhile, uses brightly-lit ads showing happy families playing together or children using their smaller Switches while traveling.

6. Analyze the level of engagement on your competitor’s content.

Engagement helps drive sales and encourage repeat purchases. While there are several ways to measure engagement, social media is one of the most straightforward: In general, more followers equates to more engagement and greater market impact.

When it comes to our example, Sony enjoys a significant lead over Nintendo: While the official Playstation Facebook page has 38 million followers, Nintendo has just 5 million.

Competitive Analysis Templates

Competitive analysis is complex, especially when you’re assessing multiple companies and products simultaneously. To help streamline the process, we’ve created 10 free templates that make it possible to see how you stack up against the competition – and what you can do to increase market share.

Let’s break down our SWOT analysis template. Here’s what it looks like:

competitive analysis template fro SWOTDownload Free Templates

Strengths – Identify your strengths. These may include specific pieces of intellectual property, products that are unique to the market, or a workforce that outperforms the competition.

Weaknesses – Here, it’s worth considering potential issues around pricing, leadership, staff turnover, and new competitors in the market.

Opportunities – This part of the SWOT analysis can focus on new market niches, evolving consumer preferences, or new technologies being developed by your company.

Threats – These might include new taxes or regulations on existing products or an increasing number of similar products in the same market space that could negatively affect your overall share.

How Does Your Business Stack Up?

Before you accurately compare your competition, you need to establish a baseline. This also helps when it comes time to perform a SWOT analysis.

Take an objective look at your business, sales, and marketing reports through the same metrics you use to evaluate your competition.

Record this information just like you would with a competitor and use this as your baseline to compare across the board.

Editor’s Note: This post was originally published prior to July 2018 but has been updated for comprehensiveness.

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Categories B2B

Exit Intent Pop Up Examples and What Makes them Effective

It’s common for people to visit websites without converting — maybe they’re conducting product research, educating themselves on your brand, or weighing out the advantages of your product versus one of a competitor.

All of these actions are normal but they’re not always ideal for your business — you want those visitors to stay on your site and convert (e.g. provide their contact details, sign up for your newsletter, or make a purchase).

One way to help accomplish this — and avoid customers coming and going without converting — is with the help of exit intent pop ups.

In other words, exit intent pop ups know when one of your visitors is about to leave your website — they serve a visitor a valuable offer/ message that’s designed to keep them on the page (and, hopefully, influence them enough to convert). 

How do exit intent pop ups work?

Imagine a visitor is on your ecommerce site — they’re browsing your product line. They then decide they want to exit the web page they’re on and they move their cursor out of the frame/ boundaries of your website. But a pop up appears with an offer (e.g. coupon code, free ebook, free trial, etc.) that they stay on the page to read. They click your CTA and convert in the way you intended them to.

So, exit intent pop ups make it possible to retain visitors on your site for longer periods of time, increase conversions, decrease cart abandonment rates, grow your email subscriber list, and more. 

What about exit intent pop ups on mobile sites?

Your target audience is bound to browse your site via mobile device. But if exit intent pop ups work by tracking cursor movements, then how does this strategy work on mobile devices? 

Exit intent pop ups will often appear on mobile devices after one of two actions are completed by visitors. 

1) A visitor scrolls down your web page at a normal pace, but then rapidly scrolls back up to the page. 

2) A visitor presses the “Back” button on the screen. 

How to Implement Exit Intent Pop Ups

The easiest way to implement exit intent overlays on your web pages is with the help of a tool specifically designed to do just that.

Let’s take a look at the features and benefits you can get out of one of these tools by looking at an example.

Exit Intent Pop Up Software: HubSpot Exit Intent Forms

exit intent pop up software example: hubspot exit intent forms

Price: Free forever, $45/mo (Starter), $800/mo (Professional), $3,200 (Enterprise)

HubSpot’s Exit Intent Forms track visitor mouse movements and clicks on your website and then display your form when visitors appear to be leaving. In addition to showing your customized exit intent form, HubSpot can send automated emails (e.g. cart abandonment) and re-engagement campaigns or content.

Implementing exit intent forms with HubSpot is simple and quick — you simply embed your exit intent messaging on your website. HubSpot also allows you to customize your message, theme, and pop up timing.

With HubSpot, you can also:

  • Customize your exit intent form’s location, branding, and messaging.
  • Trigger email campaigns once visitors leave your website to reengage them.
  • Integrate with your other systems for marketing, forms, and meeting scheduling without the need for additional development (e.g. Zapier, Shopify, WordPress, etc.).

Other tools on the market to help with exit intent pop ups are Optinmonster, Sleeknote, and Informizely.

Why would you use an exit intent pop up?

When they’re used and shared on the right web pages at the right time, exit intent pop ups are an effective strategy for increasing revenue. This is because they help you lower cart abandonment and increase retainment, form submissions, and subscriptions on your website.

To better understand how exit intent pop ups work, put yourself in the shoes of your website visitors for a moment. Imagine you’re browsing a website with a specific product that you like and/or believe can help you resolve a challenge you’re facing.

But you then say to yourself, “Ehh, I’ll think about it and come back to this later.”

You move your cursor to the top of the screen to exit the page. But suddenly, a pop up appears on the screen — it’s a coupon for 20% off your first purchase.

You’re likely going to consider applying that coupon code and purchasing the product now, right?

Exit intent pop ups work by providing customers and website visitors with the value that they wouldn’t otherwise have had on the landing, web, or ecommerce page.

An important piece of information to note is that exit intent pop ups should be used when people haven’t already taken action — this feels redundant and impersonal to your visitors.

For instance, if someone already clicked your CTA to subscribe to your newsletter — which shares discount codes and information about product deals — then you shouldn’t show them an exit intent pop up with that offer.

Exit Intent Popup Examples

In this section, we’ll review some of the best exit intent pop up examples.

Best Exit Intent Pop Up Examples

Here are some of the best exit intent pop up examples for lead generation to inspire and guide your exit intent pop up creation.

1. Cart Abandonment Exit Intent Pop Up Example

exit intent pop up example: cart abandonment exit intent pop up

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Why it’s effective: This cart abandonment exit intent pop up is effective because it appears on the page the moment someone who has an item in their cart moves their mouse towards the “exit” button on the screen.

Not only does it remind visitors that they are leaving items in their shopping cart, but it also asks for feedback about why the visitor is deciding to move forward without making a purchase.

This is unique and powerful because it shows visitors that the company cares about them on a personal level — they want to know their opinions, challenges, feedback.

These are the types of customer experiences that leave a good impression on visitors and leads even if they don’t complete a purchase. You’re offering them a personal experience that may lead them to come back in the future or promote your business among their networks by word-of-mouth.

2. Email/ Newsletter Subscription Exit Intent Pop Up Example

Exit Intent Pop Up Example: email newsletter subscription exit intent pop up example

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Why it’s effective: The moment you scroll back to the top of the page and move your mouse out of Omsom web page’s framework, a bright exit intent pop up appears with a form so visitors can sign up for the Omsom newsletter.

The pop up is well-timed, on-brand and eye-catching (even for someone who has the intention of leaving the page), and clearly states the value a lead will get out of submitting the form (getting the latest brand information, recipes, tips, and “hot takes”).

3. Discount on Purchase Exit Intent Pop Up Example

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Why it’s effective: If you go to leave the Elaluz landing page an offer appears on the screen with a 15% off discount. Whether a visitor was thinking about moving forward with a purchase at that moment in time, the coupon is enticing for anyone on the site.

In addition to influencing purchase behavior with the coupon code, it also requires an email address — meaning those visitors who want the code must convert whether they use the code that day or not.

4. Exclusive Offer Exit Intent Pop Up Example

Exit Intent Pop Up Example: Exclusive Offer Exit Intent Pop Up Example

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Why it’s effective: When you go to leave Curls’ landing page, you’re shown an exit intent pop up that asks you if you’re leaving. It then succinctly tells the visitor what they’ll be getting out of submitting the form.

In addition to this exit intent pop up’s timing being effective, it’s also located in an ideal spot — it’s at the top of the page, where a visitor who’s leaving the page naturally has to move their cursor. Lastly, it’s unique because it makes the offer a surprise — visitors know they’re getting an “exclusive offer” but they don’t know exactly what that offer is which is exciting and enticing.

5. Resource Offer Exit Intent Pop Up Example

Exit Intent Pop Up Example: ResourceOffer Exit Intent Pop Up Example

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Why it’s effective: When you’re on ActiveCampaign’s blog and you go to leave the page, an exit intent pop up appears with educational resources. It’s a free guide with six emails for your “welcome series”.

Not only is ActiveCampaign positioning itself as valuable because they have helpful information to share with their target audience, but the company is also positioning itself as a thought-leader in the industry.

Additionally, although the offer is free, visitors who want it have to submit their email address ¸— meaning, a new lead and contact for the business.

Other Ideas for Exit Intent Pop Ups

These aren’t the only five types of exit intent pop ups you can create and implement. You can offer your target audience anything you believe they’ll find valuable, whether it drives leads or not — here are some more ideas:

  • Free shipping
  • Contest entry
  • Blog subscription
  • Customer experience survey
  • Course or lesson
  • Customized offer of some kind based on past buying experiences
  • Product demo

Increase Conversions With Exit Intent Pop Ups

Exit intent pop ups are a simple yet powerful marketing and lead generation strategy. Once you implement them, you’ll be able to retain more audience members on your website and increase conversions and revenue.

Free Resource: How to Reach & Engage Your Audience on Facebook

Categories B2B

Best Facebook Ad Software For Creating Effective Campaigns

In 2020, the number of monthly active users on Facebook was 2.74 billion.

Based on that statistic alone, it goes without saying that marketers need to be on Facebook.

And they are — in fact, in 2020, there were 10 million active advertisers using Facebook to promote their products and services.

But how can you ensure you’re targeting your unique audience while also breaking through the noise of all of the other ads on Facebook?

With the help of Facebook ad software.

Get HubSpot's Free Ads Management Tool

Facebook Ad Software

Facebook ads are an effective way of getting in front of your target audience on the platform.

In this article, we’ll review 1) what Facebook ad software is, 2) why it’s important, and 3) popular ad tools to choose from.

Benefits of Facebook Ad Software

Here are examples of the beneficial features you get from using Facebook ad software.

  • Targeting and customer segmentation to help you reach your audience based on their behaviors, characteristics, and traits (e.g. location, demographics, age, past actions or purchases, languages).
  • Automation to expedite the processes of creating and sharing ads, data collection, and reporting.
  • Reporting to share, visualize, and analyze all of your Facebook ad and contact data.
  • Customization to create ads and CTAs that help you achieve your specific goals.
  • Ad creation for different points in the buyer’s journey and for new and returning leads/ customers.
  • Integrations to connect your Facebook ads and data with other business, marketing, and social media tools.

By incorporating Facebook ad software in your strategy, you’ll have the ability to tap into the benefits listed above and more.

1. HubSpot Ads Software

Best Facebook Ads tool for: Managing and creating personalized Facebook ad campaigns all within your CRM/ HubSpot.

Price: Free, $45/mo Starter, $800/mo Professional, $3,200/mo Enterprise

facebook ad software: hubspot ads software

With HubSpot Ads Software, you can use your CRM data to create and optimize customized and highly personalized ads for your target audience. Report on those ads to determine which are converting audience members into paying customers.

HubSpot offers direct integration with Facebook, LinkedIn, Google, and Instagram so you can easily create, share, manage, and report on your ads all through one tool. Report on the ROI of individual ad campaigns across Facebook and those additional platforms.

HubSpot also has automated lead follow-up — meaning, once your ads do what they’re supposed to (convert leads!), it automatically saves their contact details and routes those leads to the right reps on your team.

Pro Tip: Use HubSpot Ads Software to manage and personalize your Facebook Ads with your CRM data.

2. Facebook Ads

Best Facebook Ads tool for: Creating ads tailored to your target audience within Facebook on a pre-determined budget.

Price: You determine the price of Facebook Ads by deciding 1) how much you want to spend on your ads or 2) the cost of each result of your ads.

facebook ad software: facebook ads

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Use Facebook Ads to tailor ads to your target audience by first selecting your business type and goal.

Facebook makes it easy to then create, publish, and edit ads, as well as track and share their performance across any of their platforms (e.g. Facebook, Messenger, Instagram, etc).

Customize ads by selecting one of the six available formats as well as the specific audience you’re going after based on their behaviors, characteristics, demographics, and more on the platform.

Stick to your ad budget on Facebook by setting a daily and/or lifetime budget and determining the amount of time your ads will run. As a result, you’ll only spend the amount you set aside on your ads.

3. Qwaya

Best Facebook Ads tool for: Ensuring your target audience sees fresh ads on Facebook using the tool’s automatic ad rotation feature.

Price: Plans starting at $149/mo

facebook ad software: qwaya

Qwaya is an ads tool for Facebook and Instagram. It allows you to identify the right audience segments for your ads with A/B testing and targeting criteria. The tool makes it easy to test ad types, ad placement, text, images, and more on Facebook.

Qwaya automatically manages your audience segments and ads for those segments¸— ads and audiences are placed in a “campaign and ad set” folder structure to keep all information organized accordingly. You can also automate the process of running your ads when your target audience is most likely to be on the platform (e.g. certain time of the day and/or week).

4. AdEspresso

Best Facebook Ads tool for: Split-testing Facebook ads and saving the most successful ads and creative elements for easy, future access.

Price: Plans starting at $49/mo (billed annually) for a $1,000/mo spend limit.

facebook ad software: adespresso

AdEspresso is an advertising platform by Hootsuite with features for ad creation and management across Facebook, Instagram, and Google Ads.

By making it easy to split test all aspects of your Facebook ads (e.g. creatives, headlines, images), AdEspresso helps ensure they’ll reach and resonate with your target audience so you can increase conversions.

Once you determine which Facebook ads work best through split testing, save ads and creative elements in the tool for easy access across your team.

You can also bring your product catalog into AdEspresso to create dynamic ads for your individual products that are tailored to your audience. These relevant product ads will then be placed in front of your audience when they’re most likely to convert.

5. SocialPilot

Best Facebook Ads tool for: Using a single social media marketing platform for Facebook ads and “boosting” those ads to increase their reach.

Price: Plans starting at $25.50/ mo for 10 social media accounts and one user.

facebook ad software: socialpilot

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SocialPilot is a social media engagement platform with a tool meant specifically for Facebook ads. With this tool, you can create, schedule, and manage your Facebook ads.

With audience targeting, customizable CTAs, and dynamic ad content, SocialPilot helps you create Facebook ads that generate high-quality leads.

Use the “Boost Posts” feature (paid ads offered by Facebook) to increase the reach of your ads. Once you create your ad, select your audience, and set a budget, SocialPilot will publish the ad and immediately “boost” it for you to increase reach among your target audience.

Additionally, if the platform believes you’ve scheduled an ad that would do especially well with a “boost”, SocialPilot will give you that suggestion.

6. Revealbot

Best Facebook Ads tool for: Merging multiple actions into individual automations to save you time and increase productivity when it comes to your Facebook ad strategy.

Price: Plans starting at $83/mo for maximum ad spend of $10,000/mo.

facebook ad software: revealbot

Revealbot is a Facebook ad automation and management tool. Use the drag-and-drop automation builder to establish automation for all parts of your Facebook ad strategy — you can set more than 20 actions for single automation to save you time.

Connect your external marketing and ad data to Revealbot to report on and analyze ads while maintaining a holistic view of your data.

Track and analyze ad data you care most about by creating unique and/or customized metrics and timeframes in your conditions. You can also use comparison conditions to compare and visualize metrics to better understand the performance of your ads.

7. Madgicx

Best Facebook Ads tool for: Using artificial intelligence (AI) to optimize and automate your Facebook ads.

Price: Plans starting at $49/mo for up to $1000/ mo ad spend.

madgicx: facebook ad software:

Madgicx is an AI-powered, omnichannel advertising platform with a Facebook ad optimization and automation tool. Over 100 audience targeting options exist to help you develop a customized advertising strategy that covers every stage of the funnel.

Input your KPIs targets in Madgicx’s PPC tool so it automatically optimizes your account. Meanwhile, the AI-powered creative intelligence feature analyzes the performance of your ads and creatives based on a variety of data points.

As a result, you’ll have the information you need to target all of your buyer personas both effectively and efficiently.

Improve Upon your Campaign Strategy With Facebook Ad Software

Facebook ad software has the ability to help you create, optimize, and analyze your advertisements and campaigns on the platform. Begin improving upon your Facebook ad strategy by incorporating one of these tools.

advertising tool

Categories B2B

How to Conduct an Exit Interview: 7 Top Questions [Form Template]

To determine what causes employees to leave — and to create a better, happier employee experience moving forward — it’s critical you conduct productive exit interviews.

In this post, you’ll learn everything you need to know about exit interviews, plus the best questions you should ask. We’ll also go over an exit interview form template that you can copy and paste into a document and reuse for future interviews.

Download Now: Free Company Culture Code Template 

What is the purpose of an exit interview?

The purpose of exit interviews is to get valuable insight from employees who are leaving your company. When conducted correctly, these interviews tell you what, if anything, could improve about your company culture. You’ll then be able to improve moving forward and drastically reduce employee turnover.

Why are exit interviews important?

According to a study conducted by The Society for Human Resource Management (SHRM), on average it costs a company between six to nine months of an employee’s salary to locate and train a replacement for them. So if the employee who’s leaving makes 60K, that can work out to anywhere between 30K and 45K in recruiting and training costs.

Undoubtedly, a high turnover rate can hurt your company financially. Additionally, a high turnover rate can lead to less productive teams, and lower employee morale overall.

Luckily, you can reduce turnover rate by using the feedback you get from exit interviews. Many employees who are leaving can help you determine areas for improvement and provide valuable feedback. Additionally, it can be helpful to identify consistent patterns of discontent to figure out larger organizational issues.

For instance, let’s say you hire a new marketing director, and a year later, you see a severe increase in turnover rates. Out of 15 employees, only seven from the prior year remain. Undoubtedly, this change impacts your team’s productivity and morale, and leave you nervous about the future of your department.

So how do you figure out what’s going wrong, or how your marketing director can improve their performance to ensure higher job satisfaction for their team?

The answer is conducting an exit interview for every person who’s leaving. You’ll find out what your marketing director is doing wrong and help them improve in their leadership role.

You’ll also improve morale because you’ll show employees that you care about their experience. You’re not just letting people leave — you want to know why they’re leaving and stop anyone else from doing the same thing.

To ensure you’re asking the right questions during exit interviews, take a look at the questions you should ask below and what to look for in an answer.

1. How long have you been considering leaving our company?

This is a simple question that will tell you whether this was a rash decision or a decision that happened over time. If it seems sudden, then it was likely caused by a certain event, and you’ll be able to better tailor your questions to get to the motive behind the employee’s decision.

What to Look For

Look for a time range. A year versus a month is a big difference. Determine whether any major company changes happened at the time they considered leaving — an acquisition, a change in management, and so forth.

2. How did the job match expectations?

The job may have perfectly met the employee’s expectations, or maybe it wasn’t exactly what they were looking for when they were thinking about the next step in their career. Regardless, this question will help you determine where you could be clearer in your job postings and in your company image.

What to Look For

Listen for “I thought I would be doing more of X” or “I was looking more of an X type of company.” This will help you better refine your job postings and the way you represent your business online. If an employee was looking to work at a startup and you’re an enterprise firm, you’ll want to screen future candidates for these expectations.

3. What reason primarily describes your reason for leaving?

Was it a change in lifestyle, a career change, or a better opportunity elsewhere? While the last option may seem like the most common and useful answer, a change in lifestyle — such as becoming a stay-at-home parent — could tell you where else you could improve.

For instance, you could offer paid parental leave so that your employees no longer have to choose between their jobs and their children. Or if they’re switching careers, you could offer more interdepartmental mobility to current employees, so they don’t feel stuck in one role.

What to Look For

Dig into the specific reason for their leaving without letting the employee dive into anecdotes or frustrations. Focus on what attracted them to the new opportunity, new career, or new lifestyle, and use those answers to figure out what you could offer your current employees.

4. If you have accepted a new position, what is most attractive about your new role?

This is a fantastic follow-up to the last question if the employee has already accepted an offer elsewhere. It also helps you dig further into what convinced them to leave the company and see where, if anywhere, you may fall short.

What to Look For

Listen for standard answers such as “pay,” “benefits,” “industry,” and “location.” Only note those that you can improve. For instance, you can’t really move offices or change your industry.

5. What did you like most about your job?

Give yourself a chance to breathe — and your employee, too — by focusing on the positives. That way, you don’t accidentally overhaul the things that work. If the employee answers that they loved the people they worked with, for instance, continue attracting top talent to your firm.

What to Look For

Listen specifically for the people aspect and the project management aspect of this answer. If the employee loved the projects they were working on or the people in their team, you’re doing the core things well. If they only mention surface-level things, such as the snacks or the free parking, you’ll want to revise your recruiting strategy.

6. What did you dislike about your job? What would you change about your job?

This is your opportunity to truly dig into what prompted the person to leave as it pertains to their role. Employees will likely “skirt around” the true reason here — or they may launch into an anecdote. Either way, listen carefully, and remember that this is only one employee’s experience. Only when you see repeated patterns do you need to take action, which is why it’s important to ask the same questions every time.

What to Look For

Search for answers that allude to the people in the team, because as the old saying goes, people don’t quit companies — they quit managers. If they don’t directly mention a person, listen for emotional words that show how the employee felt working in that team, which would show how the team operates under its manager.

7. How would you describe the culture of our company?

With this question, you can identify the gaps between your employees’ experience and the culture you aim to promote. Hopefully, you’ve already defined an organizational culture that upholds your values. (Pro tip: If you’re in need of inspiration, you can take a look at our Culture Code and steal some ideas from there.)

What to Look For

Don’t look for direct antonyms to what you’ve defined as your culture, because employees won’t be as up-front. They might use seemingly positive terms, such as “fast-paced” or “structured,” but these may hint at a high level of stress and a sensation of immobility. Listen carefully for these seemingly positive adjectives.

Don’t let it stop here. To ensure you’re employing best practices to get optimal feedback from your employees, take a look at our exit interview form template. It includes even more exit interview questions that will help you understand why the employee is leaving.

Exit Interview Form Template

Once an employee has given their resignation letter, you’ll want to send them a form with some (or all) of the following questions. Give them time to submit their answers through the form before meeting with them to discuss their answers, face-to-face.

Below are some of the questions you’ll want your exit interview form to include. Simply copy and paste them into your preferred word processor.

Exit Interview Form

1. How long have you been considering leaving our company?

2. How did the job match expectations?

3. What reason below primarily describes your reason for leaving?

a. New industry (significant career change)

b. Compensation

c. More opportunities for learning and growth

d. Personal Reasons

e. Manager / leadership quality

f. Day-to-day work environment / culture

4. If you have accepted a new position, please select all the items that are more attractive about your new role:

a. Better pay

b. Better culture

c. Better location / commute

d. Different industry

e. Manager

f. Better work-life balance

g. More career advancement opportunities

5. What did you like most about your job?

6. What did you dislike about your job? What would you change about your job?

7. How would you describe the culture of our company?

8. How would you describe the general atmosphere in the office?

9. The quality of supervision is important to most people at work. How was your relationship with your manager?

10. What could your supervisor do to improve their management style and skill?

11. We try to be an employee-oriented company in which employees experience positive morale and motivation. What is your experience of employee morale and motivation in the company?

12. Please provide any context to further describe your reasons for leaving. Was there an event that led to this decision?

13. What were your reasons for joining our company originally? How have your feelings changed?

14. Do you believe your manager supported your professional development?

15. What are 1-2 things our company could do to promote a better workplace?

16. Please provide context and any additional feedback you’d like to provide on your manager.

How to Conduct an Exit Interview

Now that it’s time to conduct the interview, you’ll want to take the following steps to make sure the conversation is productive, amicable, and neutral.

1. Send the exit interview form to the soon-to-be ex-employee.

First, send the person who is leaving a form or document with your standard questions. This would happen the same week that they put in their resignation letter — ideally within one to two days. They should already know a form is coming their way, because you would have expressed that verbally.

2. Choose an interviewer and set up the meeting.

After you’ve given the employee time to thoughtfully respond, it’s time to choose an interviewer and set up an in-person meeting.

The interviewer should be an unbiased third party, such as a staff member from your HR team. Don’t set up the exit interview meeting with their manager or with anyone whom the person has worked with before. This may impair their ability to be honest during the interview.

3. Ask the same questions in every exit interview.

Ensure you ask the same questions in each exit interview so you can gather actionable data and insights.

Prepare a handout for yourself that prompts you to jot down similar notes for every person you or your HR staff member interviews. If all of the notes are highly disparate or seemingly disconnected, it will be difficult to glean insights and improve moving forward.

4. Keep the tone of the conversation neutral.

In person, do not ask targeted questions regarding specific people or departments — keep your questions general and don’t input your own opinion into the conversation. Don’t prompt the employee to over-share about their frustrations with the job.

This is not constructive to you as a company. Rather, you want to find out areas of improvement in more general terms, so that you can create company-wide change.

If the employee only gives personal anecdotes, that would only help you create a better experience for them. The problem is that they’re already leaving. What you want to find out is how you can improve the employee experience for those who are staying.

5. Distill the answers into insights.

Identify patterns you see from different exit interviews, and use that data to draw conclusions on which feedback you should use to improve the employee experience moving forward. As mentioned, take similar notes for each exit interview. To make it easier, you could use a survey software that helps you collect the employee’s written answers.

Exit Interview Best Practices

Ultimately, an exit interview doesn’t just help you understand why your talent is leaving — it also helps you ensure you can implement strategies or cultural changes to improve the satisfaction of employees who stay.

However, it’s not always easy to discern what a highly productive exit interview looks like.

To learn more about exit interview best practices, I spoke with Winston Tuggle, an HR Business Partner at HubSpot. Here are some of the best practices he suggests.

1. Always ask the same questions.

When it comes to exit interview best practices, Tuggle suggests, “For conducting productive exit interviews, I think one key is asking the same questions of all people who leave. This structure allows us to codify the exit responses so we can extract actionable data around why people are leaving, and how we can improve the employee experience.

We do this by having a standard exit interview form that leavers submit, and then have an unbiased third-party follow up in-person to go deeper on the answers the person filled out in the exit interview. Exit interviews aren’t necessary unless you plan on using them to gather as much data as possible that can be coupled with employee survey data to understand the employee experience.”

2. Understand the “why” behind the person’s resignation.

Tuggle also notes, “[It’s critical you understand] the ‘why’ behind someone leaving … to gather trends over time. As an HR team, it helps us to not overreact to one person’s experience and conversely helps us identify trends that we can proactively address before they lead to more unwanted attrition.”

3. Explain the purpose behind the exit interview.

It’s important you explain the purpose behind the exit interview to each employee before you begin. You might say, “We hope to use your feedback to continuously improve our culture and business processes, so we are interested in your honest opinion on how your experience has been.” That way, they don’t feel they’re taking part in a conversation that won’t be used to create change.

4. Ensure interviews stay confidential.

You’ll also want to make sure your exit interviews are confidential between the HR team and employees. While data or general insights can be used to improve employee experience and should be shared with leadership, your employee needs to know their exact complaints won’t reach their old manager or coworkers.

5. Thank the employee for their time.

Finally, be sure to thank your employee for taking the time to provide feedback during an exit interview. While one individual likely can’t pinpoint issues regarding an entire team or department, you’ll likely see commonalities over time that can help you determine how you can improve your workplace for the long-run.

Exit Interviews Will Improve Your Company Culture

Exit interviews are the key for improving your business from the inside out. Knowing what makes some employees leave can help you keep the employees you already have. As a result, you’ll improve your company culture, reduce turnover, and boost productivity — leading to a better and better workplace over time.

Editor’s note: This post was originally published in January 2019 and has been updated for comprehensiveness.

company culture template